About Mohsin_S

Hi Osillyme2002,     Thank you for writing into the community and sorry for the trouble you're having. Can you please try refreshing the Bluetooth connection by removing and re-pairing your devices?    What other apps have you tried and does it only happen with FaceTime?      Let us know your findings when you get the chance.      Thanks again,     Mohsin - Community Support   ... View more

Hey Dave,   Thanks for reaching out to the community. Sorry for the trouble you're having. Seeing that it produces this noise independent of a device, our best recommendation would be to reach out to our service team who can help. It sounds like it may need to be looked at.     Contact information can be found here.    Let us know how everything goes.      Thanks again,     Mohsin - Community Support ... View more

Hey Mjanto,   Thanks for writing into the community. Sorry for the trouble you're having. To clarify, when using VoIP services (i.e. Skype or Cisco IP Communicator), the product might not receive an AVRCP command from the application/service. Without receiving this command, the headphones can begin counting down its auto power-down timer even if receiving audio from the VoIP service.    There is really no solution to this and we suggest to turn off the timer or set it to a longer period.   We appreciate the feedback.     Thanks again,     Mohsin - Community Support ... View more

Hey Kevin,   Thanks for reaching out to the community and sorry for the trouble you're having. We can try and help you here.    Can you please try performing a reset?  Turn the speaker on Press and hold the Multi-function button and Volume - button for 10 seconds Once complete, the Bluetooth indicator flashes blue and a voice prompt prompts to select a language   If possible, please try pairing your SoundWear with another device and test a call again.      Please let us know your findings when you get the chance.   Thanks again,     Mohsin - Bose Support   ... View more

Hey SpeedyWeedyRuns,   Thanks for writing into the community. We can try to help and get the answers you're looking for.    A voice will prompt you with a battery percentage when turned on. Be sure to make sure the Voice prompts are not disabled within the Bose Connect app. Also, battery status is indicated based off the LED lights shown here.   The Bose Connect app is not required to pair with your devices. If you're able to pair them from the Bluetooth menu on your phone, then you're good. The headphones should also show up with the App, but if it's having trouble, please try removing and re-installing the app.    What is happening when you launch the Bose Updater site? Is it trying to recognize your headphones? Is it possible for you to try another USB cable or computer?      Please let us know your findings when you get the chance.      Take care!     Mohsin - Community Support       ... View more

Hey Suresh,    Thanks for writing back. To clarify, no bass or treble control on the Bose Connect app. We meant to check within the music streaming app/source device if there are any settings to adjust.    Hope that helps.      Thanks again,     Mohsin ... View more

Hey Oldcastle!   We thank you for writing into the community. Just so that you know, the Bluetooth operating range for the headphones is just up to 30 feet. Beyond that, you might start to see the connection drop in and out.    Other factors arising from your surroundings can cause interference between the source device and headphones from nearby devices.    If you feel concerned that your headphones are not functioning properly, we recommend that you speak to our service team in your region who can discuss your available service options with you.    Contact info: https://bose.life/2v8YQJ0     Please let us know how everything is working out for you.      Thanks again,     Mohsin - Community Support               ... View more

Hello all,   Thanks everyone for joining the discussion. Though you may be able to remove the lenses, we're unable to provide instruction on the removal or support third-party or prescription lenses at this time. Additionally, any unauthorized modification of the Bose Frames will also void the warranty.   Thanks again,     Mohsin ... View more

@shackattack We can't allow unauthorized third-party information to be shared publicly on the board.  Please do not post any service provided info or we will have to remove it.    Thank you,     Mohsin ... View more

Hi donalg58, Thanks for writing into the community. Sorry for the trouble you're having! Based on what you have described, we recommend that you contact our service team in your region for further assistance. They will go over your service options available to you and get you back up and running again.    Contact information can be found here: https://bose.life/2v8YQJ0     Thanks again,     Mohsin - Community Support ... View more

Hey @Samseven,   Thanks for writing in and sorry that you're having trouble. Can you please try pairing them again and verify some of the audio output and input settings for us?    Enter the sound settings from System Preferences from the Apple Menu.    Click on the "Output" tab and select the Bose headphones with the Stereo designation.    Please click on the "Input", and select the Bose headphones.    Try playing music to initialize the change.      Let us know your findings when you get the chance.      Thanks again,     Mohsin             ... View more

Hey Fernanda,    Thanks for the update, that is very helpful. We also appreciate all the troubleshooting you've already done yourself.    Can you verify that you're using the latest version of the Bluetooth drivers that came with your MacBook?    Have you tested multiple music applications or does it happen with only one?   Can try plugging into the MacBook with the headphone accessory cable?     Let us know your findings when you get the chance.      Thanks again,      Mohsin            ... View more

Hey,    Thanks for taking the time to provide this information. We'll get it up to our engineering team and let you know if we have any updates here.    Thanks again,     Mohsin       ... View more

Hi captnamazing and MaryO,     Thanks for taking the time to reach out, and sorry for the trouble you're experiencing. Let's try a few troubleshooting steps to try and get this to work for you.    Can you please remove the headphones from your computers list of Bluetooth devices and clear pairing list from the headphones one more time?    With the headphones in pairing mode(flashing blue light), can you please go to Add Bluetooth or other device>Add a device>Select Bluetooth and see if they show up here? Please look for the one with a headphones icon.    If you see them, please click on it to pair and let Windows complete the setup.   Let us know your findings when you get a moment.      Thanks again!     Mohsin - Community Support               ... View more

