turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
-
turn on suggestionsAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.Showing results for
- Community Home
- Product Help
- Lounge
- Additional Support
- About jaybo41
since
12-23-2016
yesterday
jaybo41
Vocal Volunteer
90
Posts
33
Likes
2
Solutions
yesterday
1 Like
@lena you can change your notification preferences by clicking on your avatar>Subscriptions & Notifications>Notification Settings and change them to a daily digest. I too was frustrated by the amount of emails I was getting from the forum. Now I get one daily digest, it's great!
... View more
a week ago
2 Likes
@Stonebreaker1 I couldn't have said it any better myself. This situation has illustrated a tremendous collaboration of community and Bose working together to improve upon the product. I hope we've turned a corner and am encouraged by what's been transpiring here and truly hope the trend continues--both by the community members and Bose. Huge props to @Shreyas1983 and @Dave Gilbert76 for reaching out to the high level contacts at Bose. They've been instrumental at getting this process working and moving in the right direction. I get it that folks are frustrated when things don't work, particularly when spending a lot of money on this system. Some of the messages I see here though, WOW, just WOW. Is there any wonder nothing gets done? Can you imagine if part of your daily job responsiblity was to log in and read through posts like some that have been expressed in this forum? Personally, I cannot. Nothing productive will result from negativity, keep it positive folks! I'm also in agreement, feedback from those doing the testing to compare to my own notes has been an interesting read. Looking forward to @Dave Gilbert76's next report.
... View more
2 weeks ago
3 Likes
@Dave Gilbert76 Somehow I missed that you were also one that reached out to senior figures within Bose, but I'd like to thank you and @Shreyas1983 both for doing so. It seems that by doing so, you really got the attention on this issue that it deserved. I too had tried to find someone to reach out to, but when I couldn't I stopped for the moment. By that time, I'd seen that Shreyas had some luck so I'd not persued the issue. I too have suggested a graphical equalizer within the app so at some point, perhaps we'll be lucky enough to enjoy that functionality in the ST app. Just wanted to reach out to say THANKS much for your efforts getting this going in the right direction! My hope is that this results in greater attention paid to not only THIS update, but future updates as well. I appreciate the fact that once this got some high level attention, good things started to happen, including those of us who've been involved in the testing and providing feedback. I hope these trends continue. Thanks again!
... View more
2 weeks ago
Hi @pafemose, Unfortunately I'm not sure as it appears we have different TV models and your remote is different than mine. I came across these instructions by Googling. You might contact Samsung Tech Support and let them know what you're trying to accomplish. I'm sure they will be able to walk you through the process for your specific model. Sorry I couldn't be of more help.
... View more
2 weeks ago
Hi, I have a Samsung model UN55JU6500 TV, not exactly the same one but close. What I've learned through reading here is that some models of TV seem to work while others seem to struggle to use ARC. While I do believe Bose has some level of responsiblity to get this working, the root cause of the issue through my reasearch outside of Bose forum indicates the issue truly is with ARC itself as there are no standards for the components that are used to provide the connectivity. What allowed me to get away from the Opitical Cable was to do a FACTORY RESET of the TV itself in addition to doing what you mentioned by removing and unplugging all other connections going into the TV. Note that if your TV was calibrated by a professional or yourself it will wipe out all of those settings. To reset the TV: Turn your TV OFF. Take your Smart Remote in hand and simultaneously press Info + Menu + Mute + Power. Next, enter the following sequence into your remote: Mute > 1 > 8 > 2 > Power. Your television will boot up in service mode. Using your remote, go to Options > Factory Reset. Your television will now turn off. Simply turn your device back on to proceed with the setup. There are a few additional settings to validate: Make sure your Anynet+ setting on the TV is ON (located in System Settings). HDMI Audio Format is set to PCM In SoundTouch App: I have the HDMI - CEC Setting to Alternate ON. Hope this helps.
