About rickatk

@Sally wrote:   Wistful Whiz  many thanks for your comments.  Ideally I want to have one set up that includes the sound bar 500 in my living room, a speaker that is compaitable with the soundbar in my kitchen dining room, hence the reason for purchasing the Soundtouch 20 it is a full sound and will fill my open plan kitchen dinning room and I can Aux off the 20 to my turntable when needed.     My only issue is that I have spent a lot of money on two items that now cannot be used on the same network.      I understand your predicment. You actually have three standards on the go, phono  (anlogue) Sound Touch and the new Bose Smart Speaker Line. I dont beleive there is a workaround other than picking a product line and moving forward. Being as you have a SoundTouch 20 and a record player your best option really is the SoundTouch 300. That is a fine speaker and will serve you well in the living room. In some ways I beleive it has better sound features than the 500 sound bar model, in particular Phase Gude sound projection.   Connecting your phono to the SoundTouch 20 will allow you, through the "Wired Aux Play All" feature, to broadcast to all your speakers. It works quite well. This won't be possible with the 500 speaker bar.            ... View more

@Sally wrote: Hector many thanks for your speedy response.  What I am not getting from any of this is the best way to set up a speaker with my soundbar 500 and get good quality sound.     Everything is advertised as you connect and play over wifi and control using the Bose app, it isi easy.  Well it doesn't seem easy and it doesn't seem to be a speaker I can use in another room that I can use with the sound bar, so the purchase of the very expensive sound bar for music and tv is isolated to one room....   That is unless you can reccomend a set up.     This is another example of the problems associated with launching a new line that lacks backwards compatibility. There are other examples of people buying a new series speaker bar thinking it will work with SoundTouch. In those cases there are examples of people already invested in SoundTouch buying a new line speaker thinking they will work together. Oddly the new line was launched with only a few options such as a single 500 speaker. SoundTouch has three single speakers and gives some choice for other room application.   If you are wanting to add speakers to your living room setup I think you have a couple options:   Purchase a 500 speaker for your second room and enjoy.   Return your new speaker bar and go with a SoundTouch 300 and add speakers accordingly. That will at least give you access to three sizes of book shelf speakers.    Because you have no prior investment with SoundTouch gear the first option seems to be the best moving forward. The 500 speaker is a nice piece of kit and sounds pretty good. ... View more

Indeed, I always thought a big part of the problem was with Apple. Bose dropped support for Airplay 1 some time ago because Airplay didn’t support multiroom. Bose moved ahead and came out with a good multiroom implementation “Play All.” The Airplay 2 standard is just settling down on my Apple gear now, some months after the delayed release on iOS. Despite Apple’s promises for late fall release.   Apple’s sudden abandoning of AirPort, Aircharging and even the stereo speaker a couple years ago makes me very careful before I purchase anything made by Apple these days. I have held off upgrading to AppleTV series 4 not knowing where they are going where their TV “Hobby”. All indications are now Apple is just going to license the software and Apple TV will be next to go!   So for many many months Bose has been taking it on the chin for a standard that is completely controlled by another company, one that has a track record of dropping standards without notice.    Bose has been around for a long time and has a better track record for keeping its lines intact. Eating my own words from a few months ago about Bose consoles switching components rather than TVs.  Bearing witness to the number of complaints about ARC/CEC,  I think Bose would be wise to keep on the track forgetting about consoles and ARC simplifying connections say over optical. As they have done with the speaker bars. Or perhaps just video over HDMI and optical.   Certainly I am finding my new TV does a great job handling built in apps and my aging Apple TV and Cable tuner. All from a single remote. My Cinemate 130 handles LPCM 2.1, DD5.1 and DTS just fine and no purple screen.   Perhaps Bose should set up a smart remote division and come up with a really great remote to control all these devices we want to connect to Bose gear for sound. ... View more