Hi @CraftyAngel07,   Thanks for writing in. The communication microphones on the headset are tuned to the human voice frequency range. When there are voices in the background, it’s possible the microphones will pick up those background voices and bring up the gain. This can send the background voices through to the far end person on a call. If this is what you're experiencing, you may try to move to a quiet location and try the call again to see if that helps.      Thanks again,     Mohsin         ... View more

Hey Asn,   Thank you for writing into the community, and sorry for the trouble you're having! We know its frustrating when a product stops working properly, but we can try and help you here.   Have you tried resetting your headphones by following this process?:   Turn the headset off and wait for 30 seconds. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on). Unplug the USB cord from the headset and wait 1 minute. Turn on the headset and test if the headset works properly.     When the headphones turn on, what is the status of the Bluetooth LED on the right earcup?     Let us know your findings when you get a chance.      Thanks again,     Mohsin - Community Support       ... View more

Hello Kkripke,   Thank you for reaching out to the community. We're sorry for the trouble you're experiencing. If the Bluetooth on your device does not support AVCRP ( Audio Video Remote Control Profile), the volume from the Revolve speaker will be at a fixed level and can not be adjusted. The Revolve requires that the Bluetooth source device supports this protocol to function properly.    If you have any other questions, please let us know.      Thanks again,     Mohsin - Bose Support           ... View more

Hey bose_qc25,   Thanks for writing in and sorry for the trouble you're having. May we get a little more information?    Can you hear this noise when the headset is not worn?    Also, can you verify the screen covered earcup ports are not blocked when using them? Blocked or covered earcup ports may cause squealing, feedback or other audio performance issues.     Let us know when you get the chance.      Thanks again,     Mohsin      ... View more

Hello everyone,    Sorry for any confusion. To confirm, the volume "tones" are part of the headset design. It is present when no audio is coming through the headphones.   You may test this by trying the following:   Adjusting the volume up and down when streaming music - you should not hear a tone until it reaches the maximum and lowest volume setting.   Try pressing the volume up and down without audio playing - The tones are present and heard every time the buttons are pressed.    This is not a feature that can be disabled but we do appreciate the feedback.     Thanks again,     Mohsin       ... View more

Thanks, reverendtom. May I get some version information from you? Can you please provide the following?    1. Model of Apple Watch 2. SW version of Apple Watch 3. Model of iPhone 4. SW version of iPhone   I've also moved this post to another ongoing discussion on this topic.    Thanks again,     Mohsin ... View more

Hello,   Thanks for providing your feedback. Sorry to hear about your experience. As mentioned before, we tuned the communication microphones, mainly used for telephone conversations to the human voice frequency range. In a loud environment where there are voices in the background, it’s possible the microphones will pick up those background voices and bring up the gain. This can send the background voices through to the far end person on a call. The person wearing the headset may hear this too (sidetone). Talking louder allows the communication microphone to pick up your voice over background voices and/or sounds in the same frequency range.    This is the intended design, and there is no further update available.   You may also try moving to a quiet location if that is possible and try the call again. If people are having difficulty hearing you when you call from a quiet location, we recommend that you contact our local Bose Support for further assistance.    Contact information can be found here.    Thank you again,     Mohsin ... View more

Hello all,   We appreciate everyone for sharing their feedback and we're sorry for the experience you're having. If we may, we'd like to go ahead and collect version information from your devices. Those of you who are still having this issue, can you please provide the following information?:   1. Model of Apple Watch 2. SW version of Apple Watch 3. Model of iPhone 4. SW version of iPhone   Thanks again,     Mohsin ... View more

Hey pitchka747@gmail.com,   Thanks for the feedback, happy to hear about your experience. Just to let you know,  in "Phone-Free Mode" you only need to take the one Sleepbud out that is needed from the case and the sound will automatically play. This mode can be enabled from the settings menu within the app.      Thanks again,     Mohsin  ... View more

Hey Asca,   Thanks for writing into the community, and sorry for the difficulty you're having connecting to your computer. We can try and help you here.    We just wanted to be clear on one thing, the Bose Connect app is not available for computers, and it is not required when pairing to your devices.      Let's try removing the headphones from your computer. Please open your Bluetooth menu and look for the QC30 headphones, and click on " Remove device."    Please clear the pairing list on your headphones: Press and hold the Power/Bluetooth button for 10 seconds until you hear “Bluetooth device list cleared”   You should see a blinking blue light now on your headphones. When trying to pair again with your computer, look for the "headphones" icon next to the QC30 under the list of devices.    Please try this and let us know how it goes.      Thanks again,     Mohsin - Community Support       ... View more

Hello MelCdn!   Thank you for reaching out to the community and sorry for the trouble you're having. We can try and help you here. Also, we appreciate the troubleshooting steps you've done already.    Can you please visit btu.bose.com on a computer to verify that the charging case is up-to-date? Instructions will be provided on the site.    Also, please make sure the Sleepbuds are connected properly to the charging case as shown here: https://bose.life/2zbybNz   Does the right Sleepbud seem to be charging fine?      Let us know your findings when you get the chance.     Thanks again,     Mohsin - Community Support            ... View more

Hey Jaspera,    Thanks for writing in. Where was the Bose charger purchased? Those should be good for dual voltage(110-240v) and if originally bought in Europe then you should have been provided with a charger supporting the appropriate voltage and AC clips.     Here is some information of an authorized service center in the Czech Republic that may come in handy for you:   Service Inquiries Mr. Kalenda BaSys CS s.r.o. Sodomkova 8/1478 CZ 102 00 Praha, 10, Česká Republika Tel-1: 00420 234 706 700 Fax: 00420 234 706 701 Email: cakl@basys.cz     Thanks again and let us know if you have any other questions.     Mohsin - Community Support ... View more