About HAL9000

Hi Tony,   Thanks! I wrote to the support as you suggested. They have so far asked for my serial number. I will let you know once there is a reply/resolution to this.   @joelirwin Yes, you are right, I have QC35 i. Thanks for the hint. I initially checked only the first few pages in the forum and thought that this thread is describing my problem. But it seems it is a bit different. Now I have checked further and found for example this thread, which actually seems to describe the issue I have: https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-Broken-Power-Switch/m-p/181793#M33542 Although, no follow-up there.  Also some other threads have issues with the switch, but for some of them are purely mechanical - something broke inside the switch mechanism, which turned out to be poorly made. I didn't notice any difference in how switch feels/works on my headphones, but who knows. If there is no help from Bose, I might disassemble it and check.   Cheers ... View more

Hi Tony!   Thanks for the reply and suggestion! Unfortunately, for me they never turn on for longer than 2 or 3 seconds and that wouldn't be enough to connect or upgrade the firmware. So probably my issue is different. I will follow your suggestion and try contacting support. Thank you!   Regards ... View more

Dear Tony,   I have exaclty the same issue since today (at least I have spotted it today). It came out of the blue - the headphones were not dropped or damaged in any way, also I use them only occasionally once every week/a couple weeks maybe.  At first they wouldn't turn on at all. After several attempts they turn on and even start connecting to the mobile phone, but then would turn off and turn on again and it would continue. As if power supply would suddenly be cut off. But the battery is 100% charged. The recommended "reset" approach doesn't seem to help.   Would you happen to know what the issue could be? Seems like a hardware issue rather than software.   I bought them in Japan less than 2 years ago, but live in Germany. So I'm not sure if warranty would work. But I find it really frustrating that a 300+ EUR product has a lifetime of less than 2 years of occasional use.   Cheers, Vadims ... View more