About Drafto

Drafto

Bose admins have deleted all of my replies containing additional forum links and reviews to show this is not only being discussed here - they said it's against the community rules... I don't see external links being an issue, but the clear truth of how they've broken these headsets with these firmwares. Oh no, not the truth, delete that. @Community_Admin @bose You're still telling us the ANC has not been affected. Count the amount of customers here stating the exact opposite. You telling us we're all completely wrong is... against the Community Guidelines: Be respectful and constructive. Respect people's time and attention by repliying well-thought-out answers and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your answers factual and your comments constructive. Please remove your previous reply and give us an answer that will respect our time and attention, as well as, be well-thought-out. Before doing so please gather the correct amount of information we're all sharing here and let us know how you're going to fix this issue.

Drafto

People out of warranty just need some patience as this is all starting to get good traction, so maybe we'll get an update or a fix... maybe. It's awful to know Bose are telling people to pay more to get a working headset which they broke...not us...them. @bose Hows it going over there? not heard from you for a while. You seem very busy posting social stuff about the F1 and your lovely (working anc no doubt) 700s but can we get a little heads up about what you found in testing those headphones?

Drafto

@Fred43 wrote: @oscarrdz wrote: I personally tried a new pair of QC35’s [...] So this isn’t a matter of perception, That is kind of circular reasoning and a scientific fallacy: You used your perception to proof it isn't a matter of perception. Your conclusion therefore doesn't follow. It still can be a matter of perception. By the way, this principle applies to me as well: I can't hear a difference after the upgrade, but do not solely see this as proof everything is okay. But there are other reasons to be factored in. @oscarrdz wrote: ANC has problems after the update, that’s a fact reported by many users now. This fallacy even has a name: "argumentum ad populum". Something must be true because many people believe it. Very often seen nowadays, a result of modern social media. Still it is not valid reasoning. Your conclusion "ANC has problems after the update" doesn't follow from the number of people believing that. With social media, forums, reddit, twitter, facebook, ... we additionally have the problem of fake accounts (not accusing you!). You can artificially craft the impression of a mass opinion when in fact there isn't (astroturfing). You have to do controlled blind tests (ABX test) to be able to make somewhat reliable statements based on perception. Better yet would be controlled, transparent and repeatable acoustic measurements. (Now comes rtings? I am prepared... ;.) Honestly, what is the purpose of your posts? It's like you think everyone is wrong here and you're the only one that's right (or Bose is right, which makes me wonder if you're really a legit consumer). I think you're just incapable of actually registering the lack of quality these headphones once had. There's cases here (including my own experiences) where we've gone to the Bose store and comparing different versions, and the Bose employees agreed to the degredation of anc quality. It's done, there's no need to try disprove it - we're just waiting for Bose to get a fix out for this.

Drafto

@Nick-T wrote: From what I read the French site compared headphones running 4.3.6 with 4.5.2. It's also possible that both of their samples had degraded NC, since 4.3.6 also hit some people (me included) with degraded NC. A proper test needs to be between a pair of QC 35 ii which have never been firmware updated (3.1.3 for the AZ model I believe) with one which has been upgraded to 4.5.2. Exactly - that's what I've got here and they're completely different. Wife is not happy I'm running out with her pair everyday, the 4.5.2s are never used now.

Drafto

@squarepixel wrote: I just upgraded my QC35's to 3.0.3, and the noise cancelling is still great. There are always these reports of diminished ANC every-time a firmware update is released. I believe this could be a psychological phenomenon. Human hearing and memory is subjective. We all remember the feeling of how amazing the ANC was when we put the headphones on for the first time. Now we are desensitized, so when a firmware updates is released we scrutinize closely, and notice characteristics for the first time that were always there. Sure, thing is though, I have proof the ANC has changed through firmwares (2 headphones, different firmwares, completely different anc levels) There's also proffessional headphone reviews which have updated their ANC score as the firmware has reduced the quality. So what you're saying is def not true.

Drafto

A reddit page has been created with more info about the ANC, this includes links that might be helpful. https://www.reddit.com/r/bose/comments/caehn8/why_does_no_one_seem_to_care_that_bose_nerfed/

Drafto

Daso78. Yeah I got two headphones here, two different firmwares, completely different anc. Really weird I instantly forget the anc level when I swap them over hey?

