About Emmet_H

Emmet_H · ‎01-29-2019

Hello Damer616, The Wave Radio CD that you have has a somewhat different connection than the 3.5mm that you likely have in the Lexus. The AUX input on the Wave CD is an RCA (red & white) connection that carries left and right audio on 2 connections. The 3.5mm connection carries both on one connection. You can use the existing cable with a 3.5 to RCA adapter (sometimes called a 1/8" to RCA adapter) or you can get another AUX cord that has the 3.5mm on one side and the RCA on the other. This is commonly called a Y or YAD cable. We hope this helps, thanks for posting and have a great day. Best Regards, Emmet -Community Support

Emmet_H · ‎01-29-2019

Hello PacoVela, Sorry to hear you did not get an email reply, we would suggest contacting our service center by phone if this is the case. Best Regards, Emmet -Bose Community Support

Emmet_H · ‎01-29-2019

Hello vijipurshan , Thanks for joining the community. The Lifestyle 520 system is designed as a complete, stand-alone, home theater system. It is not a component system like a typical AV receiver would be a part of. In those types of systems the AV receiver powers the speakers, in a Lifestyle the bass module houses the amplification. You would not connect the powered output of an AV receiver to the powered bass module of the Lifestyle. If you needed more AV inputs, you could use just the AV inputs of the AV receiver and then connect that to the media center. You would be using your receiver as a switching box, however, you could buy such a device without amplification for much less. We hope this help, thanks for posting and have a great day. Best Regards, Emmet -Community Support

Emmet_H · ‎11-12-2018

Hello johntodd, Thanks for posting, welcome to the community. Does this happen on a particular source or show? I usually keep the bass set to high but the other day I was watching Man in the High Castle on Amazon Prime video and the low tones they use for mood was making the windows shake in the house so I had to turn it down. These low mood tones are becoming more popular. If it is happening on all audio sources, and you have tried turning the bass level down, you may also want to try resetting the bass module and checking to see if a router is causing interference. Let us know if this helps and thanks again for messaging. Best Regards, Emmet Bose Community

Emmet_H · ‎11-02-2018

Hello vertigo guy, Welcome to the community. We're glad to hear the Hearphones are helping. You do want to gently place the ear tips in your ear, you should not push them in but tuck them under the ridge of your ear. Here is a video that may help: https://players.brightcove.net/1239686373001/ryc68G2Wf_default/index.html?videoId=5760420399001 We hope this helps you, thanks for posting and have a great day. Best Regards, Emmet - Bose Community

Emmet_H · ‎11-02-2018

Hello Mark, Thanks for posting. This is a strange one. When you turn on the TV and Solo 5 is the green light coming on solid? If so you may want to try replacing the batteries in the remote, resetting the Solo 5 (unplug for one minute) and/or resetting the cable box. If you're getting a different LED status let us know as that may indicate something different. Thanks again for posting and have a great day. Best Regards, Emmet -Bose Community

Emmet_H · ‎11-02-2018

Hello Jpcwft, Thanks for posting and welcome to the community. The SoundLink II's volume should be independent of the phone's volume, meaning you can set the volume of your phone and then change it on the speaker without it changing the volume of the phone itself. With late speakers that have HFP the volume is linked between the two. We hope this helps, thanks for asking and have a great day. Best regards, Emmet -Bose Community

Emmet_H · ‎10-26-2018

Hello AlexS , Have you run the AdaptIQ on your system? For most users, this will adjust the audio for the room you are in. There are then adjustments that can be made for your specific preferences. These adjustments will apply to all inputs, there is not a way to change them, or preset them, for individual inputs. We hope this helps, thanks for asking and have a great day. Best Regards, -Emmet Bose Community

Emmet_H · ‎10-04-2018

Hello ngmunyee8981@gmail.com, We are glad to hear you purchased the Wave SoundTouch. The systems sold in North America use 120v 60hrz power. They are not multi-voltage. Similarly, systems sold in other areas are made for the local power supplies and also radio station tuning. For example, Wave Systems sold in the EU will be 220v 50hrz. Thanks for asking and have a great day. Best Regards, Emmet -Community Support

Emmet_H · ‎09-28-2018

Glad we were able to help LookingforHelp! Let us know if you have any other questions. Best Regards, -Emmet Bose Support

Emmet_H · ‎09-28-2018

Hello Jatuporn Pungsuar, Sorry to hear the SoundSport are not working out for you. In order to return you want to contact the point of sale directly. Thanks for posting and have a great day. Best Regards, -Emmet Bose Support

Emmet_H · ‎09-28-2018

Hello bsaiavinash93@gmail.com, Sorry to hear you're having an issue. You want to make sure you have the latest firmware for your headphones by connecting them to a computer and going to btu.bose.com. If you're still having an issue please contact our support HERE for further assistance. Thanks for posting an have a great day. Best Regards, -Emmet Bose Support

Emmet_H · ‎09-28-2018

Hello Jacho, Sorry to hear you're having this issue. To clear the device list of the headphones you would hold the power button to the right for 10-15 seconds. You should hear the voice prompt telling you that it is clear and this will also put the headphones in pairing mode. If you're having trouble with the connect app you may want to delete it and reinstall. You should also be able to pair from your iPad or iPhones Bluetooth list. Once the headphones are in pairing mode choose it from the available devices. We hope this helps, thanks for posting and have a great day. Best Regards, -Emmet Bose Support

Emmet_H · ‎09-28-2018

Hello sherryhubner@yahoo.com, Sorry to hear you're having an issue. Have you tried resetting the SoundLink Color by holding the power button for 10-15 seconds? If that doesn't resolve the issue please contact our service directly HERE. T hanks for posting and have a great day. Best Regards, -Emmet Bose Support

