I see you are at version 1803 of Windows 10. You need to update Windows to version 1903 to fix your problems with the SSF. Updating my laptop to version 1903 of Windows, which is the most current one, solved my problem of the SSF pairing just fine, ready to connect "audio" and "voice", but once I start playing music the "voice" connection would drop. I have tried everyone's proposed fix going back in this entire thread to 2017. Although some fixes held for the moment, they did not work after the SSF was put back in its case, or the computer was rebooted. Only updating the Windows operating system fixed the issue permanently. Don't return your SSF, just update your computer. You need the updates that come with Windows 10 v1903 in order for the SSF to connect properly to your computer.
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