Drafto

@Vicky_W wrote: Hello Luciasavchick, Thanks for getting back to me. I would like to raise this as an issue internally, so I will be sending you a private message to discuss this issue. I look forward to your response. Kind Regards. Vicky W @Vicky_W I am also having an issue with very poor ANC. Do you know when we'll be getting an updated firmware fixing the issue? This issue has been going on for 3 weeks now. thanks

Drafto

We started with the latter, but with the lack of replies on issues across support here, social, calls, whatsapp. The same copy paste "fix" they send us without looking at the clear proof of anc change in the latest firmware - we got fed up. Perhaps we're just used to normal support with such a high price product. I'd get over this pretty quick if this was about a £20 set of earphones, it's not. The one thing the majority have said on this long topic is the anc is not what it used to be. Perhaps it's to do with how we're updating or firmware, perhaps they've fixed the updater overnight without updating us about it. Sounds like a Bose thing to do. Ill give it another go tonight and see if things are better although I can't see myself supporting a company that deals with their customers like this.

Drafto

@dshinton wrote: @Drafto wrote: The degradation has been happening since I got it. Started at 2.5.5, then went up to 4.3.6 (noticed ANC wasn't as good, none of that pressure, started to hear things I normally didn't) then finally updated to the latest thinking it will fix the issue, silly me. Okay, so just to be clear, your issue isn't with this firmware update, but really with your update to 4.3.6 messing up ANC. When speaking with support, details like this are very important because when they say they didn't change ANC for 4.5.2, your experience agrees with that. I created my own topic on this site about that, it was then locked by admin and I was told to move my concerns over to here. https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-are-lying-QC35-II-ANC-is-not-the-same-as-previous-firmwares/m-p/211709#M40582 But the fact of the matter is that when I updated to latest (4.5.2) the anc got a lot worse. I mean we know it got worse, Rtings mention it, and well, almost everyone here in this topic is saying the same thing. I'm looking back on the posts here and I can see a lot have already updated via the desktop app and still the anc is worse.

Drafto

The degradation has been happening since I got it. Started at 2.5.5, then went up to 4.3.6 (noticed ANC wasn't as good, none of that pressure, started to hear things I normally didn't) then finally updated to the latest thinking it will fix the issue, silly me. And now the ANC is hardly there for me - which is why I've been on the rampage here trying to get them to fix it or at least let us downgrade to the lower updates.

Drafto

Good shout but I have 4.5.2 on both phone and desktop app and ANC is nowhere close to what it was when I first bought it.

Drafto

My complaints claim has come back and said they can't force Bose for a fix, which is understandable, even said they've had a few cases already from Bose this past year and they're all sick of them to be honest. They're sorting out a full refund for me as a replacement would be useless (not the hardware but the software at fault here). For Bose & customers to notice - cause we all don't like being burnt like this - we need to take this over to social. Facebook, twitter etc. Link this thread (I've made backups just in case) and tag away about how horrendous Bose support is, and their tactics on increasing sales for new products. 700 buyers need to be aware of what's to come when the next anc headphone comes out.

Drafto

This is by far the WORST support I've ever seen. Can't believe that answer - we have clear proof the anc has been changed, do you even read our posts?? Telling us all here we're liars?? Ok we should save this thread for future reference if needed, these mods will prob lock/delete this thread. I'm going to contact trading standards and file a complaint, my wife and 3 of my mates are doing the same. The more the better. Like, holy crap...

Drafto

@aeneal31 wrote: Yeah, I was looking at the QC700's. They look really nice. The price point is a little higher than I wanted to spend. Not sure if this firmware fiasco was designed to sway people into buying the new and improved 700s. They don't release until in a week or so and I'm not sure if I want to be in the first set of Guinea pigs that have to deal with the nuances of the initial release. Maybe after the bugs are straightened out, I may consider. Sure they look nice, probably are really nice - but if something goes wrong (like firmware breaking the anc etc) Do you really want to go through all this lack of support? I certainly don't.

Drafto

@remiorange wrote: Answer from Bose service Twitter today.this is getting ridiculous. Hi Remi, As mentioned, this has been referred to our escalation team for support. There have been a small number of users who have exhibited this issue, but this is being investigated. There is no news at this time but will update via the above thread as soon as we have any news. Jeff It is getting ridiculous - that small number of users is only going to rise. I have a feeling they're going to fix it a week after the 700's are out, mark your calendars!

