turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
-
turn on suggestionsAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.Showing results for
- Community Home
- Product Help
- Lounge
- Additional Support
- About Mutnat
About Mutnat
since
02-03-2017
Friday
Mutnat
Noisy Narrator
349
Posts
100
Likes
10
Solutions
Friday
1 Like
@lguynn1 wrote: I just received the Sleep Buds. I normally keep my phone in the other room at night to avoid being disturbed. I'm concerned I'm going to get a text, notificaton of call during the night and will be woken up. Has anyone tried these on Airplane Mode on the iPhone? Thanks! @lguynn1 I don't know much about the Sleep Buds so can't answer this--however, I did notice another similar sounding thread here: https://community.bose.com/t5/Wireless-Headphones/Bose-Sleepbuds-Phone-free-mode/m-p/140696#M26075. From that thread, I would say that currently it sounds like they need to be connected to a phone so I'm guessing they would not work at all in airplane mode. From a review I read, the buds don't have any ANC, so without the phone to supply the white noise, I think they would be of minimal use. It does sound (from that thread) like Bose is considering adding a mode that doesn't require the phone, but if/when it will be released is a mystery. EDIT: I just noticed there's a whole area of the community dedicated to the sleep buds: https://community.bose.com/t5/Bose-Noise-Masking-Sleepbuds/bd-p/Bose-Sleepbuds. You may want to look there, maybe it will have the answers you seek. EDIT 2: yes it looks like they require the phone connection currently: https://community.bose.com/t5/Bose-Noise-Masking-Sleepbuds/Do-Sleepbuds-Require-the-App-to-be-Running-and-Buds-within/m-p/140641#M230
... View more
Friday
@wallism wrote: How do we get on a list so help beta test possible fixes? If that's not possible I'll be sending them back and requesting a replacement product (not QC30 or 35). @wallism I don't believe Bose does this type of testing. If they do, they do it quietly and privately. If you're able to request a different replacement product, I'd suggest you do so since there is zero (visible) momentum on a fix for the past year or so.
... View more
Friday
@vahid wrote: Hi, So when do we know you have an update for this? @vahid I'm going to venture a guess: never. Sadly.
... View more
Monday
@OZmOZis wrote: The QC35s owe us nothing. Very pleased with our purchases. OZmOZis @OZmOZis that's great! Just don't try to use them for phone calls unless you are prepared to be significantly less pleased with your purchases.
... View more
2 weeks ago
@Peter1001 wrote: Should I keep them or return them? I’m torn...... @Peter1001 excellent question. We can only try to predict the future based on the past. At this point in time, I would say that most of us have come to believe that there is no fix forthcoming for this issue, and I've seen nothing change in recent history that would change my view in that regard. So, to your question, I would say: if you need these headphones to be able to use competently and confidently for phone calls, and you are still within your return period, I would highly suggest you return them and look at alternatives. If you are otherwise happy with them and are okay with using them simply for media consumption (music, moves, whatever else you use them for other than phone calls), then consider keeping them.
... View more
3 weeks ago
@amazed_engineer wrote: One idea is to have a feature (AI possibly) on the headphone to recognize the voice of owner (or option to add multiple users) and disregard everything else as background noise. I read a bit about how human voice is unique so spinning off of that. That being said I am not particularly familiar with the science of that part so not sure how difficult this would be to implement. If there are rules that could be defined, a computer program can be setup to do the job. It could be a start. @amazed_engineer interesting idea, but I doubt it's practial on the existing hardare (sadly).
... View more
3 weeks ago
@domiradas wrote: Well, absolutly right, it is a big bummer. The aftersales service did replace the headset saying it should be ok, but I have some doubt... I received it few days ago at my brother plce and will let yu all know if it has chnged something or not... @domiradas any updates here?
... View more
3 weeks ago
2 Likes
@gus gutz wrote: They won't update these with a new design. We would want that as a replacement. I think that is why we are still here. Bose knows that. There were cheaply made with a design flaw. I hope they do eventually. And as much as I'd like to say I'd never buy another Bose product, I have to admit I'd probably pick up a new model if it came out. I don't like most earphones at all because they are uncomfortable in my ear canal--and the ones that are looser and more comfortable usually sound awful due to sound leakage. The first time I put on a pair of QC30's to try them out in the Bose store, I knew they were the best of both worlds--comfortable and sounded good with minimal outside noise. I've effectively been spoiled by them and the thought of sticking regular earphones into my ear canals again is very unappealing. I wish there were more alternatives but I'm guessing the "StayHear+" tips are patented up the wazoo. Unfortunately they are the perfect design for me, with the notable exception of having to carry around a Plantronics Voyager 3200 bluetooth headset for phone calls.
