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Hi Nick,  There are two ways you can potentially set this up: using all HDMI connections PS3 -> ST300 -> Projector. - This method would bring both audio and video in to the Sound bar first, then pass on only the video to the projector while the audio plays on the bar. PS3 -> Projector by HDMI & PS3 -> ST300 by optical. - This is something you mention trying above, but the key to this is that you would need to change the audio setup options in the PS3 and specify to use optical instead of HDMI for output. (the game system can only send its sound to one or the other, not both. ) When configured correctly either setup should work to create the experience you want.  Hope this helps! ... View more

Hi Aaed, There are no menus or adjustments that can be made on the SoundTouch 300 system which would change how audio and video sync together. Usually a setting of this sort would exist in the Audio menu for your TV along with the selection for external/ARC audio.  In some cases the source device (Cable or satellite box) may have its own delay settings or audio compression settings that can be adjusted. If a DVR is involved recording shows for later, make sure to switch back and forth to live TV to see if the issue remains. Hope this helps! ... View more

HI BarryK To purchase accessories, stands, brackets, etc. for your Bose products please visit your local Bose website or an official Bose dealer in your region. You can find the right place by visiting http://global.bose.com and selecting your country from the drop-down menu. Thank you. ... View more

D.ruiz, From your description it sounds as though the SoundTouch 20 is unable to finish its boot-up sequence. Unplug power to the system for 30 seconds to reset it, and then try again. If this symptom persists, please contact bose support locally for hardware service. Contact information can be found at: https://www.soundtouch.com/support ... View more

HI Topaz, Sorry to hear about the trouble. The first thing to check on is what RSSI value your speaker is reporting in the SoundTouch app. You can check that using the steps here. Please also test with streaming sources and internet radio stations in additions to your music library  to see if the same interruptions occur. Let us know what you find! Thank you.  ... View more

Hi richielu, The Stereo Pairing feature for the SoundTouch 10 is an upcoming feature which will be implemented in a future update. We expect that release to be sometime in November according to this announcement. Thank you for your question.  ... View more

HI Nedell1, There is no external remote control or other accessory which can control the SA-5 amplifier. The SoundTouch app is the only way to control this amp directly.  A third party volume control or speaker selector could potentially be installed in-line between the speakers and the amp to act as a manual control for quickly adjusting or muting the speakers, but officially we don't recommend this type of setup. ... View more

Hi gggg, The SoundTouch Wireless Link adapter has a variable audio output, which means that you can adjust the volume level using the App. Note that you will still need to begin by turning on the 3rd party amp manually and setting the volume to the maximum amount you want to use. However, after this it can be adjusted in software within that range without visiting the equipment directly Hope this helps! ... View more

Any given input on the SoundTouch 520 can only be used for HDMI or Optical. Both cannot be used on the same input name at once. To see video from an HDMI connection and hear sound from an optical connection at the same time Your HDMI connection will have to be plugged directly to the TV, not to the Bose media console Your optical will connect to the console and the optical input can be assigned to BD DVD To watch movies on your PC, the Bose system will be set to BD-DVD and the TV input will need to be changed to look at the computer HDMI input instead of the normal Bose HDMI input.  This will be slightly more complicated and will require multiple button presses to switch over to when watching a movie on the PC. However, it is the only way to do what your are looking for. Thank you for your question! ... View more

Hi LawJolla, The SoundTouch Controller accessory was discontinued in mid 2015. This remote was only compatible with series I and II SoundTouch products. There is no product Bose sells currently which would be compatible with this conroler, and this will not be added in the future. The SoundTouch Wireless Link is meant to be controlled by the SoundTouch app on your mobile device or computer. This is the only way to access its features as no external remote control exists for it. Thank you for your question.    ... View more

Slim327 Yes. Any version of the QC25 will work to play audio from the iPhone 6. There is a special "Made for iPhone" version which will also allow you to control the iPhone volume using in-line controls on the cable. Thank you for your question.  ... View more

