About ST

Hi Soulynx,   Thank you for joining the Bose Hear Community.    Yes, you should be able to pair your Bose Hearphones with a Windows 10 PC.   Let's start over.   Clearing the headphone pairing list Applies to: QuietControl 30 wireless headphones Bose Hearphones Power off the headphones Press and hold the Power/Bluetooth® button for 10 seconds, until you hear “Bluetooth device list cleared” Delete your Bose QuietControl headphones from the Bluetooth list on your device. All devices are cleared and the headphones are ready to pair a new device   In Windows - remove the Bose Hearphones In the search box (bottom left of your screen) type:  settings:Bluetooth - Press enter   Find Bose Hearphones Click on Bose Hearphones Click Remove device - Are you sure? Yes   You don't have to reboot your computer at this point, but I would.   Turn off anything else that is running Bluetooth.   Then pair your Bose Hearphones to the computer again.   Pairing a Bluetooth device Applies to: QuietControl 30 wireless headphones Bose Hearphones With the headphones powered on, press and hold the Power/Bluetooth® button until you hear “Ready to pair” or you see the Bluetooth indicator blinking blue   On the Bluetooth device, turn on the Bluetooth feature. The Bluetooth feature is usually found in the settings menu   Select the Bose QuietControl headphones from the device list. Once paired, you will hear “Connected to” or the Bluetooth indicator will glow solid white  Does the Windows 10 computer recognize the Bose Hearphones now?     ST ... View more

Hi SableS,   I am so sorry you've had this terrible experience.   Please expect a call from Bose Hearphones support. If we don't reach you by phone today, we'll send you an email.   ST ... View more

Hi rahaaspe,   Thanks for giving us this update on your experience with your Hearphones.   I'm sure others will benefit from your experience.   ST   For others following along...   ... View more

Hi Joss,   Thanks for writing. I'm sorry you're experiencing brief audio interrupts while streaming Bluetooth from your iOS devices.  Is this something new?   Have you noticed if this happens in different locations, or when you are farther away from the iOS device?   Do you have another Bluetooth playback device (headphones or loudspeaker)? Does it exhibit similar audio interrupts while streaming Bluetooth from your iOS devices?   Thanks,   ST ... View more

Hi Geaston,   Thank you for joining the Bose Hear Community. I'm sorry your Hearphones aren't charging correctly.   Temperature can affect the battery life when you're outside in the cold, but not the ability to charge your Hearphones at room temperature.   Please call Bose Hearphones Support - 1 800-761-2673 on Tuesday after the holiday. We'll take care of you.   Thank you,   ST ... View more

Hi SableS,   Thank you for joining the Bose Hear Community. I'm sorry you're having trouble get a response to your query about your order.  Please call us at 1-800-999-2673. We will work with you to resolve the problem.   Or track your order online   ST ... View more

Hi, acoumar.   Welcome to the Bose Hear Community. Thank you for joining us.   I'm sorry you are experiencing irritation when you wear your Hearphones. This isn't something we can diagnose at a distance or resolve over the internet. Please seek qualified medical advice.   Thank you,   ST ... View more

Hi Pacerintl,   My Bose Heaphones are right up near the top of my list too.    Have you seen this video? If you appreciate your Bose Hearphones, I think you'll enjoy   Giving people control of our most important human sense - hearing   Cheers! ST ... View more

Hi Loudworkingenvironment, @grlnboots  wrote: Ok, I used the wrong word. It isn't "certified" it was "compliant" to correct myself. Yes, that is what I was talking about and yes there is a product 2 in fact both put out by IsoTunes. IsoTunes Pro and IsoTunes Xtra wireless headphones are claiming this in their descriptions of the products.    ✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄   @Loudworkingenvironment wrote: Does bose offer a product like the qc35 II that can offer the same compliance? Bose doesn't make claims about the suitability of our noise cancelling technology for industrial applications.   ST   ... View more

Last night I was out playing music at one of my regular noisy haunts. I managed to get there without my Bose Hearphones. Between sets I did my usual wander through to visit with people. I was back to leaning-in with my head turned to hear. One person objected because I wouldn't look at her directly as she spoke.  This was a stark reminder of how things are different with my Bose Hearphones.   How are you doing in social situations with your Bose Hearphones?   ST       ... View more