Drafto

@iuni wrote: @Drafto Bose's attitude break customer's heart. i find other customers also complain the previous firmwares is better and would like to downgrade Such as: https://community.bose.com/t5/Around-On-Ear-Headphones/qc35-ii-how-to-downgrade-firmware-to-2-0-1/td-p/142301 But Bose just use " We have confirmed with development that the ANC was not altered during these updates " and "We decided to close the main “ANC thread” for two reasons. The first being that we have confirmed with our engineers that no changes were made to the ANC functionality in the most recent update, we did look into this extensively for you. The second reason is that due to the atmosphere of the support community, discussion on this topic tends to lead to debates that cannot have a resolution. The topic of measuring noise cancellation is unfortunately vastly subjective and these conversations are difficult to substantiate. We want to protect the community from this divisiveness and potentially creating unnecessary concern for users who were not concerned about their QC35’s initially. Our goal is to avoid any type of an atmosphere of distrust that will negatively impact your experience with Bose since we’ve been unable to get to the bottom of your concerns despite our best efforts." I never see any other customer support release a statement to ask customer to "shut up" like that. However, closing eyes don't solve problem. If Bose continue treat customers with such way, it's will lost customer's trust. Losing customer is easy, attracting customer is much harder. Thanks for this detail - I think I'll go berserk if they reply with that on this thread and the main Firmware 4.5.2 thread (https://t.co/d0mILgyH87). Although Bose are linking customers with this issue to that thread for updates - so I have some hope, not a lot, but some. With the amount of proof we have to show that the ANC has been altered, they really can't tell +40 people on here that we're all lying. I'm currently in contact with support regarding the Consumer Rights Acts 2015 and hopefully we can get a fix sorted but looks like the only thing I can get is full refund for the product. I'll then go over to Sony - but I shall persist! We all deserve a resolution here.

Drafto

@joelirwin wrote: @Drafto >Thank you for replying - but I think all our patience is wearing very thin - it's been a week now with no real updates. Thanks for my afternoon 'giggle' :) I think you'll find it's Bose 'avin the giggle mate. People without the ANC issue don't need to express how their kit is working fine on here, go on fb/reddit/twitter and praise them all you want. This is a customer support forum for people with these issues, we don't need you to come and difuse the situation, prolonging Bose to a quick fix just cause you can't hear a difference in the ANC. Perhaps you don't have the latest firmware, most have noticed discripancies between what firmware the app shows and the desktop updater. Look, there is clear proof the new update has decreased the ANC, Rtings have updated their review, countless of posts on social about ANC not working. You expect us, who've paid £280 for a product, to wait 3+ months for a fix? We have consumer rights, persist until it's fair. This is my first time buying Bose, and it will definitely be the last.

Drafto

@AmuLight wrote: Contrary to what literally everybody in this thread is saying - I've found this update to improve audio quality while slightly reducing ANC, but not to a level I can notice. High and low DO sound similar now, however high no longer has that obnoxious white noise drone that it always has, and I feel like the bass response is a bit better. Is everybody here trying to use these without audio playing or something? They're meant to have audio playing and I literally cannot hear anything outside of them when I have the headphones up to even a quarter of their volume. If you needed noise canceling without music, go buy a pair of $.99 earplugs!! As far as I'm concerned, this update is fine. Well to me, the audio quality is worse because the ANC is worse. I can hear my sorroundings too clearly so I can't enjoy the actual music, not like I used to. I don't use spotify or anything like that, usually wired with .flac albums.

Drafto

Hi @Hector_B Thank you for replying - but I think all our patience is wearing very thin - it's been a week now with no real updates. You know we're all aware of the decrease in dB levels in the ANC so we were all expecting a fix on this sooner than a week, but here we are. We all bought these headphones for the ANC, without that, they don't really have any worth.

Drafto

@Andy_B wrote: Hey Kapsure and Sminakami, Thanks for taking the time to post. I'm sorry to hear that you're having issues with your QuietComfort 35 headphone's Noise Cancellation features. While there have been no direct noise cancellation changes, I'd love to suggest some troubleshooting suggestions to try and resolve the issues you're currently experiencing. To maximize the efficiency of ANC, ensure that the earcups are seated tightly around the head. Glasses, earrings, and hats may cause the headphone cushion to not form a tight seal around the ear. Remove any of these items and retest the noise canceling feature. I also recommend ensuring that the cushions are securely seated to the headphones. If the ear cushion is not affixed to the ear cup properly the noise reduction or sound quality may be affected. You can find a guide on how to fully install the cushions for the QuietComfort 35 headphones HERE. I also recommend performing a reset on your headphones. This can be done by: Turn off the headset and wait 30 seconds Plug the headset into a wall outlet using a USB charger, then wait 5 seconds Unplug the USB cord from the headset and wait 1 minute Turn on the headset Firmware downgrades for our products are not supported at this time. You can find more information on this HERE. Kindest, Andy B - Community Support Ohhh @Andy_B https://www.rtings.com/headphones/reviews/bose/quietcomfort-35-ii-qc35-ii-wireless-2018 Update 06/21/2019: After multiple online reports of the ANC being worse after the 4.5.2 software update, we retested our unit. The ANC is indeed slightly worse by about 4dB in the bass and mid ranges. The score and text have been adjusted. So has there been direct noise cancellation changes or not?

