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- About mmsumulong
About mmsumulong
since
06-22-2019
Saturday
mmsumulong
Friendly Fanatic
44
Posts
1
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2
Solutions
Thursday
I just purchased a Bose SoundWear from BestBuy and received it today. I registered it and when I checked the status, the product no longer has warranty. What gives?
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a week ago
Have you used the right hdmi port in your TV? The one labeled with ARC? Another poster had the same problem and discovered he was using a different port.
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07-12-2019
01:56 AM
The wireless surround speakers would make a lot of difference. Aside from being louder, it adds more dimension to your overall sound experience. Though not in Atmos, the sound output honestly rivals my Atmos soundbar. You don't have to immediately purchase the surround speakers as you can add them later which I did. If you can visit a Bose store near you, you can ask for a demo. The demo of the wireless speakers paired with the 500 system made me decide to make the additional purchase.
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07-12-2019
01:00 AM
The 700 is obviously louder. But since you live in a condo, the 500 may be better for you. I have an SB 500, Bass Module 500 and the wireless surround speakers. They can be quite loud. Also, they're cheaper. My two cents. :)
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07-07-2019
09:54 AM
Was able to make Alexa to have a sleep timer. FYI
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07-06-2019
03:04 PM
1 Like
Try another hdmi cable first. Make sure it is the faster type. Then try an optical cable. Do note that your TV may or may not output uncompressed audio. Hence HDMI is always best. Troubleshoot first before returning.
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07-05-2019
09:57 AM
Just curious. Samsung? It often uses Bixby. My N850 has to be linked to a Dot. JBL? The Link? Anyways Bose has listened your request
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07-03-2019
09:21 AM
You can also press the play/pause button. But do note that it only goes to sleep. And it does not have a sleep timer meaning if you leave it on and you go away, it still keep on playing.
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07-03-2019
01:36 AM
1) Make sure your TV is ARC enabled. (What brand and model is your TV?); 2) Some TVs have all HDMI ports as ARC enabled. Some have only 1 port available for ARC. Often it is labeled with "ARC"; & 3) Make sure you use the right HDMI cable (hi-speed/ethernet enabled)
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07-02-2019
07:30 PM
AFAIK, these smart speakers (Soundbar 500/700 & Home Speaker 300/500) do not have an off switch. They only go to sleep mode with Alexa or Goggle Assistant ready to listen. If you want to disable voice commands, you have to press the mic button.
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06-28-2019
06:38 PM
Nothing really.save for the additional space it would occupy. But if you are referring to the HS 500, it isn't that much bigger compared to the HS 300.
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06-28-2019
01:24 PM
The HS 300 is enough to fill a living room. But do note the HS 500 has louder volume, has stereo sound, and an LCD screen to show music info but is larger hence the higher price. It really depends on your needs and wants and budget. Other models to consider are the Soundlink and Soundlink Mini and Sound Touch 10. Go to your local Target or Best Buy to test these models.
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06-27-2019
04:33 PM
I know what you are referring to but unfortunately Bose does not work that way and neither does Sony nor Samsung. If you want a louder speaker and have that functionality consider the Echo (not the teeny weeny Dot though you can connect via BT or cable to another speaker). Do note Bose has considered your concern. @Paresh wrote: Check any other smart speaker, you will get what I am trying to say. I checked it on amazon echo dot.
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06-27-2019
01:40 PM
If I am not mistaken this has been the norm even during the says of the tube based amplifiers of yesteryears. Only one source can be played at a time. Audio mixers are capable of handling multiple sources/channels and they have been around for decades too. But honestly I do not see a clear cut advantage on a regular speaker for home use.
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06-27-2019
12:39 PM
AFAIK (having a Soundbar 500 w/bass modile and rear speakers and a Home Speaker 300) these smart speakers operate only on one mode at a time. It's either you are in smart/internet (using Alexa/Google Asst) mode or you toggle to Bluetooth (or even Aux mode). You cannot do both at the same time.
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06-26-2019
12:22 PM
It doesn’t work too for Alexa.
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06-25-2019
07:49 PM
@Andy_B Just asking. Wasn't the initial update of the HS 300 supposed to make units with fw 1.1.1 able to handle long form audio? I am confused with your post. and though I am an Alexa user, I am still worried about the abiity to handle OTA and manual updates in the future. @Alfred Hunt has a point here. Please confer with your development team. Thanks. @Andy_B wrote: Hey Mmsumulong, I've looked into this a little more for you and found some additional information. We've updated our main post HERE, but the main note that we've found is that dependant upon the manufacturing date of your Home Speaker 300, you will have either firmware version 1.1.10, or alternatively 1.2.2. Firmware version 1.1.10 does not currently support Long Form Audio via Google Assistant, whereas firmware version 1.2.2 does. There will be a firmware update shortly to implement this feature to all Home Speaker 300's, regardless of manufacturing date. This update will occur automatically overnight when the system is idle. I apologize for any confusion and inconvenience this has caused, but should you have any additional questions or concerns, please reach out again and I'd love to help. Kindest, Andy B
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06-25-2019
07:42 PM
Given that the first batch of HS 300s have issues regarding firmware updates, you might as well be patient. Hopefully, the stocks that will eventually arrive in Australia will have the newer 1.2.2 firmware installed which supports long form audio.
