Hi DrD On the sound touch app, select Internet radio, and on the search field,  type calm radio, not sure if this is what you're looking for but, results come up with calm radio stations.  Edit- Sorry, just noticed on your post that you can access the them :)  ... View more

Hi dasnyder1975 Your problem may be having Tv audio turned on, @ the same time as your Bose speakers, disable arc on your Tv, turn your TV speakers back on, alter the volume on the Tv to zero, then reselect the arc connection on your TV, for audio to play through your Bose.  If this doesn't help, please post back and I'll try to help you further. ... View more

Cheers Brent_B :) ... View more

Hi Kyle1uk If all system reset and a factory default reset has been carried out, you now need to call customer support on the Bose website, let them know exactly what you have done to rectify the problem so you don't keep repeating the factory reset. Hopefully they will get you up and running again with both systems. ... View more

Hi Scotconcorcorde Have the sky Q running through your T10 by hdmi cable, for this to happen successful, tell the installer to change sky q settings to 1080p. Once done, set your bose remote to control sky q, after that, plug the sky straight into tv and have a optical cable running from tv to Bose changing the sound output on your Bose system. Also change your sky Q to then output 2160p @ 10 bit if your tv is a 10 bit panel. The T10 as far as I'm aware can't pass through 4k. The sound on Sky Q is still only Dolby Digital so you won't be loosing any sound quality. Hope this helps ... View more

Hi Chostrider1973 The consoles for both 525 and 535 are the same, like you said though, it's just the speaker type, 525 being direct/reflecting & 535, the more advanced jewel cube speaker which costs more. There are also two types of the above systems, series 2 and 3, if you have purchased series 2, you can turn the top and bottom half of the speakers to point the drivers in different directions, the series 3 speakers have a solid enclosure with the drivers inside already set by Bose factory. Series 2 525 speakers are slightly larger with a fabric mesh over the drivers, the centre channel is just like a block rectangle, series 2 535 are smaller with a metal mesh covering the drivers and the centre channel has more of a curve look, opposed to looking like a house brick (525). With the series 3, I'm not to sure, check out the link below from a Bose shop in Scotland, the speakers look identical with no mention of dimensions.  You could also try Bose customer support, they may be able to help you identify if the system is a series 3, you will find the link @ the bottom of the web page of www.bose.com Your browser should locate you on your country's Bose site. https://www.boseglasgow.com/lifestyle-535-525   Hope this helps       ... View more

Sorry, not familiar with this system, apart from changing the batteries on the remote which, you probably already done. It could be the actual leds have come to the end of their life. I would contact bose customer support to see of they can help. ... View more

If all cec settings on the directv are correct and you have the Bose cec setting on default, I'm afraid I can't think of anything else, apart from a complete reset with both devices and try again, I would also get in touch with the directv company, explaining the problem. ... View more

Hi Amazon1234 To optimally set your Bose, I would recommend using the Apdtiq with, Base,Treble, Centre and rear speakers all set to 0. Increasing / decreasing Treble and Base both effect each other. Sound engineers when mastering movie Tracks or audio do so on the assumption that, the end user has their settings all on flat. There are plenty off 5.1 sound test on you tube to test any of your settings. For audio compression, enhanced dialog slightly increases the volume on the centre channel to make voices more clearer, smart volume keeps the volume constant, noticeable when i.e switching Tv channels from a old type program to a new type program, or when adverts come on, the volume sometimes increases without smart volume switched on. I'am unable to help with TV setup as I can't remember myself :( for this lifestyle, please see link below for instruction in PDF format. https://www.soundtouch.com/servlet/servlet.FileDownload?file=00P4000000PS0tp Hopes this helps ... View more

Hi captgadget Is the Spectrum cable box remote, Infra Red or RF, if Infra Red, attach you Bose IR cable to see if this works, if you can not find the Spectrum Cable box on your setup menues through the Bose, this may not, have been added yet, I would then advise for you to get in touch with customer support stating model number so this may be added in a firmware update. ... View more

Hi Jdbose I would advise getting in touch with Bose customer support reference your problems, very surprised though with the Bose not picking up the Samsung sources, never heard of OSN or Bein but, after a quick google search i see they are pay per view receiver boxes for the Middle East. It may be a case of waiting for a Firmware update for your region. ... View more

Hi WideOpen Throttle I would advise ringing your country's Bose support number which you will find on the Home page of the Bose official site explaining, what you have been told, name of sales rep and store location + the extra purchase you have made reference the information you have been told. Hope its good news for yourself. ... View more