Emmet_H · ‎09-28-2018

Hello Miller Time, While you always want to use the equalizer with the 901's, connecting them directly to a receiver should not cause this type of issue. We would assume these were already damaged when you purchased them. We hope this helps, thanks for posting and have a great day. Best Regards, -Emmet Bose Support

Emmet_H · ‎09-28-2018

Hello DrHiren, None of the QC headphones, including the QC30, are water or sweat resistant. Our SoundSport headphones are rated IPX4 for sweat and water resistance. We hope this helps, thanks for asking and have a great day. Best Regards, -Emmet Bose Support

Emmet_H · ‎09-11-2018

Hello Lovey.xo, Sorry to hear you're having an issue, but welcome to the community. There are a few things you can try that may resolve this. Reset the Cinemate 15 my unplugging it from power for 60 seconds and disconnecting the optical cable, then reconnect and retest. If you have another device (such as the cable box) that has an optical output you can use that to test and see if the issue is just happening on the tv. If the same issue is not happening on another source try resetting the TV. This is typically the same process, but refer to your owner's guide. Let us know if this resolves the issue or you need further assistance. Thanks for posting and have a great day. Best Regards, Emmet -Community Support

Emmet_H · ‎09-11-2018

Hi sett_61, This one doesn't have a dedicated digital output but the headphone jack doubles as an optical output. The "Side Hybrid with Headphone Out, Audio Out and Subwoofer Out" can use a Toslink to Mini Toslink Cable to connect to the optical input of the Cinemate. Best Regards, Emmet -Community Support

Emmet_H · ‎09-11-2018

Hello sett_61, To our knowledge, all new Sony Bravia's should have an optical output. It may just be labeled digital output? If you want us to look into a specific model let us know. We hope this helps, thanks for asking and have a great day. Best Regards, Emmet -Community Support

Emmet_H · ‎09-11-2018

Hello sk8ersublime, The Cinemate speakers are a proprietary design and connection. The design of the speakers work with the internal processors to give you the surround effect. Other speakers would not work the same and are not compatible . We hope this helps, thanks for asking and have a great day. Best Regards, Emmet -Community Support

Emmet_H · ‎09-11-2018

Hello manishsankari , Sorry to hear you're having an issue. The first thing to do it try changing the batteries in the remote. Next, you want to enter diagnostic mode to see if the system is getting a signal: With the system on, press and hold the Mute button on the remote for 15 seconds. Release the Mute button and determine the LED blink pattern . The LED blinked four times = no audio signal detected. If this is the case you want to reset your audio cable on both sides or replace it if needed. The LED blinked twice = audio signal detected. If you are getting this then you'll want to reset the system by unplugging it for a minute, then reconnecting and retesting. Let us know if this resolves the issue. Thanks for posting and have a great day. Best Regards, Emmet - Community Support

Emmet_H · ‎05-25-2018

Hi Simon, Can you try accessing your SoundTouch 10 through a different phone with Spotify connect? If it still isn't being found then please contact us HERE for further assistance. Thanks for posting and have a great day. Best Regards, - Emmet Bose Community

Emmet_H · ‎05-25-2018

Hi lovemymusic, We looked into this and the service we use does transfer this information for some but not all internet radio. We sent these as requests to see if they can update. Thanks for posting and have a great day. Best Regards, - Emmet Bose Community

Emmet_H · ‎05-25-2018

Hello soundtouch10, Welcome to the community. We're sorry to hear you're having this issue, we should be able to assist you. There are a few questions we'd like to ask for clarification in order to do so. What is the distance from the router you're using? If it is too close or too far this might cause an issue. Have you tried resetting the router? Did you try the alternative set-up method described HERE? Thanks for posting, we look forward to your response and have a great day. Best Regards, - Emmet Bose Community

Emmet_H · ‎05-25-2018

Hi lovemymusic, Is the app not showing the title at all or only a partial song title? If so, how much is showing? Are you seeing the full song title from other music sources? Do you have the screen zoomed in or out by any chance? Best Regards, - Emmet Bose Community

Emmet_H · ‎05-25-2018

Thanks for this information jaspreetdua. If this is the case we would suggest contacting our service HERE for further assistance. Thanks again for posting and have a great day. Best Regards, - Emmet Bose Community

Emmet_H · ‎05-25-2018

Glad to hear it Christer, thanks for letting us know! Best Regards, - Emmet Bose Community

Emmet_H · ‎05-25-2018

Hello Scott L., This suggestion comes up periodically and we'll pass your feedback onto our product team, though we don't have any details to share on if/when this may be available. Thanks for posting and have a great day. Best Regards, - Emmet Bose Community

Emmet_H · ‎05-24-2018

Thanks for testing this out and updating the Community, Central. We hope others find this helpful. Have a great day. Best Regards, - Emmet Bose Community

Emmet_H · ‎05-24-2018

Hi Doug, Is the delay becoming more pronounced the longer you are listening to the system or does it start after a certain amount of time? Have you noticed this from any other source? Have you tried changing the CEC setting on your system to alternative or off? To turn HDMI CEC on or off, follow these steps: Locate the HDMI-CEC setting in the SoundTouch app. In the SoundTouch app, select Menu > Settings > Speaker Settings > [select the system] > Advanced Setup > HDMI-CEC. To change the current setting, select the empty circle next to the preferred option Default On Enables CEC Alternate On: Prevents unintended source switching and may fix CEC inconsistencies Off: Disables CEC Press the X in the upper right to close the window Let us know if this works for you, and have a great day. Best Regards, - Emmet Bose Community

About Emmet_H

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