About ST

Hi CPM,   Thank you for joining the Bose Hear Community.    I'm sorry you have trouble with music stuttering when streaming via Bluetooth.   You've done a great job troubleshooting. Please call us on the dedicated Hearphones support line so we can help. Bose Hearphones Support - 1 800-761-2673.    Thank you, ST ... View more

Hi rahaaspe,   You've told us you have an Android Essential phone. What operating system are you using?   Android 7.1.1 "Nougat" [3] (release) Android 8.1 "Oreo" [4] Android 9.0 "Pie" [5] (current)   Thank you. ST ... View more

Thanks Murrydog,   ST ... View more

Hi Murrydog,   Please tell us what model of iPhone you have and the operating system (version) you are using.   Thanks,   ST ... View more

Hi bhaugen,   Hmmm, that's an interesting question.   I don't hear any high-pitched clicking noises when I use my Hearphones.   Do you carry any other electronic devices when you're wearing your Hearphones?   ST         ... View more

Hi bmulloy2000,   Thanks for sharing your story.  I don't have anything close to what you've experienced, Sometimes I leave the house without the case and end up tossing my Hearphones into my chaotic backpack at some point. There's a bunch of stuff in there - laptop. iPad, power supply, reading material (just in case the batteries die), and whatever else I might need in my travels. The Hearphones always survive the melee.   Cheers,   ST     ... View more

Hi JerryN,   Thanks for checking. Yes, your firmware is up to date.   To deal with loud noises, you'll have to turn down the World Volume a bit.  I have to do that occasionally.  I've made note of your other comments in the Feature Requests discussion.   Thank you,   ST ... View more

Hi Gunnar.reflections.se   Thank you for contacting use through the Hearphones community. Welcome.   I'm sorry you're having a problem with the gasket coming off.  I'd like to help, but it looks like you are not in the US. Hearphones are sold and supported in the US.    Please call us and let's see how we can help. Bose Hearphones Support - 1 800-761-2673.  If that number does not work from where you are, please let me know and we'll have to find another way to communicate.   Thank you, ST ... View more

Hi GK18,   Thank you for the clarification. Please call us. We will help you. Bose Hearphones Support - 1 800-761-2673.    Thank you, ST ... View more

Hi GK18   Thank you for joining the Bose Hear Community.  It's sounds like you are enjoying your Hearphones. That's terrific.    I'm sorry you're experiencing feedback while you are using them for phone calls. The most common cause of feedback is a poor fit with the StayHear+ tips. That's not specific to using the phone, but I find my focus is different when I'm speaking on the phone. I may not always notice if the tips have come a little loose.  Sometimes I have to re-seat the tips in my ears when I'm less aware of the live sound.   I have, on occasion turned up the World Volume (too high) when I meant to turn up the streaming volume (for the phone).  I did this because I wanted to hear the far-end caller better, and just used the wrong controls. Turning up the World Volume too high can lead to feed back.   If my thoughts above aren't applicable for you,  please call us and we'd be glad to help. Bose Hearphones Support - 1 800-761-2673.    Thanks! ST     ... View more

Hi JerryN,   Thanks again for contributing to our community.   I appreciate the care and detail in your descriptions   I have copied your note into the Feature Requests discussion.   A more aggressive peak-limiter:   We did this in a firmware update last year.  Have you updated your firmware since you got your Hearphones? The latest version is 1.6.5   The fastest way to check is to visit http://btu.bose.com with a PC or a Mac computer.  Then follow the prompts on the screen.   If you are using the Bose Hear app, it should have automatically applied the latest firmware. You can check in the App.   Tap the menu at the top left (3 horizontal bars) ≡ Tap Settings Tap Product Info See Firmware Version   What version do you have?   ST         ... View more

Adding this note from JerryN - Dynamic Range   @JerryN wrote: I hear severe distortion with loud sounds before I use the Hearphones.  Hearing test agree with this. So I really hear distortion when I use them and have the world volume boosting the level to compensate for my overall hearing loss and then the Treble/Bass at +8 to 12 to increase the vocal  sibilance. I have trouble when forks and spoons clank on plates, dishes hit the sink, garage tools...anything with lots of high frequency energy. These are all severely distorted to my ears (just me, not the Bose). So can you give me a more aggressive peak limiter, particularly for higher frequencies to limit the dynamic range of the sound coming into my ears? It probably should be on an advanced control page ...with a variable control... because  maybe not everyone needs this. Maybe the same page that others are asking for that has a graphic eq! Several bands of graphic eq could help me as well. Now when I adjust the Bass/Treble for an increase of vocal sibilance I seem to reduce the bass response. This is ok for normal life but not for listening to live music or TV...I want the bass too! Anyway, thanks for giving me a tool to help my hearing, now I just want more :)   So when I have the world volume boosting the level to compensate for my overall hearing loss and then the Treble/Bass at +8 to 12 to increase the vocal   s ibilance   , I have trouble when forks and spoons clank on plates, dishes hit the sink, garage tools...anything with lots of high frequency energy. These are all severely distorted to my ears(just me, not the Bose I am sure). So can you give me a more aggressive peak limiter, compressor , particularly for higher frequencies? It probably should be on an advanced control page ...with a variable control... because not everyone needs this. Maybe the same page that others are asking for that has a graphic eq! Thanks for giving me a tool to help my hearing, now I just want more      ... View more

