Nearly two months ago I became a first time Bose customer. While I've always heard great things about your products the price point was always prohibitive for me. After decades of having difficulty sleeping, I was determined to find a solution that did not involve medication or in my case surgery. When I discovered your Sleepbuds I believed I found the perfect product. I shuttered at the price but had confidence in your brand and believed it was a worthwhile investment in my health. Like nearly everyone here I desperately want and need these to live up to the price and Bose reputation. What I see on this forum is amazing, nearly everyone is saying 'Fix it but don't make me go a night without them while you make it right!' there is a dedicated community here for this product but it's failed to meet brand expectations. Being a career professional in the Health technology market I know there is a huge market in 'Sleep' and for this product - Bose needs to continue to invest. I have the same problems everyone has mentioned on this forum, plus others: Left/Right bud fails to charge Losing connection after minutes Snooze button has never worked 58% (no need to say more) Painful update/set-up process 5 days to download a new sound Disappointment in roll-out of new masking sounds Scratching pillow sounds But when the product does work on occasion - we don't want to go a night without it. Let us know what you are doing. Will there be a second version? What is the roadmap? Is Bose dedicated to this product? While I zero affiliation or knowledge with your moderators they must be feeling the pain as well having little response beyond 'Reset' or 'Contact customer service'. We want the product to work; not another set sent to us that has the same issues.
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