On January 15, 2019 I called for repair, and requested the 25% discount. Imagine my surprise when the operator immediatly offered a 50% discount off of the $119 quoted fee! With tax I charged $63.52 to my credit card.. a pretty good deal considering that this includes shipping in both directions to Jeffersonville, Indiana. As I suspected, the CD deck component was replaced (the laser does not last forever). Unfortunatly, BOSE is the only source I could find for this part, and they will not sell it to you. This is the best solution for this otherwise excellent product. Round Trip time from handing the package to a UPS driver to home delivery was 11 days! The enclosed repair report says they replaced in my AWRCC2 unit: 360148-0010 qty 1 CD DRIVE, SLOT LOAD, 12CM DISC 299456-003S qty 1 SLAB ASSY, WMS, DSP, RoHS,03.02.01,SVCE I hope the 2nd item updates the software that bricks the unit when the laser fails. Ten years from now I won't be listening to many CD's, but I still want the radio and AUX input to work for whatever technology is popular at that time. I marked the major interior components and case before shipping to see what was replaced. Of course there was a new CD assembly. Directly below the CD assembly was a brand new logic board (I presume that DSP means digital signal processor). Everything else was the same. The display window had a piece of plastic covering it to protect it during repair and in shipping.. I suspect that some people mistake this for a new case. The unit sounds better than I remember! I use my Wave Radio mostly connected to my Echo Dot (Alexa) for playing streaming music these days. I still listen to CD's and radio occasionally. For those being refused a discount, I suggest that you hang up and call on a different day.
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