About Fulton1

@Community_Admin    To call 100+ people liars is one thing, but calling the people that took the time and sent you their own headphones WITH nerfed ANC liars is just flat out disgusting. ... View more

@Ozcan wrote:   Does that mean "It was like sh**  but after we are paid enough to tell everything seem ok"     Well, one was 2018 and one was 2019... ... View more

Cant believe im coming back to this forum after around a week to still no fix.   Let us downgrade @Jeff_G @Charlotte_G @Community_Admin .   I am also UK based and would be happy to send in my headphones. ... View more

@Zoe_C @Charlotte_G @Community_Admin    Can we get an update? Clearly you've made many many people unhappy. ... View more

Yes. My ANC was absolutely fine until this update. ... View more

My problem isn't a failed update- I know that the ANC is different from the last update to this one. I'm sure my AE serial number unit was manufactured on September/October 2017- I could be wrong but I'll double check when I'm home. ... View more

If that were the case then surely the update from the pc would have fixed the problem? ... View more

I updated on the phone- it started downloading immediately after I opened the Bose app. Then followed the customer services' instructions and it still didn't work. ... View more

@Fiio wrote: Threatening is wasting your time folks. Bose have always sold overpriced junk and its never been a problem for their bottom line.    If we're lucky theyll fix it, if not they wont. Make yourself heard but throwing threats around will just cause the CSRs to ignore you.     We're not throwing empty threats- I've started the complaints procedure with trading standards.   And ignoring us would be even more foolish than trying to claim we are all talking rubbish. ... View more

My last message got deleted so I'll do a quick summary-   @Community_Admin - you will address all of this asap.   We pay for your products and we keep you in a job.   How dare you insult our intelligence and suggest we don't know what we're talking about.   I bet since this update you've had more people join this forum to complain and what do you say about that? All liars.   We pay for these products because we loved how they performed at the time of purchase- we do not pay for downgrades to try and force us onto another series of headphones.   Have my headphones picked up and investigate them as quick as you can- they are absolutely useless in current state. ... View more

Drafto, ill do the same man. ... View more

Over 100 replies and we've all just been called liars. How many of us made an account to complain about this? What a bloody cheek you have admin, the developers are lying and or Bose are trying to cover this up. Really really hope a larger review presence picks up on this and writes about it. I'll be going to citizens advice tomorrow to see what can be done legally about this. You made a lot of people wait over a week to say it's all in our heads. Here comes the downfall of Bose I reckon... How DARE you. ... View more

You've got to actually be joking us? We wouldn't all lie and make accounts to come and make this up. This is beyond actually appalling and disgraceful. Numerous people have linked a website that CONFIRMS changes were made. This is disgusting. Just make sure when you're contacting people directly for support that you contact me and have someone pick up this piece of junk and reimburse me. ... View more

@Community_Admin  @Zoe_C  @Charlotte_G    Any updates for us? Any option for us to downgrade firmware yet? You need to provide a solution (even if its temporary until there is a real fix) for us and it needs to happen now, we are all sick of waiting- getting nowhere here guys.     ... View more

Reply from the Bose service Twitter: " Hey X, Thanks for getting in touch with Bose. I want to re-iterate what was advised by the community admin on the page: "Hi all, We appreciate all of the concerns that you have raised. We'd like to assure you that we've raised these voices directly to our development team for evaluation. At this time, we have no additional news or information to share with you, but we'll be sure to post here with you all when we have any updates. Warm regards, Community Admin" As advised, an update will be given as soon as we get a response from the dev team. This was submitted at the end of last week after capturing some information from select members of the community, so we are hoping to hear from them soon. Please understand we are just as in the dark as the rest of the community at this time as we await a response from them. Thank you for your patience. X" Not a good sign that the CS reps aren't being told anything. ... View more

@Community_Admin are you able to give us any kind of ETA? ... View more

I find it absolutely disgusting that @Community_Admin @Zoe_C  @Charlotte_G @Jessie_O have all been active and have been tagged in this forum since their last responses and have not replied to give us an update- no matter how big or small.   These people are here to keep moderation of these threads and to respond to users queries and time and time again we have been ignored while they respond to others.   (Now that is not me saying that our problems take priority over anyone elses' but the numbers are here and they dont lie- day after day there are more people joining this forum specifically to voice their displeasure- and are ignored like the rest of us.)   This is getting so far beyond a joke, downgrading quality of headphones a week or two before the new lineup comes out is disgraceful and shameful and this will turn so many potential and casual consumers away from Bose- I vow that the QC 35's will be my last pair of Bose headphones.   I have a feeling the mods and admins have been told to ignore this thread until there is a fix- I've tagged all numerously to get their attention for an update to no avail.   Give the people that buy Bose products and keep Bose employee's in a job the updates and resolutions we ALL are seeking (and have been for a week now). ... View more

