About Serj

@HendrikV wrote: I was wondering today about what might happened.. I then looked at the two headphone cases from the QC35-I from back in the day and compared it to the headphone caes of the QC35-II... The quality is just getting worse over time because of cost reduction -> more profit... Probably also happens on the in side;)   I have the QC 35 I, and after the 3.0.3 update the ANC died on them too, so it's not the quality of the product (hardware), but the quality of software development that's suspicious/decreasing (increasing for them maybe). Anyway, that's how they kill every great product these days. ... View more

@joelirwin wrote: This is totally amazing to me (but not suprising).  I was one of the 4.5.2 users who did not have the issue.  I had three distinct different sounds between ANC - High, Low, and Off.  I am 100% sure of it.  I just upgraded my Bose Connect to version 9.0.0 and ran it.  And now I can no longer hear the difference between HIGH and LOW. I am 100% certain now the issue of LOW and HIGH is caused by Bose Connect.  I can think of no other explanation.   Postscript - I reset my QC35ii and removed it from my iphone and removed it.  I then repaired and tried the settings again.  Now in a quiet room and can very barely hear the difference between HIGH and LOW but nowhere near the difference I used to hear. Can someone here who had HIGH and LOW noticeably different take the risk and check it out and let us know here or in the long thread what they hear?   9.0.0 is not yet available in my region (Romania), but I will come back with feedback after updating. ... View more

@Gooner21 wrote: Hi all      I was hit by the ANC bug with the latest 4.5.2 firmware, Support replaced the headset and I am now on 4.1.3 and everything is perfect again Ive noticed that everytime I go into the Bose Connect app, a little bit more of the firmware starts downloading, I cant see anywhere where I can turn off this annoying feature  Everytime I go back into the app, the firmware update download wheel icon is still there at the same point and getting closer to 100% Ive tried all of the below:  * resetting (5 sec power cord plug in, pull out) * clear cache/data in the app on the phone (Samsung S9 Plus) * Unistalling, rebooting then re-installing Bose Connct app * running device management on the phone and clearing all old files/downloads etc   But is still donwloading at the same point and growing !! I need to change the ANC often and also have many devices I use them with so its the only way to switch the 2 connected with one in the list I need How can I clear the progress of the firware that keeps adding a little bit everytime I go into the app.....I dont want it to download all the way and risk accidently hitting the "update" prompt and getting stuck with the runnish ANC issues again with the latest firware upgrade (Which Bose still havent officially acknowledged is there!!)    Start the app with Airplane mode turned ON, change the ANC settings, quit de Bose app (kill task), turn OFF the Airplane mode. Unfortunately this is the only way for now, or to turn OFF WiFi and Mobile data while changing the settings (this is a workaround for the progress bar/download issue).   ... View more

@wallibid wrote: I’m brand new to this Community, so new that I only by accident stumbled across the opportunity to ask a question. My very simple question, after reading about reading about all the problems some people have after upgrading firmware in the QC 35 II, specifically version 4.5.2, is so I HAVE to accept an upgrade? It sounds like it’s forced on me if I’m using the Bose Connect app. If true, I guess I’ll never use that app. Anyway, thanks in advance. Will   @Charlotte_G  you seem to be online. Could you please offer an official answer to this question? Are the firmware updates forced or need to be accepted?  ( @Community_Admin @Hector_B @Vicky_W @Tegan_M  ) ... View more

@wallibid wrote: I’m brand new to this Community, so new that I only by accident stumbled across the opportunity to ask a question. My very simple question, after reading about reading about all the problems some people have after upgrading firmware in the QC 35 II, specifically version 4.5.2, is so I HAVE to accept an upgrade? It sounds like it’s forced on me if I’m using the Bose Connect app. If true, I guess I’ll never use that app. Anyway, thanks in advance. Will Considering the fact that they already answered other questions in topics older than yours and just simply ignored this one, you won't get a relevant answer here. Sorry.   Bose Community Moderators ignoring pertinent questions ... View more

@Jaafar wrote: What I see over here is people do not know how to solve the issue.. - Do Reset - Clear all the Bluetooth connections - Check if the system is updated through PC   When I first downgraded to 3.8.1 I saw no difference then I went back to 4.5.2 and saw what you are compling about..  It was mass Did the above steps and everything is back to normal Do not expect that the NC will fully isolate you.. You will hear some noise , but reduced a lot..   Did all the above and nothing changed. There's no solution to a broken firmware update. ... View more