Drafto

@Cisco wrote: https://www.rtings.com/headphones/reviews/bose/quietcomfort-35-ii-qc35-ii-wireless-2018 Update 06/21/2019: After multiple online reports of the ANC being worse after the 4.5.2 software update, we retested our unit. The ANC is indeed slightly worse by about 4dB in the bass and mid ranges. The score and text have been adjusted. Well! Thank you - was about to post this. @Jessie_OWell there is is, can't say there was no changes to ANC now. Now can you please revert the ANC back to what it was [Edited by Moderator] . We expect a reply asap. thanks

Drafto

@joelirwin wrote: I am just a customer like you I'm having a hard time believing that, but you can clearly see the amount of people here with the same issue, this is not a conspiracy it's clearly an issue brought on by these new firmwares - like I have clear proof of the ANC difference between old and new firmware. Sure some people might not have the issue, all of us here do though. Perhaps your ears are just unable to hear the difference, but we all paid good money for this high level of quality and it's just not there anymore. RE your other post about the firmware release times, it can be 3 months gap or a month - right now, they need to get a move on and release a fix immediately!

Drafto

It does seem a bit coincedental that the ANC degradation of the qc35's is happening at the same time as the new 700's release. Maybe they'll fix the noise cancelling for us once they got enough sales on these new headphones - although they better get this sorted quick because it looks like they're losing a fair amount of customers, mine are useless at the moment and will prob get the mx3's by the time they fix this (if they do at all). I also noticed today that all the demo QC35s in the shop have the old firmware since the ANC was excellent - the John Lewis guy told me to stay away from them and get the Sony as he's been burned by Bose too. Not looking good Bose.

Drafto

@oscarrdz wrote: They don't have the option, just email. The phone number listed in Bose Mexico's support page is an american 800 number, so they will kick me back to Bose Mexico. This sucks, Bose needs to fix it, either through a firmware update or a replacement. That's awful, why wouldn't they supply the same amount of support as other countries? What the hell Bose? I'd maybe create a complaint here on the forums that you're not getting any replies via email, it's your only access to get help. Hope things work out!

Drafto

I just can't tell the difference, I might hear a louder hiss on high but noise cancelling is the same (poor). On the old firmware, I used to just have the ANC on without any music playing and just relax in the quietness - now I can hear Ted at the watercooler 10 meters away picking his teeth. Lovely.

Drafto

@Fulton1 wrote: I expect that the next time we hear from customer service, it'll be with a fix (wether it be another update or a downgrade option until its sorted). The thing thats annoyed me most is that Bose know there is a fatal critical flaw with this software, but it hasn't stopped another customer service rep ( @Anne_S ) put a post on the forums advertising the firmware update when surely the smart thing to do would be to pull the software down until its sorted? I just saw this, and yes, they've definitely been ignoring us - seems my wallet will do the same with every other Bose product. Also wished ol' Anne there would post more than two lines about the update - what is the point of that post if she's not going to list the changes made?

Drafto

@oscarrdz wrote: I did contact them by email, they only way of communication Bose Mexico has, but I received no answer. QC35's ANC was working perfectly fine before this update, and now might as well just turn it off completely, it's useless. Keep pushing them, you might get a return label to return for free and get an old firmware version. The reason why these are $300 is the ANC! Also have you tried contacting them via WhatsApp? They've never replied through email, don't know why they give us the choice.

Drafto

@Jessie_O wrote: Hi Oscarrdz, Thank you for coming back to me! Thank you for providing this information. Are you using the QC35 series 1 or 2? If you are experiencing this issue with the QC35 series 1 I would encourage you to reach out to your local Technical Support Team for assistance. You can find the details by clicking the LINK HERE, selecting your country of residence and scrolling down to 'Contact Us'. If there is anything else I can do for you please reach out! Kindest, Jessie O Sorry to butt in - but I've gone through this last procedure and you just end up replacing the headphones for a new pair with the older firmware (sometimes the new firmware depending how lucky you are). Now explain to me what the difference is between returning a pair to get an old firmware set and just letting us downgrade the firmware ourselves. Seems the former is more costly, no? You guys need to own up to the ANC changes on the firmware and get it sorted. Lots are jumping ship to Sony and others are stuck with expensive heaphones that are not doing what they were advertised for! Yikes Bose, yikes.

Drafto

@Jessie_O wrote: Hi Drafto, Thank you for your post and welcome to the Bose Community! Thank you for your honest feedback on the Firmware issues. I updated the raised ticket for this issue to make our development aware of your very detailed review of the update. When we have an update we will post to the Community. Thank you for your patience. Kindest, Jessie O - Community Support Hi Jessie_O Any updates about the broken firmware? been a week since this reply. thanks

About Drafto

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