About Jessie_O

Jessie_O

Hi Cgarland, Thank you for providing this information! Do you have the System that has the pedestal the system sits on? I look forward to hearing from you! Kindest, Jessie O

Jessie_O

Hi Cgarland, Thank you for taking the time to post and welcome to the Community! So I can give you the most accurate information, I kindly ask which Wave system you have? The link below is from our support page and lists most of the Wave systems we have. Could you tell me which one you have? https://bose.life/2WtzuVe I look forward to hearing from you! Kindest, Jessie O - Community Support

Jessie_O

Hi Topito59par, Thank you for reaching out! I have marked your post as a feature request so that the relevant team can view this. Thank you for your feedback! Have a great day! Kindest, Jessie O - Community Support

Jessie_O

Hi Topito59par, Thank you for your post and welcome to the Community! Do you have a Bose product that you are trying to connect? If so, which product do you have? I look forward to hearing from you! Kindest, Jessie O - Community Support

Jessie_O

Hi Robinbhat77, Thank you for your post and coming back to us! To resolve your volume level, make sure your volume is turned up on your source device. I would also recommend trying different music sources as this can also affect your volume. To use Bose AR, you will need to update the firmware of the frames and the connect app to enable the functionality. I have included the link HERE which should give you more information on how the Bose AR functionality works. Let us know how you get on or if you have any further questions. We would love to help. Kindest, Jessie O

Jessie_O

Hi CL2017, Thank you for taking the time to post and welcome to the Community! We do not recommend the addition of a second Subwoofer as this system as sold as a complete unit. In regards to converting the system to Bluetooth, our SoundTouch Wireless Link adapter should give you Bluetooth compatibility with the added bonus of Wifi connection and utilizing SoundTouch. I have included the link HERE to give you more information. I hope this helps! Kindest, Jessie O - Communtiy Support

Jessie_O

Hi Stelten, Thank you for taking the time to post and welcome to the Community! I'm sorry to hear of the issues you are experiencing with your new iPhone. Have you tried the headphones in a different device? I look forward to hearing from you! Kindest, Jessie O - Community Support

Jessie_O

Hi Soy, Thank you for taking the time to post and welcome to the Community! I'm sorry to hear of the issues you are experiencing with your QC35s, I'd love to help. I can see you have tried many troubleshooting steps already. The only additional one I would recommend is clearing the Bluetooth pairing list on your headset. I have included the link HERE to assist you. Let me know how you get on! Kindest, Jessie O - Community Support

Jessie_O

Hi Apurva23, Thanks for coming back to us! It sounds as if your remote has become unpaired from your SoundBar. I would recommend reconnecting the remote and trying again. The instructions below should help you in doing this: Disconnect the soundbar from the Internet by removing power from the router that the soundbar is connected to. Before doing so, be sure all activity in the home requiring the Internet can be temporarily interrupted. On the remote, press and hold the Volume Down and Left Navigation buttons for five seconds to clear the remote's pairing list. On the soundbar, press and hold the Action button (the circle icon) for five seconds. After 15 seconds, the remote and soundbar will be reassociated with one another. Reconnect power to the router. Once completed try to pop it in set up mode and do the troubleshooting again. I hope this helps! Kindest, Jessie O

Jessie_O

Hi Jeyhun, Thank you for your post. I can assure you that no one is 'messing with you'. We are unable to assist with matters of customer service through this platform. We would strongly urge you to raise your complaint with the Customer Care team. I hope this issue is resolved for you soon. Have a great day! Kindest, Jessie O

Jessie_O

Hi Mbwelchutah, Thank you for your post and for your feedback. I have marked your post as a feature request so that the relevant team can view this. Thank you for your feedback! Have a great day! Kindest, Jessie O

Jessie_O

Hi Jerome, thanks for reaching out to us! At the moment, I have raised your TV model to the team to see if they have an idea of how to implement it with the remote control. If/ when there is an update we will reach out to you directly. Kindest, Jessie O

Jessie_O

Thanks for coming back to us, Hermie26. I would recommend connecting the Bose system to your TV using Optical and connecting your other devices directly into the TV. The reason for this is that your AV35 does not support HDMI ARC which is likely why you are experiencing issues with the audio from the TV. Let me know how you get on! Kindest, Jessie O

Jessie_O

Hi Anruvel, Thank you for providing this information, It was most helpful. I would recommend removing Alexa from the App and re-adding it to see if you experience the same issue. You can do this by going to the circle in the bottom right, clicking on Settings and then Voice Assistant. Let me know if this helps with your issue! Kindest, Jessie O

Jessie_O

Hi Caser41, Thank you for confirming this. I completely understand, Let us know how you get on! Kindest, Jessie O

