About Charlotte_G

Hello alrashedf_gmail,    Thank you for getting back to us. We would love if you contact our social media team through private message on Facebook/Twitter to talk further about your QC30's. We look forward to hearing from you!    Hello rreeww,    Thank you for your post and welcome to the Bose Community.    I am truly sorry to see that your SoundSport wireless headphones show cosmetic damage. I would highly recommend that you contact your local customer service team regarding this matter. Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'   Get back to us if either of you has any questions.   Warm regards, Charlotte G  ... View more

Hello dstring,    Thank you for your post and welcome to the Bose Community.    I am sorry to hear that you are experiencing some problems with your SoundTouch 130.    My first recommendation would be to perform a reset on the system: Turn the system off Unplug the control center from the power outlet Unplug the speaker array from the power outlet Unplug the Acoustimass module power cord from the power outlet Wait 30 seconds Reconnect the Acoustimass module power cord Reconnect the speaker array power cord Reconnect the control center power cord   Also, try the power cords in different outlets. If this does not help at all, I would have to recommend that you contact your local customer service team to discuss service options. Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'   Let me know if you have any further questions.   Warm regards, Charlotte G - Community Support ... View more

Hello Robert_Werner,    Thank you for your post and welcome to the Bose Community.    I am very sorry to hear that you are disappointed that you are unable to group your NC Headphones 700 with your QC35 II's. The NC Headphones 700 does not use the Bose Connect app, they use the Bose Music app. The Music Share feature that you are referring to is only compatible with the following headphones:  QuietControl 30 wireless headphones QuietComfort 35 wireless headphones II QuietComfort 35 wireless headphones I     SoundSport wireless headphones SoundSport Pulse wireless headphones SoundLink® around-ear wireless headphones II   Let me know if you have any further questions.   Warm regards, Charlotte G - Community Support ... View more

Hello ljenson,    Thank you for your post and welcome to the Bose Community.    I am sorry to hear that you are having some problems with iTunes Music Library. Did you set up the library from your computer? If so, could you confirm that you have the computer switched on when you are trying to access it on your iPad?   The folders should be populated on the app. After checking the above, let me know if this is not the case for you.    Warm regards, Charlotte G - Community Support ... View more

Hello Jim57,    Thank you for your post and welcome to the Bose Community.    I am sorry to inform you but this is not possible with the Solo 5 TV Sound System. If you are looking for a system which has this capability, I would recommend looking into the Soundbar 500 or Soundbar 700.    If you do have any further questions, please do not hesitate to get back to me.   Warm regards, Charlotte G - Community Support ... View more

Hello tah0867,    Thank you for your post and welcome to the Bose Community.    I am sorry to hear that you are having some problems with the SoundTouch application. This sounds like a problem specific to your phone. Have you tried rebooting your phone? Do you have any subfolders at all where the app may be hidden?    I look forward to hearing back from you.    Warm regards, Charlotte G - Community Support ... View more

Hello Heraser,    Thank you for performing the reset and I am sorry that it was not successful.    At this point, I would have to recommend that you contact your local customer service to discuss service options. You can do this by Selecting your country > Scroll to the bottom of the page > Click 'Contact Us'.    Let me know if you have any further questions.    Warm regards, Charlotte G  ... View more

Hello Soubs,    Thank you for posting in the Bose Community.    We do not have any information regarding the implementation of these services but I will be happy to pass along your comments as a feature request for our developers to consider.    In the meantime, you can connect your device through Bluetooth to play these services if you wish to do so.    Let me know if you have any questions.   Warm regards, Charlotte G - Community Support ... View more

Hello Khant Maw,    Thank you for your post and welcome to the Bose Community.    I'm truly sorry to hear that your QC35 II's have developed this problem and I understand your frustration. At Bose, we do not repair headphones due to hygiene risks. Therefore, when headphones become faulty they are replaced with a like for like. As you are significantly outside of the 1-year manufacturers' warranty, it would not be possible to exchange these free-of-charge.    Is the reset the only troubleshooting step that has been performed? I would also suggest visiting btu.bose.com on your computer and ensure that the headphones are running the latest available firmware.    Additionally, have you tested the headphones using the audio cable?   I look forward to hearing back from you.   Warm regards, Charlotte G - Community Support ... View more