... View more
2 weeks ago
3 Likes
I too have been fortunate enough to be testing this release over the past week, I've been quiet about this and have purposely avoided looking at this thread as I wanted to formulate my own opinions. I've caught up on the dialogue here and I'm in agreement with @Shreyas1983. This version should make the majority of users quite happy with thier SoundTouch systems once again. I'm not an audiophile, I'm an average listener. Previously with 14.x I had to set the Bass setting on 2 or 3 whilst listening to music. When the last release came out I had to bump that up to 4, recalibrate with a blanket over the AM 300 and still didn't feel it produced enough bass. The new version has me sitting back at 2 or 3 on bass levels and I did not have to use a blanket whilst recalibrating. I can't say with absolute certainty the sound is identical to 14.x but it sounds very, very, very close if not exact to my non-professionaly trained ears. Have patience folks, the good folks at Bose are working on this and hopefully there will be a public release very soon. Thanks to all who've pushed this issue in a positive direction and thanks to the folks at Bose for addressing this issue. It goes a long way to restore customer sastisfaction and faith in your products. I'm looking forward to having this put behind us all so we can enjoy our systems and looking forward to other opportunites to improve upon this diamond in the rough of a system we've purchased.
... View more
3 weeks ago
Guys hang in there, I know they're actively working on a patch to resolve this. In the mean time, try putting a blanket over your AM 300 and running the AdaptiQ again. It's not perfect, kind of strange, but it was mentioned as a suggestion several pages back. I gave that a shot and while it's not as good as it should be, it's certianly better than before I gave this a shot.
... View more
3 weeks ago
I'm another with a Samsung TV and all is working well here with ARC Connection. I had to perform a factory reset of the TV in order to get things working correctly, but I've been using my ST 300 with Samsung TV for nearly 9 months. From everything I've read here on the forum, there are users with brands other than Samsung who are having issues as well. Digging deeper into this and reading outside the forum, I really believe the issue with ARC is the standards or lack thereof. There is a known issue with the AM 300 right now and Bose is working on a fix for that as was mentioned by @PatR171. The sound of the ST300 system won me over when comparing it to Sonos head to head. After having it for this amount of time, there are few considerations I wish I had given more thought to when making the purchase. The App is the control center for the entire experience. Many users here have provided feedback and suggestions on how to improve it. I can only hope Bose is paying attention and will implement some of them as there are some that I consider basic features that should be standard. If you're looking for a surround experience with Bose, you will have to add the VI speakers as they're the only ones that provide the surround experience. You can add ST 10, 20, or 30, but they only work with music, not with TV. So in summary, my experience has been really great sound (last update aside), quirky to get setup, ecosystem is a little behind in development but that sound, the wonderful sound. I consider this system as a diamond in the rough. It has so much more potential that Bose has not unlocked. I think it's somewhate overlooked when discussing sound systems, but the appearance of the system is pretty darn nice.
... View more
4 weeks ago
@rsslola Glad you found the app useful and glad to help others! I've used that app for monitoring devices connected to networks both at home and on other networks. It is quite handy! Not something I use frequently, but nice to have it in your back pocket when you need to determine a MAC address of a device and view all connected devices!
... View more
08-24-2017
09:44 AM
I used an app called iNet Pro (iOS) to get the MAC address for SoundTouch as I too have MAC filtering enabled for my network. I can't, for the life of me, understand why Bose would not include the MAC address on a printed label near the S/N. A minor issue that is easily overcome.
... View more
08-23-2017
09:52 PM
1 Like
I get 5 icons, but they go in the Launchpad. Soundtouch App, SoundTouch L, SystemLogTool, SoundtouchMusicService and SoundTouch Helper. To remove some of the clutter, I put them in one folder and have the Soundtouch App on my dock.
... View more
08-18-2017
10:22 PM
@Brent_B Thanks for the update and the note. This certainly seems like a step in the right direction in terms of this getting this issue behind ALL of us. I hope this trend continues. Please know that this is the sort of attention to detail we as purchasers of Bose products demand from you. You ask a premium price for your products, delivery a premium experience. There has been a ton of feedback given here on the forum since I've been here starting in December 2016 which I'd think would be valuable information to have so that you're able to improve upon product, delight customers and sell more product. I really do like my Soundtouch system, for the most part it has been working well. A hiccup here and there, but nothing that hasn't been resolved. That said, I do believe there is much that can be improved upon in the apps. They're such a huge part of the overall experience as you well know. Look at the competition, look at suggestions here, there is plenty documented that your consumers are eager to get. Again, thanks much for your note and here's to hoping we have a solution soon.
... View more
08-18-2017
01:58 PM
Dohhhh! I'm slightly embarrassed that I didn't look at the icon in the Menu Bar to see that I've got the Synch option there. I'm on a Mac, so just as you pointed out there's an option for it in OS Sierra. Thanks so much for your respons, that's exactly what I was looking for, I appreicate it!
... View more
08-17-2017
05:18 PM
Anyone? @Brent_B?