Hi grinboots,   I appreciate your continued interest in this conversation, however there's not much to add to what we've already said.   Please see the Important Safety Instructions in your Bose Hearphones Owners Guide.   Here's how we describe Bose Hearphones.   For years, Bose has been dedicated to helping you hear every note of your music. Now, we want to help you hear every word of your conversations. Bose Hearphones are conversation-enhancing headphones that are specially designed to help you hear in louder environments. Active Noise Reduction makes any conversation in a noisy place easier and more comfortable, taking the edge off the noisy world. Focus on the voices you want to hear—and filter out the noises you don’t—so you can comfortably hear every word. From now on, how you hear is up to you.   As I mentioned above: Bose doesn't make claims about the suitability of our noise cancelling technology for industrial applications. ( or " industrial, construction, lawn mowing, welding, metal working etc. ")   I'm sure you will understand why I can't comment on products or claims from other manufacturers.   ST   ... View more

Hi Alan Windle,   Thank you for joining the Bose Hear Community. I'm glad you are here and you found the answer to your question. I'll take another look at our materials to see how might make things clearer.   It's terrific to hear how your Bose Hearphones are working for you.   Thank you, ST       ... View more

Hi CPM,   Thank you for pulling all this information together in one place. That's helpful.   ST ... View more

Hi Mary, (mbwilliams1022).   Are you having trouble getting the small-sized StayHear+ tips to stay in place? Are you giving the a little turn when you put them in place?     ST       ... View more

Hi Barefoot Mike,   Thank you for sharing that information and the link!   ST ... View more

Hi CPM,   Thanks for the update.  I can't promise to we'll find a solution but I appreciate the time you've put into documenting your observations.  I will send this through to our engineering team.   ST     ... View more

Hi Lip,   @Lip wrote: Re: Feature Request - fast way to defeat the Acoustic Noise Cancellation This is an important point and Bose has done nothing about it since you first made it in 2017! When I got my Hearphones this week (Jan 2019) I posted nearly the same observation, just before I saw yours!   Thank you for writing to tell us about your experiences with your Bose Hearphones.   We can't always incorporate changes that come up in this discussion, but we are listening to every word.  We learn what features are important to people and look for signs of how many people would value those features.   Although we can't comment on things that may or may not be in development, we appreciate and value your suggestions.   Thank you! Your contributions here are invaluable.   ST ... View more

Hi Barefoot Mike,   Thanks for helping out.  Bose doesn't sell a wireless transmitter, but as you noted, they are readily available from other sources. ST   @Barefoot Mike wrote: @chefjc wrote: I would like to connect to a TV like wireless headphones that connect to the audio. I like to watch TV while my husband sleeps without him being bothered by the noise of the TV.    Well, I don't know if Bose makes/sells one, but you can get a Bluetooth transmitter that will connect to your TV's audio output and then you can listen with your Hearphones (or any other Bluetooth wireless headphones, for that matter).   Here's the one I got; it's quite reasonably priced and takes either digital (optical) or analog input and even includes the cables to connect to your television:  https://amzn.to/2MpF1EH   Bluetooth Transmitter/Receiver   ... View more

Hi Lip, I see you've added your comment to the Feature Requests discussion. ST @Lip wrote: Thanks to the manager for that quick reply. So e.g. if someone asks me a question while I’m listening to music (with noise cancellation on) and I turn off the music with the multi-function button, I’m stuck in “cancellation” until I either manually crank up world volume, one click at a time, or pull out an earbud? Couldn’t the Bose gurus find a better solution?   ... View more

Hi Lip,   Please add your voice to this discussion. Feature Requests   Thank you! ST ... View more

Hi Lip,   Thanks for the question.  You're right you can't do both at the same time.   @Lip wrote: Great and very practical last point! I too wish someone (maybe from Bose?) would explain or find some really quick way to stop the music AND (without opening the app) crank up the “world” volume temporarily before we revert back to music!   However you can stop the music quickly by pressing the multi-function button if your application supports this.   The headphone controls are located on the inline remote below the right earbud. The multifunction button is the one between the  + and - buttons.       Play/pause: Press the multi-function button. Skip forward: Press the multi-function button twice quickly. Skip backward: Press the multi-function button three times quickly. Fast forward: Press the multi-function button twice quickly and hold the second press. Rewind: Press the multi-function button three times quickly and hold the third press. Volume up: Press + Volume down: Press - ... View more

HI Herb Stenson,   Your firmware version 1.6.5 is up to date.   "Well, there is another (not so serious) problem with the app.  When I tap the MENU item, everything except Home is grayed out, so I have never bothered to tap anything else."   The bold item is the most recently activated option. All the others are available. Here is an example. Open the Bose Hear App Tap the ≡ Menu Tap HELP You can look at the HELP information When you tap the ≡ Menu you will be returned to the menu HELP is now bold and although not bold, all the other selections are available.    ST ... View more

Hi Herbert,   Thanks for the information. To find the firmware version on you Bose Hearphones: Open the Bose Hear App Tap the ≡ Menu Tap SETTINGS Tap Product Info The first item is Fimware Version   What Firmware Version do you have?   Thanks, ST ... View more