Thanks for posting and updating us on this.
I am very sorry to hear that you have had this experience and can only apologize for the inconvenience. I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
I am sorry that we weren't able to provide you with a solution via the community.
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