Adding this note from JerryN.     @JerryN wrote:  I have been using my Hearphone 'ears' for about 4 weeks. I have several modes saved for various scenarios in different locations. So, I pull my phone out, start the app, select MODES and scroll to the one for this location. If the Bose app could connect to my IFTTT app it could be triggered to change MODES as my GPS location changes. This would not work for all needs for MODE changes but it could when I get home, get to church, get to work, to grocery store, etc. IFTTT can assist any phone app to external conditions....location, weather, schedules, security.....So Bose, can you make the app to app connection ? Thanks,      ST ... View more

Hi JerryN,   Thank you for joining the Bose Hear Community. Welcome.   It sounds like you're using your Hearphones in lots of settings. That's great to hear.   Thanks for this interesting suggestion. I'll pass this on to our engineering team.  If you have other ideas, please add your voice to this discussion:  Feature Requests   ST   ... View more

Hi archierushjr,   Thank you for joining the Bose Hear Community.  That's a great question.   Bose doesn't specifically set out 'helping you to hear the voice track at the movie theater" as an application for Bose Hearphones. Speaking personally, once in awhile my family drags me off to the movies, and it's usually something loud and flashy. I take my Hearphones because they reduce the overall noise level and then I can bring up what I want to hear with the World Volume. It also helps to have the Directivity set to Focussed.  A lot of special effects, surround-sound seems to be coming at me from the sides so the Focussed mode seems to reduce all that audio clutter.   The best way to know if Hearphones will work for you is to try them.  You can do that at Bose retail stores. I can't promise, but you might find a helpful staff person who can simulate at theater experience for you. You can buy them online and use them for 30 days (see Returns).  Take in a few movies, and tell us what you hear.    ST   PS When you try them, be sure to use the Bose Hear App. You can control World Volume and Bass/Treble and Balance. ... View more

Hi carmax17,   Thank you for joining the Bose Hear Community and thanks for the great question.   Bose Hearphones are engineered to enhance your ability to have conversations in noisy environments. We don't recommend them as a solution for hearing loss.   The best way to know if Hearphones will work for you is to try them.  You can do that at Bose retail stores or buy them online and use them for 30 days (see Returns). When you try them, be sure to use the Bose Hear App. You can control World Volume and Bass/Treble.   ST ... View more

Hi Curious2,   Thank you for joining the Bose Hear Community.   Bose Hearphones can connect to other devices through Bluetooth (only). There are no external ports.   Some people use portable Bluetooth transmitters to connect to audio sources that do not have Bluetooth capability. I don't have any specific recommendations for a specific make or model. They are easy to find online.   Does that help? ST    ... View more

Hello, Eytanofir1,   The Bose Hear community (here) is dedicated to discussions about Bose Hearphones.   I am moving your question to  Around & On-Ear Headphones   ST     ... View more

Hello, Eytanofir1,   World Volume is a feature of Bose Hearphone. No other Bose product has this feature.  Are you asking about the Bose A20 Aviation Headset?   ST ... View more

Hello, Eytanofir1,   Thank you for joining the Bose Hear Community.     With Bose Hearphones, you can turn up the World Volume and hear your voice whether or not you are on a phone call.    Have I answered your question?   ST       ... View more

Hi Sb14415,   Thank you for joining the Bose Hear Community.   Bose Hearphones are not engineered to cancel noise while using firearms.  We cannot recommend them for that application.  Hearphones are designed to enhance conversation in noisy environments.    Are you near a Bose store where you can try them out?   ST ... View more

Hi bhaugen,   Thanks for your detailed post.   I'll make sure our engineers are aware of your concerns about the comfort and fit of the StayHear+ tips.    If you're worried about the inner screen, please call us - Bose Hearphones Support 1-800-761-2673.   Thank you,    ST ... View more

Hi grinboots,   Thanks for the clarification.  I hunted around the OSHA site and couldn't find anything about "OSHA approved". If you can provide a link, I'd be happy to look into that further.    Bose doesn't make claims about the suitability of our noise cancelling technology for industrial applications.    How much noise do the Bose Hearphones cancel at minimum World Volume? Bose doesn’t make claims about percentage noise reduction because it is difficult to establish one number that is valid for all the different environments and situations where the headphones can be used. In full noise cancelling, Bose Hearphones compare favorably to other noise reduction headphones (including QuietControl™ 30 wireless headphones) and reduce unwanted noise to a level that is noticeably more comfortable when compared to the same situation without using the headphones.   The best way to know if Hearphones will work for you is to try them in a variety of situations, both with and without a Bluetooth audio source.   When you purchase your Hearphones directly from Bose, you have 30 days to return them.    ST ... View more

Hi grinboots,   Thank you for joining the Bose Hear Community.    I took a flash through https://www.osha.gov/ and couldn't find a definition of "OSHA Certified".    Is there another reference to help me understand your question?   Thank you,   ST    ... View more

Hi JJLL,   Thank you for joining our Bose Hear community.   I appreciate your concern about the battery, and I'll summarize the conversation we've had in this discussion thread.   Bose Hearphones do not have user replaceable batteries. This is the case with all our most recent headphones too.  Interestingly, the latest Samsung S9 phone doesn't have user replaceable batteries.   We can't know how many charge cycles you will get out of your Bose Hearphones. We provide a warranty based on time.   The one-year Bose Warranty covers the battery.  There is a three-year extended warranty available. Please see Bose SoundProtection plan for more details.   I encourage you to try Bose Hearphones to see if they represent good value to you.    Thank you.   ST ... View more