About Robertpetry

@srg_ b   I do not work for, represent or have any connections to Bose other than as a customer.    Fist, this is not the correct thread for the QC 30, if that is the headset you own.  We can not tell as you did not state which you have.  This is the updated QC30 thread:  https://community.bose.com/t5/Wireless-Headphones/QC30-for-Communication/td-p/68866    As far as the QC 30 goes, we have our answer.   There is almost no chance that the phone call issues will be resolved. The response from Bose is to contact support and they will offer you solutions.   Anyone waiting for other options is wasting time and energy.    While there is no definitive word from Bose, but the fact is that the headphones have been out for more than a year, they have taken returns and completed a review of the performance issues, acknowledged that there is a issue, and are offering other products, etc, through support.     I think we have the answer.  If this is not the solution for you, I suggest you call support and not threaten a social media war.  That likely won’t solve your problem either.    ... View more

@ST   Ahhhh.  That makes more sense.  Thank you for your explaination.  We were discussion two different issues.   ... View more

@ST,   My friend, you have been very helpful for a number of people on this site, including me and I appreciate what a difficult line you have to walk when there is an engineering issue causing a good deal of backlash in the support forums.  But sometimes enough is enough.  This issue is not due to the Bluetooth profiles or protocols as you recently suggested.  We can name a bunch of other headphones that have excellent noise cancelation for their microphones during voice communication.  It is not believable that that is the issue here.     The issue is the type, placement, and/or location of the microphone(s) and the software that isolates a user’s voice from background noise.  To blame "Bluetooth" is silliness and below you and Bose.     There is a design and/or software issue with the QC30, QC35 and perhaps other headsets made by Bose in the past 1 1/2 years.  It may be hardware design, software, or a combination of both.  You have done as good a job as possible given the constraints you have had to deal with over the many months of this and other threads.     Blaming Bluetooth is not accurate however.  No way I am buying that. ... View more

Regarding reliability and quality control; I think they have gotten better.  And the Bose customer service has been very good on them.     I think the neck band is fine for sleeping and really much much better than the cord - which will get wrapped up everywhere.  The majority of the Amazon reviews are about the microphone which you said is not an issue.     Based on that, I would definitely recommend the QC30 over the QC20.      That said, I would have looked at the Sony  WI1000X  and others if they had been available last year.  However, I still really prefer the stayhere ear pieces.  They are much better than shoving an ear piece deep in your ear.  That becomes so uncomfortable over time.   ... View more

Hello Fusion.   I have both the QC20 (about 3 years) and the QC30 (13 months).   Here are my options:   I'm trying to decide whether to buy QC20s or QC30s, primarily for airplane use. Primary concerns are noise cancelation, comfort (including if I'm sleeping with my ear against a pillow) and general reliability. I don't care about a microphone or using the airplane's sound system.   Can I charge the QC30 while using? Nope.     I've read many reports about the rubber separating from the plastic.  Is this still an issue?  It may be but I have not had this issue and I have had several QC30's (due to the mic issue and a battery that died - All replacemented by Bose)   Any other general reliability or quality control issues? Just the mic and, at least on earlier firmware, there was an issue where the green LED would stay on or stop working all together.  I have not seen reports of this on the board lately but it effected one of mine.  Was replaced by Bose.   How does comfort compare to the QC20? The same really except being able to go without the cord and the box on the cord of the QC20 is a big improvement.  The neckband is a bit irritating occasionally.  I would have shaped it more like the LG and not round which can feel tight depending upon the shirt and can rotate occasionally.  Still, that is much better than a cord.   If I understand correctly, sound quality is as good if not a bit better than the QC20 and noise cancelation is about the same with the latest firmware?  The sound quality has always been better on the QC30 in my opinion.  Better bass, better separation and sound stage, clearer mids and highs as well.  Noise cancelation is basically the same.  I have tried them side by side numerous times and can not really tell the difference.  Both are very good.   Overall, I really like both, but the QC20 sits in a drawer and the QC30 travels with me.  If I were buying to day I would buy the QC30 over the QC20 even with the price difference.  However, I use my headphones for calls regularly so really, I would have to think long and hard about the QC30 at this point.  The QC20 was VERY GOOD for calls, only surpased by headsets designed for calls first (Jabra, Jawbone, Plantronics).  If they are for travel, commuting and general wear with very little phone work, the QC30 is excellent.  I love the sound quality and fit.     ... View more

Hello Sriram,   For your use case I would highly recommend a Jabra evolve 75. Certainly the Bose QC 30s and 35s have better sound quality and better noise cancellation. But the Jabra has very good noise cancellation in an office environment and excellent voice quality for phone calls. They can be used in Bluetooth mode or wired at your desk. They are a good office choice.  We have a number of them at our office and people really like them.  ... View more