vegterinschrijvingen@gmail.com wrote: Good explanations, thank you!   I see that my XB3 modem/wifi router has the possibilty to bridge. Then I can set up my Netgear EX7000 to be the wifi-point. But, then I have to change quite some things with all the gear that use wifi...   First I'm looking how to back up the settings of my XB3 modem for if I want to go back in case the Netgear does not performs well. Looked everywhere in the settings, also on the internet how to do that, but nowhere to be found...   And yes, I read pretty good ratings about the performance of the Airport Extreme.    When you Bridge your Shaw modem all the wifi functions are turned off. So be sure to jot down your settings.  You should be able to use the same credentials on your EX7000 such as ssid, password, security protocol etc as you had on the XB6. You might want to start with the automatic broadcast as a baseline. That way your devices will essentially see the same network when the Netgear router comes on line. Some devices are fussy and may require a reconnect or even a reboot to join the new Netgear network.    Experiment with Shaw Speedtest and wifi hotspots(cool app) to check the performance of the Netgear router.   Good luck. ... View more

@LoEndMaestro wrote: I logged in/out. I don't see WPFW as an option in my local radio stations. In fact, it looks like there are much less options than before. I'm open to suggestions though.   Hmmm   When I access one of my speakers I typed WPFW in the Tune in search bar. I was taken to a large number of WPFW shows as I would expect. Like you though I see I am not actually connected to the radio channel.   I then went to the Tunein web page where I found a link to the station. I was directed to the Tunein app and discovered the station is not available on the Tunein app.   I checked Simple Radio (Streema) and the station works. I beleive they (WPFW) use Streema as a non flash alternative for iOS users, from their web site.   I suggest you contact Tunein directly and request they restore the channel. They may be able to provide you with further insight as to why the station has been dropped. ... View more

@Mike Smith wrote: I have a Lifestyle® V10 home theater system. Speakers are great. What I'm wondering is if I can keep the existing speakers I have and update the media center? I just want a new "brain". For example the Lifestyle 600 system minus the speakers.   The Lifestyle products are designed as a complete system. Mixing and matching is not advised or even possible. Adding a “new brain” to 10 year old speakers is really putting good money after bad in so far as you are adding a new control centre to old speakers and doing a lot of questionable modifications in the process.    Looking at the V10 system specifically it was a pretty capable system, in 2010. Compared with a modern Lifestyle 600 a lot of the features have been dropped like FM radio. However 4K passthrough has been added and of course SoundTouch. The speakers connectors are different on the two models as well.    If you are looking to add SoundTouch to your system the SoundTouch adaptor is an affordable option. 4K is achieved by connecting your video source directly to your TV and running an optical cable to your V10.   If you are looking to freshen up your gear I would suggesting heading to your nearest Bose store and auditioning the new models.     ... View more

@LoEndMaestro wrote: So your solution to this was just to remove WPFW as an option? Unbelievable. I am listening to WPFW right now on my ST 30, seems to be working fine, no error codes.   May I suggest logging out of your SoundTouch account and log back in. That often clears up many problems. ... View more

Try connecting the sound bar using optical. Make sure the TV optical port is set to Dolby Digital. Turn off CEC. Plug in your video sources (except the Play Station) directly to HDMI. See if that works.   As far as the Play Station goes consider a different HDMI cable as part of troubleshooting afterwards. Min V 1.4. Ensure the audio setting on the PS is not set to optical when using HDMI. Audio delay issues should be adjusted between the TV and PlayStation not the SoundBar. ... View more

Internet connection Indeed SoundTouch gear likes to communicate with the Bose servers to function properly. As such checking on SoundTouch wifi integrity on a local basis won’t yield very good results. Bridging Often Internet Service Providers like Comcast provide a combination Modem/Wifi router. The hardware often isn't the greatest and can be the source of poor wifi performance. People elect to use a better grade wifi routers to handle the WiFi LAN side of things. Bridging bypasses the ISP modem/ wifi router and lets the after market wifi router deal with broadcast duties. Depending on your ISP and gear you may be able to bridge your modem / wifi router on your own or you will have to call your ISP. Your Netgear WiFi router might be a good candidate WiFi router. I just went through a round of LAN fiddling again. I put my ISP modem router through the paces adding a few Plume mesh extenders. Comcast is doing that now so is Shaw in Canada. The Plume implementation is pretty good,however, the Airport Extreme still outperformed the Arris XB6 combo with Plume extenders. ... View more

Try logging out of your SoundTouch account and then logging back in. Then on to adding your new speaker following add or reconnect speaker . Put your speaker in set up mode 2 and vol - then look for the speaker in your wifi panel. Carry on!     ... View more

