About Derrick

I purchased the surround speakers and I am new to having the rear speakers in a 5.1 setup. I was curious as to what I should expect out of these? I mean, yes, they do improve the experience of hearing sound around you but the sound out of these things is not of highes quality. I feel like it has no bass and is very "tinny" sounding, sound like a laptop speaker. Is this expected from a rear speaker? I know the subwofer is providing ample bass, but I would expect these surround speakers to be on the same level as a bookshelf speaker. I guess I am not sure what to expect and i'm curious as to what other's experience has been with them. any feedback would be appreciated.  ... View more

@Liam_W , Were you able to test if the this bug was present with an android phone. Or have you tested this issue with an apple device to see if the power sync functions work? Thank you! ... View more

I just recieved an email (two days after submission) that my review has been moderated. it says my review could not be approved because: - includes personally identifiable information - includes shipping complaints - includes inappropriate media - contains a URL - is vague or needs more detail - include profanity   So please tell me what portion of my review caused it to be moderated? I dont see it meeting any of the listed reasons to cause it to not be published. ... View more

Not sure why I have any interest in this, as I have since shipped this product back do to all the issues I have experienced and the abhorrent customer service experience. But to maybe help some of the poor customers that are stuck with this thing.    Here is is is the question I would be asking.  What type of phone/app version are the people having issues with using? I use an iPhone so it is the IOS version of the Bose Music App. Liam, what version of app have you guys used to configure the Power Sync settings? Was it possibly and android version? Based on the info that has been provided in this thread, it appears the sound bar is capable of Power Sync if it works on your end. And since the remote can control the other devices via the source power button, I’d say the remote is capable. So my guess would be the app that’s writing the Power Sync settings is, well, not writing the Power Sync settings to the Soundbar. I was hoping to discuss this with Bose, and try to get this issue, and others resolved but customer service treated me with absolute disrespect. It makes no sense, as it seems like Bose could use some real thinkers out there. Good luck everybody! ... View more

    I thought I would go ahead and comment one more time to the community. This product is seriously flawed. I have made every attempt to provide feedback to Bose to try and get this remedied and they expressed no desire to fix this or any of the other problems. I have communicated on this forum, had hours long phone calls with their support team, and made attempts to speak with their engineering department (no dice). Despite the overwhelming claims of issues on this forum, they claim the probelm is with all the products I own, and the Soundbar 700 is not the issue. Well I can tell you this is false. Here are my known issues (All well documented in other posts):   - HDMI Arc: Sound will stop working frequently, and I fear it is unhealthy for my TV to keep getting HDMI audio port shut down that requires a hard reboot                        of the TV. - Bluetooth: Soundbar 700 is uncapable of pairing to basic bluetooth devices (My case, an Audio Technica Turntable) - Power Sync Featue: This feature worked, but quit working a couple months ago.       My opinion is that Bose will not provide any feedback as to whether they can or will fix any of these issues. They will quietly set back as we wait hopeful, until our devices fall out of warranty. And then, they will eventually release a new product that will have all these fixes and expect us to shout out $$$$ to upgrade. My reasoning for this claim is to look at all the customers on here requesting a longer backlight timer on the remote as an example. This should be 'small potatoes' to fix. It has been almost a year since the first request was posted on here and its crickets. FACE IT PEOPLE, they arent going to fix the backlight timer. And likely wont fix any of the other problems. I am suprised at my own negativity here, as I was a huge Bose Fan (own multiple prodcuts). But the experience I have had interacting with them on this product will keep me away from any future purchase. I was lucky enough to negotiate a return of this product from my place of purchase. Bose customer service would do nothing, except send me a new soundbar that would exhibit the same issues. My advice would be to run away from this product as quick as you can, unless you are comfortable owning a thousand dollar soundbar that only works every once in a while and is quite possibly damaging the ports on your TV. It's sad to think of how excited I was when this arrived in the mail. It was one of the priciest electronic purchases I have ever made. I wish Bose would have done more so that this would not have been such a disappointment. Good luck everybody! And Bose, Send this message to you "Escalation Team."   ... View more

Yes. I do need something else. I need all the issues I have raised on this community addressed! Who can I speak with?? I know you are the messenger here and you cannot provide the info i want, besides the generic, aggravating response you just gave me.I would like to speak directly to your development team. I am an Engineer, and i want to speak to an Engineer. Lets get to the bottom of this! Please put me in contact with somone that can address my concerns, please!   ... View more

I need an update on this issue. You have had a lot of time to investigate and I want to know what progress has been made. I would also like to know when i can expect this to be fixed. I'm not keeping a soundbar that has broken functionality past the warranty period.This is my concern and why i need an update.   ... View more