... View more
3 weeks ago
1 Like
@Newbie wrote: I have just received my QC30s and tried to have my first skype call with them, I have this very same problem the person on the other end complained that my mic was picking up all the background noise. so my question is simple, has this been or will this be fixed? @Newbie your question is indeed pretty simple! The answer, it would seem, is more complicated. Bose's official answer is to contact your local Bose support for exchange. In my own experience, and that of many in the community, this does not seem to resolve the issue. Many of think it's a hardware design flaw that cannot be overcome via firmware, since Bose investigated this about a year ago and came back with the suggestion to just exchange any units people are not happy with. They have not said anything about any hardware revisions, and to the best of my knowledge from following along in the community threads, newer build dates do not seem to resolve the issue. You're welcome to try this route and exchange, but I wouldn't expect a miracle. Frankly, I'm really surprised we haven't seen a new model (e.g. QC40 or something) to replace, with a completely different mic setup. The QC30 are a bit long in the tooth now (on the market for a while) and could actually use a refresh.
... View more
06-25-2018
08:00 PM
1 Like
@mom522x I'm not sure if you ever wear collared shirts or not, but if you do, wearing the neck band on the outside of the collar definitely helps in my experience: https://community.bose.com/t5/Headphones-Archive/QC30-s-slipping-around-Possible-workaround/m-p/51817. Your mileage will vary I'm sure.
... View more
06-20-2018
06:24 PM
I will be testing mine out in a couple of weeks, using an older Avantree Saturn (regular Saturn, not Saturn pro) I have had for a few years. I used to use it with my home theatre system with a different set of bluetooth headphones--I haven't properly used them with the QC30. I did briefly test them by plugging the Saturn into my phone and laptop and streaming some music and some Howard Stern (from Sirius XM) and it seemed to work fine. Whatever you use, you will probably notice a bit of lag (lip sync issues) if you're trying to watch movies or tv/videos on the plane, since the QC30 does not support apt-X or apt-X LL (low-latency), even if the bluetooth transmitter you choose does. I figure for the 2 x 9 hours I'll need to use it for this trip, I can live with it--but I wouldn't want to use this set up on an ongoing basis.
... View more
06-20-2018
06:20 PM
wrote: Hi Mohsin, My question was do i get a brand new full packaging as in a new sealed box ? or just the standalone headphones, no charging cable nothing at all not even anything i sent it with my old round pack and it came back a new headphone inside my old pack. Thank you, Elie. my replacement unit was sealed and pretty clearly brand-new. I wonder if they sent you a refurbished unit? But to your original issue: how far are you tilting your head to the right? I have noticed that whenever I partially cover/block the right side, the signal will break up/stutter/skip/etc. This can happen by putting my own body between my source device and the right side of the neck collar, or by walking too far away from my source unit (phone or laptop) with my right side turned away from the source unit. If I stay in the same spot but rotate so my right side is facing the source unit, the signal recovers. Based on this, I think that the Bluetooth antenna may be located on the right side of the collar/neck band. With this in mind, I know how to avoid having it cut out of me most of the time. This is likely a design flaw, as it can kick in even when quite close (within a few feet) to my source unit. Turning around or removing whatever is partially covering the right side of the collar resolves it. My point being: yes I would expect you would continue to get this behaviour no matter how many time(s) you exchange the units, unfortunately.
... View more
06-13-2018
06:22 PM
wrote: Here is a video comparing firmwares. You'll notice there's no difference despite what all people said (including youtube comments): https://www.youtube.com/watch?v=3jTGfo1lSdM Interesting video. I can't understand all his commentary as I'm only fluent in English, but I got the gyst of it when he was switching back and forth between the two pairs on different firmware versions. They sure sounded very similar to me. Did I miss anything interesting in the commentary? Can you translate the highlights for me? EDIT: nevermind I just rememberd the "cc" function in YouTube. I'm watching agin now and reading the English translated captions. :) EDIT again: yes it seems his experience was the same as I what I heard from the in-ear cup recordings on his test. Sounds identical. Interesting hypothesis, that we grow accustomed to the ANC effect and thus more likely to be bothered by the remaining audio that leaks in and then think that the ANC is less effective. I'm not totally sure I buy it. Wouldn't this be a factor on other headphones as well? For example, did people report this issue on QC25, QC15, QC3, etc. prior models? What about on competing products such as the Sony and Sennheiser high-end ANC bluetooth headphones?
... View more
05-02-2018
03:35 PM
2 Likes
@jayseeen are you wearing eyeglasses/sunglasses at the time of sound being heard by your neighbours?
... View more
05-01-2018
05:34 PM
@maxnuk I can't speak for Bose but I would think you could likely do whatever you want to do with your own personal device. I'm pretty sure you would then be "on your own" and not supported any further, but if you want to tinker and are able to make that happen, I can't see how they could stop you.