@Kimi The Worm wrote: (I think you mean me, not Dvmeul32) The 10 that is causing issues is the original speaker so it has worked independently with no others in the loop - and the issues were still there. The connection to all other speakers is fine and the loop has been built up over time so the 20 has also been the master (before the 30 arrived) So in short - I have tried everything   Thanks   I recently introduced my ISP wifi router back into my otherwise stable network mix, putting my AirPort router aside. I found not only did my SoundTouch 10 start to drop signal so did my ST30 which was connected to the isp modem/ router via Ethernet.   Prior to that I had my isp router bridged and used my AirPort Extreme to do the wifi work. Everything worked just fine. I put everything back, bridged my isp modem with an AirPort Extreme, everything back to system normal!   Seems not all wifi routers perform the same and SoundTouch speakers suffer as a result. Many wifi speaker concerns can be traced back to poor wifi router implementations. ... View more

@LukaD wrote: Hello,   I cant find the exact amount of delay that the soundtouch speakers have trough their AUX input so I did some experimenting with eye to ear accuracy. My tests show 0.125 sec. of delay on direct AUX input on a ST30 (pre bluetooth version) and 3.200 sec. of delay when the AUX input is being sent to a second ST 10 (new) speaker.   Did anyone else try to figure this out? Found some posts from Bose, sugesting we have a play around with the image delay. Does Bose have any exact figures of these delays?   Luka:   Are you referring to audio/video delay? If yes, SoundTouch is not designed as a TV speaker. I beleive image/audio delay has more to do with HDMI control. ... View more

vegterinschrijvingen@gmail.com wrote: Hi Vicky_W,   I'm making a little tour through the Bose moderators...   Thanks for your explanation. Because of the explanations I get I'm beginning to understand little by little how the ST-speakers exactly work.   To answer your points: - I'm only working with music. No video. When connected one ST10 and one ST30 to my Windows 10 Pro-computer via aux-cables I noticed they were not in sync. - yes, I'm using the SoundTouch app (is there another method to control volume and the grouped function?).   Right now I'm busy with another solution to get rid of the drops in the music. Building up experience with that.   Bets regards, Bert   Hi Bert:   I have a fair bit of troubleshooting experience with my SoundTouch gear and a Candian version of XFinity X1. Lately I experimented with the Plume pods, not so good.   A few points...   Set up your network using the XFinity cable modem / router as your one and only base station.  If you have an after market wifi router bridge your Xfinity router. The wifi part of the Xfinity router is not great. I use an Airpoirt Extreme which is way better than any ISP provided router. Don’t place any SoundTouch speaker near the router. Or anything electrical for that matter. Too much interference will destabilize your network.   SoundTouch multispeaker(Play All) works fine.  There is a known delay issue with wired Aux input.       ... View more

@amd2020 wrote: Hi   My home internet provider gave this router ZTE F660(http://www.ztegpon.com/index.php?page=660). but that router wifi is disable because I use netgear orbi (https://www.netgear.com/orbi/rbk50.aspx) . my bose soundtouch workes with orbi wifi mesh. but after this connection issue happens I disabled the orbi wifi and connect to my zte main router wifi. but I the issue is there. cannot create the name or cannot play any music.. so for that I checked my phone as a wifi hotspot. and I have a huawei wifi hotspot. I used my mobile sim. then with my phone and wifi hotspot device bose soundtouch work now.  This thing happend few years ago. same issue. but after the update my bose soundtouch works with the home wifi. again from last update this one stopped working and now working with my  mobile phone and wifi hotspot device only. and i did the manual update. but still the issue is there.     Have you tried logging out of the SoundTouch account then logging back in. I find after updates and other tweaking things go smoothly logging out then back in. Seems to register all the changes with all the speakers. This is often overlooked when troubleshooting and is often the culprit. ... View more

@Brahimdxb wrote: Hi Did it already and still not working Very disappointed by bose Regards    As I understand CEC sets up the devices for HDMI handshaking. To energize the HDMI cable to carry the audio channel. That’s it! Unfortunately the CEC standard isn’t as standardized as one would hope. Over the past ten years  I have had similar poor experiences with ARC and in particular CEC on other brands as well.    Some people have had had good luck with ARC.   I have passed on the whole ARC/CEC feature and relied on plugging in the HDMI cable directly to the TV and using optical out for audio. A good performing smart remote helps with slimming down the table clutter. ... View more

