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- About BrianJP
About BrianJP
since
02-08-2019
14 hours ago
BrianJP
Friendly Fanatic
76
Posts
16
Likes
3
Solutions
17 hours ago
2 Likes
I dont know why everyone is so surprised by what is happening after this update. Given Bose's track record so far on releasing firmware you could almost have guaranteed they would break something else in the process. In my case I had all the problems with non responding remote, TV CEC problems etc etc.and had to spend 2 hours to get my previously flawlessly working system up and running again . The update even managed to screw up my Sonos speakers elsewhere in the house that are connected to the same router.
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yesterday
Reset worked for me . Have had similar issues before when they have released new firmware. Yours sounds like TV not handshaking with bar successfully. Have you tried going into TV menu and turning HDMI off and on again
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yesterday
Have you had the recent firmware update on your bar yet. If so it may be to do with that. It caused me all kinds of problems including ARC CEC , loss of remote control functions and unable to find TV . Had to do a factory reset and reinstall DVD,sat box etc. Well done Bose my bar had been working fine for 6 months and your "Fix" for an issue I never had has caused me 2 hours of frustration.Not impressed
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4 weeks ago
Are you sure it was the cable . Did you swap them back again to see if the first one was still faulty. It may have just started working because disconnecting and changing cable would have made bar handshake with TV again.
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07-25-2019
07:30 AM
@CAnderson wrote: Hello, I'm thinking of buying a Soundbar 700. But before I do so - I'd like to know if you're planning on releasing a new revision of it, or another model that will replace it during this year or so. I'm asking this since I saw that the SB 700 were introduced somewhere around Q3 last year, and we're getting closer to that time of the year. Cant see them doing that anytime soon given all the problems with the existing system . It would be like a kick in the teeth to all of us who have invested large amounts of money and patiently waited for them to fix the outstanding issues. Would be a great way of losing all lot of their customer base.
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07-25-2019
01:22 AM
Sounds very similar to problem I and others had . In my case there were 2 fixes .1st reduce centre channel level to below 0. -10 is enough. 2nd On TV if sound output is set to Dolby try if you have it Dts neo. Also be aware there is an issue with ARC causing problems in particular with some Samsung TV's. There are hundreds of posts here and elsewhere and it now seems to be accepted but Bose although they are yet to fix it.
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07-19-2019
07:39 AM
You've got to have either HDMI output or Optical on TV for it to work as there are no aux inputs on soundbar
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07-09-2019
01:27 AM
1 Like
The SW700 is far superior to the 500 and will perform well in a rear corner, or any corner. However dependent on the room dimensions whilst you will get good Bass you are likely to hear a bias towards the rear which can be disconcerting that is why ideally it should be placed nearer Soundbar/TV . Regarding surround speakers. To achieve a spacial sound they need to be further apart than you suggest ie wider than the viewing location and equidistant from the soundbar as there is no Left Right Balance on this system . However it may be possible to achieve good results with your positions by angling your speakers outwards to reflect from side walls to create the desired sound.
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06-29-2019
05:44 AM
Also of course you need to press the TV symbol on the remote
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06-29-2019
05:42 AM
Assuming you have set up the bar to recognise your TV correctly its likely you haven't set the TV to output audio via optical or HDMI.
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06-22-2019
12:16 PM
1 Like
That's because they're more interested in Google assistant , that most of us cant access or dont want anyway instead of rectifying all the outstanding issues with the actual soundbar.
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06-17-2019
05:27 AM
1 Like
It seems to me that all these issues with CEC relate to specific set ups ie: particular makes/models of TV's. Therefore I would suggest that Bose gather this relevant information to assist them in rectifying the problems instead of repeating the fault finding info in the manual to very frustrated customers.
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06-16-2019
11:24 AM
There's already several threads running on this subject. Bose have responded so far in their usual manner!
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06-16-2019
08:09 AM
You need wifi and the Music app to register and fully set up the soundbar with a TV and any other units eg DVD ,Sat receiver etc.Also to able to keep the firmware up to date
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06-15-2019
09:30 AM
Just a thought but are you sure the problem isn't with your TV . I have had several Samsung TV's and have always found there can be some delay while they boot up before they output audio via HDMI my current one can be ok straight away or can take up to 1 min before it outputs audio. I know it's not Bose as it did same thing with previous soundbar.
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06-12-2019
06:38 AM
1 Like
I've thought for a long time the SB700 has problems processing some audio algorithms but maybe only from certain makes/models of TV's. In my case some time back now I noticed that audio from surround speakers suffered intermittent dropouts. Purely by chance I discovered that lowering the centre channel audio below 0 stopped this. I then found that changing the Audio output of the TV ( Samsung ) from Dolby Digital to DTS neo 2.5 also resolved this issue. Others on here also followed my suggestion at the time . Also none of the recent firmware updates have improved things. Bose?
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06-09-2019
05:19 AM
I've suggested before that this maybe a hardware issue that can't be fixed. The fact that this has been the case for a year now since this product was introduced seems to confirm this howeverBose have never responded to this suggestion on here.
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06-03-2019
03:13 PM
In the Bose music app under "Audio"
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05-31-2019
08:06 AM
As I said read the other posts on the forums . It is usually affecting one channel only. Firmware updates automatically usually overnight latest version is 4.0.8 should be on that.
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05-31-2019
01:11 AM
Sounds like it could be linked to the same problem that many others have see all the posts elsewhere on here regarding popping and static noise. This happened after recent firmware update . Bose know about it and are try to resolve issue
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05-28-2019
07:40 AM
Given the number of people who are experiencing static noise etc since the recent firmware upgrade why dont Bose roll back to the previous version immediately until they can resolve the issue.
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05-27-2019
03:55 PM
Lots of posts with similar issues that seem to have started after recent firmware upgrade
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05-26-2019
02:17 PM
You can now adjust the level (volume) of the centre channel ,rear speakers and bass module if you have them independently. However if you are using an Android device the labels speaker level and bass are transposed. Bose are aware of this ( there is a thread about this elsewhere in the forum) but have yet to update the update. We will probably still be waiting this time next year.
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05-25-2019
09:47 AM
1 Like
I agree. I've thought for a long time that firmware and software releases have not been tested properly "in the real life situations" otherwise they would have discovered all the flaws that us customers have found . They haven't even bothered yet to release a new Music app version for Android users to correct the swap between Bass level and Subwoofer volume level wording which must be very confusing for new buyers.
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05-25-2019
01:34 AM
3 Likes
There are others out there with the same issue following recent updates .
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05-23-2019
07:53 AM
My surround speakers are mounted on the ceiling and sound fine and the wifi units are mounted and powered within the roof space above the room. Only real consideration as I see it is to make sure the space is not too confined although the units are very low power around 30w and barely get warm
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05-10-2019
08:20 AM
Well I have updated app (1.7.2) on 2 devices and see audio adjustments as some others do ie. Speaker level under Soundbar and Bass under Bass module.This can't be right . Bass and Bass module adjustments appear to work ok. They're just in the wrong place. Have tried reinstalling app but makes no difference.
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05-06-2019
01:26 AM
In my experience seems most likely to be proble with sound output from TV. Depending on model check HDMI output is on best / optimum output setting for your soundbar. eg Dolby/ variants/pcm etc etc. Try different settings to see which works best . In my case with Samsung TV it is neo 2.5.
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05-04-2019
01:10 AM
You don't say what mobile device you are using but if its Android eg Samsung make sure you are using Chrome or Firefox browser as there are known conflicts with Samsung internet when setting up Alexa.
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