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- About jason101
About jason101
since
03-11-2019
Online
jason101
Strident Supporter
53
Posts
26
Likes
0
Solutions
2m ago
I would highly recommend bone conducting headphones with ear plugs as an alternative to noise cancelling headphones. The audio quality isn't up to HD auidio for music but they are great to listen to podcasts or TV shows. They are light wieght as well, you hardly notice you are wearing them, and they keep you ears cool.
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Wednesday
Bose have ruined their reputation with both the Sleepbuds and the firmware updates for their headphones. It also doesn't help that all they want to do is replace the sleepbuds with another pair when they have solved the problem in the first place.
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2 weeks ago
1 Like
Not sure if my physics is up to scratch but if they get the algorithm wrong, they could actually end up amplifying external sound?
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2 weeks ago
1 Like
See this is the sort of mistake that worries me about Bose quality control. How difficult is it to get an accurate firmware code from the hardware and have the updater report it accurately? This should be binary digital info, not something that can be mixed up easily. If Bose did street addresses, our house would change number ever time I left it.
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2 weeks ago
Yes I agree. Even if they sent another pair, there is no guarantee they have solved the issue and that the new pair won't stop working. I would prefer to see that they have figure out what the issue is and solved it with a new batch of buds. The same attitude is happening with the Bose QC35ii headphones, where they won't admit there is a problem with the ANC since a firmware update, and the AZ serial batch have poor connectivity. I bought the buds and the headphones because Bose were supposed to have a good reputation for quality. Seems something has changed in the company.
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3 weeks ago
Yes it is ridiculous that they nearly always stop at 58%. Surely soemone somewhere in Bose cares enough to sort this issue out? I don't want a replacement pair till they know for sure what the problem is. And TBH they don't have to send a new case and pair of buds, they could just send another left bud.
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3 weeks ago
1 Like
I can't use the web updater as it it says my charge case is up to date. And trying to update the buds using the app doesn't work as it won't let me update them if they are only charged below 60%. This is ridiculous. I bought these to help me sleeo but the constant problems as the robotic replies on here are not helping and making things worse.
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3 weeks ago
I just don't understand why Bose is not recognising this issue? Loads of people are getting stuck at 58%. They won't even change the software or firmware so you can update if a bud is below 60% which 58% just happens to be. Why are Bose trashing their reputation like this? They also messed things up with the QC35i and ii firmware as well. And the stock replies on here are not helping.
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4 weeks ago
Could Bose post an internal diagram of the sleepbud charging case so I can see where the paper clip is supposed to go to reset the charging case? I put the paper clip into the hole, but it seems to either hit something slightly to the left of the hole, or go in nearly all the way to the end of the case without hitting anything that goes 'click'.
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06-06-2019
07:34 PM
There obviusly seems to be a problem with the battery. It is just not keeping it's charge after a certain amount of time (and a short time at that.)
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06-06-2019
07:28 PM
2 Likes
And yet another member of the 'left bud not charging fully' club. This is so obviously a problem with the product, not us. Yet again Bose do not care and keep making the customer do all the hard work. Sort you issue out BOSE.
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06-06-2019
07:22 PM
This is what I mean about Bose not caring. This is the 2nd Bose product an update has screwed up. Their latest update for the QC35ii screwed them up. And not I have the 58% charging problem. Both of which loads of people are having even after trouble shooting. Bose is another company that doesn't care about their custiomers once they have our money. Stop creating rubbish updates that screw things up.
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06-06-2019
11:17 AM
1 Like
Bose seem to like blaming the customers. Mine has just started doing the same thing, and it is always around 56 to 58% Bose are the ones creating the problems with poor quality firmware updates.
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06-06-2019
11:13 AM
1 Like
Mine have just started doing it AFTER the last update. Bose just don't seem to care that their updates are causing more problems than they solve. This is the last Bose product I buy. And I'll be telling everyone I know not to buy from them as they just don't seem to care.
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04-30-2019
06:18 PM
Good idea but sadly as the mod has confirmed AR can not be disabled. But it shows that there are extra senssors in the headphones that may be cause the problem. Also as you say the bandwidth may be being used up but he AR. These are issues Bose should have considered.
