About Jessie_O

Hi Lee.Davies67,   Thank you for your post and welcome to the Community!   I'm sorry to hear that you are experiencing with your SoundSport frees, We'd love to help.    I would recommend updating the Firmware by clicking the LINK HERE and following the on-screen instructions.    Let me know how you get on!   Kindest,    Jessie O  ... View more

Hi Niixshade,   Thanks for taking the time to post and welcome to the Community.    I'm sorry to hear about the issues you are experiencing issues with your SoundLink. I'll be happy to assist you!    So I can give you the most accurate information, could you confirm what product you have? Once I have this information I can advise you further.   I look forward to hearing from you!    Kindest,    Jessie O - Community Support ... View more

Hi Jessicaleethomas,   Thank you for your post and welcome to the Bose Community!    I'm sorry to hear of the issues you are experiencing with your SoundLink On-ear headphones. I will do all I can to assist you.   I would recommend updating the headphones. You can do this by Clicking the LINK HERE and following the on-screen instructions.     Let me know how you get on!    Kindest,    Jessie O - Community Support ... View more

Hi Anfvsnvf,   Thank you for coming back to us.  If you require assistance with your headphones, I'd be happy to help.    Let me know what issues you are experiencing and I'll do what I can for you.   Kindest,   Jessie O  ... View more

Hi SansaidoX,    Thanks for your post and welcome to the Community!    I have marked your post as a feature request so that the relevant team can view this.   Thank you for your feedback! Have a great day!   Kindest,    Jessie O - Community Support ... View more

Hi Michy47,    Thank you for your post and welcome to the Community!   I would recommend looking through the posts on this thread and trying all the troubleshooting steps that have been advised.    If you have any other questions please do come back to us!    Kindest,    Jessie O ... View more

Hi All,    Thank you for your posts and welcome the Bose Community!   I'm sorry to hear of the issues you are experiencing with SiriusXM. I can imagine how frustrating this must be for you and I'll do all I can to assist you!    Are you able to log into SiriusXM in a web browser and confirm if this is playing correctly?   I would also recommend removing the SiriusXM account from your SoundTouch Application and re-adding it. You can do this by clicking the 3 lines in the top left, going down to settings> Music Services > click the email address and then remove. Once completed, follow the same process to add the service again.    Let me know how you get on!    Kindest,    Jessie O - Community Support   ... View more

Hi Elchupacabra,    Thank you for coming back to me!    I'm glad to hear that you are back up and running with the NC700's.   @joelirwin's is correct and some audio quality is expected to drop when on a conference call. Thank you Joelirwin for the information!   In regards to the background noise, this isn't normal. the NC700's are designed to reduce your background noise to make your voice cleared and stand out. Is important to note that this is related to phone calls. Let me know the scenario in which you are using the headphones and I'll see what I can advise.    I look forward to hearing from you!   Kindest,    Jessie O ... View more

Hi Nickfisher47,   That's great news! We're glad to hear that this has worked for you!   It would be interesting if other community members could come back to us and inform us if this has resolved their issues!    If there is anything else we can do please reach out again!    Kindest,    Jessie O  ... View more

Hi Henhshengs,    Thank you for your post and welcome to the Community!   I'm sorry to hear that you are unable to locate your desired Radio Station. I'll be happy to help!    So that I can give you the most accurate information, Could you confirm the full name of the station and any frequencies attached to it and I will look into this for you!     I look forward to hearing from you!   Kindest,    Jessie O - Community Support ... View more

Hi Berto87,    Thank you for coming back to us and confirming the troubleshooting steps you have tried!   It looks like we're running out of steps for you to try. There is only one additional step that I can advise. As you mention you use the app, are you able to clear the pairing list from the headphones in this way?    If not, I would recommend reaching out to your local Technical Support Team for assistance. You can do this by clicking the LINK HERE, Selecting your country of residence and scrolling down to 'Contact Us'. One of our team will be more than happy to assist you.     I welcome you to come back to us and let us know how you get on!   Kindest,   Jessie O      ... View more