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06-25-2019
11:17 AM
We have been doing what you said for several days nows. Though we can nake our units function as advertised, the firmware you would notice has not been updated as mentioned. (Please care to read the entire post before commenting.) The firmware is stuck at fllpper(developer) 1.1 and not the 4.1.1 update as per the June 20 advisory. The issue of nor being to update has not been resolved yet though we were able to make our units work.
ALSO NOTE THAT YOU CANNOT DO A MANUAL UPDATE WIRELESSLY!!! OTA UPDATES ARE DONE IN THE BACKGROUND!!! AS PER YOUR TROUBLESHOOTING GUIDE MANUAL UPDATES ARE DONE VIA USB CABLE AND A COMPUTER!!! DO YOU REALLY KNOW WHAT YOU ARE TALKING ABOUT??? GRRRR!!!!
Out of curiosity (or frustration from answers from Bose) I have done a factory reset just now and removed my account in the Bose music app. I was able to again setup the HS 300 without going through an update process, But trying to do a manual update results in the Bose file uploader that the firmware is still the same fllpper (developer) 1.1.1 and not the 4.1.1 update as mentioned if the Bose advisory June 20, 2019. Unless Bose can show the history of firmware updates, it is still safe to conclude that there has been no update made albeit the unit already shows functionality. AFAIK, there are at least two versions of the firmware file both of which I have downloaded. One file which is smaller came from the HS 300 support link and the coming from a link posted by one of the moderators. The latter I have noticed has the same file size as that of the firmware file from the Home Speaker 500 link. Regardless, both fail to install. As much there are merits of a functional Home Speaker 300, this product at the moment is a half baked one. Those still willing to purchase one should be aware of the caveats of the initial setup and firmware updates in general. Those willing to purchase a new speaker or switch from the HS 300 may consider the SoundTouch 10 which is cheaper or pony up for the Home Speaker 500, Both models are fairly new and tried and tested. Nonetheless, I am hoping the Bose team is still working on a solution to this issue.
FYI, the first update is to enable long form audio format/ebooks to be enabled for Google Asistant. Unless this is an issue for you, then you should be good to go until the next update.
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06-24-2019
05:03 PM
@Hi_there If you will try to update again the firmware manually, you will notice the firmware was not actually updated as it would still display the old firmware. The only good thing in this workaround is that we are able to utilize all the functionality of the HS 300. We may encounter similar problems in future updates.
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06-24-2019
04:51 PM
Truth be told this may be the best solution (returning the unit) until Bose releases a hot fix. The Bose Soundtouch 10 is a good alternative. Cheaper too.
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06-24-2019
03:05 PM
Talked to two reps yesterday. The have no idea how to resolve the issue. I was able to resolve ot thru a tip of another user.
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06-24-2019
03:00 PM
That doesn’t work. And two customer reps I talked to the other day didn't help either. But I was able to setup the speaker via manual upate yesterday. Thank you though.
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06-24-2019
11:20 AM
Techbuyer’s comments are spot on! Also, there is a need to make the HS 300 link fully functional. I had to go to the HS 500 link for troubleshooting. Also, it would be appreciated is a normal user guide be included even if it’s only only instead of a troubleahooting guide and an FAQ.
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06-24-2019
11:12 AM
I was able to finish the setup like what @TechBuyer did. But if you were to do the same thing allover again, you would notice that the firmware was not really updated. At least for now it works as advertised. And AFAIK future updates will be done in the background. And hopefully, Bose would be able to provide a firmware that can actually be installed. Meanwhile I am enjoying this unit as advertised.
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06-23-2019
03:29 PM
Note that the issue is still not resolved. The difference is that we were just able to setup our units in order to make it functional.
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06-23-2019
03:27 PM
@TechBuyer After repeatedly doing what you did, I was able to complete the setup. However, I tried to check the firmware version and it seems there was no update at all since the firmware is the same. At least our units are working for now. And still this is a half-bake albeit functioning unit. Hopefully Bosw would release a truly functioning firmware update.
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06-23-2019
02:17 PM
Hopefully Bose will come out with an updated firmware that works on all units. So there I know there are two files which I have both, So far both didn't work for me. Somehow another user (Techbuyer) was able to setup his unit even if the update failed.
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06-23-2019
11:09 AM
@TechBuyer Good for you! :) Unfortunately for me, I'm still stuck in the update loop. Yeah I did a reset and everything. Still nada. :(
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06-23-2019
11:02 AM
@TechBuyer That is the same screen I get whenever I try to update. From the US link the downloaded file is around 456MB and from the current link is 498MB. Frankly, I was assuming the bigger file is an updated or corrected firmware. Regardless, both do not work. Right now negative reviews are already popping out. A new product not working properly on day one of launch is definitely not going to do well.
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