Wait a year? Some of us already have. ... View more

Well, I don't see anything in the change log for in-call mic performance.  We shall see.    Quick test with wife:  I don't think there is much difference really.    ... View more

No, you misunderstand. Hearphones are to enhance listening in noisy face-to-face conversations. The complaints here are regarding phone conversations in normal and noisy environments. Two, potentially related for the technology, but two different issues. Bringing the Hearphones to Market does not say anything at all about the future of the QC30. They use different hardware to solve different problems. ... View more

Forks, the Hearphones are not a replacement for the QC 30. They are not the QC30 II. They are a different set of headphones for people with hearing issues. There may be a replacement for the QC 30 coming, but the Hearphones are not them. ... View more

Hi @jaybo41   @I would love to know what you are using. You can PM me if you prefer.   Right now I am using a strange mix of devices until our “unicorn” arrives:   for flights, listening in noisy environments (restaurants, etc) or long on the road trips, or when I want to seriously listen intently and need good sound quality I use the QC 30.  I only take calls with them when I need to. Also I use them when mowing or trimming grass as well.   for listening while shopping or in public when I don’t want ANC and am not listening intently I use ..... AirPods.  The sound quality is half decent for mindless listening, the voice quality if I get a call is also pretty good, and the convenience factor is out of sight.  They last 4-5 hours, recharge completely in about 20 minutes, auto-pause when I remove one, and hide away in my pocket when not in use.   Amazing.  They excel at nothing but convenience but they are good enough at everything else much of the time.  Finally, if I am taking a number of business or an important call I will use my plantronics Edge.  Great little earpiece for calls.  I can talk on a conference call standing in front of a running garbage disposal and I come in clearly with almost  no background noise at all.  I actually keep a foam earplug in my briefcase to block out noise from my opposite ear and could take a call standing next to a jack hammer.  No kidding.  But it is obviously a one trick pony.     That is a lot of money in headphones. And a pain in the rear to manage.  Honestly the AirPods are getting the most use right now but if the QC30 could take calls better it would take the lead.   ... View more

Honestly, the best Bose headphones I have had for this are the QC20.  Not Bluetooth but good sound, good mic, long battery life.     You could get a bluetooth adapter to make them wireless, but that usually nullifies the mic and used the BT adaptor's mic.     What you are describing is what we all hoped the QC30 would be.  And it is, outside of the microphone and in-call issues.  Some of us still hope for a firmware update that really improves the situation.  I'm confident they can do it.  But for now, I don't know of a product that meets the unicorn standard.  But I really want one.     If Plantronics could replicate the excellent voice isolation and background noise reduction of the Edge in a stereo bluetooth set they would be unbeatable.  Unfortunately, their stereo BT sets seem to struggle as well.  Plantronics-BackBeat-100-Wireless-Earbuds   I've read about the Klipsch and Sennheiser, which both seem great for sound but not calls.   But I have not tried them personnally.  Also the Jabra Halo,  Leophile Zero, or Samsung Level U Pro might be good choices.  I also have high hopes for the new Sony products.    But really, the QC30 would be perfect if they (when they) fix the mic issues.     Edit:  Well, skip the Leophile.  https://www.fakespot.com/product/leophile-zero ... View more

@feysul Thanks for your helpful rely John Snow. ... View more

@ST   Can you report anything on the QC30 yet?  We are trying to be paitent but it has been over a month and a half since the announcement and over a month since the firmware update for the QC35 came out.  I am hoping you have an update in the next few days.  Anything you can give us at this time?   Thank you. ... View more

lol.  That explains it.  I posted about it in the Lounge too but I thought it was my browser.     So, really this is all your fault @ST ;) ... View more

nevermind.  It looks like it was a browser refresh/cache issue.  I refreshed several times but didn't see the post.  Then I restarted the browser and forced a reload of the page, and what do you know?  Double posted.  lol.   I cleaned it up.  Thanks.   Edit, @ST notified me it was the Spam Filter.     Gee, I am only selling ideas  ... View more

I have a couple of thoughts: Certainly the Plantronics, with its short boom mic, is better able to isolate voice from noise. In addition to the mix placement, the "mini boom" has a sensor that sits against your face and detects when you are speaking and further helps to isolate voice. The QC 30 will not be able to do that and most other headsets do not either. The mic on the QC 30 is on the outside of the right earpiece. Not ideal. But it is not much farther than the inline control is from your mouth. I don't think that has much impact. Additionally, the QC 30 has 2 other mics for noise reduction. One on each ear piece. I'm not an expert, but using those three mics should help if they use an algorithm to measure the relative volume in each and identify what is to the side, what is in front or behind and what is in the middle. That would do it. The QC 20 is no Plantromics Edge for in call noise reduction. But it is much better than the QC30 because they are not attempting to enhance anything - where the QC 30 is trying to increase the volume of your voice. That is where the flaw is I think and that is what needs to be fixed in firmware. ... View more