Hi Bravestar, We would recommend the following You can manually reboot the system by holding the power button. We would strongly recommend that software update as it may have an impact on this specific symptom. You can start this at http://updates.bose.com when you have a computer near by. If neither step resolves this, please contact Bose support locally to investigate what kind of service is needed for this device. Use the phone number for your local group at at https://www.soundtouch.com/support Thank you.  ... View more

Hi Martingale, The Sleep Timer, Alarm, and other clock functions can only be controlled from the remote control provided with the Wave SoundTouch. This is true also of the AM/FM radio and CD functions. The SoundTouch app will only control the system volume and the online streaming sources across your Wi-Fi. Thank you for your question.  ... View more

Hi Alexsandr, Can you please provide us with the full name of the station you are trying to play? Please copy the station name exactly as it shows in the SoundTouch app so that we can find it and test it out on our own equipment. Thank you.  ... View more

Hi fixer, The forum for Bose Musician and professional products is located here: http://bose.infopop.cc/eve The support site for those products can also be found at: https://pro.bose.com/en_us/support.html Thank you.  ... View more

Hi Shamim, We would recommend you perform a factory reset to the SoundTouch 20 which will restore it to its out-of-box state and allow you perform setup again from the beginning. You can find the steps for that here. If you continue having trouble with setup, please contact Bose support locally so we can assist you in real-time with the setup. Contact information can be found at https://www.soundtouch.com/support ... View more

If you haven't already done so, make sure to unplug power to your router for 30 seconds in order to reset the internet connection to your home. If you still cannot reach the station then we may have a larger issue. Our testing with this station was done from within the USA. It is possible that the station in question has implemented Geoblocking in order to restrict which regions can access its free stream. This is often done at the station level for licensing reasons and is not something that Bose can change on our end. The fact that the station does not work for you through vTuner also supports this. We apologize for the bad news in this case. ... View more

NikkiE If your product has this error code and will not power on or respond otherwise, we would strongly advise you contact Bose support locally for assistance with hardware service. You can find contact information at https://www.soundtouch.com/support Thank you.  ... View more

HI A8, Pairing only needs to be done once, and then your devices should be able to connect subsequently without issue.  If you turn on the SoundTouch system to the Bluetooth source and it cannot connect to any existing devices it will go to pairing mode. (Showing "ready to pair") This mode can also be accessed by holding the Bluetooth button for longer than necessary or clicking multiple times. If the speaker is in pairing mode, it will not be able to connect to any previously paired devices. Switching to Aux and back will exit pairing mode and return the speaker to connecting normally via Bluetooth. It sounds like everything you are describing is normal. However the issue you were experiencing is somewhat unclear from what you wrote. If you have any specific questions feel free to ask them. If you are currently having a difficulty using your product, please let us know the exact symptoms. Thank you.  ... View more

Hi Sridhar, It is normal that the SoundTouch icon should no longer appear in the system tray with version 13.x and later. However, you should still be able to access your music library from the app.  If you haven't already done so remove and re-add the iTunes or WMP library from the SoundTouch app. You can remove it by choosing EXPLORE > SETTINGS > MUSIC SERVICES > Music libraries > > REMOVE Then re add the library as if it was brand new. Let us know if you continue having trouble or if other error messages appear. ... View more

Hi Ericd2099 Let's look at a couple of factors to see if we can narrow down the problem What RSSI is your SoundTouch system reporting in the app? You can find the steps to check that here. Do you see the same issue on streaming sources other than Pandora? (Internet radio stations, Music Library, etc.) Please check this if you're not sure. What is the brand and model # on the new router? There may be additional settings we can change to improve compatibility. Thank you.  ... View more

Hi Comsguy, Most IR repeaters and extenders should work normally with the Soundtouch 130. The IR receivers are located behind the plastic of the display panel on the front of the media console like so:  Hope this helps with your installation! ... View more