>SoundTouch is not a smart home product, as I understand it.   Check out the Bose sales site. The Smart Home section of speakers is divided into two lines: Bose Smart Speakers and SoundTouch Family.   Mutlitroom has been available on macOS using iTunes for some time now. Only recently (Dec 2018) has the Airplay 2 feature been available on iOS.    According to Bose, all Smart Home speakers, including SoundTouch with BlueTooth capability will support Airplay 2.   I have used Airplay from my iMac and my iPad to an AirPort Express equipped ST speaker and then fired up Play All - works fine.    Bose dropped Airplay because at the time Airplay 1 did not support multiroom connectivity. Airplay 2 allows activating of multiple devices at once.  After a series of subjective, non professional testing I have found that Bose implements multiroom quite well, better than Airplay. I have found slight delays with Airplay on macOS and instability on iOS. Mind you that was back in December. I wrote a detailed post on my findings.     ... View more

@FCPTX wrote: I've had the exact same issues for years (4 ST speakers). Every fix has only been temporary. Maintenance, resets, removing/adding speakers on a weekly basis. It all started with the introduction of the "new" app 3 or 4 years ago.      One procedure often over looked after resetting speakers is to log out of the SoundTouch account and then log back in. I have dealt with the occasional dropped speaker, reset and reinstall only for problems to persist. Then I log out of the SoundTouch account and log back in, all the speakers are happy again. ... View more

Bose has stated many times they plan on supporting SoundTouch products and implement Airplay 2.   SoundTouch speakers are still included on their web site as well. The SoundTouch line sits along side the new line under “Smart Home”. I agree the new app should have been backwards compatible to include SoundTouch speakers. However Bose determined that was not to be. That doesn’t mean SoundTouch products instantly cease to exist.   I think we have been conditioned to drop everything and sell our older gear out of fear of obsolescence. My observation with Bose is while they may add new lines they do keep legacy products around for a very long time.   I recently bought a SoundTouch 10 to add to my collection...no conerns! ... View more

@Charlotte_G wrote: Hello rickatk,   Thank you for your post. We are sorry to hear that you are having these problems and thank you for bringing that to our attention. We haven't had any other feedback highlighting these problems but we have reported this to our team and they will be looking into fixing these issues.   Warm Regards, Charlotte G   My problems seems to be with iOS 12 and iPad and the Bose forum website. I find it difficult to ramble on trying to type into a moving target. Please run some tests using and iPad running iOS 12. I am sure the problem will be recreatable.   Thanks ... View more

