About Zoe_C

Hello Bose500,   Thanks for posting and welcome to the community!    I am sorry to hear that you are having trouble with your Soundbar 500, I would be more than happy to help you with this today. Could you confirm what device it is that you have connected via HDMI? Have you checked the CEC settings within the Bose Music app? Are you connected via HDMI ARC?   I look forward to hearing from you!   Kindest regards, Zoe C - Community Support  ... View more

Hello Frank1111,   Thanks for posting and welcome to the community, that's a great question! It would depend on the properties of the phone, since most phones of this type do not have an auxiliary output it would mean that the Noise-Cancelling Headphones 700 cannot connect unless there is aux availability.   I hope this helps, I would encourage other community members to offer any advice or ideas they might have.   Should you need anything else please get in touch, have a great day!   Kindest regards, Zoe C - Community Support  ... View more

Hello Megsy,   Thanks for posting and welcome to the community!    I am sorry to hear that you are having trouble with your Acoustic Wave CD3000, I would be more than happy to help you today. Could you please confirm whether you are not able to play any CD's or just certain CD's? Are you having trouble playing CD's that previously worked?   I would recommend that you check the position of the CD stabilizer under the CD compartment cover, it should rotate freely. If the stabilizer disc is stuck, push on its edge to free it. If this does not free the stabilizer disc, push up on the center of the disc until it 'pops' into place and then push on its edge to free it.   It might also be the case the system needs to be cleaned, you can find how to do this on page 16 of the Owners Guide.   I hope this helps, let me know how you get on!   Kindest regards, Zoe C - Community Support      ... View more

Hello Lucas1957,   Thanks for posting and welcome to the community!    I am sorry to hear that you are having trouble with your SoundTouch 10, I would be more than happy to help you with this today. Could you please tell me what application you are trying to stream via Bluetooth? What do the LED indicators show?   I would recommend trying a product reset to see if that helps, please follow the steps below: Turn off your product and disconnect the power cord for 30 seconds.   I would also suggest clearing the Bluetooth pairing list of the SoundTouch 10 and removing the device from the Bluetooth list on your iPhone.   To clear the product memory of connected Bluetooth® devices: On the button pad or the remote control, press and hold the Bluetooth|AUX button for about 10 seconds until the Bluetooth light blinks white twice.   I hope this helps, please let me know how you get on!   Kindest regards, Zoe C - Community Support    ... View more

Hello djso11,   Thank you for posting and welcome to the community!    I am sorry to hear that you are having trouble using the Bose Music app with your QuietComfort 35 II headphones, I would be more than happy to help you with this today. Could you please confirm that you are using the Bose Connect app with the headphones as the Bose Music app is not intended for the QC35 II headphones. Are you able to connect via Bluetooth instead of the app? What streaming app are you trying to play?   I look forward to hearing from you!    Kindest regards, Zoe C - Community Support  ... View more

Hello Jannie,   Thank you for posting and welcome to the community!    I am sorry to hear that you are having trouble with your speaker, I would be more than happy to help you out with this today. Could you please confirm which speakers are working and which are not? Have you checked all the connections for the speakers to make sure none are loose or damaged? How have you connected the system to the TV? What other devices do you have connected? Is this the first time you are trying to connect the system or has it previously worked before?   I look forward to hearing from you!   Kindest regards, Zoe C - Community Support  ... View more

Hello osaa,   Thanks for posting and welcome to the community, it's great to hear that you have so many Bose products and are loving them! At the moment we do not have any information on a portable speaker or a HomeSpeaker 700 to add to the SmartHome collection, I would be more than happy to pass your suggestions to the development team. To find out that latest information on new releases then regularly check our social media.   I hope this helps, should you need anything else then please get in touch.    Kindest regards, Zoe C - Community Support  ... View more

Hello brianandrus,   Thanks for posting and welcome to the community!    At the moment we do not have any plans to support Groove, we really appreciate your feedback on Groove integration and I will pass the feedback to the development team. I am sorry to hear that you are having trouble using Windows Media Player (WMP) on Windows 10 64-bit, this should not be happening. WMP should be available on Windows 10 64-bit, I have just downloaded it myself successfully; I would recommend you contact Windows to ask for help downloading WMP.   I hope this helps, should you need anything else then please get in touch.   Kindest regards, Zoe C - Community Support  ... View more

