Thanks for the feedback Tony, happy to work with a local support team in the UK. How do I access, the local number gets me to a call centre in the phillipines ? They only have one answer, which is unacceptable. There is no escalation route. They would not discuss a refund (I would then buy a new pair). They do not understand UK law. Mike
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I bought my wife the Sleepbuds as an early xmas gift in October 2018, she was DELIGHTED. Really absolutely delighted, she told many of our friends and really became a champion for the product – they are GREAT, when they work, and there’s the rub. After three months use, one of the buds stopped fully charging. It maybe reached 28%, which of course meant it only last a short while. I came onto the bulletin board and could see this was a common problem. I followed all the guidelines. Reset the charging box, updated the firmware etc.. no effect. The Sleepbuds are now non-functional and not fit for purpose, however as my wife LOVEs them so much she would like a replacement pair to see if they would be any better. We contacted the support line (0333-3000 112) and after 20 tiresome minutes with a person in the Philippines was informed we would have to send them back and they would send a new pair in two weeks. We spoke to a supervisor who maintained the same approach. This is unacceptable. Other expensive, premium product vendors do not function in this way. They send out a new product and you return the broken/defunct product in the same packaging. I asked for a refund, maybe I could just go buy a new pair myself. She refused the refund as it was outside 30 days trial period. I informed her that this was incorrect as the UK 2015 Consumer Rights Act, all products - including electrical goods - must be of satisfactory quality, fit for purpose and as described. Clearly something costing in excess of £200 would be expected to function properly and last more than 3 months. Therefore the Bose Sleepbuds fail that test. The supervisor was not aware of UK laws, clearly! Anyone any thoughts?
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