About jaybo41

While Bose does monitor the forums, it is more difficult for them to keep up with the sheer volume of posts here.  I suggest contacting them directly to see if they can help you.   ... View more

Have you tried contacting Bose Phone Support about this issue?   ... View more

Anyone?     @Brent_B any feedback on this that you can share please? ... View more

@Shedbot that's a good suggestion and reminder for those still on 15.x.  I actually did that to (it was mentioned many pages ago or possibly in another thread) while I was on 15.x and got the same results you mentioned with pretty much the same use case.  I neglected to mention that in my last post.  Glad you got an improvement, albeit an odd one it is easy enough to do and far easier than doing resets, downgrades and such.   ... View more

I don't have the tools or the exact memory to compare 14.x to 16.x in terms of measuring exact frequencies.  I noted this in a previous post but want to express this again.  I was doing beta testing on 16.x I noted the following observations.   15.x lacked bass from the AM 300 and seemed to push bass frequencies to the ST 300.  I think we can mostly all agre on that.     I use Dialogue mode for watching TV and for music it was off.  Movies I mostly use dialoge mode, but will alternate with that to suit my tastes.     With 14.x, whilst listening to music, bass setting had to be on 2 or 3.  4 on occasion but 4 was usually a bit much to suit my taste.  15, x I used bass setting 4 and it STILL didn't seem to produce enough bass to suit me.     With 16.x, I am back to 2 or 3 bass setting and occasional 4.  Very unscientific and non audiophile but truly the only measure I have.  It's impossible for me to recount from memory and I'm not going through the downgrade process. I applaud those of you willing to put in that effort in.  I just want to use and enjoy the system with minimial effort as it was intended.     Calibration with AdaptiQ seemed to improve my experience with 16.x, while nothing really helped with 15.x and with 14, I'l just say that I'm not sure how it impaced the sound.  The system was so new to me at that time I just followed instructions and ran the AdaptiQ.     One thing that is very clear to me though this lengthy thread is that the apps could benefit SIGNIFICANTLY from adding an EQ in.  Whether it's pre set or advanced, we all have different preferences for how we like to hear sound from our ST systems.  I've recommended that here on the forum and to the Admin I was interacting with and providing feedback to through the testing process.  I look forward to learning of the findings once the Technicians have visited ST owners.  Hopefully this process benefits us all.  I do believe it's a good show of faith to Bose committment to resolve this.    As an aside note, I've had two other pieces of technolgy recently that have been impacted by updated firmware/software and one thing is very clear between those two and the ST Systems.  Consumers want a fix immediately.  That's the expectation.  The reality is, that's not always possible.  Stay patient folks.   ... View more

Thanks @Robertpetry and @Mutnat for your detailed responses, this is great dialogue!  It seems there are at least 3 of us searching for the same unicorn!  So far, we all appear to have a mix of 2-3 products to use for music listening and phone calls.  I find this to be ridiculous in today's modern technology age.  Bose--ARE YOU LISTENING?     Appreciate all the input thus far and would love to get feedback from others hunting the same unicorn.   ... View more