Hello,    Thanks for posting and welcome to the community!    I am sorry to hear that you are having trouble with the speakers and bass module on your Lifestyle 650, I would be more than happy to help you with this today. Firstly, to tackle both issues at the same time I would recommend resetting the system.   Perform a system reset by following these steps: Keep the TV and control console on On the control console, press and hold Source and Power for five seconds. The TV and the console will turn off. Release the buttons. The white LED on the console should turn off; If it didn't, perform the step above again. An amber LED will blink once. After this occurs press Power to turn on the system. The LED will flash amber then white while the system turns on and reboots. Wait 10 seconds after the LED stays solid white before retesting the system. Reset your control console by following these steps: Keep the TV and control console on On the control console, press and hold Source and Power for five seconds. The TV and the console will turn off. Release the buttons. The white LED on the console should turn off; If it didn't, perform the step above again. An amber LED will blink once. After this occurs press Power to turn on the system. The LED will flash amber then white while the system turns on and reboots. Wait 10 seconds after the LED stays solid white before retesting the system. Reset an Acoutimass 300 / Bass Module 700 by following these steps: Unplug the bass module power cord from the power outlet. Wait 30 seconds. Reconnect the bass module power cord. Wait 15 seconds for the bass module to power up and reconnect. I would also recommend checking the EQ settings for the bass module in the Bose Music app, play around with a few of the settings to see if there is a difference. In regards to the sound cutting out, I would also be interested to know how you currently are connected and what devices you have connected to the system.   I hope this helps, let me know how you get on!   Kindest regards, Zoe C - Community Support    ... View more

Hello SSM,   Thanks for posting and welcome to the community!    I am sorry to hear that you are not pleased with the method of resetting the SoundSport Free headphones, I would be more than happy to pass this feedback on to the development team for you.    I hope this helps, should you need anything else then please get in touch.   Kindest regards, Zoe C - Community Support  ... View more

Hell Eagleder,   Thanks for posting and welcome to the community, I am sorry to hear that you are having trouble with your SoundTouch 300; this is absolutely something I would be able to help you with!   Firstly, I would suggest that you check the connections to the speakers are not loose or damaged, although this seems unlikely it is always best to check. It would also be good to check to see what the LED indicators on the back of the speakers are showing, as then you can see if there is power.   Secondly, I would recommend resetting the system, this can be done via the steps below:   Turn the soundbar off Unplug the soundbar power cord from the power outlet Wait 30 seconds Reconnect the power cord Wait 30 seconds for the system to reboot It would also be good to check that the TV has the correct 5.1 capability.    I hope this helps, I look forward to hearing from you!   Kindest regards, Zoe C  ... View more

Hello Gjorby,   Thanks for posting in the community, that's a great question!    At the moment there is no information for a release of an amplifier within the SmartHome range, I would be more than happy to pass your request for an amplifier in the SmartHome range to the development team for you;  you can keep up to date with new product releases on our social media.   I hope this helps, should you need anything else then please get in touch.   Have a great day!   Kindest regards, Zoe C  ... View more

Hello laresbernardo,   Thanks for updating, have you tried the speaker connected to your phone? How does that sound? Also, I am interested to know if you have always had the audio difference on the MacBook or has it suddenly deteriorated?   I look forward to hearing from you!   Kindest regards, Zoe C  ... View more

Hello,   Okay, let's try updating the speaker, please follow the steps below:   To install a Bose system update, follow these steps (Note: A USB-A to USB-micro B cable is required for this update): Be sure the computer has internet connectivity, and that you're running a compatible operating system and web browser. Navigate to the Bose Bluetooth Device Updater page at btu.bose.com and select your product Click "Accept and Continue" to accept the terms of the Bose Updater Click "Download" to download the updater Once downloaded, open the file to install the updater, then connect the headphones to your computer via USB If an update is available, click "Apply Changes" to download the latest software. You can also click "Learn More" to find out about what improvements the update contains Once the system has been successfully updated, disconnect the headphones from the computer Please let me know how you get on!   Kindest regards, Zoe C  ... View more