Hi JeepsterCJ,    Thanks for coming back to me.    You are absolutely correct it is in the cord, I just wished to see if you had one connected to amplify.    Has anything changed in your set up recently? Has anything been added?    I look forward to hearing from you!    Kindest,   Jessie O  ... View more

Hi Tapsilog,    Thank you for your post and welcome to the Bose Community!    I'm sorry to hear about the experience you have had. Though I can not offer any service through this platform I can certainly point you in the right direction.    I would recommend reaching out to our Technical Support Team. I have included the LINK HERE to the Contact details for the US and one of our agents will be happy to assist. Even if your headphones are out of warranty, we do still offer some great services.    I hope this helps, if you have any other queries please reach out again.    Kindest,    Jessie O - Community Support  ... View more

Hi Rjones2554,    Thank you for your post and welcome to the Community!   I'm sorry to hear of the issues you are experiencing with your remote control. I'll do all I can to assist you.    The flashing of the buttons you are experiencing suggests that the remote has become unpaired to the Soundbar 700. You can pair the remote through the Bose Music Application.    If you are having issues connecting in this way, could you confirm if you have completed set up with Alexa?   I look forward to hearing from you!    Kindest,    Jessie O - Community Support ... View more

Hi JeepsterCJ,    Thank you for your post and welcome to the Bose Community!   I'm sorry to hear of the issues you are experiencing with your Wave III System. I can imagine how frustrating this must be for you. Rest assured that I will do all I can to assist you!    Can you confirm if you are using are an antenna with your system? Is there any damage that you can see?    I look forward to hearing from you!   Kindest,    Jessie O - Community Support ... View more

Hi Eightyfish,    Thank you for coming back to us and confirming this information, it is most helpful.    Do you experience the same issue when you are cable connected?    I look forward to hearing from you!    Kindest,    Jessie O  ... View more

Hi Ophe74,    Thank you for your post and Welcome to the Community!   I'm sorry to hear that you are experiencing issues with your Sleepbuds. I can imagine how frustrating this must be for you and I will do all I can to assist you!    Though I will be unable to assist with a service option, I can certainly point you in the right direction! If you Click the LINK HERE, this will provide you with the contact details in Morocco.      I hope this helps, If you need any further assistance please reach out again!    Kindest,   Jessie O - Community Support  ... View more

Hi Critter,    Thank you for your post and welcome to the Bose Community!    I'm sorry to hear that your earphones have developed a fault, I'll be happy to assist you.    Though I will be unable to assist with service, I can point you in the right direction. You will need to give us a call as you are claiming on an extended warranty. Click the LINK HERE, select your country and scroll down to 'Contact Us' One of our agents will be more than happy to assist you!  Let me know if there is anything else I can do for you!    Kindest,    Jessie O - Community Support ... View more

Hi All,    Thank you for your posts and your feedback!    Currently, there is no way to switch between devices on the headset itself. However, as @Hector_B has mentioned, We have marked this thread as a feature request so that our development team can view it.    @miho, I'm sorry to hear of your connection issues. There was a thread released by the Community Manager earlier today regarding this that you may find useful. I have included the LINK HERE.    If you have any questions let me know!   Kindest,    Jessie O ... View more

Hi Saravana0129,    Thank you for your post and welcome to the Bose Community.    I'm sorry to hear you're experiencing these issues and I will do all I can to help you!    To reset the Noise Canceling Headphones 700 please follow the steps below: Disconnect all cables from the headphones Connect one end of the USB cable to a USB-A wall charger or computer that is powered on Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup Release the Power/Bluetooth button when the Bluetooth light blinks blue I hope this helps, If there is anything else we can do for you please reach out to us again!    Kindest,    Jessie O  ... View more

