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- About sanmigueelbeer
About sanmigueelbeer
since
04-23-2017
10-09-2018
sanmigueelbeer
Friendly Fanatic
84
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15
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1
Solution
10-06-2018
08:12 PM
Did you update the app? And did the phone push the firmware to the ST?
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10-06-2018
07:54 PM
Hmmm ... "dynamic IP". This sounds like a Cisco WLC/MobEx. If it is, what firmware are you running?
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10-03-2018
04:40 AM
2 Likes
@Joel_D wrote: Unfortunately, we are unable to discuss our internal processes and procedures. We are very confident in our new Smart Home products series, and we hope you will enjoy them. Hi Joel_D, Please note that a response like this does not instil confidence to me as a buyer.
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10-02-2018
08:29 AM
@Simanty wrote: Thanks to those who spent time in writing the troubleshooting responses to date. Let us know with your finding.
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10-02-2018
08:27 AM
Are you trying to do multi-room/multi-speaker streaming?
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10-02-2018
08:21 AM
1 Like
@Sonic_the_racoon wrote: I'll see what else @Tony_A might suggest before contacting Bose Australia if an exchange seems warranted. Talk to Tony_A and organize an RMA. Remember, we are in Australia and we "pay" an "Australian Tax". Don't freak out if Tony_A will say that Bose Australia is in a "world" by itself and won't honour the RMA from Bose USA. @Sonic_the_racoon wrote: I checked my internet speed on fast.com and it's showing 24Mbps download, 0.6Kbps upload. Experience have taught me to trust www.fast.com than use speedtest.net.
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10-02-2018
08:19 AM
@AmbuTom wrote: My phone messured a signal strenght of -55dB, but the ST sometimes shows "poor" and cannot connect to some internet radio stations. -55 dBm is very, very good RSSI value. Right-o. Take the phone back to where the unit is and then open a browser (with the phone) and go to www.fast.com. Take three measurement of how fast your internet speed is and let us know the result.
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10-02-2018
01:04 AM
1 Like
@Sonic_the_racoon wrote: just at the moment the internet radio is back up, so I tried what you asked - selecting an alternate preset in the event of a failed preset - and I would say that in most (but not all) cases, this helps. The behaviour is wierd. Can you organize for the unit to be returned?
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10-01-2018
07:37 PM
1 Like
@Sonic_the_racoon wrote: * Press one of the 6 preset buttons on the ST10, which are all tuned to internet radio. It used to instantly play that internet station. * Now, instead, the right-most LED (the one with the SoundTouch symbol) usually flashes anywhere from 25-35 times, then glows steady, ie. it thinks it's playing a station, but there's no sound. * If I then change stations by pressing a different button, sometimes it will play - but these days more often than not, it still won't play. Hmmmm ... So, let's say that you've got ABC radio in Preset "1". You hit this and see the above behaviour. So you hit "2" (or any other presets) and then back to "1" and ABC radio works again? However, everything is fine if the radio is connected to the phone using BLE. So the question is this: Is the phone connected to the WiFi or 3G/4G? @Sonic_the_racoon wrote: PS: this router does not work in dual band mode - it's either 2.4GHz or 5GHz but not both at the same time What can I say. It's a Cisco-branded router with stupid firmware that no one can get hold of. Cisco will only release the firmware to Optus. Oh well, 5.0 Ghz is still heaps better (compared to 2.4 Ghz spectrum). Just hope all the WiFi clients at your home supports 5.0 Ghz. @Sonic_the_racoon wrote: since each speaker is affected the same way, could a recent firmware update have caused this? Anything can happen. If you ever get prompted to update the SoundTouch app, DON'T.
