About Brent_B

Hi DJS2,    I'm sorry to hear that. There isn't a fuse that is easy to access with this system. If you've tried known working outlets and confirmed the connections to the receiver are correct (positive to positive and negative to negative), let's try some additional troubleshooting. Does this happen regardless of the source that is selected on your receiver? Curiously, what is the make and model of your receiver? Do you have any other speakers you could connect to your receiver to verify the receiver is working properly? Can you try to unplug your receiver from power for a minute and re-test? Please let us know.    Kind Regards,   Brent - Bose Support  ... View more

Hi Tony,    Thank you for the post. Currently, the SoundTouch app does not have TIDAL integrated and would need it streamed via Bluetooth or Airplay (depending on the series of your system) for audio. An integrated TIDAL would indeed be great. I will pass this feedback on to our development team here for future consideration.    Kind Regards,   Brent - Bose Support ... View more

Hi Steven1965,    Thank you for the post. We have a thread HERE with users referring to a dual Acoustimass 300 setup. If anyone else would like to share their experience, we'd love to hear it!    Kind Regards,   Brent - Bose Support ... View more

Hi Alittlestar14,    Thank you for the post. I'm sorry that you're experiencing this. What is the make and model of your router? I'm curious if there is a setting in the router that could be the culprit. Have you ever logged into your router? Is there a wireless isolation setting that we could try to disable? Please let us know.    Kind Regards,   Brent - Bose Support  ... View more

Hi Rodex,    Thank you for the question. Although we have passed on feedback for the Google Home compatibility to our Development Team, we don't have an update at this time. If any new information becomes available, we will let the community know.    Kind Regards,   Brent - Bose Support  ... View more

Hi Deereman12,    I'm sorry to hear that. Curiously, do you know if you have the original Solo 15 or the series II? The easiest way to tell is if your system can connect via Bluetooth. If it can, there will be a button at the top of the remote with the Bluetooth icon which will indicate you have a series II system. When you unplug the system, how long do you keep it unplugged for? Can you try a solid 5 minutes to see if it helps? What do you have connected to the Solo? Is it a cable box, DVD player, or TV? Are you  using optical or a different connection? Do you have another cable you could try? Could you also try a different source device as well? Please let us know.    Kind Regards,   Brent - Bose Support ... View more

Hi Babak,    I'm sorry to hear that. Curiously, can you elaborate a little further with what you are hearing? Does it sound distorted? Is it missing low or high end? Is this happening regardless of which source you are listening to or do you notice it more with a specific source? Have you tried unplugging the receiver from power for 30 seconds to see if it helps? Do all of the speaker wires look to be in good shape and still securely fastened at the back of the receiver? Please let us know.    Kind Regards,   Brent - Bose Support  ... View more

Hi DonnaC,    I'm sorry to hear that you're experiencing this. Curiously, when you unplugged the Wave Music System, did you leave it unplugged for at least a minute? If so, then I'd recommend reaching out to your regional service group so they can assist. If you go to the site HERE, select your region, scroll down and click on "Contact Us", you should see their phone number.    Kind Regards,   Brent - Bose Support  ... View more

Hi rlando1010,   Thank you for the question. Curiously, which SoundTouch system do you have in mind? Many of our systems are signal sensing and can work in multiple regions (US, EU, APAC). However, since this is not the case with all of our systems, we would need to look specifically at the model you are interested in. Please let us know!    Kind Regards,   Brent - Bose Support  ... View more

Hi radarzdc,    Thank you for the question. My best advice would be to reach out to your regional service group to see if they still have any of these. If you go to the site HERE, select your region, scroll down and click on "Contact Us", you should see their phone number.    Kind Regards,   Brent - Bose Support ... View more

Hi mohit,    Thank you for the post and your feedback. Having support for music streaming services in India would definitely be great. I will gladly pass this on to our Development Team here for consideration!    Kind Regards,   Brent - Bose Support ... View more

Hi Brad13,    Thank you for the reply. Since cleaning the connection hasn't worked, I'd recommend reaching out to your regional service group to see what a replacement pod would cost. If you go to the site HERE, select your region, scroll down and click on "Contact Us", you should see their phone number.      Kind Regards,   Brent - Bose Support ... View more

Hi alexcubilla,    Thank you for the question! Yes, the SoundTouch Wireless Link can work with the Lifestyle T20. I'd recommend connecting the output of the Wireless Link to one of the red and white audio inputs on the console. Please let us know if you have any additional questions.    Kind Regards,   Brent - Bose Support ... View more

Hi Egrob2,    I'm sorry to hear that you're experiencing this. If you've already tried to unplug the system from power for a solid 5 minutes, but the issue remains, the system may need service. Please reach out to your regional service group so they can assist. If you go HERE, select your region, scroll down and click on "Contact Us", you should see their phone number.    Kind Regards,   Brent - Bose Support ... View more

Hi Bdclay,    Thank you for the post. I'm sorry that you're experiencing this. Can you try a full system reset and see if that resolves it? Here are the steps: Turn the system off. Wait two minutes Unplug the media center power cord from the power outlet Unplug the audio input cable from the media center Unplug the Acoustimass module power cord from the power outlet Unplug the audio input cable from the Acoustimass module. Wait 30 seconds Reconnect the audio input cable to the Acoustimass module Reconnect the audio input cable to the media center Reconnect the Acoustimass module power cord Reconnect the media center power cord Wait for the words "Bose Lifestyle" to appear and disappear from the display before turning the system back on Retest the system Note: After the reset, wait several minutes before playing stored music (stored music may not be immediately available depending on how many CDs have been stored). All other sources are available immediately after the system is turned on.   Please let us know if this resolves it or not.    Kind Regards,   Brent - Bose Support ... View more