Thanks so much for your thoughtful detailed reply.  From the sounds of things I'm not the only one looking for this unicorn.  My best bud has the QC 20's and raves about them.  He wants complete sound isolation on airplanes as he's a frequent flyer.  Personally, I don't mind a little bit of background noise, I kind of like to have an idea of what's going on around me.  That said, I know the QC's have the ability to control this type of noise reduction.     I have a set of the Bose SoundTrues with the 3.5mm jack which were outstanding for sound quality to my ear.  They were a massive upgrade in sound quality from the lousy standard issue iPhone headphones.  Bose has the comfort nailed down, so I was hoping they had a solution, but it doesn't sound promising at this point.  I have not used a more perfect fitting, more comfortable earbud, ever.     I've read reviews on various brands from many of the big names competing directly with Bose and what I've come to realize is exactly what you describe.  Many of them have the sound quality for LISTENING down, but suffer when it comes to noise reduction for calls.  So the option is to use a standard mono bluetooth headset for calls and pick your favorite brand of earphones for music listening.  It's a shame, I'd think this would be a niche market that somebody would capitalize on for commuters, business travelers and anyone who wants the best of both worlds out of one set of earbuds.     Based on the issues I've read here about the QC 30's and SoundSports I've opted for another brand.  Frankly, this is disappointing as I've always been happy with the sound quality from Bose products.   Unfortunately the option I selected lacks the sound quality I'm used to from my Bose products, but it's not terrible, it's middle of the pack.  Quite honestly, connectivity is the best I've tried, it is crystal clear.  No crackling whatsoever and never drops the connection.  I have 14 days to return them and may do that after I put them to use for a few days.  I've also seen the new Soundsport Free model, which has a certain amount of appeal to me, but there is comfort in having wires connecting the earbuds in that they won't get lost easily.  I'll certainly keep an eye on those as it seems the only option is to have multiple options considering my use case.     Still hoping to get feedback from others! ... View more

@lena you can change your notification preferences by clicking on your avatar>Subscriptions & Notifications>Notification Settings and change them to a daily digest.  I too was frustrated by the amount of emails I was getting from the forum.  Now I get one daily digest, it's great! ... View more

@Stonebreaker1 I couldn't have said it any better myself.  This situation has illustrated a tremendous collaboration of community and Bose working together to improve upon the product.  I hope we've turned a corner and am encouraged by what's been transpiring here and truly hope the trend continues--both by the community members and Bose.  Huge props to @Shreyas1983 and @Dave Gilbert76 for reaching out to the high level contacts at Bose.  They've been instrumental at getting this process working and moving in the right direction.   I get it that folks are frustrated when things don't work, particularly when spending a lot of money on this system.  Some of the messages I see here though, WOW, just WOW.  Is there any wonder nothing gets done?  Can you imagine if part of your daily job responsiblity was to log in and read through posts like some that have been expressed in this forum?  Personally, I cannot.  Nothing productive will result from negativity, keep it positive folks!     I'm also in agreement, feedback from those doing the testing to compare to my own notes has been an interesting read. Looking forward to @Dave Gilbert76's next report.   ... View more

@Dave Gilbert76   Somehow I missed that you were also one that reached out to senior figures within Bose, but I'd like to thank you and @Shreyas1983 both for doing so.  It seems that by doing so, you really got the attention on this issue that it deserved.  I too had tried to find someone to reach out to, but when I couldn't I stopped for the moment.  By that time, I'd seen that Shreyas had some luck so I'd not persued the issue.     I too have suggested a graphical equalizer within the app so at some point, perhaps we'll be lucky enough to enjoy that functionality in the ST app.     Just wanted to reach out to say THANKS much for your efforts getting this going in the right direction!  My hope is that this results in greater attention paid to not only THIS update, but future updates as well.  I appreciate the fact that once this got some high level attention, good things started to happen, including those of us who've been involved in the testing and providing feedback.  I hope these trends continue.     Thanks again! ... View more

Hi @pafemose,   Unfortunately I'm not sure as it appears we have different TV models and your remote is different than mine.  I came across these instructions by Googling.  You might contact Samsung Tech Support and let them know what you're trying to accomplish.  I'm sure they will be able to walk you through the process for your specific model.     Sorry I couldn't be of more help. ... View more