Jessie_O

Hi Stupoox, Thank you for your post. This has been marked as a feature request and the development team is aware of it. Thank you for your continued patience! Kindest, Jessie O

Jessie_O

Hi Joe, Thanks for coming back to me! I would recommend making sure the cable from the pedestal to the Wave is connected correctly. If it is please have a look at the connection and make sure all the pins look correct and are not damaged. Do you have a Bluetooth enabled Wave Sound Touch? If so please connect via Bluetooth and see if you have the same issue. I look forward to hearing from you! Kindest, Jessie O

Jessie_O

Hi Caser41, Thank you for taking the time to post and welcome to the Community! I'm sorry to hear that you are experiencing issues with audio on our Wave system. I'd love to help. Can you confirm if you are experiencing the no audio on all your sources? CD, Radio, and Soundtouch? I look forward to hearing from you! Jessie O - Community Support

Jessie_O

Hi TherapyByMusic, Thank you for taking the time to post and welcome to the community! I'm sorry to hear of your disappointment with the customer service you have experienced thus far. However, as we are unable to facilitate any kind of service through the community. I would suggest contacting your local technical support for assistance. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'. Hopefully, they will be able to assist you with your complaint. Have a great day! Kindest, Jessie O - Community Support

Jessie_O

Hi Elliot, Thank you for the clarification. Thank you Rickatk, for your input. I suspect that you are correct. Many Music provides through the TV and through sites such as YouTube use a great deal of compression which might be the cause of the difference in the Audio Quality. When streaming through the SoundTouch Application there is little compression. I hope this helps. Kindest, Jessie O

Jessie_O

Hi Jerome, Thank you for providing this information, It is most helpful. I will raise this as a ticket with the development team. In the meantime, I would recommend keeping your system up to date as new remote codes are added all the time and yours may become available. Thank you again for bringing this to our attention. Kindest, Jessie O

Jessie_O

Hi Thewild, Thank you for this information. Are you able to set something different as a preset? Let me know how you get on! Kindest, Jessie O

Jessie_O

Hi Jerome, Thank you for the clarification. Have you tried the different menu buttons available on the remote? Such as guide, home, and menu? It could be that they have been assigned to a different button. Let me know how you get on! Kindest, Jessie O

Jessie_O

Hi Elliot, thank you for taking the time to post and welcome to the Community! Can you confirm that the audio is coming from the SoundTouch 300 and the accessory speakers rather than the TV when you switch to TV? Which source are you using to play the audio through your TV? I look forward to hearing from you! Kindest, Jessie O - Community Support

Jessie_O

Hi Lars2B, You are more than welcome! I'm glad to hear that your systems have been set up in a way that is best for you and you are enjoying your music! If you have found the explanation helpful and resolved your query, kindly mark the post as an 'Accepted Solution' to assist other members of the community which may be experiencing the same issue. Once again, I'm glad to hear everything is running smoothly and hope that you will enjoy your new LifeStyle 600 system! If there is anything else I can do, please reach out again! Kindest, Jessie O

Jessie_O

Hi TedHarrison, Thank you for sharing your solution with us in the community! I'm glad to hear this has worked for you! Hopefully, it will help some other of our community users. I will pass this onto the department. If anyone else has tried this and it was successful, please let us know! Kindest, Jessie O

Jessie_O

Hi ANC, I can appreciate your frustration. However, there are many of our customers that have not experienced this issue that have updated to the latest firmware. If you do not wish to update, I would recommend reaching out to Customer Service in your Region. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'. Have a great day! Kindest, Jessie O - Community Support

Jessie_O

Hi ANC, Thank you for confirming the steps you have tried! I would recommend manually updating the firmware to the latest version. I have included the link HERE to be of assistance. I can understand that, based on your previous comments, you would be reluctant to do this. However, We would always recommend this as it will help with Bug fixes which may have caused the issue. Let us know how you get on! Kindest, Jessie O

Jessie_O

Hi Victor, Thanks for coming back! I agree, this kind of set up would be impressive and would certainly make action movies more immersive if successful! Again, In theory, your logic is sound. This should work. However, This will make calibrating the audio with AdaptiQ very difficult. What you may find is that you may end up with lower bass response across 4 subs rather than higher bass response through two. You may also lose quality when connected to that kind of a splitter. However, it may also work perfectly fine. I'm sorry I couldn't have more definitive answers for you. Kindest, Jessie O

Jessie_O

Hi Jwind, Thank you for taking the time to post and welcome to the Community! I'm sorry to hear that you're experiencing issues with your Bluetooth Connection. So I can give you the most accurate information, Can you confirm if you have the Bluetooth adapter or the pedestal that the system sits on? This will determine what troubleshooting I can offer for you. I look forward to hearing from you! Kindest, Jessie O

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