About Bradey

What a joke no one is looking into it this thread is over 6 weeks old now and still no fix. If they were looking into it it would have been fixed weeks ago.   All they need to do to replicate the issue is plug the soundbar into a tv turn on Netflix or whatever and watch a movie in 5.1. Since they cant even seem to be able to do that it's no suprise they dont have the capability to fix the problem. Bunch of monkey's.    This problem is happening with every single bose 700 setup in existence. The only reason it hasnt been complained about as much as the previous crackling issue is because it isnt as noticeable. But that's doesn't mean it should be taken any less seriously than that.   There is simply no reasonable explanation why it has not been fixed if they were working hard on a fix day in day out it would have been fixed ages ago. No reputable brand in the world would allow such crap to plague their flagship product.    Bose you are a disgrace stop us and just fix it everyone who's buys it is taking it back does this not matter to you? -Edited by Moderator- ... View more

Thanks VertigoMitch, that's really helpful.  Although it's very disappointing to hear that they really have no idea how to fix the problem. My question is why hasn't there been a product recall? Surely they are breaking some sort of consumer rights laws by selling a product that has a major flaw? I'm just confused as to why such a high end product has a problem like this.   In light of this I think I'll just chase up the retailer where I purchased the setup from, show them all this information then surely they will be able to provide me a full refund. ... View more

How has this not been fixed yet? It's been weeks and it appears most people have this issue. And some have gone to a lot of effort trying to provide this incapable team of developers with enough information to fix it. What do they do all day? All the BS about it being a priority is rubbish of it was then there would have been an update to fix it by now. It just seems there is no intention by bose to fix it. Keep up the good work bose really professional.  ... View more

Dub city maybe try use these forums to prove its faulty? That's what I'm gonna do. It's clear that the sb700 is broken and bose shouldn't even be allowed to sell a product that has a significant problem. They just dont seem to care if they did they would have fixed it ages ago. The only way they'll fix it is if buyers know about it and stop buying it. I'll be posting a very negative review on the retailers website I bought it from. Hopefully people see it and go for something else. ... View more

I really feel like we're being ripped off. Imagine if samsung sold their flagship tv and the picture kept flickering in the same manner of these sound dropouts because they stuffed up the firmware. Sounds outrageous but its exactly the same thing! ... View more

Same here happens 20 times or more every hour. I really dont think they have any intention of fixing it. I basically just have to stop using it and hope one day it's fixed in an update. Gutted. ... View more

Anyone heard anything about a potential update to fix this yet? Just called bose customer support and they claim to have no knowledge about the issue. Who would have thought. Unfortunately I've now had it too long to take it back and get a refund. I guess I'll have to make copies of all these posts to support my case for a full refund. What a **bleep** product and even **bleep**ter customer service. Amazing how they've made their brand what it is with rubbish like this. ... View more

How is this still happening? And how is doing a manual update of 4.1.1 going to change anything when your already on 4.1.1 it's the same firmware. I'm beginning to think it's something they cant fix? Otherwise why havent they fixed it yet? Feel like we need to find a way to expose this issue and even the past issues to somewhere where a large audience is going to see it. Bose just shouldn't be allowed to get away with selling a broken soundbar that's ridiculous. People deserve to know they're spending their hard earned on a product that cant even process dolby sound properly. For me the first issue was popping/fluttering of the base module which turned out to be wireless interference. Luckily mines positioned where I can hard wire it in. The second issue was the crackling right channel in 4.0.8 and now the sound drop of Dolby content in 4.0.9 and 4.1.1. It literally has not worked properly since I've owned it unbelievable. No one will buy it if they're aware of this without a guarantee it will be fixed. ... View more

My sb700 has been updated to firmware 4.1.1. Unfortunately the sound cut out has NOT been fixed. It is much less frequent than it was before but it's still not gone. Returning entire system today had enough. ... View more

Hi Charlotte Excuse my frustration, I understand that. But what I'm trying to say is that regardless of what setup is being used, the problem persists. Therefore it's a general problem. It doesn't matter what TV make, external source or environment the soundbar is presented, the problem exists. As confirmed by multiple users with various types of setups so it can only be related to the soundbar and the firmware itself. I really hope its sorted soon because it's a shame to see a product capable of such great sound being effected by something like this. ... View more