Hi,   I have a Samsung model  UN55JU6500 TV, not exactly the same one but close.  What I've learned through reading here is that some models of TV seem to work while others seem to struggle to use ARC.  While I do believe Bose has some level of responsiblity to get this working, the root cause of the issue through my reasearch outside of Bose forum indicates the issue truly is with ARC itself as there are no standards for the components that are used to provide the connectivity.     What allowed me to get away from the Opitical Cable was to do a FACTORY RESET of the TV itself in addition to doing what you mentioned by removing and unplugging all other connections going into the TV.      Note that if your TV was calibrated by a professional or yourself it will wipe out all of those settings.     To reset the TV:   Turn your TV OFF. Take your Smart Remote in hand and simultaneously press Info + Menu + Mute + Power. Next, enter the following sequence into your remote: Mute > 1 > 8 > 2 > Power. Your television will boot up in service mode. Using your remote, go to Options > Factory Reset. Your television will now turn off. Simply turn your device back on to proceed with the setup.   There are a few additional settings to validate:   Make sure your Anynet+ setting on the TV is ON (located in System Settings). HDMI Audio Format is set to PCM   In SoundTouch App:   I have the HDMI - CEC Setting to Alternate ON.     Hope this helps.  ... View more

I too have been fortunate enough to be testing this release over the past week, I've been quiet about this and have purposely avoided looking at this thread as I wanted to formulate my own opinions.  I've caught up on the dialogue here and I'm in agreement with @Shreyas1983. This version should make the majority of users quite happy with thier SoundTouch systems once again.  I'm not an audiophile, I'm an average listener.  Previously with 14.x I had to set the Bass setting on 2 or 3 whilst listening to music.  When the last release came out I had to bump that up to 4, recalibrate with a blanket over the AM 300 and still didn't feel it produced enough bass.  The new version has me sitting back at 2 or 3 on bass levels and I did not have to use a blanket whilst recalibrating.  I can't say with absolute certainty the sound is identical to 14.x but it sounds very, very, very close if not exact to my non-professionaly trained ears.     Have patience folks, the good folks at Bose are working on this and hopefully there will be a public release very soon.  Thanks to all who've pushed this issue in a positive direction and thanks to the folks at Bose for addressing this issue.  It goes a long way to restore customer sastisfaction and faith in your products.  I'm looking forward to having this put behind us all so we can enjoy our systems and looking forward to other opportunites to improve upon this diamond in the rough of a system we've purchased.   ... View more

Guys hang in there, I know they're actively working on a patch to resolve this.  In the mean time, try putting a blanket over your AM 300 and running the AdaptiQ again.  It's not perfect, kind of strange, but it was mentioned as a suggestion several pages back. I gave that a shot and while it's not as good as it should be, it's certianly better than before I gave this a shot.   ... View more

I'm another with a Samsung TV and all is working well here with ARC Connection.  I had to perform a factory reset of the TV in order to get things working correctly, but I've been using my ST 300 with Samsung TV for nearly 9 months.  From everything I've read here on the forum, there are users with brands other than Samsung who are having issues as well.  Digging deeper into this and reading outside the forum, I really believe the issue with ARC is the standards or lack thereof.    There is a known issue with the AM 300 right now and Bose is working on a fix for that as was mentioned by @PatR171.    The sound of the ST300 system won me over when comparing it to Sonos head to head.  After having it for this amount of time, there are few considerations I wish I had given more thought to when making the purchase.     The App is the control center for the entire experience.  Many users here have provided feedback and suggestions on how to improve it.  I can only hope Bose is paying attention and will implement some of them as there are some that I consider basic features that should be standard.     If you're looking for a surround experience with Bose, you will have to add the VI speakers as they're the only ones that provide the surround experience.  You can add ST 10, 20, or 30, but they only work with music, not with TV.     So in summary, my experience has been really great sound (last update aside), quirky to get setup, ecosystem is a little behind in development but that sound, the wonderful sound.  I consider this system as a diamond in the rough.  It has so much more potential that Bose has not unlocked.  I think it's somewhate overlooked when discussing sound systems, but the appearance of the system is pretty darn nice.   ... View more

I get 5 icons, but they go in the Launchpad.  Soundtouch App, SoundTouch L, SystemLogTool, SoundtouchMusicService and SoundTouch Helper.  To remove some of the clutter, I put them in one folder and have the Soundtouch App on my dock.   ... View more