Hello kstrid,    Thank you for your post and welcome to the Bose Community.    This is the normal behavior of the speaker to indicate that it is charging.    Let me know if you have any questions.    Warm regards, Charlotte G - Community Support ... View more

Hello chad386,    Thank you for posting into the Bose Community.    I'd truly like to apologize for the disappointment this situation may have caused.    As standard procedure, our headphones come with a 1-year* manufacturers warranty (*dependent on location) and therefore you would not fall under warranty.    With this in mind, you are more than welcome to contact our social media team through private message on Facebook/Twitter and we will be more than happy to discuss this further with you.    Let me know if you have any questions.   Warm regards, Charlotte G - Community Support   ... View more

Hello AGLW,   You don't need to apologize, I just want to prevent recommended any unnecessary steps and therefore would like to understand the situation as much as possible.    So an amber LED suggests that the system is in standby mode with auto-wake enabled. Then when you push the power button this should go to solid green. Can you confirm whether this happens?   Warm regards, Charlotte G  ... View more

Hello avee8or,    Thank you for your post and welcome to the Bose Community.    I am sorry that you are experiencing some problems with your A20 Aviation Headset.    It seems that you have performed the vital troubleshooting steps already, which is great. Therefore, I would strongly recommend that you contact our dedicated Aviation support team. Visit our global website HERE, select your region and use the "Contact Us" feature located at the bottom of the page. Please be sure to listen out for the Aviation option.    Let me know if you have any further questions.   Warm regards, Charlotte G - Community Support ... View more

Hello AGLW,    At this current time, are you able to power on the Soundbar at all? Are there any LEDs?   That is fine, as long as the USB is formatted and emptied, follow the instructions here to complete the update: Updating your system   I look forward to hearing back from you.    Warm regards, Charlotte G  ... View more

Hello AGLW,    I apologize for the misunderstanding!   I would now recommend that you perform a reset on the Soundbar. To do this: Turn the product off Unplug the power cord from the power outlet. Wait 1 minute Reconnect the power cord Retest the system   The update will also be advised if it is possible that you can complete this.   Warm regards, Charlotte G  ... View more

Hello klfancett,    Thank you for your post and welcome to the Bose Community.    I'm truly sorry to hear that you feel this way regarding the SoundSport Free wireless headphones. We greatly appreciate your feedback and are sorry that these headphones were not a suitable match for you.    If you have any questions, do get back to us.   Warm regards, Charlotte G - Community Support ... View more

Hello sarah1234,    Thank you for your post and welcome to the Bose Community.    I am very sorry to hear that your SoundSport headphones are behaving in this way.    Could you please confirm that you have the SoundSport wireless headphones?    If so, I would recommend resetting them by following these steps: Turn off the headset and wait 30 seconds Plug the headset into a wall outlet using a USB charger, then wait 5 seconds Unplug the USB cord from the headset and wait 1 minute Turn on the headset Additionally, an update may be required. To install this, please visit the Bose Updater on your computer and follow the instructions.    Get back to me once you have done this and let me know if anything has changed with the headphones.   Warm regards, Charlotte G - Community Support ... View more

Hello AGLW,    Thank you for your post and welcome to the Bose Community.    I'm sorry that you are having some issues with your Solo 5 Soundbar remote control.    Is it just the power button that you are having problems with? Are you controlling any other devices with the remote and having problems?   To perform an update, you can use any empty USB drive.    My first recommendation would be to change the batteries in the remote.   Once you have done this, get back to me and let me know if the issue persists.   Warm regards, Charlotte G - Community Support ... View more