Charlotte_G, I'm sorry but this response is not satisfactory. I, like many, are having issues with this system daily. I'm glad that you acknowledge there is a problem. But i need some assurance that this is going to be fixed. (You guys are still dragging on the people who request remote backlight time out.... its been like a year) If you can't fix it, own it and be honest to your customers! I have several other problems that have been opened issues for like six months and have not heard of anything. I figure Bose's goal is to drag everyone along until their device falls out of warranty and then they will just tell us to go out and but the next generation soundbar that has all these fixes. This Soundbar has problems. I want a guarantee that the will be addressed and fixed. If you are unable to do this, I'm afraid this thing will need to be returned.   ... View more

Is there an update on this? Ive been getting by with using the source power but would really like to have the feature working again. As i have mentioned, everything used to work fine. And i the whole cec, IR blaster, comments about other components not working..... this argument has no merrit. The controller works and is capable of turning all of my device on (using the source power). It is the automated "Power Sync" feature that has been broken. If CEC/ARC or IR Blaster crap was not configured properly it would NOT be able to control these device period (The Source Power button would not work). Since the Bose community person claims his is working slick as a whistle, I wont to know why mine isn't? I'm about to pack it up.  ... View more

@Jeff_G, your statement, "  We have also tested this here and were able to get it working." What exactly was your setup? I mentioned in my setup that i'm using a samsung TV, Soundbar 700, Xbox, and Apple TV. I want the details of your setup. What devices did you have connected? What settings were enabled? What frimware are you running? How did you get it to work, specifically? An when you say, " were able to get it working," I understand that as, it didn't work as expected, but with some intervention you were able to get it to work. Also, if I could get details on how the signal is sent to the device (IR, wifi, CEC,) I could possibly troubleshoot furthur.  Thanks ... View more

Bucky, You are not alone. Same problem here. I did not see this post before I created a new one at the following link: https://community.bose.com/t5/Smart-Home/Soundbar-700-Universal-Remote-Power-Sync-Issue/td-p/214907/jump-to/first-unread-message There are others in the thread at the above link that are having the exact same issues. All different devices that are not powering on via "Power Sync." Only thing I see in common, BOSE! And i'm not trying to bash here, just making it clear, the issue is not on the customer side. And i'm one factory reset reccomendation away from sending this thing back.   Bose, The power sync feature does not work anymore! It used to work great and then it broke. Likely from a frimware update that you pushed. It is not the connections. It is not all the Xboxs causing the issue. It is not all the Playstations. It is not all the cable boxes. It is the feature with the Soundbar 700 that does not work. As Bucky stated, we can power up all the peripheral devices via the Bose Universal Remote using the "source Power" button. It is the Power Sync feature that does not work. You can enable it on any Source Device you like and it will not function.   ... View more

Hecter_B, The steps you outlined did not resove the problem. I just dont think the feature is working. I mean, the remote can power on and off the devices. So it electrically works fine. How does the Bose system send the power signals to the TV and Source Devices? Is it an RF/Wifi/CEC? I have a reccomendation I made in another post that I would like to put hear as well because it think it is necessary. P ut a 1-2 second delay between each power-on and power-off signal to each device. For example: I hit the power button on remote..... TV powers up signal sent....2 second delay.....Bose Soundbar powers up signal sent..... 2 second delay ...... Source Device power up signal sent. Currently, they all seem like they are all brought up at the same time. I think blasting a power-on or power-off sequence to all the device at the same time could create a race condition on handshakes for the HDMI audio during bring up. This may not be the cause of this particluar issue with the "Power Sync" problem, but I'm confident it is the cause of the following Thread topic, which is the most active thread in the Bose Comunity currently: https://community.bose.com/t5/Smart-Home/Bose-Soundbar-700-HDMI-Arc-issue/td-p/147882/jump-to/first-unread-message Bose, try the delays! Or try Something.  ... View more

Yes. I agree. I really want to use the Bose Universal Remote but it is extremely buggy (more in other posts). I honestly feel that it is the manner in which the powering sequence is executed causing the issue. I think blasting a power-on or power-off sequence to all the device at the same time could create a race condition on handshakes for the HDMI audio during bring up. BOSE, if you're listening, put a 1-2 second delay between each power-on and power-off signal to each device. For example: I hit the power button on remote..... TV powers up signal sent....2 second delay.....Bose Soundbar powers up signal sent..... 2 second delay ...... Source Device power up signal sent. Currently, they all seem like they are all brought up at the same time - conflict happens - TV HDMI port shuts down - and then we have to pull it all out from the wall to reset. Aslo worth noting, that I lost audio again last night. I cycled power on the TV only and the audio came back. It is a truly simple test for others if you would like to narrow it down. At least this is my case with the Soundbar 700 and a samsung TV. I can't speak for anything on the cinemate stuff. ... View more

