About clearcomms

Just a thought, folks. Have you all gone into the app, clicked the Feedback button (one of the options offered by clicking the three horizontal lines in the top left of the app), and taken the survey? In it, if you click the last option, Something Else, a space appears where you can tell them why you feel the way you do. Let’s go, people!  Bose are, they say, anxious to know what you think of how they are doing. “Feedback” offers a very good way to tell them. ... View more

Paudux, just so you know, when David Brooks says “This is balderdash” he is referring to a post from mikeym666, extensively quoted in your post too.   The balderdash is the ludicrous attempt to say everything is fine, when as you (and pretty much everyone else posting on this forum) knows, we are in the middle of a commercial car crash, and Bose management appear to be ignoring this. As its now Friday evening, doubt that will change for a few days. But this weekend is a good time to post fair and intelligent reviews on e-commerce sites, pointing out the major changes and internet radio access problems to those who otherwise may only see outdated and now misleading publicity material. ... View more

This Forum's moderator said, some days ago, the following: >>We've made the move to TuneIn because it has a very reliable and robust stream and should have the same content as Internet Radio from vTuner.  If you are having any troubles finding the stations you're looking for, I'd definitely recommend contacting TuneIn as they're very receptive to making changes.<<   Apart from wondering why he thinks TuneIn has the same content as vTuner - Bose should KNOW if the content is the same, and the posts in this forum show that it isn't - I took his advice about contacting TuneIn to solve my small problem. I e-mailed them from their web site to tell them that, on my SoundTouch, when I used TuneIn to go to Radio Mozart, a long time favourite station of mine, I got the right information on the app screern, but completely unrelated sound. After a couple of days I got a reply asking for more information, which I provided. I weill now share with you TuneIn's latest response.   >>Hello Doug, Thank you for getting back to us. At TuneIn, we connect you with streams from over 100,000 radio stations from around the globe, however, we are neither the station nor the streaming host. I highly suggest that you contact the station so that they might be aware regarding this issue. To contact a station or program directly, please navigate to the station's profile page, and then click the "More Information" menu under the station's logo. If they have provided us with any contact information you will find it here. They will be able to provide you with information about playlists, contests, and content. I hope you understand. Please let me know if you have additional questions. <<   I find this quite extraordinary. To put it in cointext, there is nothing wrong with Radio Mozart's internet feed - I can get it any time on my Roberts Internet Radio. So it would seem to me that the fault must lie in the connection provided by TuneIn. TuneIn are ignoring my problem (they never mention what it is in an e-mail which is clearly a "cut and paste" standard reply). And the problem itself also applies to one of France's most popular radio stations, La Premiere.   But Bose are recommending we contact them to resolve any problems. My problem is a very small one - the problems of people in Iceland, or Belgium, to take just two of the nice ones, are vastly more important. I also wonder what anyone living in China is supposed to do now ..   Joel, please assure me that relervant Bose managers know that this is happening. . It's really very simple. Like most people here, I don't care what service you use to connect us to internet radio SO LONG AS IT WORKS. TuneIn works a bit, in some places, spectacularly badly in others, and not at all in some. That is unacceptable. And their customer service people, either by accident or design, are not helping us with real problems. This is Day 5 of a running disaster.  When, oh when, will Bose management indicate that they understand the problems their customers are having? And maybe even, you know, do something about them? ... View more

@mikeym666 wrote: for all those people moaning about the lack of commincation, well sorry to say that Bose made it very clear that they were moving to TuneIn sometime back. The move to TuneIn is OK and to be honest i think some comments on this forum are unfounded.  Bottom line is you still have an internet radio     These comments are spectacularly ill-informed and arrogant. Bose themselves have apologised (inadequately and badly, but apologised) for the way the changeover was handled. Why @mikeym666 thinks comments on the forum are unfounded I cannot imagine. Anyone reading this thread will see very similar problems appearing from all over the world, so I suspect that the vast majority of the comments are very well founded. We still, he says, have an Internet Radio! Well, yes - a radio that won’t play the stations we want to listen to. How useful is that? But then his post goes on to dismiss an entire country (Belgium) who should wait till Bose and/or TuneIn fix the massive problems with their national radio stations. He obviously has an unusual world view.. This episode could turn out to be a disaster for Bose, which would be a shame.  They make superb hardware, but their software side has been a problem for me since I bought my first SoundTouch some years ago. i am now posting reviews on line highlighting the internet radio problem - new buyers need to know what they are getting. ... View more