... View more
08-16-2017
04:06 PM
@Shreyas1983 Thanks for keeping us updated on your progress. From the sounds of things ( no pun intended) we may actually be headed in the right direction! It's amazing what one email to the right person can accomplish. We don't have a resolution yet, but this certainly sounds encouraging. Major, major kudos to you for your effort here. I know many Soundtouch owners will be incredibly thankful to have this issue behind us!
... View more
08-16-2017
11:13 AM
Is there a way to refresh an iTunes Library other than removing the library from the Soundtouch App other than by removing it and adding it again? I have come across albums that are include multiple discs in iTunes and am cleaning them up in iTunes so they are categorized under one album with multiple discs. This is not being updated in the Soundtouch App, despite the fact that iTunes now categorizes them correctly. What am I missing?
... View more
08-15-2017
07:39 PM
1 Like
@Shreyas1983 Big thumbs up to you for taking the bull by the horns with your work testing and all of the information you've noted here on the forum. Not to mention the letter to Ms. Burke. It is encouraging that you received a response. Hopefully you're able to work with the team to help them understand what's going on and how painfully frustrating this experience has been for us. Thanks for taking the time putting in all of this effort in hopes of getting a fix. Please continue to keep us posted on your progress! Thanks again! jaybo
... View more
08-09-2017
05:21 PM
1 Like
LIke others, I'm not wild about the official Bose response on this. If it was determined a bug was in the 14.x software and corrected in the 15.x software, the response is works as designed. OK fine. Not really but I get it. That doesn't mean there is a degredation in sound that many of us have come to appreciate about the system with the latest updates. Regardless of the 14.x bug and "correction" with the 15.x release it's still very much a problem. That needs to be addressed. I try to stay positive about my system because it's been stable with ARC connection and good sound quality. I recognize I am fortunate in that regard as many others have had nothing but nightmares with their systems. This response though is kind of like "sorry, not sorry". Bose has solicited us for reviews/feedback on product and app but I've seen very little evidence in 8 months of ownership that much gets implemented. How long have people been asking for an EQ? How long have people been asking for controls to fast forward songs played from their own music library? I could go on and on about the great suggestions folks have made. Frankly, some of these requests are so simple in the ask they should have come with the system to begin wtih. Whether intentional or not, you are giving your customers on this forum the impression that you simply don't care once the systems have been purchased. While there are many things to love about my Bose Sountouch system, I am really beginning to believe I'd have been much better off going Sonos, like I was advised to do by the retailer I purchased from. At this point I'm stuck with it and hope that it sees improvement in the future. I have been eyeing up some Sountouch 10's or maybe a 20 but at this point I can't justify the purchase. I'd love to buy them but given the lack of development based on customer feedback and the general poor responsiveness I'm just not doing it until I see progress. Finally, I will say that I took the sugestion from another commentor and put a blanket over the AM 300 and re-ran AdaptiQ and things do sound better. Maybe not quite as good as before, it's hard to tell. Mine is already near a wall, actually in a corner. I'm far from a discerning audiophile, but I know what sound I enjoy listening to. Which brings us back to why in hell don't you have an EQ built in to ALLOW CUSTOMERS TO CONTROL the sound of their Bose systems?
... View more
08-04-2017
12:47 AM
Add me to the list, no issues here with the latest update. I did run the Adaptiq after the last update. After I'd installeed the update, things sounded different. Things are good here. Edit: So I did some testing today and have to agree. The thunder is gone. The sub is working and it's pushing out some level of bass, but not what it once was nor what I expect from it. I get that downgrading is an option, but frankly that's a hassle I don't want to deal with unless I'm going to be stuck with this for an extended period of time. The AM 300, when working as intended, is an absolutely wonderful addition to your ST 300. Once I heard it, I knew I had to buy both pieces together.
... View more
07-20-2017
12:10 PM
1 Like
Please have a read through THIS post and look at my instructions. I had some difficulties initially getting the ST 300 setup using ARC with my Samsung TV and the key to getting it all setup was to do a factory reset through the remote. One word of caution: a member brought up a good point with this process which was that they'd had their TV professionally calibrated and doing the reset would wipe out those settings. Needless to say it wasn't an option for them. In my case, it was not an issue. All has been working well with my ARC connection for 7-8 months with an occasional hiccup.
... View more
07-19-2017
07:34 PM
2 Likes
Actually my issue was unrelated to the OP's original one. My point was that by contacting Bose Tech support, the issue I did have at the time was quickly resolved. I'm certain that not all issues can be resolved as quickly, but it is always worth a shot IMHO to contact customer support when issues arise. Apologies for the confusion.