@reverber8 wrote: So why should I purchase a SoundTouch 300 Soundbar & Sub over a Sonos Playbar & Sub? I already have two ST20s, a ST10 and a SoundTouch Wireless Link but have a love/hate relationship with them. When my SoundTouch gear works it’s great but frequently it doesn’t and I’ve spent frustrating hours and hours trying to get them all to play together. Updates, resets, unplugs, etc. and not the thing one should have to do when entertaining or when wanting to enjoy listening to some music. I’m reluctant to pick up another Bose SoundTouch product and add more frustration to my life based on what I’ve seen on this forum regarding the SoundTouch 300. Do I dare move forward with any confidence in Bose or do I sell off my Soundtouch gear and make the jump to Sonos? Any thoughts from the community here?     I have made many posts about how happy I have been with my Bose gear. Comprising of a Cinemate 130 with SoundTouch adaptor, 2 ST 30’s and my latest purchase a ST 10. As well two Solo’s , ie earphones and blue tooth speakers.   Over the years I have had very few problems. There was one issue where SoundTouch was causing my Mac cpu to run fast. That was fixed very quickly with an update from Bose. Another issue, the first version of SoundTouch with Airplay didn’t work very well. I tried a few other products and concluded that Airplay 1 seemed to only work well with Apple products.   I purchased the bulk of my gear a few years ago letting go my older Yamaha / Boston Acoustics gear. I wanted to drop all the speakers and wires and reside in the digital music realm. I read a lot of negative comments about Bose products but couldn’t get past how good they sounded, to me at least. Suffice to say I auditioned many products finding that Bose had the best sound, fit and finish.   Most problems have usually been related to my own network. After moving I set up my wifi router next to one of the speakers which was more central in my new house. I kept experiencing dropped signals and alike. With the help of the moderators I figured out the problem, the AirPort Extreme router was pounding down on the speaker wifi. An Ethernet connection fixed the problem.    I looked and listen very carefully to Sonos products and concluded, as many have, that the sound was not up to par. As well the gear especially the Sound Bar wasn’t the best looking. Sonos has their problems too, check their web site.    I hate to see see when people talk about selling all their Bose gear because they can’t get Apple Music, or they beleive their Bose gear is not reliable. As far a Apple Misic, my work around was to simply add Airport Express into the mix. Sounds and works great!  Yes Airplay and Apple Music added to the Bose eco system would be nice but I can see ejecting a whole line of gear at great expense, just to get Apple Music.   I can’t speak to Sono’s support but I can say Bose has been first rate. Whenever I have made an inquiry either on this forum or directly I have always been happy with the response. I have been reading about people’s difficulties with the new radio tuner. Bose seems to have been trying very hard to address users concerns. In my case my transition to  Tunein was just fine.   Am I biased, absolutely. My experience with Bose products over the past 10 years has been very good overall. No product is trouble free, but I feel Bose does a good job supporting their products. As such I have no problem recommending to people who are already invested in SoundTouch gear to carry on, buy more if you like the sound and functionality. Don’t throw your money away chasing after another product which may or may not work and sound a good as you hoped. ... View more

Have you tried connecting your SoundTouch via optical? Then select Dolby Digital on your TV advanced settings. Your TV should be new enough to support Dolby Digital over optical. Older Samsung TVs didn’t support Dolby Digital over Optical, just PCM.    Regardless and to answer your question, Dolby Digital and DTS are the desired codecs. As I understand PCM and DTS Neo are 2 channel codecs. I have experienced PCM on my older Samsung TV and Bose Cinemate Sound Bar. The Sound Bar sounds way better decoding a DD 5.1 signal as I found with my new Samsung TV. DTS Neo is a codec that takes 2 channel sound and artificially upscales to 5.1. Hence the incompatibility with the Bose ST 300 sound bar. From what I have read DTS Neo 2:5 is the default setting for some Samsung TVs.   This might be an ARC issue as well, so check your HDMI (ARC) connection.   You are wise to try to get this resolved and to try and get the Dolby Digital setting working. The optical workaround may be a good place to start. Oh yes connect your Apple TV to one of TV HDMI ports for testing.   ... View more

@Sfd036 wrote: Is there a way to get a turntable (Musitrend 3 speed record player with USB) to sound okay on a Bose Solo 15 series II?   Long story short,  in a short period of time, I came into possession of both the Solo and a turntable from a friend.  I don't think he was using them together but I think i should be able to.  The solo is obviously a powered speaker,  and the Musitrend has USB capabilities which makes me think its already outputting at line level.  I gave it a shot and there is no bass coming through.  I tried the speaker on a tv in my house and it sounds perfect.  Is there some incompatibility i am missing?     If you need to add a preamp, add this to the USB / RCA cable I suggested.      https://www.amazon.com/Turntable-Lab-29-TTL-Preamp-Audioquest/dp/B01INQ8Q4Y     You will also like have to try to try a rubber isolating mat if you are planning on placing the turntable on the Solo 15. ... View more

@Sfd036 wrote: When referring to USB capabilities, I'm talking about the turntable. The fact that the turntable has a USB port typically indicates the existence of an internal preamp on the device. I've tried connecting the turntable using RCA cables and using optical via an adapter. It still isn't sounding good. Do you think there is something I'm missing with the Bose Solo or should I look further at the turntable itself to insure it is indeed outputting at Line level?     Try something like this.   https://www.amazon.ca/Duttek-Female-Video-Camcorder-Adapter/dp/B07F1VJX1S/ref=pd_lpo_vtph_147_bs_img_1?_encoding=UTF8&psc=1&refRID=GVX1YEBY7MWX4SSVXQ7R ... View more