About jason101

Were they all from the AZ batch or AE?   ... View more

AR = Augmented Reality. https://www.wired.co.uk/article/aural-augmented-reality Personally I don't think the QC35ii should have been 'upgraded'. I think Bose should have created another model with AR specifically as the selling point.   ... View more

Until Bose admit it is an issue with the AR on the AZ batch, I seriously doubt they will resolve this problem. Whatever changes they have made to add AR, has obviously affected not only the sound quality, but also the ANC and the range of the headphones. How come I can wear my AE pair and go in to the next room without any issues, but my AZ pair cut out as soon as I go past the door frame? These should be the sorts of question Bose should be asking, not us. ... View more

Yes I totally agree. The AR is not worth the cuts and the shorter working distance. Mine also cut out if I cover the right ear cup. This is obviously a design fault but yet again a company take not responsibility. ... View more

What model no is it? Is it an AE or an AZ model (last two letters of serial No).   ... View more

Turning off noice cancellation defeats the point of using them to help you sleep by blocking out noise.   ... View more

I get that too, I thought it was feedback caused whe the microphone comes too close to the speaker because ot the compression of the ear against the pillow.   ... View more

The good news is that AE batch are still on sale, so if people don't want AR I would go for the AE version as they are less likely to have the noise issue. ... View more

Some TVs have an option for Multi-ouput Audio, which allows the sound to go through the TV speakers and Bluetooth or AC jack at the same time.   ... View more

I only learnt about it yesterday when the Bose rep talked about the AR feature and that only those QC35ii with a serial no ending with AZ had the hardware for the AR feature. We're still not sure if it is the hardware or the firmware causing the problem. So for instance I suspect most people with the AE batch might not get the white noise issue if they upgrade, but might get the ANC being the same for hi and low, issue. It really isn't good enough from Bose to not accept this is a major issue with their firmware/ headphones. ... View more

If people already have problems because of upgrading, then they are not going to lose out by downgrading. They should have a choice. There doesn't seem to be a cumalative effect any way. Upgrading or downgrading seems to produce random results. Upgrading firmware shouldn't be like playing Russian Roulette with your expensive equipement. But we have already established that the AZ batch with the AR tech seems to be part of the problem. ... View more

Check to see if your headphones are from the AZ batch, end of serial number. It mostly seems to be the batch that has been 'enhanced' for the AR facility that are affected by this issue. Do you also get any white noise or hiss if you listen in a quiet room without any sound playing while ANC is on? ... View more

Yes I can confirm that it is only the AZ pair I have the noise issue with. The AE pair which have FW 3.1.8 do not have the noise issue.   Also the AZ pair have poorer Bluetooth distance. 1m less at least compared to the AE pair.   I am hoping there are still unsold AE pairs out there. ... View more

Yes it is annoying they didn't inform us there was a difference between the two types. Especially as it may be the AR 'improvement' that is causing the white noise issue. Personally I am not interested in AR.   ... View more

As I have said before this is not just an audio issue. It is a bluetooth distance issue too. I can go 1m more with my AE pair than I can go with the AZ pair. Can we get a swap for an AE pair? ... View more

Also this article confirms there are 'sensors' that detect what direction you are facing in. So that is a major hardware change that could be affecting the batch. https://community.bose.com/t5/New-Products-and-Announcements/Bose-AR-Announcement/ba-p/192032   "Similarly, sensors enable new user interface control, where a quick nod of the head “yes” can be detected by the built-in sensors and sent to the app, which indicates to the app that the person is saying yes to the offer of more information. "     ... View more

I've just found this info which does confirm that the AZ batch does have 'Bose AR technology' https://www.bose.ae/en_ae/support/article/using-bose-ar-headphones.html   "Certain QuietComfort 35 wireless headphones II have been manufactured with Bose AR technology. To identify whether your headphones have this feature, connect them to the Bose Connect app (for iPhone and iPad users only). You will see the “Bose AR” feature icon whenever it detects that a Bose AR product is paired. Additionally, QC35 II devices with serial numbers that end in “AZ” are Bose AR enabled."   I assume by 'technology' they mean hardware.         ... View more

It sounds to me like they made a hardware change with the AZ batch to allow AR to function, which could be the major differnce affecting the AZ batch and causing the issue (for some pairs not all, and then only after certain FW updates or update procedures). But at least we are pinning things down more than before.       ... View more

I can confirm that my first pair of QC35ii are from the AE batch. ... View more

They might also need to do a firmware upgrade as well when they test a headphone from each batch, as it might also be the firmware upgrade process causing the issue. For me it is definitely NOT accpetable to have white noise in the back ground as it causes me headaches having to concentrate to block it out mentally.   ... View more

I suspect my first pair of headphones may be AE too which is why they don't have no white noise. I can't find the serial number at the moment as I don't want to risk up grading them by using the app to find the serial no. ... View more

I didn't say that the AZ would have white noise all the time, I suggested that it is the AZ that might be suseptable to white noise after a firmware upgrade. The true test will be to see if anyone with an AE batch has the same issue.   ... View more

Well that probably shows it is the AZ batch that is causing the issue, might be something to do with the AR if there is hardware or software added to accomadate it. But it might also be the updating process that changes something. I know what you mean about the constant hiss being a distraction. Thankfully mine is just about managable now, after the latest update (I contribute it to the update process not the update itself for the change). They really need to test the head phones in a quiet environment without any sound being transmitted to the headphones and with ANC on hi, low and off. They need people like me to test them who have sensitive hearing. I hope your problem can be resolved.   ... View more

Just this app and it is in the app permissions that it runs at startup. But there is no option to turn it off in the actuall app. ... View more

Lenovo YOGA 2 Pro Android Tablet. ... View more

Yes I would also like proper pink and white noise sounds. I have hyperacusis which is why I am using them to help me sleep and mask certain noises. White noise and pink noise are the best in my experience. Warm Static is close but slightly too mechanic for me. ... View more

Sorry to hear that. I just read that the suffix on the serial number shows if the headphones are from an ealier batch or newer batch. The older batch have AE at the end and the newer batch have AZ at the end. AZ are supposed to be compatible with the new AR. Perhaps it is the newer AZ that have the problem? Does your serial no end with AE or AZ (no need to give the full no btw)? ... View more

Have you upgraded to 4.3.6 yet? I gave it a go from 4.1.3 as I had nothing to lose and the noise is quieter although still there. Something is interacting betweent the firmware and the hardware IMO. But all I know is that my other pair have no white noise what so ever. ... View more

Thanks for the standard reply. I am agoraphobic and can't go out nor can I spend time and money sending the headphones back and forth, especially when I know this issue hasn't been resolved so a new pair may have the same problem.   Thankfully the latest firmware update has lessened the noise to a managable level and I use my 2nd pair while I'm charging the main pair.   This issue should be of major concern for Bose, not just something to deal with on a per headphone basis as it seem to be a common fault. ... View more