... View more
06-29-2017
12:57 AM
1 Like
I too would love to see Nugs added to the native services. As far as I know, the only way to do so it to use bluetooth as the connection.
... View more
05-04-2017
03:41 PM
It may be possible if you add one of THESE
... View more
03-19-2017
04:16 PM
@Jerinho, you should contact Samsung tech support and have them walk you though the Service reset for your TV. It may be different for your model than mine.
... View more
03-19-2017
12:31 PM
For the first couple of months of ownership, the LED for AM 300 was always on. Then for whatever reason it only came on when the ST 300 was powered on, then went black as you describe. I'd prefer it to stay lit so I know there's a connection but I guess I'm learning to live with it as is. Instead of unplugging it, why not go into the ST App> Settings> Advanced Settings> Speaker Selection and turn the Bass Off/On?
... View more
03-19-2017
12:24 PM
The Solo 5 has been flawless. Parents have reported no problems and I'd know because I'd get the call to fix it. I have since added one to my bedroom's TV and it too has been great. What issues are you running into?
... View more
03-16-2017
04:00 PM
Before this past update I had everything working to an acceptable level, though I did have to use HDMI IN on the ST 300 connected to the Cable Box and HDMI OUT going to the TV. That worked great, but I wonder if an update from Samsung on the TV broke things as I seemed to have some failures after that. The latest update has allowed me the ability to go right from the ST 300 to the ARC connection on my Samsung TV. I did however have to go through a process to get it working. I provide some deail on what I did HERE This might be worth a shot if you haven't already tried it.
... View more
03-16-2017
03:51 PM
3 Likes
While I agree there are many, many, many threads here in the community listing the app shortcomings or feature requests, I took the opportunity to post them on iTunes. Why not, it's another platform to speak out on the app. Whether that gets me/us anywhere or not remains to be seen. I am very appreciative for the latest updates in the app and firmware, they've both been beneficial to me and hopefully other owners as well. What I'd really like to see here on the community is ONE consolidated list of feature enhancements without comments form the peanut gallery about why the app sucks, or other frustrations with the system in general. Not sure how that could happen, I suppose that's part of the problem. There are so many posts about feature enhancements and requests contained in them it is somewhat of a daunting task to search through them and document. That tells me two things. There is much to be improved upon and the Bose team needs to figure out a good way to document the requests. I'm not entirely convinced that adding a review with feature requests in another location will allow for that, but there's not much to lose in doing so.
... View more
03-14-2017
11:28 AM
Up until this latest update, I had to use the Cable box connection to HDMI IN on the ST 300 and OUT to ARC on my Samsung TV in order to get ARC to work and to ensure the source did not switch. Once the update was applied, I did the following: 1. Disconnect power from all devices connected to TV. 2. Disconnect all HDMI cables on both ends of devices. 3. Apply power to all devices 4. Service reset of Samsung TV Before beginning, it's very important to make sure that your TV is OFF. Take your Smart Remote in hand and simultaneously press Info + Menu + Mute + Power. Next, enter the following sequence into your remote: Mute > 1 > 8 > 2 > Power. Your television will boot up in service mode. Using your remote, go to Options > Factory Reset. Your television will now turn off. Simply turn your device back on to proceed with the setup This resets all settings on your TV to factory default and is different than going through the settings in software and resetting your TV. You will need to apply any settings, calibrations, etc. 5. Power off TV and make HDMI Connections. On my TV I have the Samsung Instant On turned OFF, Anynet+ HDMI-CEC turned ON, Auto Turn Off NO In the ST APP, I have HDMI IN direct Audio turned off, HDMI-CEC set to Alternate ON. I am now able to use ARC directly from the ST 300 to the TV without routing through the cable box. This is a first, so at least in my case, this updates seems to have worked as Bose had hoped it would. It has worked flawlessly. I recognize that different brands of TV's and even different TV's in general within the same brand aren't necessarily displaying the same issues, but you might give this a try in hopes that it works for you. The key to all of this is the SERVICE reset I described. I should note that I was given this direction by @Bjoern Hirsch. His work with Samsung deserves credit for this find.
... View more
03-09-2017
03:45 PM
Agree, this would be a great feature Brandon. Please continue to keep us updated on the progress of this and other up and coming features as much as possible. I'm appreciative of what you guys do!
... View more
Likes Given To