I am commenting on this thread to follow any progress. I too have experienced this behavior. I have the Soundbar 700 with sub and a Samsung TV. I don't seem to experience it on the regular basis as others (every 48hrs) but it does happen randomly and frequently and the only way to get it to work again is to reset. I will add that the issue seems to be with my TV rather then the Soundbar (Not saying that the Soundbar isn't the cause). My reasoning for that statement is that when my Soundbar stops playing sound from the TV, I have reset the Soundbar alone, and the problem persists; When I reset the TV alone, the problem goes away. It's as if there is some type of conflict on the HDMI Audio embedded side of the Samsung TV and just shuts down the audio traffic. If others could do the same test (cycle power individually on the Soundbar to see if it corrects, and then individually on the TV) maybe we can narrow down a root cause. Regardless, my $150 Sony Soundbar predecessor worked......good too....   ... View more

Hey Hector_B, I will give this a try at my first opprotunity. I just wanted to stress the fact that the Universal Remote does have the capability to cycle power to each of my Source Devices via the "Source Power" button (At least in my case). So the capabilitiy is there. It is only the "Power Sync" feature which does the power cycling of a Source Device automatically with the main power button. With that being said, my hunch is that this is a software bug and not a hardware bug. Nonetheless, I will give your reccomendation a shot. Thanks for the response.    Cheers! ... View more

Hey Jessie_O, I still cannot get the remote to work after following the steps you outlined. I will deal with the remote issue in another thread. I would like this thread to stay focused on the fact the Bose Universal Remote has a "Power Sync" feature that seemed to work fine up until a couple months ago, and has now lost all functionality.   ... View more

Jeff and/or Liam or whoevever...., Could you please provide some feedback as to how to get my Universal Remote to work again??? I followed the steps of removing it (Per Bose Instruction) and now I cant get it to pair back to the soundbar. I'm dead in the water here!!!! I mean I can play music from the app, but I can't change the audio input to select the source for my TV or Xbox. This whole thing just keeps going from bad to worse....Honestly!!!    ... View more

AZK, Sorry to hear that you are having the same issues. If you haven’t already, do not attempt to Remove/unpair the Universal Remote. I followed this recommendation and now the remote does not function and I am unable to pair it back to the Soundbar 700. I was also curious, are you using an Xbox? If so, I have noticed random power ups of the Xbox, when nobody is in the room and nothing turned on. Only reason I notice it is because the Xbox plays a sound when it powers up. It really freaked me out the first few times it did it. Only reason I bring it up, is this behavior started when I started having issues with the Power Sync feature. I am not sure they are related and I was hesitant to bring it up but I figured I’d ask. I know for a fact the Bose Soundbar 700 is the cause for the Xbox to power up randomly, as I have removed the batteries from the Xbox remote. Liam, Any ideas on how to get the remote to pair? I go to the screen on the app, where it tells you to put batteries in the remote and hit the volume+. I follow these steps and nothing happens.... it times out till I get the “ooops!.” The status of the LEDs on the remote after hitting the volume+ are a sequential, 1sec(approx) flash, starting with the music button, then TV button, and then Bluetooth button, and then repeats. It does this for maybe 20sec and then turns off. Fresh Batteries in the remote too. Also, have you been able to verify on your end whether the Power Sync feature works with other sources? Thanks in advance! ... View more

Liam,  I will attempt to remove the remote and add it back in again and then enable the power sync options. As far as restoring the entire system back to the default, I am a little hesitant. I spent a lot of time getting this stuff all set up (2 or 3 times actually) and I don't really feel like going through the couple hour re-setup to get things going again as I currently have them...... I have done this a couple times while troubleshooting issues with this product.....  I feel that some of the burden of troubleshooting should be with Bose. So could you please verify/confirm that the power sync feature actually works? If it is working properly on yours or any other soundbar 700 that is running with fully updated firmware and MY soundbar seems to be the only one with the issue, then I may consider the system restore. Otherwise, I really dont feel like going through the processs to just check a box on what was/wasn't tried. I hope you understand.   Thanks! ... View more

Hey Liam, Thank you for the response! Just to confirm, yes I have verified that all the devices are enabled in the "Power Sync" window of the app. I have switched it to Apple TV ane Xbox (can only select one source to sync at a time) and I cannot get the sources to power on/off via the main power button at the top of the Bose Universal Remote. I have also made the changes and cycled power afterwards on all the devices and had no change. I have followed the descibed steps of removing the sources from the universal remote and then adding them back in. I did this for both the Apple TV and the Xbox. After re adding the devices to the Bose Universal Remote and repeating the power sync configuration as described above, I am still unable to get the remote to act on the "Sources." The Power Sync feature does work on the TV, but not the other sources....  ... View more

