Hi, thank you for your response. This is what happened. I called the number, had difficulty understanding the person. We got through, though, and she found my order, asked me if UPS sent me a notice that they lost my package. I said I had to file a claim with UPS, they sent me a message 5 days later and asked me if Bose sent me a replacement yet. I replied to UPS that I didn't hear from Bose at all, was wondering why Bose did not respond to UPS informing them of the loss. The customer service rep said she will send out another order to me, but cannot ship it to my address. She needed to ship it to my neighbor instead. ( I fail to see why because the issue wasn't UPS finding my house... they lost the package.) But whatever. I gave her my neighbor's address. It took a week to get a shipping notice (she told me the eartips were in stock). They did arrive at my neighbor's house and I got the package. BUT I only received one pair. I should have received 2 pairs: https://www.bose.com/en_us/products/headphones/headphone_accessories/stayhear_hearphones_tipkit_acc.html#v=stayhear_hearphones_tipkit_acc_sml . I am hesistant to call again, since that was difficult. Why doesn't anyone respond to emails? Even PayPal couldn't get a response from Bose through email. And Bose never responded to UPS' email notice. I would like to report the missing second pair of eartips for the Bose hearphones. I really don't want to deal with anyone on the phone again, that was difficult enough. Who can I email, that will actually read it and help? Anyone? I would appreciate it. Also, I would like to check and make sure I was sent the correct eartips. For the Bose hearphones, I was sent one pair of StayHear + QC. Is that the correct one for the Hearphones? Thank you! :-)
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