Hello Wilkster,    Thank you for your post and welcome to the Bose Community.    I am sorry to hear that you are having some problems with your Soundbar 700 universal remote control.    I would first recommend resetting your Soundbar. This can be done by following these steps: Turn the soundbar off Unplug the soundbar power cord from the power outlet Wait 30 seconds Reconnect the power cord Wait 30 seconds for the system to reboot   Then, I would suggest that you re-pair your remote with the system. This can be done through the Bose Music app or using the remote. Bose Music app On the remote control, simultaneously press and hold the Volume - and Left arrow buttons for five seconds to clear stored pairings in the remote In the Bose Music app, tap the image of the soundbar in the lower-right Tap Settings Under the UNIVERSAL REMOTE, tap Advanced Tap Pair New Remote Insert the batteries in the remote. If the batteries are already installed, remove and replace them Wait for the remote to pair, then tap Continue.   Using the remote Unplug your router to disconnect your product from the Internet On the remote control, simultaneously press and hold the Volume - and Left arrow buttons for five seconds to clear stored pairings in the remote On the soundbar, press and hold the Action ○ button for five seconds Wait 15 seconds for the remote and soundbar to pair Plug in your router. (Note: It could take a couple of minutes for the router to restart.)   Let me know how you get on with these steps   Warm regards, Charlotte G - Community Support ... View more

Hi StephenH, Tim Van de Water,    Thank you for your posts and welcome to the Bose Community.    I'm sorry that you recently experienced some problems with TuneIn services. This was due to an outage on TuneIn's end and affected all of their services. We believe that the majority of stations are not back up and running and the remainder of stations are being worked on.    Get back to us if you have any further questions.   Warm regards, Charlotte G - Community Support   [Moderator Revision] ... View more

Hello Irishrobbie17,    Thank you for your post and welcome to the Bose Community.    We aim to cater for as many TV brands and models as possible. Naturally, this is not always possible. The functionality will depend on which TV you have.    Here is a great article that will guide you on programming your remote to control non-Bose devices. Programming your remote   You can find the remote codes for your devices here: Solo 5 Remote Codes   Alternatively, get back to me and let me know the make and model of your TV and I will help you with this.    Warm regards, Charlotte G - Community Support ... View more

Hello Urfr,    Thank you for confirming this information for us.    Could you please confirm if you are able to play any other sources on the Wave Music System, such as CDs?   At this point, I would recommend performing a reset on the system. You can do this by following these steps: If there is a disc in the system, eject it whenever possible Turn the system off Disconnect the power cord from the back of the WMS. Wait 30 seconds Reconnect the power cord If there is a disc in the system that was not previously ejected, the disc should eject. The disc will automatically reload if it is not removed within 10 seconds Retest the system   Once you have done this, please feedback the results to me.    Warm regards, Charlotte G - Community Support ... View more

Hello SKIMC,    Thank you for your post and welcome to the Bose Community.    At this current time, this is not a feature that is available. However, I will be happy to pass along your feedback to our development team for consideration.    Let me know if you have any questions.   Warm regards, Charlotte G - Community Support ... View more

Hello TriciaB,    Thank you for your post and welcome to the Bose Community.    I'm sorry to hear that you are experiencing problems with your SoundLink Mini and that the reset has not shown any improvement.    Does your speaker show any LEDs at all?   Could you please go to btu.bose.com on your computer and ensure that the speaker is running the latest available firmware.    I look forward to hearing back from you.    Warm regards, Charlotte G - Community Support ... View more

Hello amitchellism,    Thank you for your post and welcome to the Bose Community.    I'm very sorry to hear that you are having a problem with your SoundSport Free charging case.    The only steps I can recommend is trying a different charging cable and using a different power outlet. Should this show no improvement, I would suggest contacting our customer service team to arrange a replacement charging case.    You can contact us using the information HERE or through private message on Facebook or Twitter.    Let me know if you have any questions.   Warm regards, Charlotte G - Community Support  ... View more