@Muzic_Adore wrote: Oh my God! I hope this is the problem that the majority of people here has problem with. BOSE PLEASE VERIFY AND INFORM PEOPLE TO CORRECTLY UPDATE THE FIRMWARE. Clearing old Bluetooth lists on your devices. Reset the headphone Install update via laptop or desktop computer. you guys please do this and put feedback on this threads so people will know if these stricks help🙏🏻🙏🏻🙏🏻 For me it didn't :( ... View more

If you're talking about QC 35 I, then most probably you have received the infamous 3.0.3 firmware update. Search this forum for more informations or click here -> https://community.bose.com/t5/Around-On-Ear-Headphones/What-s-changed-with-QC35-s-new-Firmware-3-0-3/m-p/212257#M40664 ... View more

@oscarrdz wrote: I did it, it worked! Sucking effect is back. Now I’ll upgrade it again and compare.  Would you be so kind and willing to share the entire procedure? I have also downgraded 5 times over the past few days, and updated again to the infamous 3.0.3 but to no avail; I couldn't hear any difference between 3.0.3 and 2.5.5 - no cabin pressure (sucking effect) on both instances, hearable hiss when no music is on, no difference between LOW and HIGH ANC (it is always worse than LOW ANC on the original 1.0.6fw) - no notable "click" when changin between the two also. Here's what i did: 1. Used the Reddit procedure for QC 35 I 2. No kind of reset before or after (no cleaning the bluetooth devices list from headphone nor before or after the procedure, no soft reboot with the 30 seconds and all that) 3. Used Chrome browser for the downgrade procedure on a Windows 7 64bit machine.   Am I missing something? ... View more

@Community_Admin wrote: Again, we would like to thank you all for your patience.   As communicated previously by our moderation team, we have confirmed that no changes were made to ANC as part of the latest firmware update and that no impact was detected during quality assurance testing. However, we asked a few users who reported an issue to send in their headsets so that our Software and Hardware teams could investigate. The quantity at which we have received is not what we would have hoped for and we will be asking a few more of you to send us your headsets so we can continue testing. If you have reported an issue and would like to participate in our investigation, please let us know in this thread and we will contact you via private message. Please note that for logistical reasons, only users based in the USA can volunteer to send in their headset. We would like to thank you in advance for your cooperation.  Once again, thank you for your assistance and your patience.  Your Community Team Since there are so many of us who are not able to send in the headphones because of the country of origin, and also many more who won't be selected, I am asking the ones who were selected to send in their pair of QC 35 and QC 35 II to share here their experience with Bose. I think that answering to the next few question could summarise pretty well every aspect of this process/situation. 1. How were you selected to send in your pair of headphones? (You asked, the asked?) 2. How long it took untill you got them back? 3. Have you notice any difference between the moment you reported the problem (sent your pair for investigations) and the moment you got them back? 4. Share any detail that Bose has shared with you regarding their oppinion on this problem.   I have created a topic regarding this, they marked it as spam; after sending complaint they published it, and then they merged it back here. This is Bose Community Moderators. Bose Community Moderators reporting topics as spam for no reason ... View more

@royial wrote: @Serj wrote: @royial wrote: Maybe it'll help you to identify the issue... The log of my QC35i : 7/30/2019 12:38:13.484, Error, Device::sendQuery failed to send report (2 - lc) 7/30/2019 12:38:13.484, Error, 'lc' QUERY NOT SUPPORTED - RETURNING EMPTY   I see many of this every second... Can it indicate something?  Hey there, @royial , I have created a new thread for this exact problem, and after a week or so they've shut it down with a Bose specific answer. You can check it here https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35-ANC-no-longer-works-for-mids-and-highs-after-updating-to/m-p/218624#M42241   Unfortunately, this is all you'll get from them.     Crazy the impression I had about Bose company before the issue and after the issue. How can it be that they can't take one of our qc35 and just see ANC not exist at all and understand what is the issue. Sadly won't buy Bose products again and I'm so sorry I was stupid enough to upgrade the firmware eventhough the original firmware worked well. They (BOSE) claim that they asked some users to send in their pairs, and those users did it, and after the AMAZING AND COMPREHENSIVE TESTS they concluded that there is no change in the ANC. I'm pretty curious who those users were (the ones that sent their pairs). ... View more

@maxg wrote: I think I was at 2.5.5 before I updated. The thing I immediately noticed was that with high noise cancelling, voices now seem to go right through the headphones like I'm barely wearing anything. It does seem like "cabin pressure" was reduced, but maybe that's why the noise cancelling is so bad now? Yes, the same happens to me too regarding the voices, and yes, maybe the fact that the cabin pressure is gone could be one of teh reasons for the sounds that get through. ... View more