@Zoe_C @Charlotte_G @Community_Admin    Do you guys have any updates for us yet?   Getting incredibly close to a week with barely any updates which is getting quite ridiculous.   Headphones are unusable in this current state for those that rely on the ANC.   Realistically- how hard is it to reinstate the downgrading feature that was here in 2018? I was really expecting to be allowed to downgrade while the developers looked for a fix. ... View more

Well if it's going to be months then surely these headphones are not of good quality and therefore violate the consumer rights act of 2015? And as for you being able to hear well- you're one of the lucky ones. ... View more

Very very very very VERY minimal difference between low and high-big difference in white noise though- the fact that theres no fix yet is appalling- it would appear that we're being kept in the dark. Like I said before guys- this will be fixed because nerfing the power would be a gigantic PR disaster. ... View more

My QC 35's are AE serial number. ... View more

Just received a message asking for my details so they can look into it.   Its a real shame knowing that they are only now just starting to take this seriously and look into it, no offer of a downgrade in firmware or temporary fix to be seen- more of a 'just wait patiently for a fix' and who knows how long this will be. For the money that we all spend on these headphones, the money that Bose makes from us collectively I think that these firmware updates should be rigorously tested before they even dream of releasing it to the public- due to a bad update, we are all stuck in limbo.   I really feel bad for the people that use the ANC for work or commuting as the updated ANC really is abominable.   I have been given no ETA for the fix.   While im at it- i cant possibly understand why they would need my home address, I really did not feel safe giving it out on a forum site, especially when it is not at all relevant to this issue.   Still not heard from a CS rep to address my issue for seeking £249 to fix a hinge that wont click in.   @Zoe_C  @Charlotte_G  ... View more

@Drafto wrote: @Fulton1 wrote: I expect that the next time we hear from customer service, it'll be with a fix (wether it be another update or a downgrade option until its sorted).   The thing thats annoyed me most is that Bose know there is a fatal critical flaw with this software, but it hasn't stopped another customer service rep ( @Anne_S  ) put a post on the forums advertising the firmware update when surely the smart thing to do would be to pull the software down until its sorted?   I just saw this, and yes, they've definitely been ignoring us - seems my wallet will do the same with every other Bose product.  Also wished ol' Anne there would post more than two lines about the update - what is the point of that post if she's not going to list the changes made?        There is no doubt in my mind that they are going to fix this and fast- because the fact is, if ignored this would be a absolutely massive PR disaster- nerfing the power of the latest gen models to make way for the new generation just sounds like something that Bose wouldn't do- I hope at least.   I also understand that the firmware update post was probably on the admins' list of things they had to do today so I cant possibly fault Anne for posting it, i just believe that whoever gave the go ahead for that to be posted should have took into consideration just how much of a terrible update (and in terms of quality downgrade) this is and how many people it has already affected- its now going to affect more because they are advertising it on the forums. ... View more

I expect that the next time we hear from customer service, it'll be with a fix (wether it be another update or a downgrade option until its sorted).   The thing thats annoyed me most is that Bose know there is a fatal critical flaw with this software, but it hasn't stopped another customer service rep ( @Anne_S  ) put a post on the forums advertising the firmware update when surely the smart thing to do would be to pull the software down until its sorted? ... View more

@Drafto wrote: And yet another post about the new firmware breaking the ANC in QC35 ii. How many do we have to post till you guys start looking into the matter.    I'm really glad people are starting to create accounts just to mention the issue, hopefully Bose will start to care and fix the issue. Maybe just let us revert back to previous firmwares for now - not giving us that simple flexibility makes no sense. I get better support from Anker and their £17 wireless headphones...       Ankers' customer service is no joke- one of the best CS experiences ive ever had!   Yesterday, I was quoted £249 to replace my headphones because i asked if it was possible to get my hinge fixed (It wont click all the way in)   £249... They are £290 NEW!   I realised yesterday that for such a high price tag and premium product that thats all you get- the product, any support you need afterwards is slow and just downright disgraceful.   £249 to fix this:     Edit : @Zoe_C  @Charlotte_G- Could you please try and justify another rep trying to charge me this much for just a tiny little fault? ... View more

I am using the downloaded version yes- i just uninstalled the bose updater program and redownloading it- nothing different. ... View more

    Both edge browser & chrome.   App Version 8.1 @Zoe_C  ... View more

    Updater says im running 2.0.1 whereas the mobile app says 4.5.2- maybe this could be something to do with it?     EDIT- still the same @Zoe_C  ... View more

Hi Charlotte, did the tests like you asked and its still the same situation- there is virtually zero difference between low and high noise cancelling whereas before, the 'high' preset would genuinely block out 95% of my background noise and now after the update- you're lucky if its even 40%.   This needs fixed ASAP- just a little suspicious that all of this happens really close to the release of the new 700's but it could all be a coincidence, will be keeping an eye on this post as I await the addressing & fixing of this issue. ... View more

Made an account to come and say the same thing- new update has severely lowered the quality of ANC, absolutely nowhere near where it was. ... View more