UPDATE - I have noticed that when I connect to iPhone and Ipad, there are no connection drop issues, but if I connect to iPhone and laptop, well whichever device I am using, the headphone will keep on dropping and connecting to the second device.
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@Hector_B @Tegan_M @Zoe_C @Andy_B @Jeff_G @Vicky_W I am having the same issue i.e. when voice prompts are off, and I mute call on my phone, it won't unmute. A little bit of history.. I recently got Bose 700 ANC and was having the same issue with mute button, and touchpad was not working properly also they were getting disconnected from my phone when I was sitting just beside it.. so ya lot of problems, so connected to help desk, was going through troubleshooting steps and headphones wont turn on. Dane from support was kind enough to provide a return. So just got my headphones again and much-much better, but mute thing still an issue. When voice prompts on: Mute and Unmute work, but the mic icon on the phone will not display mute/unmute. When voice prompts off: Call will be muted when button pressed, but won't unmute. Not sure if you have any suggestions for me. Device I am using Iphone 6s Plus, on version iOS 12.4.1 Headphone on version 1.1.4-1144+be3bf4b Also, today headphones won't cycle through noise cancellation preset when I was clicking the button on the left cup. This was fixed when I opened the app on my phone. Please let me know if you have any suggestions for me on the mute function.
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