@royial wrote: Maybe it'll help you to identify the issue... The log of my QC35i : 7/30/2019 12:38:13.484, Error, Device::sendQuery failed to send report (2 - lc) 7/30/2019 12:38:13.484, Error, 'lc' QUERY NOT SUPPORTED - RETURNING EMPTY   I see many of this every second... Can it indicate something?  Hey there, @royial , I have created a new thread for this exact problem, and after a week or so they've shut it down with a Bose specific answer. You can check it here https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35-ANC-no-longer-works-for-mids-and-highs-after-updating-to/m-p/218624#M42241   Unfortunately, this is all you'll get from them. ... View more

@maxg wrote: Just made an account to voice my displeasure with the firmware update. I am not a member of this community and rarely update my headphones, but the difference between my old 2.* version and this 3.0.3 version was night and day. The noise cancellation is horrible and I am very disappointed I can't downgrade. I have a 7 hour flight in 2 days, and I'm probably going to buy a pair of Sony noise cancelling headphones because it looks like from this, and other threads, you've crippled the noise cancelling on all your older model headphones.   Not sure why you'd blatantly do this but I'm saddened as Bose used to be a great brand and now I no longer want to be your customer.   Hi there, @maxg , I am in the same situation as you are regarding the ANC situation. Could you do an effort to remember what fw you had before the 3.0.3 update?  Just did the downgrade to 2.5.5, and here are my observations: Nothing has changed   (I don't think I had the 2.5.5fw before the 3.0.3fw update - I used Windows 7 64bit and Chrome for the downgrade) No cabin pressure (disappeared when I updated to 3.0.3) There is no difference between LOW and HIGH ANC - the brief click/pop heard when switching from one to another is not hearable, and also the surrounding sound that enters inside the cans is the same (lows (good ANC), mids (almost NO ANC), highs (NO ANC)) The hiss that appeared with the 3.0.3 fw is still present if there is no music playing but the headphones are turned on. I can clearly hear while I type on the keyboard, snapping my fingers, vaping my e-cigarette, various other sounds that weren't hearable before the 3.0.3fw update. ... View more

@marmos127 wrote: @Serj I seriously hope they will enable us to downgrade. Also, I just tried the QC35 with previous firmware and it makes hell of a difference. Literally we have the same song playing from 2 identical iphones. With mine on, I can still hear what's going on - with the other I cannot hear a thing. I can still hear my keyboard typing while I write this post.  I know what you're talking about. Unfortunately, we still have to wait until someone, or maybe even Bose, releases the firmwares for QC 35 1st gen, and then we'll be able to restore our amazing products' glory. Till then... we're f*****. ... View more

@Nanias wrote: @jbrugger wrote: Just use google and search for: reddit bose 3.1.8 First 'hit'.   Thanks man, I will give it a look, maybe I can find the QC35 gen 1 firmware there too. Unfortunately no QC 35 1st gen firmwares yet... I am waiting too. ... View more

@marmos127 wrote: A colleague of mine, just bought the new 700 and offered to sell me her QC35. I tried them for 30 minutes and I was impressed by the ANC. I couldn't hear any of my colleagues talking (I sit across sales, they're constantly on the phone) and for the first time in a while I feel I could focus on my work. After 30 minutes, I downloaded bose connect and it prompted me to download 3.0.3 - I wish I read this forum before doing it. While I am typing this post, I can hear everything that's going on in the office and the ANC is practically gone. I am a first-time Bose user and I don't think my perception could have changed after 30 minutes. This is a shame - I litterally just upgraded and noticed an insane difference.  Long story short, your QCs will never be the same again, and the Bose will tell you that you got used to the ANC, so it's only a matter of perception. I'm on the same boat with you, and I totally agree that 3.0.3 killed the ANC. ... View more

The ones who did the update say it does make a difference. I can't confirm since I have the QC 35 first gen, but as soon as someone dumps the files for my cans I will let you know. ... View more

@Charlotte_G wrote: Hello ruchir2,    Thank you for your post and welcome to the Bose Community.   I'm sorry to hear that you are suffering with some poor quality audio with your QC35 II's. I will certainly do my best to help with this.    Have you been able to test this with another device at all?    I would also recommend visiting btu.bose.com on your computer and manually updating your headphones to ensure there were not installation errors.    Let me know how you get on with this and I will be happy to assist further, if needed.    Warm regards, Charlotte G - Community Support   What kind of installation errors? ... View more