Hi kalen22,    Thank you for the post. Please give a call to your regional service group so they can assist. If you go HERE, select your region, scroll down and click on "Contact Us", you should see their phone number. Let us know if you have any other questions.    Kind Regards,   Brent - Bose Support  ... View more

Hi Glen,    Thank you for the post. It sounds like you're having an issue with your system. Can you elaborate a little further as to what specifically you are experiencing and what you've done for troubleshooting? Please let us know so we can assist further.    Kind Regards   Brent - Bose Support  ... View more

Hi Scott_FL,    I'm sorry that you're experiencing this. If you've already tried unplugging the system from power for a solid minute, then I'd recommend reaching out to your regional service group so they can assist. If you go HERE, select your region, then scroll down and click on "Contact Us", you should see their phone number.    Kind Regards,   Brent - Bose Support  ... View more

Hi dgatchell,    Thank you for the post. I'm sorry to hear that. Can you try to disable the auto off setting and see if it helps? Here are the steps to do so: On the remote control, press the More button Press Right to highlight the "Options" icon Press the Down to highlight the "Automatic Off" option Press Left or Right to enable or disable this feature Press Exit to leave the menu Do you know if your TV or your Xfinity box uses HDMI-CEC? If either of them do, can you try to disable this and see if it helps? This can resolve a variety of inter-operability issues between devices, power state changes, source changes, remote control operations or other functions.    Which version of software are you running on the console?  To obtain the software version, follow these steps: Turn the TV on Select the TV video input that connects to the system On the control console, press and hold Setup until the System Information Screen displays Line "2" will display the currently installed console software version. Line "5" will display the currently installed Acoustimass Module software version On the remote, press any button Line "10" will display the currently installed remote software version   Please let us know.   Kind Regards,   Brent - Bose Support  ... View more

Hi Mulnard,    Thank you for the post. I'm sorry to hear that you are experiencing this. Curiously, do you know which Cinemate you have? If you are unsure, THIS site may help you identify the system. If you've already tried unplugging the system from power for 30 seconds, I would recommend reaching out to your local service group so they can assist. If you go HERE, select your region, scroll down and click on "Contact Us", you should see their phone number.      Kind Regards,   Brent - Bose Support  ... View more

Hi weng1978,   I'm sorry to hear that. I'd recommend unplugging the system from power for a solid minute and re-testing to see if the issue still occurs. If it does, I'd recommend reaching out to set up service. If you go HERE, select your region, then scroll down to Support, you should see your local contact phone number. Also, to add on to Glenn's comment, take a look at our SoundTouch Wirlesss Link Adapter HERE.    Let us know if you have any other questions.    Kind Regards,   Brent - Bose Support.  ... View more

Hi Randyivie67,    I'm sorry to hear that. Can you check to see if your system is still in 5 speaker mode? To do this:  Turn the TV on Select the TV video input that connects to the system On the remote, press More Press Right to highlight the "Options" icon Press OK Press Up or Down to highlight "Speakers" Press Left or Right to select: "Stereo (2)", "Front (3)" or "Surround (5)" Press Exit to leave the menu Does this happen regardless of what source you are listening to? Can you try to raise the level of the rear speakers to see if it helps? Here are the steps to do so:   Turn the TV on Select the TV video input that connects to the system On the remote, press More Press Right to highlight the "Options" icon Press OK Press Up or Down to highlight "Rear Speaker" Press Left or Right to adjust the volume level of the rear speaker relative to other speakers from –10 to +6 Press Exit to leave the menu Please let us know if this doesn't resolve it.    Kind Regards, Brent - Bose Support  ... View more

Hi bdthometz,    I'm sorry to hear that. When you tried resetting, did you try removing the batteries all together or remove one battery then hold the center button while re-inserting the battery? Can you open the SoundTouch app, select your speaker and try to re-pair the controller? If you haven't done so already, can you also try to unplug the system that you are attempting to pair the controller to and see if it helps? Please let us know.    Kind Regards,   Brent - Bose Support ... View more

Hi techcs,    Thank you for the post. I'm sorry that you're experiencing this. To clarify, the issue seems to follow the system named "Kitchen" regardless of its location, correct? If you completely unplug Kitchen, do you ever experience dropouts with the ST300 and Bathroom? Taking it one step further, if you unplug Bathroom, and just use Kitchen and the ST300, do you still experience the dropouts? If you haven't done so already, can you unplug your router from power for 30 seconds and re-test? Curiously, what is the make and model of you router? If you try a SoundTouch source, like Internet Radio or TuneIn, do you still experience the dropouts? Please let us know.    Kind Regards,   Brent - Bose Support ... View more

Hi DavidKovanen,    Thank you for the post. Currently the only way to switch from a streaming source (like Pandora) to TV audio would be with the physical remote for the SoundTouch 300. Having the ability to make all source adjustments in the SoundTouch app would indeed be great. I'll pass this on to our development team for future consideration.    Kind Regards,   Brent - Bose Support  ... View more

Hi Mark,    I'm sorry to hear that. Curiously, which phone do you have? If you haven't done so already, can you try to close and re-load the app? Can you also try to uninstall and re-install the app and see if it helps? Please also try to reboot your phone. Let us know if these steps don't resolve it.    Kind Regards,   Brent - Bose Support  ... View more

Hi akarnik,    Thank you for the post and sharing your setup! Let us know if you have any additional questions.      Kind Regards,   Brent - Bose Support  ... View more

Hi karonlovesruben,    I'm sorry to hear that. Curiously, which SoundTouch system do you have? Also, which system(s) is the universal remote compatible with? Please let us know so we can assist further.      Kind Regards,   Brent - Bose Support  ... View more