Hi jdtucker, Some TV's make this streaming content available through HDMI ARC, and some do not. Check your TV settings for options to disable the internal speakers and send sound out only via HDMI ARC. If you are not able to get this ARC audio to play via any combination of TV settings, then an optical cable may be necessary as a work around.  Thank you for your question.  ... View more

Hi Jane, If your music library is stored on a WD MyCloud, this would need to be added through SoundTouch as a NAS drive library rather than through iTunes. An iTunes library will only be able to read and use content which is located on the computer's local drive and will ignore any remotely stored content.  To do this, make sure the WD Mycloud has its DLNA media server turned on in the drive's configuration, then in the SoundTouch App choose EXPLORE > ADD MUSIC > MUSIC LIBRARY > NAS DRIVE - This option will use the drive's internal DLNA music index to display the available content. (the iTunes XML file will not be used at all in this case) The drive will generally also have a folder for playlists where you would want to store the m3u playlist files you copy from iTunes on the computer. (To answer your other questions, your SoundTouch account details, email, presets and music library configuration are all stored online on our servers for use with multiple systems and networks. It is normal that this information will persists across multiple installs of the app.) Hope this helps! If you are looking for real-time assistance with the library we would encourage you to give us a call to your local Bose support group contact information can be found at https://www.soundtouch.com/support ... View more

HI Gcokie, Bose does not manufacture a speaker with all three of these features in one package. Our wireless speakers all fall into two categories ​The SoundLink Family - These are mobile speakers for use on the go. They have a Bluetooth connection and a portable battery, but no Wi-Fi capability.  The SoundTouch Family - These are speakers for in-home use. They have Both Wi-Fi and Bluetooth capability for wireless streaming, however they do not have a battery. All these products require an AC power connection.  There was previously a model which combined all of these features named the "SoundTouch Portable" but this was discontinued back in 2014. No plans for a similar product have been announced since then.  Thank you for your question.  ... View more

Hi Rogshep, The setup process you describe should only need to be performed once for each speaker. Repeating this more than once is definitely not normal   If your systems are sometimes not appearing in the SoundTouch app, even while they are connected and playing, this is most likely a detection issue from the app itself rather than any speaker-related issue.  Can you let us know: What type of device(s) do you use to run the SoundTouch app, and what operating systems do they run? (iOS, Android, Windows, OSX?) Does your home have more than one Network name (SSID) broadcasting that your phone or other mobile devices might connect to? Do you use any secondary Wi-fi hardware to expand coverage? (extenders, repeaters, access points, power-line adapters, etc.) Thank you.  ... View more

Hi Rharding, What you are describing is not possible with our home theater systems. Any sources connected directly to a home theater system (Cable, DVD, Game consoles, etc.) will only play locally on that product. These sources cannot be send via Wi-Fi to other products in the home.  This may be added to SoundTouch in the future, but we do not have a timeline available for this feature and it is yet unclear which specific SoundTouch products will be able to facilitate this. Thank you for your question.  ... View more

Hi iherb86 We would usually suggest the Dolby Digital bitstream output for this system. But the ST120 should also be able to handle DTS or 5.1 uncompressed options, so if you have any trouble with playback you can try those as well. Hope this helps! ... View more

Hi Jerezanito, The inputs labeled "AUX" on the older Cinemate 1SR were for quality monitoring purposes from a Blu-ray player or cable box, to ensure that surround sound was reaching the system. Older TV's in that era would commonly downgrade sound from HDMI devices to a stereo signal, and this feature was meant to switch to the higher quality input where available. What this means in simple terms is that the Cinemate 1SR effectively has only one input for normal use. A secondary device cannot be connected to the Aux port on this system and there is no way to switch to that source manually. All sources need to be connected to the TV, and the TV's digital output connected to the 1SR's "TV Input". Thank you for your question. ... View more