@Community_Admin wrote: Hi All,   First of all, thank you for your contribution to the Community.   I would like to take this opportunity to reiterate the message communicated by the moderation team earlier in this thread. We have heard your concerns and went back to reexamine everything to confirm that the Acoustic Noise Cancellation technology on our QC35 II headsets is working the way it should. We confirmed that no changes to the software for Active Noise Cancelling or ANC modes were made as part of this firmware update and no impact to ANC was detected during our validation testing. Our validation testing is a comprehensive process which is part of all firmware releases. We have revisited our test records and confirmed there are no changes to ANC. Our test methodology includes multiple headsets across multiple firmware builds in controlled conditions to ensure consistent and reproducible results. Based on this rigorous testing, we are confident that the noise cancellation in the QC35 II headsets is performing as well as it has been since their initial production. In addition, through our sampling program in which the Community took part, we have received some units from our customers. We have repeated our controlled test process on these units and have confirmed that each continue to meet our production standards and ANC performance has not changed between firmware builds. That being said, the team is still investigating and we will keep the Community updated as soon as we receive more information.   All the best, Your Community team.   Can I send you my pair? Also, I would be very interested on a live streaming test comparison. This is unbelievable; you (Bose company, not you personally) just call everybody on this thread, as well as other threads, lunatics. This is such a major disappointment, and also such a big statement from Bose - you consider your clients liars. This is so WRONG on every level. ... View more

@fauria wrote: Update on this:   I just talked to Bose's customer service, and their official position is that the latest firwmare is production grade and there are no issues regarding ANC with it.   The said literally that the degraded ANC following the firmware upgrade "may be a coincidence".   I would really like to see someone from Bose engaging in this thread.   Ahahahhahahaha, that's awesome. Plenty of coincidences these days. Major disappointment, Bose. Shame on you!  ... View more

@stefanicai wrote: There's no need to put Dev resources to support uploading the old firmware (I've been writing software for 20 years). The only reason could be that people contacted support for issues already fixed in the last release and thus they wanted to make sure everyone has the latest release. But even that doesn't make sense as people can still stick to old versions and never update. I can't figure out a reason why they took away the previous firmware from the website. Would you spare some of your time and explain to us, the mere mortals, why a firmware downgrade is considered to be dangerous? How is the firmware update different than the downgrade process and how hard would be for Bose to implement a clean and safe downgrade tool? ... View more

@Lawts  But are they continuously listening for you to say the magic words "Alexa" or "Hey Google"? Isn't this the reason you bought this headphones? It seems that Bose thinks this way. ... View more

@s4v8  Try this, the universal solution for everything that happens with your QCs (as suggested by the moderators) - maybe in your case it wil work: Turn the headset off and wait for 30 seconds. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on). Unplug USB cord from headset and wait 1 minute. Turn on the headset and test if the headset works properly. Good luck! ... View more

@zakarados wrote: Installed the update a week ago, at first my ears were telling me there was more bass or better sound quality, but then I left the quiet office and noticed I could hear things around me, which was a bit off. Then I googled what changed in this update, and bang... this forum appears. The bass/SQ seems to be due to me having to listen louder to overcome the noise leaking in now. I hope a fix comes soon, maybe XM4 coming next...  That's my case exactly: amplified mids and highs. Also, have you tried typing on your keyboard with the ANC set to HIGH after the update? It sounds like the clicks are right next to your eardrum, at least it does on my case, and the same goes for when I take out the home keys from my pocket, or when people are talking around me, even if they are 20meters away - I can hear them crystal clear. I would really love to go back to the base firmware 1.0.6. That was the firmware that made this product a King - now it's just another pair of cheap ANC headphones. ... View more

@joelirwin wrote: I am keeping this separate so it doesn't get lost in the post with over 70+ screens.  It has been suggested that the following process will impact (and possibly put back) the ANC for those QC35 users who have had their ANC impacted.  A few have said that the following is the process and works: 1. Upgrade with Connect 2. Upgrade with BTU 3. Upgrade again with BTU in advanced mode 4. Remove and reinitialize everything Does this work for all and if not, who does it work for?  Will it work for QC35i's and QC35ii's?  Let's all agree on whether this is a global solution, a partial solution, or doesn't solve it at all. If the above is not the process, let's pin down exactly what the correct procedure is. Could you be a bit more specific? So far, 1+2+3 + the Reset procedure offered as a solution by all the moderators has not resolved my problem. ... View more