Hello @Mutnat my friend.     I see your points and agree this is a very frustrating problem for many many people and Bose should have done much more to solve it - and frankly test it before release.  It is ridiculous.   But my experience, though bad, is not nearly as bad as yours for some reason.  I can use the QC30 in my car or while typing.  The headphones do transmit this noise into the call and it can be very loud.  But not as bad as you are describing.  At least not for me.     Still, I carry around my Plantronics Edge for calls because it is so much better.    I bought a pair of Beats X to try and 1) they are not much better on calls.  A bit but not much and 2) the music playback sound quaility is not nearly as good.  Great for Beats, but not compared to a Bose.   I haven't had much luck with LG neckband headset mic's either.  Better than the Bose but not too much.  And again, sound quality is inferior.   ... View more

Here's another one.   I have thought of trying one with my QC20's but never pulled the trigger.  Seems like a pain in the rear and also, it supercedes the Mic on the  qc20 and that may not be as good.    Griffin Receiver ... View more

@Mutnat   You could always consider something like this to make the QC20 wireless. Clip On Wireless Receiver    If you do, let me know how it works.   ... View more

@cedricj wrote: 1) Bose does not want to admit the issue 2) Bose is lying to the world selling a Bluetooth headset that cannot be used for phone call AT ALL. 3) Bose does not care about their install base 4) There is no solution for this issue. 5) we tried to reach every single author of the review of that headset but got no reply at all. Bose is clever enough to boycott them if they give bad review. Conclusion : stay away from this poor and sad company!   Wow.  cedricj, is trolling a hobby or are you a professional?  lol   Some thoughts on your points above: 1)  Yes, they could do a better job of admitting this is a serious bug and not a missing feature.  I agree 2)  "AT ALL?"  that is a huge exaggeration.  I use my QCC30 for calls on a regular basis in my quiet home office.  In an environment with much more than minimal noise? No.  It pipes in the noise and is not very good for calls.   3)  That is a pretty broad statement.  Bose responds to these forums and replaces headsets with issues.  They could do better and allow paid cross shippments.  But they do care. 4)  "No Solution?"  I think there is.  It requires a significant firmware update but it can be done.  You have no idea if there will be a fix.  5)  I'm not sure what review you are talking about.  I read this page and the last and couldn't figure it out.  Doesn't matter.       ... View more

@daveyowens You may be correct in every criticism of the Sony headphones and Sony support but if find it very hard to believe that the Sony's could amlify MORE background noise than the Bose.     Your comment "It doesn't suppress noise, the MDR1000X amplifies it." perfectly describes the complaints and behavior of the Bose headphones.  They amplify background noise to the point they are unusable in many situations.  ... View more

Actually, i have had a couple of Plantronic Edge headphones and they are by far the best noise cancellation earphones I have used for voice communication. I can stand directly in front of our garbage disposal and talk on a conference call and no one has any idea. I use them in the car in thunderstorms and people hear me clearly. They are fantastic. Unfortunately they are mono only so if you are in a noisy environment you have to plug your other ear and push in the Edge as a decent amount of sound leaks in. The perfect solution is the QC30 isolating you from sound while it provides the NC in call performance of the Edge. That was what I was really hoping for when I bought the QC30. But the QC20 is pretty good at this too. Much better in call performance than the QC30 and very good ANC to isolate you. I just want it in Bluetooth!! ... View more

You should just use a Bluetooth transmitter.  They are cheap and work well.  I have used this one on several flights with no issues   https://www.amazon.com/gp/product/B00P24XKS8/ref=oh_aui_search_detailpage?ie=UTF8&psc=1    ... View more

So far no improvement.  This is still the same problem it has been since October.   ... View more

  @roadking wrote: Hi.  I recommend you install the lastest firmware that was released yesterday.  HUGE improvement.   He has a 30.  No new firmware or date estimate yet for a QC30 firmware update. ... View more

Well it is fantastic news if Bose was able to fix the issue on the QC35. However I am skeptical. I would think that a fix this big would at least warrant a bullet point or mention in the change log. I see nothing. ... View more

@Jay31 wrote: I guess we just have to wait and see if firmware is able to fix it. However i think its a hardware design issue same as others think.     I really think this is an issue that can be improved greatly with software.   There are multiple microphones on the headset and they can be tuned to identify voices in specific areas (between the Microphones).  Bose just needs to use all the mics on each headset during calls to ID the correct voice.      Jawbone and Plantronics and others have done amazing things with their voice isolation during calls.  And the QC20 I have is much better too.  I think Bose knows how to do it and there are plenty of mics to leverage on the QC30 and the QC35.    Even if I am wrong and this is not possible, we need the ability to adjust how much noise is blocked  ... View more