About Mohsin_S

Hi JGartner,   Thank you for writing into the community. Just wanted to verify that you pressed "TV Input" as referenced in the manual?   Let us know when you get the chance.                                 Thanks!   Mohsin - Community Support       ... View more

Hi JCK,    Thanks for the update and sorry you're still having issues. Sounds like the troubleshooting hasn't helped and we recommend that you contact our support team who can assist with a further solution.    Contact information: https://bose.life/2v8YQJ0   Thank you again,     Mohsin  ... View more

Hey @Alex44, just wanted to let you know I've responded to your post here. Please feel free to continue the discussion there.   Thanks again.   Mohsin ... View more

Hello Alex44,   Thanks for reaching out to the community. We're sorry for the experience you're having. Can you please clarify where/when you notice a minimum volume? We want to better understand what you're experiencing. The volume slider in the app begins from no audio to hearing audio which you can gradually increase/decrease.    Please also share which sounds you're trying, and the approximation of the volume level with us. Any feedback we get from our users we'll use to drive improvements.    Let us know when you get the chance.    Thanks again!   Mohsin - Community Support   ... View more

Hello Routier10,   Thanks for reaching out to the community. We appreciate the additional details. We definitely want to try and help.    Another step we can try is to log out of the current SoundTouch account and create another one.    Would you able to try this and see if that helps?    Please let us know.     Thanks again,     Mohsin - Community Support   ... View more

Hello Marc,   Thanks for writing into the community. To confirm, is this the system you have? - https://bose.life/2RVyB1k   The best way is to purchase directly by calling your local Bose Support: https://bose.life/2v8YQJ0 - Select your region and scroll down to where it says "contact us."    You may be able to locate them in the second-hand market as well.    Thanks again,     Mohsin - Community Support   ... View more

Hi wourmman,   We appreciate you for reaching out to the community. Technical material like a service manual is not something you'd be able to find here or that is published.   Thanks again,      Mohsin - Community Support ... View more

Hello Santa01,   Thanks for writing in. Here's a link to information we have on this: https://bose.life/2GARIM1   Hope that helps. Thanks again,     Mohsin - Community Support ... View more

Hi Aahili,   Thanks for reaching out to the community!    We can try and help you with this. Any possibility of identifying the LifeStyle system? Please try to check behind the central media console.    Can you verify that this pairing process is followed: http://bit.ly/2GEMXkv   Are you getting any errors message on your phone when trying to stream audio?      Let us know when you get the chance.      Thanks again!     Mohsin - Community Support ... View more

Hi Antonio!   Thanks for reaching out to us and we appreciate the update. Sorry, you're having issues with your SL2. Just to clarify, neither of the LEDs light up when plugged in? This would indicate no power.    Can you try to reseat the power cord and try different outlets?      Let us know when you get the chance.    Thanks again,     Mohsin - Community Support ... View more

Hey Noah,   Thanks for the update and we're sorry you're still having issues. For the best assistance going forward, we recommend that you contact our service team in your region who can discuss any available service options to get you back up and running again - Contact info through here: https://bose.life/2v8YQJ0   Thanks again and please update us when you get the chance.      Mohsin    ... View more

Hi @Mpn,   Sorry, you're having trouble. May we ask for an update with your issue? What error message are you seeing, if any when trying to reconnect the Bose Music app? If you do get it to connect, can you also check the signal strength? My Bose icon>settings>technical info.    Thank you,     Mohsin - Community Support ... View more

Hi Jonh99,    Thank you for writing into the community. We're sorry you having issues connecting your headphones with your phone. We appreciate the troubleshooting steps you've done. Can you please try the headphones with another mobile device to see if the issue is persistent?    Let us know when you get a chance.    Thanks again,     Mohsin        ... View more

Hello there,   Thanks for taking the time to write into the community. We're sorry you're encountering poor audio performance. Just to further troubleshoot, can you please try the headphones with another mobile device? This will narrow down the source of the problem further. This is definitely not the experience we want you to have with any of our products. If the issue is persistent with other devices, it seems that your headphones need service and we recommend that you contact your local Bose Support who can get you back up and running again.  - https://bose.life/2v8YQJ0   Please let us know how everything works out for you.    Thank you again,     Mohsin - Community Support     ... View more

Hello Nico.Imn,   Thanks for posting to the community and we're sorry for the issues you're having. Since you've determined that the problem is with the VLC app, please try testing different Bluetooth headphones and other mobile devices to verify the source of the issue further. Check with VLC to see if there are any relevant updates to their firmware. It's also possible the app can change where the audio is routed to (phones speaker or Bluetooth, etc.)   I've also come up with information from VLC's forums that might help you get some ideas.    Please let us your findings when you get the chance.      Thanks again,     Mohsin - Community Support ... View more

