Many thanks for your post and welcome to the community. I am sorry to hear you have encountered this issue with your Wave system.
From what you have described it sounds like an internal fault with the Wave system. I would recommend contacting you local Customer Support Team for further assistance.
If you select this link - Contact Us you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.
Leon_C - Community Support
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