About BrianJP

I just say the name of the device I want to listen on after the request . That works ... View more

You can as I'm sure you found only switch of soundbar output to surrounds or subwoofer in app adjustments/accessory settings ... View more

Should be this: https://community.bose.com/t5/Smart-Home/Base-module-700-very-weak-bass/m-p/197676#M4214 ... View more

Not sure if it's the cause of all your problems but in accessories your surround speakers should show one left (L) and one right (R,). Check you have the wifi unit switches in correct positions.? ... View more

I suspect it's not a problem that can be resolved with software updates, but an inbuilt circuit design feature/failing. ... View more

The disappointing thing here is that with all their expertise and facilities the "development team" have apparently been unable to come up with a solution or even a temporary fix for this and other problems with these latest soundbars , subwoofers and surround speakers. It has taken the very customers who have spent large sums of money to discover some workable and effective solutions. ... View more

Still no response to this customer fix yet. Don't hold your breath! ... View more

Nick_lus Where was the SW in relation to the soundbar? As all these similar fixes seem to be achieved by fooling the Adsptiq software it will be interesting to see what Bose say on here if anything. They know there is an issue with Adaptiq as one of their own suggestions on here is to run Adaptiq without SW connected then connect afterwards ... View more

DTS neo 2.5 could prove to be the best setting anyway from your Samsung TV as I found on my SB700 . ... View more

Fine except of course you may have to hide cables trailing across the floor instead of up or down the walls ? ... View more

WiFi units are above the ceiling in the loft/attic space. I am in the relatively cool UK although temperatures can be above 30°C. However as these units only draw 30W and are normally cool to touch I decided it was worth trying .They are in a large volume of air and sitting on a metal base to dissipate any excess heat that may arise. Also as they have about 5meters of cable to the speakers they can be moved elsewhere if necessary ... View more

I get this occasionally and with me anyway it looks like an app issue. If I go into " My Bose " then open "Manage Products " the soundbar is still shown and when I come out of that feature the soundbar is shown as normal in the app for making adjustments etc. ... View more

As there is no real definitive position for the speakers because of room accoustics the best plan if possible is to temporarily try out different positions. They should however not be forward of the seating position. You may find you get the best overall performance by pointing speakers at rear wall or side walls as high frequencies are affected by reflections from walls ,windows and furniture. In my case I actually found best position was in the rear corners opposite television and I have them mounted using the brackets on the ceiling. ... View more

Have you tried factory reset (power and skip forward button on remote for at least 5 secs) and starting set up again sounds like something gone wrong or interrupted during set up also what browser are you using on phone .Samsung internet can cause problems with app so if so try Chrome. ... View more

It took me 4 weeks to get the best out of this system and it is now very good although I'm still not convinced it was worth the cost . As you seem to have tried most things that have resolved other users problems it seems to me that you may actually have a faulty SW700 so should probably return it as others have for exchange. One point worth bearing in mind though is that you will always hear the most bass by placing the SW in a corner and more importantly it is possible that any bass from your unit is being defeated by the natural room accoustics because of the placement positions you have chosen. ... View more

Should have added , the speakers come with about 5meters of lightweight cable to connect to box so you should probably be able to hide boxes somewhere also the cable can easily be extended providing it doesn't drop signal level to speaker. ... View more

I'm in UK so power is 240v but there is power circuit in loft space for lighting so hooked into that . ... View more

My speakers are mounted on the ceiling so I have put the wifi receivers in the roof space above ... View more

I had many similar issues regarding poor bass along with surround speaker ,Alexa and software issues . Finally after 6 weeks I now have what I would call acceptable performance albeit with bass at +50 and after what I have been through I still can't be sure I'm getting the best out of the system. However what would say to anyone with " poor bass" is have you put the Subwoofer in the best position in the room? Subwoofers use room accoustics to radiate the sound so put in the wrong place you can get very poor results. It is worth mapping out the room to see where all the null points are for low frequencies. There are many websites with free calculators. You usually get the most bass from the SW if placed in a corner then next best against a wall. When in the best spot if you move around the wall you will still find places where bass level is much lower.Also out of all the suggestions on here make sure when you set up with Adaptiq you do it with SW disconnected. None of this is great news for Bose as buyers expect to get 1st rate audio performance out of the box and not have to spend many frustrating hours striving to get this as so many people on this forum have demonstrated. ... View more

I have a similar issue with the surround speakers where sound is dropping out. It sounds frequency related as though a crossover network is abruptly cutting off lower frequencies from the speakers. I only realised this after having finally managed to get good bass from the Subwoofer. Having tried like you resetting rerunning Adaptiq repositioning speaker wifi units etc I have finally stumbled across a solution. By making sure the centre speaker level is below 0 , -10 is enough the sound from the rear speakers in my case became crystal clear . Whether there is a soundbar fault that is causing this of not would be interesting to know ( Moderators note ) however at present my system seems to work well . I have now spent do much time trying to get the best out of this set up that am losing the will to live . ... View more

Having spent a lot of time trying to get the best out if this system I've come to the conclusion as others have that the Adaptiq software is flawed . On Bose's own admission bass can often be improved by running Adaptiq without the Subwoofer connected. Therefore I have now come to the conclusion certainly in my case that the overall performance including bass level is better when turning off Adaptiq in settings and adjusting the speaker levels myself in adjustments. This isn't great really considering the amount of money spent supposedly on the best ! ... View more

I thought that's what I said.The source or SW connection makes no difference . When very good its probably because of a lot of very low frequency bass content .However this is only achieved by setting the bass level at +60 . At 0 theres very little difference between Subwoofer turned on or off. ... View more

So unless hidden in the bug fixes it looks like no fix for poor Bass from Subwoofer that many people are complaining of ? ... View more

As the moderators wont answer the question re bass level settings. Here are my conclusions. After several weeks of testing room positions for the SW700 and mapping out the room acoustics I established the best positions for the speaker , not something I expected to do for such an expensive system. To get acceptable bass I ran the Adaptiq without the SW then connected speaker . The volume level is generally around 50% and the base level is at 50-60% . It sounds ok and times very good but certainly not what I was expecting . There is no difference when connecting SW to Soundbar with cable or with different sound sources ie: TV or BT or internet . Hopefully the firmware update when it comes is going to address this issue but I'm not holding my breath. ... View more

If you've connected the speaker to the soundbar using the music app and it shows it as connected and the light on the speaker rear is white then it sounds like you're another one with a hardware fault. Good luck ... View more

Hi Well pcm will only give you stereo. Sounds like you may have a fundamental problem with subwoofer or soundbar. Its seems to me there are 3 camps here. Those who are either happy with the performance of subwoofer etc or are saying nothing . Those who have no output from the subwoofer. Those who have very poor or underwhelming performance. I hope the Bose moderators are taking note of this . Having spent almost 2K GBP on my system I am wary of anyone else listening to it for fear of criticism ! ... View more

What does TV say sound output is if its Dolby Digital it should be 5.1. However if you go back through this forum you will find lots of people unhappy about Bass levels including myself. Mine is now ok'ish but certainly not what I was expecting. Assuming you have ruled out room acoustics affecting performance there are are a few suggestions on here including one from Bose that can help ie: to reset soundbar and set up again and run Adaptiq with Bass unit disconnected then reconnect Bass unit and see if any better. I have done this and now have acceptable bass but still only achieved by raising level in adjustments to 50. My main complaint is that having spent so much ,in my case the full system ,3 weeks later I shouldn't still been my hands and knees trying to improve the sound. ... View more