About Legitti

Updating now to the latest version, let's see if it helps at all. ... View more

Dear BOSE, please take a look at this article for a solution to this problem:  https://builtvisible.com/understanding-customer-value/   Think of everything you do in terms of delivering value to your customers and audience with the understanding that they have choices and you are not the only choice. Understand your market well enough that you can break it down into individual segments with unifying characteristics that will respond in the same way to a given value proposition. Always look for the opportunity to create new value propositions. If you sit on your laurels, your competition won’t. Look for avenues to communicate this value at the right time and in the right place. Listen to your customers. Learn their perceptions about what you offer. Do not hesitate to change based on what you learn. The customer, in this case, is always right. ... View more

I still have those same issues, It would be cool to know if Bose is working on a new patch to fix it or if we're waiting for nothing.   Its been like that since I bought them in earlier this year and only had a day in working condition with factory patch, so for me I have had a broken headset for months now, I love them other than the issues with ANC. ... View more

@Muzic_Adore wrote: I have new one from Bose built August 2018 with serial ending with AE. All good no issues. That firmware is no longer available. You shouldn’t update to the current one which so many people are having problem with. I know I wont update until I hear back from Bose confirming that the bugs in the current firmware is fixed.     Be happy with your AE, I would trade mine anyday for those due to so many problems with fimewire. I dont care about AR, I just want good ANC. ... View more

@TotoGuile wrote: Hi,   I did a reset a second time, and this time, I don't hear the white noise anymore. Seems reset must be well performed to correct the issue. FYI, power off the headset 30s plug the headset 5s on a USB port connected to a wallmount charger, not a PC/Mac unplug and wait 1m before power it on again.     Still does not work. ... View more

So its been confirmed to be a software issue?   I'm currently in foreign country where I got mine from and it would be so much hassle just to try to explain this and get a replacement. I feel screwed so many ways I can't even describe.   Here are my top issues since the last update:   Weak ANC, can hear static white noise in AZ model No longer able to downgrade firmware Did not mention about new AZ upgrade in stores anywhere, so I bought the bad version. No Support for AR on Android that destroyed issues stated above ... View more

I can confirm that I have the same issue, it started after the first upgrade like a month ago after I bought the headset. It is the same with high and low noise canceling setting and I need to use it without to be silent. I think it's not entirely hardware issue as I didn't have it with stock firmware. My headphones are the newer model with a serial number ending in AZ. Using with Samsung Galaxy S9 Plus with latest OneUI and Android Pie 9.0. I have supported Bose for years but if this doesn't get fixed or noticed, this will be my last product that I buy from them. ... View more