About Anas90

After reaching out for service center, they finally were convinced the buds were total miss. They didn't know tho if it is a the buds issue or my phone. Anyways got a new pair, wanted to sell them right away but had no luck, i will try these out and see how it goes. Hopefully i will not have ro just give up. ... View more

@windywolf  hey bro, thanks for passing by. you know what I did notice that the connection drops whenever I take my phone out of my pocket (my pocket has this big metal zipper) and the phone touches the zipper, but I was like nah that is defiantly not the reason. Now you have mentioned it, it makes sense and also whenever I place it on a metal surface, it never reconnects. So my phone is the cause of these drops yeah? anyways man thanks for the advice you surly did help than the basic reset all Bose support members suggest. ... View more

@joelirwin, hey dude. Unfortunately nothing got fixed. I have the soundfree truly wireless. I use it with my Huawei p30 pro. I use it mainly at gym, it literally keeps disconnecting and left buds drops all the time, man it is killing me. It is the most frustrating thing i have ever experienced in gym, gj Bose. I have tried every god **bleep** bose told me to. Nothing did help. Also to make this even worse i went to the dealer to replace it, because i never keep any receipts (its me) they told me there is no way i can replace it. I feel unbelievably thrilled, i would literally smash these Bose failure creation whenever im done. ... View more

guys, this soundsport buds are making me go nuts. I really don’t care about video or whatever right now. but this piece of tech keeps disconnecting every now and then in the middle of my workout at the gym. I tried everything, wiping it from device and re paining. uninstalled the app and re installed it. nothing helps, this is really getting out of freaking control. I need assistance. ... View more

Charlotte_G, i no doubt appreciate you helping as much as you can. Again i don't care that much for the video delay as much as the signal dropping only from the left bud while walking outside and moving my head sideways. I can send a video if you guys want. Anyways i will test your method but i do not know is it related. Again thank you for trying to help. Much love. ... View more

grmedhat, Bose clearly did not market any of what you said and Bose did not say plainly that the buds are not intended for watching videos. Also you are clearly a Bose blind follower. It is not rocket science to fix latency issues or disconnecting problems, if you have done your homework buddy you would have seen that i have addressed multiple issues and i did say video delay is not important to me. Being blinded by anger to something you love is pure disappointment. I can tolerate video lag but disconnecting every now and then is no go for me. So please if you have a better suggestion on how to solve issues be my guest, if no then farewell. ... View more

hello Liam_W, I appreciate you crossing by to help assist in fixing this issue that is facing me and other consumers as well. 1)are both the delay and connection issues persistent across multiple devices and platforms? For example, using a different phone and using Netflix rather than YouTube on the original device?  Answer 1: well, to be honest I have only tested it on 2 devices that I own. The first device in my own phone (Huawei P30 pro) updated to the latest version etc. The 2nd device is my old nexus 10 (Samsung manufactured), it has root and a different rom. Yes, both issues are persistent on these 2 devices but you can also go through all the topics here and you will see different devices. 2) If you're unable to try another device/platform, can I ask which device is being used, what software version it is running, and which video apps you have tested this with? Answer 2: I did test on different devices… (why do I have the feeling that this question is similar to the on before it). Again many people other than me already have open threads explaining the issue with different devices. My phone is running android pie 9.1 MIUI. The lag and syncing issue is presented on these apps: Netflix, YouTube, Instagram stories and any in browser video player (using chrome for android). You can literally see lips moving and the sound is still not available (takes about 2 seconds). 3) If the platform that you are using has a Video delay or Video Sync option, does changing or setting this have any impact on the delay you are experiencing? Answer 3: I did not test that but I doubt it will work.   Also, after updating my buds to 2.6.0 the Bluetooth start disconnecting a lot which is very disturbing. As I previously said whenever I’m walking outside and I turn my head left or right the signal on the left bud drops and I have to reset my head to neutral position. It doesn’t work at all which absurd. I can live with video lag but signal dropping while running outside, seriously guys.   I really do appreciate your time Mr.Liam and I know you are not responsible for the delay of fixing this issue but if you guys truly want to fix this issue you could have done so and did your own testing already. Asking me to explain things you guys already can test or maybe you already knew about these issues, will not make me feel any confident about Bose. I answered all your questions with the intend to show you that I am as a costumer concerned about my own buds and I really want them fixed. ... View more

Unfortunately, i have tried many tips and tricks, none did help with the issues presented above. I visited the store where i bought it from, they said it's not a defected device and therefore they won't replace it. Cool ... View more

Also i know these are intended for sports but you can't just have that as an excuse. These buds cost quite much, only running with them and lifting is a total waste. Thank you. ... View more

Jessi_o i very much appreciate your effort and time. Also i know that as a team you guys are doing your best to provide a fix ( maybe too slow). I have tried the links you have provided. My buds are already up to date. It says up to date on the app very clearly. So the left bud disconnecting has nothing to do with the update. Also the video lag, apparently i did delete my buds by holding the left bud button till it was disconnected then i reconnect it, YouTube did work with no lag at all. But the issue appeared once i put back buds into case and then take them off again. I have no idea tbh. It is best if you guys give it a try no? Much easier. Thank you for your response. I will keep updating my thread until i find a solid fix. ... View more