Hi Bryan600 To early to fully report but, I've found the green line does not appear when i switch off pixel shift on my Tv whilst switching to different resolution (source) through the Bose console, with my Tv being a Oled, this is needed to combat screen burn, I do recall some LCDs also having this option, screen burn can happen on LCDs (image retention) but, has a wider tolerance level than Oled / Plasma. Have you also tried switching HDMI cable from the Bose to the Tv with a good high speed one, the cable could also cause resolution issues as well.  We may be waiting some time for a firmware update :( ... View more

Hi Bryan600 I have my Blueray set on 4k (Panasonic UB900), to me the pic quality is improved by this? All my other devices, pS4 pro, Sky Q uhd all transmit in 4k or up scaled 4k. My problem occurs when after playing 3d games on ps4, 720p resolution :( Then switching the Bose to pass through 4k Sky or Blueray, the green line never has appeared on the games console? But like I said earlier, this occurrence seems to be happening less. Sometimes I have to switch the Bose source 2 -3 times to say bye to the green line :) For myself, I'm keeping an eye on this before, contacting customer service but, it all depends on how much this bothers each and every individual. If you contact them, just let them know, others are also having the same problem. All the Best ... View more

Hi Serge001 By turning on/off your external device, using the more button, is the correct procedure. The Bose remote buttons only turns on/off the console and TV.  If you wish for the Directv sat box to turn on or off when the Bose console is switched on/off,  press setup, on the Bose remote,   check cec settings, and select Cec default, you may also have to set some cec settings on your Directv.  Hope this helps  ... View more

Hi Bryan600 I also get this once in a while, if your tv is uhd, and the source connected to the Bose is upscaling uhd, you sometimes, get clipping of resolution, hence the green line normally on the right hand side, this to me though is happening less and less, switching the Bose source rectifies this for me. ... View more

Hi Kyle1uk Please make sure the console is turned off first, then remove usb stick if still connected to Bose console turn the console back on then, follow steps below for a system reset, taken from the Lifestyle 535 manual.   Resetting the system 1. Press and hold the Power button on the control console for 5 seconds or until the system status indicator on the control console changes to red. The system status indicator on the control console changes to red when the system shuts down. 2. Release the Power button on the control console to restart the system. The system status indicator changes to blinking green and then solid green when the system is on and ready to use. 3. If you still cannot operate the system using the remote, try the next procedure to pair the remote with the control console. Pairing the remote with the console You may need to perform this procedure if you are replacing a remote or if troubleshooting instructions recommend it. 1. Make sure your system is on. If not, press the Power button on the control console. 2. Hold the remote close to the control console. 3. Press and hold both the Mute button on the control console and the OK button on the remote at the same time for five seconds. The system status indicator blinks when pairing is complete. 4. Press any remote button and verify that the system status indicator on the control console blinks with each button press.   Please note, if the system does not restarts after 30 seconds, please press the On/Off button on the console again.  As you will have noticed, I've copied the pairing of the remote in with the steps in case your remote un-pairs itself from the console after this procedure.   If you get no joy from the system reset, please try a factory reset below.   To restore the Lifestyle's media console back to factory defaults, follow these steps:   Turn the system off  Disconnect the power cord from the back of the console  On the front of the console, press and hold the Source and the Volume - buttons  While holding both the buttons in, reconnect the power cord  The console will go through a boot cycle and restart. Continue holding the buttons until the initial Unify screens appear on the TV  After this reset you will need to Re-associate the remote with the system:  On the remote, press and hold OK and at the same time press and hold Mute on the console. Hold both for five seconds. The power LED on the control console blinks when pairing is complete  Release the buttons  Begin the Unify initial setup process for the system.   Above is taken from George_P, one of the moderators explaining a system reset for the Bose 535 system.    Hope this helps ... View more

Hi Espenr Just checked an older post with similar problems to your self, the moderator who helped, advised to carry out a factory reset by following below link https://www.soundtouch.com/KnowledgeCenterView#!/feedtype=SINGLE_ARTICLE_DETAIL&id=kA140000000GvFTCA0 then carry out the step by step instructions again. Hope this helps ... View more

Hi biamedley Sorry, I'am unable to help on this issue, you could always try a system reset but, i would advise you first to, check out your region website for the Bose support centre help line explaining what you have done and the error code. Also one of the moderators may be able to give more advise. ... View more

Hi Stevequatro Which lifestyle sytem do you have? ... View more

Hi Kyle1uk It seems as your system is stuck in a loop, first of all try a system reset, then retest, non of your settings or calibration will be effected by this, if this fails, only then do a factory reset, if any help is required for above procedures, I will do a step by step guide. Hope this helps ... View more