About Liam_G

Hello Sarben713  Thank you for the information, If you could check the sources with the lifestyle 535 II  Can you also double check by adding a device to the lifestyle system.  Can you confirm if you have or haven't tried the following steps:  Turn the TV on Select the TV video input that connects to the system On the control console, press Setup On the remote, press Down to highlight "Add a new device" Press OK and follow the on-screen instructions Once the process has completed; the system will ask if you want to setup the Bose remote to control the device Press OK and follow the on-screen instructions to set up the remote or choose "Skip this step"; the system will exit back to the initial setup screen Let me know if you have tried these.  All the best  Liam G - Community Support ​​ ... View more

Hello Silviasm02,  Thank you for reaching out to the community and thank you for your query.  You will need two Soundlink Color II speakers to be able to enable Stereo mode.  Soundlink Color II and Soundlink Micro are able to do stereo or party mode.  I hope this helps  If you have any more questions please do let me know  Kind regards  Liam G - Community Support ... View more

Hello Claire1194, Thank you for reaching out to the community.  Can you check that your cable box CEC settings are activated and that they are also activated on the TV's CEC settings.  Do you have this issues when you connect the Soundbar to the TV via optical.  Let me know how this goes.  Looking forward to hearing from you.  Kind regards  Liam G - Community Support.    ... View more

Hello Bondyr,  Thank you for getting in touch and thank you for your suggestions.  I will relay this suggestion about a persistent ANC setting to the development team.  I hope you enjoy the rest of your day!  Kind regards  Liam G - Community Support ... View more

Hello Janebeez,  Thank you reaching out to the community, Sorry to hear that you are having issues with the Soundlink Micro with your Peloton Bike. What I would recommend is that you try clearing the pairing list between the Bike and the Soundlink Micro.   You can use the following steps in order to perform the Bluetooth Clearing list:  On the speaker, press and hold the Bluetooth® button for ten seconds, until you hear “Bluetooth device list cleared” On your mobile device, delete the speaker from the Bluetooth menu. All paired mobile devices are cleared and the speaker is ready to pair again I would also check the Peloton Bike instructions for any troubleshooting steps.  Let me know how that goes, Kind regards  Liam G - Community Support   ... View more

Hello Awaistariq, Thank you for reaching out to the community.  In regards to your query about using the Companion 3 Control Pod with the Companion 5 system, you will need to have the Companion 5 pod for the Companion 5 System The Companion 3 control pod has a different connector that is incompatible with the Companion 5 system. You can contact your local technical support team you can order a new control pod for the Companion 5 system. You can find the details by clicking Here. Select your Country/Region and scroll down to the bottom of the page and click on "Contact Us"  I hope this helps, if you have any other questions please don't hesitate to contact us again.  Kind regards  Liam G - Community Support ... View more

Hello Pgshand,  To reiterate what the previous moderator advised, the router setting you want to be looking for is the WPS - WiFi Protected Setup. This must be disabled on both 2.4 and 5GHz. You don't need to be concerned about WPA. WPS can stop your speakers from communicating correctly.  Also I would advise power cycling your router (power off for at least a minute and power back on) let the router boot back up and test again.  If you are still having issues, I would advise that you contact the technical support team as they can assist you further.  You can find their details by clicking Here. Select your country/region and scroll down to the bottom of the page and select "Contact Us" Hope this helps, If you have any other questions please let us know.  All the best  Liam G  ... View more

Hello Sorndoff,  Thank you for reaching out to the community, Sorry to hear that you are having issues with the Headphones.  If you want to get them repaired. I would advise you contact your local technical support team.  You can contact them by clicking Here. Select your country/region and scroll down to "Contact Us" Hope this helps, If you have any further questions please contact us again.  Kind regards  Liam G - Community Support ... View more

Thank you Marc,  I would recommend that you take the headphones to a local Bose store and have the headphones checked out.  Or I would recommend that you contact the technical support team.  You can find the information by clicking Here.  Select your country/region and scroll down to the bottom of the page and select "Contact Us"  Hope this helps, if you have any questions please let us know. Kind regards  Liam G  ... View more

Since it's the Bass module that seems to be having the issue I would take just the Bass speaker,  But if you feel like you need to check the soundbar as well, You can take the Soundbar to save you having to take multiple trips.  I wish you all the best, If you have any other questions please do get in touch.  Regards  Liam G ... View more

Thank you for providing details,  Does the squeak/click happen only when using the headphones wirelessly?  Have you tried with the wired connection to see if this replicates the issue.  Has this been happening since you purchased the headphones or is it only recently that this has been issue.  Looking forward to hearing from you Regards  Liam G  ... View more

Okay thank you for clarifying that Legonerd. If that recommended step has not worked then I would recommend that you contact the technical support team.  You can find the details by clicking Here. Select your region and  scroll down to the bottom of the page and select "Contact Us"  The next page will give you the details for the technical support line.  I hope this helps, If you ever have any other questions please feel free to contact us again.  All the best  Liam G ... View more

Hello MarcAnthony,  Thank you for reaching out to the community, Sorry to hear that you are having issues with your headphones.  Can I clarify if you are wearing the headphones intentionally over the ears or are you wearing one covering the ear and the other resting behind your ear.  As this can cause clicking/squeaking.  Also make sure that the headphones are equally adjusted to fit your ears comfortably.  If you could clarify this just to confirm how you are wearing the headphones.  I will be looking forward to hearing from you. Kind regards  Liam G - Community Support ... View more

Thank you for getting in touch Pepebd,  If you are having issues with this, I would recommend that you contact your local Technical Support team.  You can find the details by clicking Here. Select your country/region and scroll down to "Contact Us" and you can find the details on the next page.  Hope this helps, If you have any other questions please let us know.  All the best  Liam G  ... View more

Thank you for getting back in touch Legonerd.  It could possibly be that the QC 35 volume buttons are stuck or are having an issue but I will recommend that you try a reset to see if that changes anything.  Please follow these steps to reset the headphones: Turn the headphones off and wait for 30 seconds Plug the headphones into a USB power supply via a USB cord and wait 5 seconds. (Power supply needs to be plugged into a working outlet) Unplug the USB cord from the headphones and wait 1 minute Turn the headphones on and test if they work properly Let me know if this changes anything All the best  Liam G   ... View more

Hello Zucca,  Thank you for getting back in touch. Glad to hear that your QC 35 II are working better today!  If you find you are experiencing the issues again please get back in touch with us and we can troubleshooting further.  All the best  Liam G  ... View more

Hello Randy, I would recommend you return them to the store you bought them from if you have the proof of purchase still.  Hope this helps,  All the best  Liam G ... View more