Are you kidding me, your still asking how it happens?! Do you not have a sb700 to test this for yourself and replicate the issue? That's all you need to. Not even budget soundbars have issues like this so how can one that costs over $1000 NZ. This is just taking the piss now. Everyone just return your systems if your still able to. They're clearly no closer to fixing the problem. Bose has no idea what they are doing their complete lack of ability to admit fault and provide solutions is unbelievable. Never seen such incompetence from a so called reputable brand. What does this mean for the future of the soundar? Will it ever work as it should? Maybe a product recall should be on the cards. Samsung Q9fn Wifi strength-39dbm, still happens if wifi is turned off Happens on all sources Nothing connected but a single sky TV STB Happens using hdmi AND optical Happens on all apps Doesn't happen with music Happened immediately after the update ... View more

Are you kidding me, your still asking how it happens?! Do you not have a sb700 to test this for yourself and replicate the issue? That's all you need to. Not even budget soundbars have issues like this so how can one that costs over $1000 NZ. This is just taking the piss now. Everyone just return your systems if your still able to. They clearly no closer to fixing the problem. Bose has no idea what they are doing their complete lack of ability to admit fault and provide solutions is unbelievable. Never seen such incompetence from a so called reputable brand. What does this mean for the future of the soundar? Will it ever work as it should? ... View more

You guys surely must realize the issue. I doubt there is anyone who doesn't have it. If everyone who had the soundbar knew about this community the thread would be 100 pages long by now. Because its happening to everyone. Spare a thought for those who have no idea it's a widespread issue and are spending tons of their time trying to figure out why their expensive product is plagued by simple issues. Things like this are gonna have a massive impact on your product given the amount of other options out there. Just fix the problem we deserve to have this working perfectly. How many people have to find the thread and comment on it before you guys will accept you stuffed up the firmware again and fix it? Atleast give us all some piece of mind and tell us your working on a fix for it. Surely you've learned this after the whole 4.0.8 firmware debacle.. Stop asking us how the problem occurs and just go watch a movie, turn it up and listen for the problem, find out why it's doing it and fix it. Simple. ... View more

There is no notable correlation to the dropouts with any specific on screen. You guys surely must realize the issue. I doubt there is anyone who doesn't have it. If everyone who had the soundbar knew about this community the thread would be 100 pages long by now. Because its happening to everyone. Spare a thought for those who have no idea it's a widespread issue and are spending tons of their time trying to figure out why their expensive product is plagued by simple issues. Things like this are gonna have a massive impact on your product given the amount of other options out there. Just fix the problem we deserve to have this working perfectly. How many people have to find the thread and comment on it before you guys will accept you stuffed up the firmware again and fix it? Atleast give us all some piece of mind and tell us your working on a fix for it. Surely you've learned this after the whole 4.0.8 firmware debacle.. Stop asking us how the problem occurs and just go watch a movie, turn it up and listen for the problem, find out why it's doing it and fix it. Simple. ... View more

VertigoMitch, I highly doubt Bose will acknowledge it's another firmware issue, atleast not until heaps of people find the thread and confirm they're experiencing the same issue. They'll say it's an ARC problem and ask you to undergo the procedures to reset it even though I have tested it with optical and it still happens, in fact I'd say it's worse than it is using hdmi. So frustrating. ... View more

Hi Jessie, In my experience the sound dropping out is intermittent with no obvious effects causing it, but it happens frequently every couple of minutes, sometimes more sometimes less. As mentioned it only lasts for a split second but is very noticeable and happens using both ARC and optical so it's not ARC related. It doesn't happen during stereo sound but rather when playing 5.1 or 3.1 encoded content through an STB or online source like netflix. Does not occur when playing spotify through the app or YouTube etc. I am using a Samsung 2018 q9fn and am not aware of any issues relating to TV that may cause it. As the others have said it became apparent after updating to 4.0.9 firmware. That's about all I can say about it. Reboots and factory resets have not worked. ... View more

Hi Zoe, thanks for the suggestion. But as mentioned in a previous post I have already tried this and it does not fix the issue. Nor does a complete factory reset of the soundbar. Which leads me to believe it's another software issue. Its extremely disappointing that Bose has released a fix to the old 4.0.8 firmware only to create another in 4.0.9. I'm sure we will see an increasing amount of users reporting this same issue and if the 4.0.8 firmware experience is anything to go by we will be waiting a while for this to be addressed and fixed. Would not have spent such a substantial amount of money on this product if I knew it was going to produce issue after issue. It's not worth the hassle. ... View more

I'm experiencing the exact same issue. Thought it may have had something to do with the arc connection with my TV but it still does the exact same thing when I connect it using an optical cable. No amount of trouble shooting has been able to fix it and I have tried absolutely everything ... View more