All I can say is Bose support ARE SHOCKING!!!! Phoned them up about my right earbud not charging above 48% and they told me 2 weeks to get a replacement. I said that this wasn't acceptable and they then said I could go to a Bose store and get a replacement. I asked would the replacement product also have the same issue, and I was told guaranteed that no it wouldn't as they have 'improved' the product and as they are shipped directly from Bose warehouse in Belgium I would get one of the improved models. I said if I went in-store how can they guarantee that I would be receiving one of the 'improved' sleep buds and they said they couldnt I would have to phone them up and check the serial I receive. Basically Bose know there is a fault with early production sleep buds, but not willing to help the customer in my eyes. We bought the sleep buds because we have trouble sleeping, going to have a great 2 weeks sleep without them thank you Bose!!!!
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