About Brandon_C

Hi Devasena,   I'm sorry to hear you keep having this issue. There must be an underlying issue we are missing as this is not a common issue. Can you tell us a little bit more about your setup? Number of Speakers Model of Speakers Do you have a split band Wi-Fi network (MyWifi-2G, MyWifi-5G or just MyWifi) Which device are you using to connect the speakers? What network is this device connected to? Any and all information will help us nail this down as this should not be occurring.   Kind Regards,   Brandon_C - Community Support ... View more

Are you able to play from the speaker? Is everything working except the ability to access the Speaker Configuration page?   Kind Regards,   Brandon_C ... View more

That's really helpful. What this error is showing us is that your phone is unable to reach the Soundtouch server. So you are able to get the speaker connected to your WiFi network, however your network has limitations which mean that it cannot access our servers.   I would highly suggest you contact your local Bose support line and get through the the Soundtouch department. We have amazing technicians which should be able to work with you to get this issue resolved. From the looks of it, its something to do with your network and this issue can be resolved. We will need to speak via phone as this can be a very back and forth situation and it will make the process a lot faster.   Kind Regards,   Brandon_C ... View more

Hi PRossi,   So I understand you can't access 'Speaker Configuration'. Are you able to access any other menu's? If you can access the 'About' menu this will be helpful so we can see the software version. When you say Speaker Configuration menu, would you be able to provide a screenshot to show us what this menu looks like as we don't have one labelled as 'Speaker Configuration'?   Kind Regards,   Brandon_C - Community Support ... View more

Great to hear Joey! ... View more

Hi Joey,   Sorry to see you're having this issue. I'll do my best to help.   Have you tried removing and readding your music library to the Soundtouch application? If not try this as sometimes this may help.   Kind Regards,   Brandon_C - Community Support ... View more

Hi Ryan,   I'm sorry to hear you're having this issue. We will work with you to find a resolution. I would recommend trying some quick troubleshooting. Start by trying the following: Clearing the pairing list. (I would suggest forgetting the headphones on all of your devices also) Resetting the headphones. Let us know if this helps at all.   Kind Regards,   Brandon_C - Community Support ... View more

Hi Michael,   Due to the nature of headphones, any noise that in the headphones or any contact against the headphones can be amplified. So I would suggest taking the ear cushions off and inspecting the headset to look for anything that could be loose or any possible debris.   Keep us updated.   Kind Regards,   Brandon_C - Community Support ... View more

Hi there,   If you have a different issue not related to this, I would suggest starting a new topic. This will bring it to the top so if anyone has any solutions for you they can see the new thread.   Keep us updated on this topic however.   Kind Regards,   Brandon_C - Community Support ... View more

Hi Nchavda,   This sounds like it may be an issue with the battery on your pair. I would recommend contacting your local Bose support team by clicking HERE. Then selecting your region and scrolling down to Contact Us. They should be able to further support with this issue.   Kind Regards,   Brandon_C - Community Support ... View more

Hi All,   I believe there may be one more thing we can try to resolve this issue you are all having.   We are looking for a setting along the lines of 'HDMI Audio Format'. This should be located under Sound Settings, possibly under expert settings. We need to make sure this is set to PCM. This is what we recommend as our products communicate best on this format.   Please try this and let us know if you have any success.   Kind Regards,   Brandon_C - Community Support ... View more

Hi Bose Man,   So the receiver is located in the small black box between the speaker and the power outlet. This needs to be within the range of the Soundbar. It's rated at 30ft maximum however physical interference can affect this.   I hope this information helps.   Kind Regards,   Brandon_C - Community Support ... View more

Hi Pottypotsworth,   Have you tried contacting them via phone? You may have greater success with this method of contact.   Let us know how that goes.   Kind Regards,   Brandon_C - Community Support ... View more

Hi Tangomango,   We have the direct instructions on how to do that right here:   Connect to the product's network to determine the MAC address: Note: The product has 2 MAC addresses: one for the 2 wireless antennas and one for the wired Ethernet port. Put the product in setup mode. On a computer or mobile device, go to Wi-Fi settings and connect to your product's network. The network name typically appears as the product name (i.e. Home Speaker 500 2.4 GHz) On the computer or mobile device, open a web browser and go to http://192.0.2.1:8090/info to view product information. Note the MAC address listed after macAddress.   Let us know if this helps. It will be great to hear back from you.   Kind Regards,   Brandon_C - Community Support ... View more