... View more
04-29-2018
04:18 PM
@csb not quite what you're asking for, but you might be able to change your computer's Bluetooth device name. This does not affect the actual computer name at all, just the name that devices connecting via Bluetooth will see. It's worth a shot to try. What you need to do is find the properties for your bluetooth hardware adapter. There are at least a couple of ways to do this on a Windows PC. One such example is to go to Device Manager, expand Bluetooth, find your hardware device and double-click it, then go to Advanced tab, and change the Name field to whatever you'd like to hear from your Bose headphones when connecting: Another is starting from the "Bluetooth & other devices" control panel window, click on More Bluetooth Options, then find your hardware bluetooth adatper in the properties, click Advanced tab, and change the name there: Hopefully at least one of these methods works for you
... View more
04-20-2018
09:19 PM
@tswrote: Thanks, Mohsin for the contact. For those who are curious: I will not disclose anything until Bose got the fair chance to introduce a fix. @ts thanks for bringing this to their attention! I'm curious what you will consider a "fair chance"? Moving at The Speed of Bose unfortunately appears to be agonizingly slow based on my personal observations of this community over the past 14 months or so. Unfortunately, I doubt we will see a quick turnaround time. :(
... View more
04-15-2018
01:54 PM
@KaLee412 I don't speak for Bose or in any official capacity but my humble opinion is that this appears to be a design flaw that is not fixable. These have been on the market for a considerable amount of time with no resolution. I am also on my second pair, which made no difference. All this leads me to believe it's not something they can correct with a simple software update. My personal advice to you is that if you need these for phone calls--and it sounds like that is pretty much your exclusive usage--you should return them as soon as possible before your return period ends. You would be happier with another product.
... View more
04-12-2018
03:52 PM
@bjorn.olav 2 months around here is a cakewalk. I wouldn't expect anything resembling a quick turnaround time (if the request is implemented at all). Have a look around the community and you can see the glacial pace at which anything has changed. EDIT: Bose are many things, but quick, nimble, and responsive do not seem to be in the corporate vocabulary. Full disclaimer: these are my personal thoughts based on my own observations.
... View more
04-11-2018
04:25 PM
I can help: approximately sometime between tomorrow and June 33rd, 2022. I'm quite confident that in this approxiate time, Bose will release at least one (maybe multiple) Bluetooth 5.0 noise cancelling headphones. In all seriousness: companies like Bose do not make a habit of sharing information about products in the pipeline until they are announced. This is for competitive reasons, and so that they aren't embarrassed by not meeting previously mentioned approximate release dates if things take longer than expected. You'd have to watch the various tech news sites for rumours, but you won't know for sure until something is officially announced.
... View more
04-11-2018
04:23 PM
@NVarni you might get more help over in the Home Theatre area: https://community.bose.com/t5/Home-Theater/bd-p/home-theater. Although your Air Pods are wireless headphones, the Bose part of your equation is the sound bar.
... View more
04-05-2018
04:09 PM
@JarruParruwrote: I have the Android version of app (5.2.1) and there is no option or selection for neither voice prompts nor auto timeoff that has also been mentioned in the forums. @JarruParru with your headphones connected, click the cog in the upper right corner: Then you will see those two settings listed: And that's with the same app version, 5.2.1:
... View more
04-04-2018
05:49 PM
@JarruParru did you happen to turn off the voice prompts in the Connect app? If so, try turning them back on and try updating with your computer and cable again.
... View more
03-29-2018
06:54 PM
1 Like
@sahhermans yeah there's a little white noise with ANC maxed out. You don't really notice it when playing back media, but if just trying to sit in silence, you may notice it. If it's distracting, you may want to look at other alternatives maybe? The reason the white noise gets louder when turning down the ANC is that I think rather than just turning off the ANC, bose is actually amplifying outside ambient noise. This is probably to compensate for the passive noise cancelling that the StayHear+ tips have--which is already good without even powering on the headphones, I find--and activating an awareness mode rather than just reducing ANC intensity.
... View more
03-28-2018
02:13 PM
@maxnukwrote: you can try this https://play.google.com/store/apps/details?id=biz.bokhorst.xprivacy.installer&hl=en @maxnuk well, yes, for people with a rooted device. I'm not sure that @bigulebu's complaint is necessarily over privacy, though it could be of course. It could also be about additional battery drain for running a service they don't otherwise need enabled. I remember finding it very odd and off-putting when I first started using the Connect app as well, but eventually I gave in and I just leave my location on all the time now. On my more recent devices (OnePlus 3, OnePlus 5T) I don't find it makes much of a difference to battery life, and I actually kind of like having access to my location history and such.
... View more
03-28-2018
01:47 PM
@bigulebu my understanding when I looked into this last year is that it's an Android requirement when using the lower-power Bluetooth-LE standard., where Android forces the requirement to have location services enabled. I can't seem to find my previous post(s) about it at the moment to link to, but try googling it.
... View more
03-28-2018
01:40 PM
@reubensimonsonwrote: I'm also having this same issue. I received these as a gift from a friend, but I'm tempted to return them because of this issue, as these are my primary phone conversation headset. @reubensimonson that's a very generous gift from a friend! But yes unfortunately if phone conversations is your primary use case for the headphones, you'll be a LOT happier if you return then and pick something else. Sadly.
... View more
03-12-2018
03:54 PM
@jdpg2 I think you would have to encase you head in carbonite to get that result. There's no such thing (to my knowledge) as an ANC headphone that cancels everything.
... View more
03-07-2018
09:58 PM
@koatb not you I guess but the original poster in this thread sure did.
... View more