Hello almendale,   Thanks for getting back in touch, I am very sorry to hear that you are experiencing this. This does seem very strange that it is not the expected behavior, I would suggest disconnecting any other devices that might be interfering with the connection and try the headphones in a different location to see if there are any changes to the distance performance.    If you are still having trouble after this then I would recommend calling the customer care team as they will be able to assist you further with this, if you get better results in the new location and fewer devices connected then get back in touch.   Kindest regards, Zoe C ... View more

Hello laresbernardo,   Thanks for getting back in touch, I am sorry to hear you are still having trouble. I would be more than happy to help you with this, I would recommend firstly resetting your speaker and clearing the pairing list of the speaker as well as the MacBook.     To restore the factory default settings (Note: This reset erases all settings and returns your product to its default out-of-box state): Power on your product Press and hold the Power button for 10 seconds until the Bluetooth® light glows blue and you hear a voice prompt to select a language. To clear the product memory of connected Bluetooth® devices: Power on your product Press and hold the Bluetooth button for about 10 seconds until you hear a tone.# It would also be good for you to test with another speaker if you have one available to see if the same issue occurs?   I look forward to hearing from you!   Kindest regards, Zoe C ... View more

Hello Effeemmeeffe,   Thanks for posting and welcome to the community, you can find information on voice prompts HERE.   If you are having trouble with the voice prompts then please let me know what the issue specifically is and when it is occurring so that I can assist you further.   Kindest regards, Zoe C - Community Support  ... View more

Hello Cherylwall101,   Thanks for posting and welcome to the community, I am sorry to hear that you are having trouble with your Wave SoundTouch system. This is very strange indeed, I would be more than happy to help you with this, could you please tell me what happens after the update has finished? Does the system work as it should again? Can you confirm what Wave system version you currently have? You could also try a product reset and then test to see if this helps at all.   To reset your product: Disconnect the power cord for 30 seconds. If there is a disc in the system, it will automatically eject, then re-insert if not removed within 10 seconds. To reset the SoundTouch pedestal (Note: Your SoundTouch settings are not lost during a reset): On the back of the SoundTouch pedestal, press and hold the Control button for about 10 seconds until the Wi-Fi light turns off Wait while the pedestal reboots and reconnects to your network. Once reconnected, the light is solid white. I hope this helps, please let me know how you get on!   Kindest regards, Zoe C - Community Support  ... View more

Hello almendale,   Thanks for posting and welcome to the community, I am sorry to hear that you are having Bluetooth range concerns with the QuietComfort35 II. The QC35 II headphones have the same range of 10m as the QC35 headphones, the range will be dependant on interference from outside forces. Are you listening to the headphones in a different way or different location to your previous set of QC35's? There is also some troubleshooting that you can try to help with this, try rebooting your device and resetting the headphones.   To reset your product: Power off your product, then wait 30 seconds Connect your product to a wall outlet using a USB charger, then wait five seconds Disconnect the USB cable from the headset, then wait one minute Power on your product. I am also interested to see if you experience this on another device, would you be able to test this?   I look forward to hearing from you!   Kindest regards, Zoe C - Community Support  ... View more

Hello Decryptos,   Thanks for posting and letting us know that you have found a solution; that's great! I would encourage you to mark the post that helped you with an accepted solution, as this helps other community members get to their solution quicker.   Should you need anything then please get in touch, have a great day!   Kindest regards, Zoe C  ... View more

Hello everyone,   Thanks for all your feedback, I will pass this on to the development team for you. Keep an eye on our social media accounts for updates on new feature and products.   Should you have any questions then please get in touch.   Kindest regards, Zoe C  ... View more

Hello generalzod,   Thanks for getting in touch, at the moment the speakers are only available in the US; there is no new information on release dates in Australia.   I hope this helps, should you need anything else then please get in touch.   Kindest regards, Zoe C  ... View more