Hi Jasper0711,   Thank you for your post and welcome to the Community!   In regards to your query, you will be unable to do this as the system will always take the best quality audio and assume you wish to play this. I would recommend plugging the chromecast audio directly into the TV then any audio from the TV will play through the system.    I hope this helps. If you have any other questions please do reach out to us again!    Kindest,    Jessie O - Community Support ... View more

Hi Thedean,   thank you for your post and welcome top the Bose Community.   I'm sorry to hear of the issues you are experiencing with your Acoustimass 5 Series V. This is certainly not normal behavior.    Thank you for your in-depth description of the troubleshooting you have already tried. This is most helpful. Regrettably, It does sound like there is an issue with the speaker itself and not your set up. I would recommend reaching out to our Technical Support Team or your point of for assistance. For our contact details, click the LINK HERE, select your country of residence and scroll down to 'Contact Us'. One of our agents will be more than happy to assist you!    Let me know if there is anything else I can do or if you have any further questions.   Kindest,   Jessie O - Community Support ... View more

Hi PasChris,   Thank you for reaching out!   In regards to your query, there is currently no way to write the data for the health app, I have marked your post as a feature request so that the relevant team can view this.   Thank you for your feedback!   Have a great day!   Kindest,   Jessie O - Community Support ... View more

Hi Derrick,    I'm sorry to hear that you find my response unsatisfactory.    I will be unable to facilitate your request through this platform. I would recommend reaching out to our Technical Support Team by Clicking the LINK HERE, Selecting your country of residence and scrolling down to 'Contact Us'.    If there is anything else, as always, please reach out to us again.    Kindest,    Jessie O  ... View more

Hi ElChupacabra,    thank you for your post!    I'm sorry to hear that you are experiencing this issue. I can understand how frustrating this must be.    I would recommend checking out the thread HERE which was posted by the Community Management earlier today in relation to this issue.    Let me know if you have any questions or there is anything else I can help you with.   Kindest,    Jessie O - Community Support ... View more

Hi Derrick,    Thank you for coming back to us.    I can understand how frustrating this must be for you.    At this time the issue is currently with our engineering team who are looking into this. Unfortunately, I do not have an estimated time frame for an update on the issues.    I'm sorry I couldn't be more helpful. If you need anything else, please reach out to us again.    Kindest,   Jessie O  ... View more

Hi Jooo,    Thank you for your post and welcome to the Community!    I'm sorry to hear that you are also experiencing this issue. I can imagine how frustrating this must be for you, I will do all I can to assist you!    As you have tried all the troubleshooting we would normally recommend, I would suggest getting in contact with our Technical Support team for assistance. Click the LINK HERE, Select your country of residence and scroll down to 'Contact Us'.    If there is anything else I can do, please reach out to us again!    Kindest,    Jessie O ... View more

Hi Everyone!   Thank you for all your posts and raising awareness of the issue. All of your feedback has been most helpful.   Following the feedback from the Community, we have found that some users have experienced set up issues within the Bose Music application for iOS devices. These sometimes present as issues with initial setup or issues once they have been set up. We would like to take the opportunity to thank you all for your continued patience and to inform you that this has been passed onto our Engineering team. The team has now identified the course of the issues and are now working tirelessly to provide a solution.    For more details and troubleshooting steps regarding this issue, please go to the Community thread HERE.   Thank you again for your contributions to helping us locate the issues.     Kindest,    Jessie O ... View more

Hi PitDAS,    Thank you for taking the time to post to the Bose Community and welcome!   I'm sorry to hear that you are experiencing these issues with your SoundTouch Speaker. I can imagine how frustrating this must be for you and I will do all I can to get this resolved for you.   In regards to the update loop, you are experiencing on your Mac, I would recommend uninstalling the application (this will need to be done through finder, not trash) and then reinstalling the app through the app store. If you have successfully uninstalled the application this should resolve the loops you are experiencing.    I'd love to assist you with audio from your TV. In order to do so, please let me know which speaker you have.    I look forward to hearing from you!   Kindest,    Jessie O - Community Support ... View more