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04-28-2019
02:04 PM
I too would like to see Bose combine their noise cancelling tech, with the sleep bud style ear buds. The fit of the buds is perfect and if they could be designed to block out noise with their fit, and then also block out noise with the ANC tech, they would be perfect for those of use who want to block out noise to our ear drums. Then if Bose could work on bone conducting head phones that can work with microphones, it would be good for talking to people in noisy environments. This could be great for deaf people and for those of us who are sensitive to noise.
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04-28-2019
01:59 PM
I agree, Bose have let their customers down not only about the Sleepbuds (mine work well btw) but also about them changing the QC35ii so they now have AR functions which seem to have ruined a once good product. Bose need to work with their customers, not treat them as an inconvienience.
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04-28-2019
01:53 PM
The white noise is only common on cheaper headphones IMO. I have a £50 pair that have white noise, but my AE pair of QC35ii have NO hiss what so ever. If the AE pair can work without the white noise, then surely they can work after the firmware upgrade, and so can the AZ pairs. But as usual a company doesn't seem to care about an issue rather than working with us to resolve this issue. What harm would it do? We've already found out about the AR changes to the headphones, which we were not informed about. I would rather a new model be created with AR rather than butcher the excellent AE batch. When will companies learn to treat their customers with more respect?
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04-21-2019
08:05 PM
Were they all from the AZ batch or AE?
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04-20-2019
07:23 AM
AR = Augmented Reality. https://www.wired.co.uk/article/aural-augmented-reality Personally I don't think the QC35ii should have been 'upgraded'. I think Bose should have created another model with AR specifically as the selling point.
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04-12-2019
09:31 AM
Until Bose admit it is an issue with the AR on the AZ batch, I seriously doubt they will resolve this problem. Whatever changes they have made to add AR, has obviously affected not only the sound quality, but also the ANC and the range of the headphones. How come I can wear my AE pair and go in to the next room without any issues, but my AZ pair cut out as soon as I go past the door frame? These should be the sorts of question Bose should be asking, not us.
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04-10-2019
04:08 AM
Yes I totally agree. The AR is not worth the cuts and the shorter working distance. Mine also cut out if I cover the right ear cup. This is obviously a design fault but yet again a company take not responsibility.
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04-06-2019
06:32 PM
What model no is it? Is it an AE or an AZ model (last two letters of serial No).
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03-25-2019
07:05 PM
Turning off noice cancellation defeats the point of using them to help you sleep by blocking out noise.
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03-24-2019
08:55 PM
I get that too, I thought it was feedback caused whe the microphone comes too close to the speaker because ot the compression of the ear against the pillow.
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03-17-2019
06:03 PM
The good news is that AE batch are still on sale, so if people don't want AR I would go for the AE version as they are less likely to have the noise issue.
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03-17-2019
08:25 AM
Some TVs have an option for Multi-ouput Audio, which allows the sound to go through the TV speakers and Bluetooth or AC jack at the same time.
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03-15-2019
06:30 AM
2 Likes
I only learnt about it yesterday when the Bose rep talked about the AR feature and that only those QC35ii with a serial no ending with AZ had the hardware for the AR feature. We're still not sure if it is the hardware or the firmware causing the problem. So for instance I suspect most people with the AE batch might not get the white noise issue if they upgrade, but might get the ANC being the same for hi and low, issue. It really isn't good enough from Bose to not accept this is a major issue with their firmware/ headphones.
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03-15-2019
06:21 AM
If people already have problems because of upgrading, then they are not going to lose out by downgrading. They should have a choice. There doesn't seem to be a cumalative effect any way. Upgrading or downgrading seems to produce random results. Upgrading firmware shouldn't be like playing Russian Roulette with your expensive equipement. But we have already established that the AZ batch with the AR tech seems to be part of the problem.
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03-14-2019
06:27 PM
Check to see if your headphones are from the AZ batch, end of serial number. It mostly seems to be the batch that has been 'enhanced' for the AR facility that are affected by this issue. Do you also get any white noise or hiss if you listen in a quiet room without any sound playing while ANC is on?
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