Hi Erakin99,   We appreciate you for writing into the community and thank you for the feedback. We're sorry about your experience with the headphones. As a research-driven company, we strive to design comfortable and long-lasting products and we're always looking for opportunities to improve them. Again, we apologize for any inconvenience. We'll continue working and certainly pass this information along to our product team.    If you need our assistance, please feel free to let us know how we can help.    Thank you again,     Mohsin - Community Support ... View more

Hello Brynn,   Thank you for writing out to us, and sorry you're having trouble with your headphones! Sounds like you may still be under warranty and for better assistance, we recommend that you speak with your local Bose Support to discuss your available service options. Here's a link to get contact information: https://bose.life/2v8YQJ0   Thanks again and let us know how everything works out for you.      Mohsin - Community Support ... View more

Hey @Penthouse 6,   We appreciate you for writing in. As @Tony_G mentioned earlier, the headphones are not updatable, and we do not possibly see this happening in the future either but we'll pass your input along to the product team.   Please try your headphones with another mobile device to check if the issue is persistent. Be sure to verify the volume level is up on your devices, apps, and headphones. If you still feel any concerns that your headphones are not functioning as expected, we recommend that you contact your local Bose support who can provide a further solution - https://bose.life/2v8YQJ0   Thanks again,     Mohsin  ... View more

Hey @andolf @Uthuze,   You may want to check the app notifications settings for vibration settings. This article from Google support can help you get there: http://bit.ly/2I1RdwS    Does that help with what you're looking to achieve?    Let us know,    Thank you,    Mohsin          ... View more

Hi Peter,   Thanks for reaching out to us. The headphones should work just fine outdoors. We just only recommend that you try to avoid highly wet conditions and exposure to extreme temperatures.    Thank you again,      Mohsin - Bose Support ... View more

Hey Jonathan,   Thank you for writing in, and sorry you're having trouble with your speaker. We can try and help you here.    Can you please verify that you're following the updating process from here: https://bose.life/2ToJUjX   Can you also try updating from a different computer, just for troubleshooting purposes?    If the reset procedure did not seem to help, we may recommend that you have it looked at by one of our service teams in your region. They should be able to help with a further solution. If you need contact information, you can get it from here: https://bose.life/2v8YQJ0     Thanks again,      Mohsin - Community Support ... View more

Hello Serge.Y,   Thanks for reaching out to us here. We're sorry you're having issues with one of the earbuds. We appreciate the troubleshooting steps you've done, and we understand it can be frustrating when a product stops working correctly. We're here to help you with that. Just to be sure, which version of the SoundSport headphones do you have?    Have you verified the headphones seem to be charging correctly and for how long?    Let us know your findings when you get the chance.      Thanks again!     Mohsin - Community Support ... View more

Hey McSparta,   We appreciate you for writing into the community and sorry to see you ran into some difficulty with your headphones. For this, we recommend that you contact one of our service teams to provide you with a further solution and get you back up and running again. They would be best equipped to do so. Here's a link to get contact information: https://bose.life/2v8YQJ0     Let us know how everything works out for you.      Thank you again,     Mohsin - Community Support ... View more

Hello Mikey,   Thanks for posting into the community. Our recommendation would be to get in touch with your local Bose support team who can help you this. That piece you have shown may come with a cushion kit but they should be able to provide more information for this on availability.    Contact information can be found here: https://bose.life/2v8YQJ0 - Select your region and scroll down to where you see "contact us."   Thanks again,     Mohsin - Community Support ... View more

Hey whywilly,   Thanks for the post and the additional details you've provided. The "LE" is BLE which is a requirement of the headphones. This is normal that this is connected as well.    Our suggestion would be to test different music applications to see if the music stops there too.    Please also try refreshing the Bluetooth connection by removing the headphones from your mobile device and clearing the paired device list from the headphones (slide the power switch to the right for 10 seconds).    If possible, try pairing the headphones with a different mobile device.      Let us know your findings when you get the chance.      Thanks again,     Mohsin - Community Support     ... View more

@danat Hello, there's currently no way of doing that but thank you for this feedback!    Have a great one.    Mohsin - Community Support ... View more

Hello Puddingtonmax,   Thank you for reaching out to the community. This does not sound great, and we're sorry to see you're having this issue with the battery it seems. Can you tell us which version of the SoundSport headphones? ( Wireless, Pulse, Free)   We appreciate the troubleshooting you've done. Can you please try verifying/updating the firmware by visiting btu.bose.com?     Let us know your findings when you get the chance.      Thanks again,     Mohsin - Community Support ... View more