What I have: Bose Speaker: Soundbar 700 with 700 Subwoofer Bose Firmware: 4.1.1-6679+cb4c111   Turntable: Audio Technica AT-LP60-BT Bluetooth Ver. 3.0, Power Class 2, A2DP Profile, SBC support codec   Specifically @Derrick and @Jrdryn, could you please explain the process of how you are connecting your SounkLink Mini to the turntable from an out-of-box state. As mentioned, I just received my Soudlink mini ll from reapir, so it is very literally an out-of-box-state connection. And it worked perfectly. 1st: Placed the Bose Sounlink Mini ll into it’s pairing mode (Voice says “Ready to Pair and LED Bluetooth Symbol Blinking Blue). 2nd: Place the AT-LP60-BT turntable into it’s paring mode (LED on turntable blinks a fast RED/BLU) 3rd: After a couple seconds, the LED on the turntable starts fast blinking only BLUE (manufactuer manual describes this as connecting) 4th: After a couple seconds the fast blinking BLUE LED turns to a solid BLUE and you here the Soundlink Mini ll voice say “Connected to BT01” 5th: I hit play on the record player and audio plays perfectly.   Additionally, @Derrick from the phrase "the turntable discovers and attempts to pair" how do you know that the turntable is attempting to pair to the Soundbar?       Once I put both the Soundbar 700 and Turntable into their respective pairing mode, after a couple seconds of searching, the Turntable’s LED status indicator for Bluetooth activity stops blinking RED/BLU(pairing/searching) and starts fast blinking BLU(waiting to be connected) but the connection is never established. The turntable will fast blink blue for a few seconds (like its waiting on a response) and then it will stop and do a slow BLUE blink (like every other second) which the manufacturer manual says that this state is when the Bluetooth adapter is on but the turntable is not connected to a device, nor in pairing mode. With some experimenting, I’ve verified that when the turntable Bluetooth status indicator light switches from the flashing RED/BLU to the fast BLU flashing, it is in fact trying to connect to the Soundbar 700 because when I put the turntable into pairing mode with either the power removed from the Soundbar 700 or the Soundbar 700 removed from pairing mode, the turntable will just keep flashing RED/BLU(searching) and the never attempt to connect, or pair (Fast blinking BLUE status never occurs). So there is some type of recognition going on between the two devices, they just never pair.       It is also worth mentioning/reminding that I submitted some logs on this subject a couple months back that had several pairing attempts made with my turntable. I think I mad 3 attempts to connect within the 10 minute log capture window. So you should be able to see some type of packets sent/received on the data that I have provided.   ... View more

Hi Charlotte,      I will update all the requested details as soon as I can. Currently, my Bose soundlink mini ll is at the Bose facility being repaired, as it failed to function for no apparent reason. (I swear, I do more troubleshooting lately on Bose products than I do at my day job) Regardless, I want to get a solution to the bluetooth pairing issue. I just wanted to let you know that I will get you all of the requested info as soon as I can; and not take a lack of response from me as a lack of interest in getting a solution. Thank you for finally moving on to this bug and I'm glad you are committed to fixing it.   ... View more

Dresus, I just wanted to properly inform you that the claim from Leon_C is false. Bose advertises that the Soundbar 700 has bluetooth connectivity, however it does not work. I have a bluetooth turntable that will pair with pretty much any device I own, except my premium....very expensive..... top of the line.... Sounbar 700.  Please refer to the the topic:    https://community.bose.com/t5/Smart-Home/Bose-Soundbar-700-Bluetooth-unable-to-pair-to-Turntable/m-p/194039?advanced=false&collapse_discussion=true&filter=location&location=category:en&q=soundbar%20700%20turntable&search_type=thread   I hope Bose will fix this issue so that this product works as advertised. It's been a couple months since I first brought this issue up and have had no updates... Anyways, I thought I should properly inform you. Thanks!  ... View more

Can I get an update on this please? I submitted logs and such and I would like to know when this bug is going to be fixed or whether I should return my soundbar as it is not capable of basic Bluetooth functionality? ... View more

Hey Jessie,      I just wanted to let you know that I did recieve your PM and that I followed the instructions you sent. I tried to reply to your PM to provide some additional details but was unable to. It says that you do not  have private messaging enabled or something. Please keep me updated. Cheers! ... View more

Thanks Jessie! i'll be eagerly awaiting the solution. As I had mentioned previously, it appears this issue was present in the Sountouch 300, see thread: https://community.bose.com/t5/SoundTouch-Archive/SoundTouch-300-Soundbar-amp-Bluetooth-Turntable/td-p/50138  Not sure if it is the exact same thing going on but might be worth looking into. Thank you for your help. If there is any other information I can provide to help get this resloved, please let me now. ... View more