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10-01-2018
07:24 PM
@Joel_D wrote: The new app and system have been built brand new from the ground up. As for testing, there has been rigorous testing completed before this product series was launched. These are very vague response(s). A little bit of technical details would be nice like Deployment Guide or Configuration Guide, perhaps? So, if there was "rigorous testing" done, any independent third-party can vouch for this claim (and not a guy in a white truck)? (I don't know how marketing or PR would react but would Bose want to see these new platforms work or would they want to see platforms being RETURNED by customers?)
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10-01-2018
07:40 AM
@André Johansson wrote: What do you mean the network is exactly as the one found in BOSE? Lack of product testing. The product was "tested" in very limited environment which does not reflect how it's used in the "wild". @André Johansson wrote: guess I may abondon it.. So sad that it is like that when I really like the products they have. And own a couple of them. Bose is unable to fix the issue because they don't have the technical skills to fix it (and they don't want to because it'll cost money). Don't bother with their new "generation" of platform. It'll most likely suffer the same fate. Unfortunately, if multi-room/multi-speaker streaming is what you (and others) are looking for, SONOS is still THE top-dog. However, be warned that SONOS's remote-end speakers do not support 5.0 Ghz. They use a hybrid, called "boost" mode, where music "service" hits a SONOS on 5.0 Ghz and this device then broadcasts across to other SONOS speakers (still) on 2.4 Ghz. To put it bluntly, until SONOS comes out with a new range of remote speakers that can support 5.0 Ghz, I'd take extreme caution when jumping into SONOS solution. Bose is meant to be a distant #2 but others are catching up. Denon's HEOS, Naim's Mu-So, Marshall and BlueSound are some of the different multi-room/multi-streaming competing for the #1 and #2 slot. Naim's Mu-So is only 2.4 Ghz. Marshall's product specification doesn't make sense. (The same model specs says it's 2.4 Ghz but support 802.11a/b/g/n, which doesn't make sense.) Denon's HEOS 5/7 (2.4 Ghz & 5.0 Ghz support) are both looking good (good documentation support). Some reviews are actually pitting the HEOS 5/7 against SONOS when it comes to multi-room/multi-speaker reviews -- a good sign.
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10-01-2018
06:10 AM
1 Like
@André Johansson wrote: Why the hell do they still sell it and say it's so easy in the advertising.... It is easy. As long as the wireless network is EXACTLY the same as the one found in Bose. It is better to abandon any ideas and dreams of multi-room streaming because, so far, the "leader" in multi-room streaming is Bose's major competitor, SONOS. Read some of my responses regarding Bose and wireless and you'll begin to understand that Bose should've followed Senheisser and stuck with headphones/earphones because their wireless implementation is "not so great" (if I was to put it mildly).
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10-01-2018
06:06 AM
1 Like
Change DTIM to 5. See how it goes. That should be enough. See if the Bose platform connects to the 5.0 Ghz only and observe any improvements (or not).
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10-01-2018
01:04 AM
@André Johansson wrote: I'm having problems with not able to play music the same music at the same time to my soundtouch 10 and wireless link. When I add the other to the group it don't play anything at all. Going nuts here. Are you trying to do multi-room (wired/wireless) streaming? If it is, then it is a known bug and I don't believe there are any plans to fix it.
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09-30-2018
09:30 PM
1 Like
@Sonic_the_racoon wrote: Currently 'standard channel' is set to Auto. Keep the channels at "auto". @Sonic_the_racoon wrote: My router doesn't seem to have too many options in that regard - please see screenshot. Look under the Wireless > Advanced tab or the QoS tab. Other settings are fine (40 Mhz channel width) and the network mode as "A/N".
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09-30-2018
08:02 PM
1 Like
@Simanty wrote: I have had a new router with 2.4G and 5.0G and have tried both to no avail. Listen, when there is a dual-band wireless router/AP/modem, Bose platforms will pick 2.4 Ghz over 5.0 Ghz. It's a bug and it is/will not going to be fixed. The un-official (non-Bose scripted) workaround is to do the following: 1. Create an SSID (WPA2, AES/PSK) that is only broadcasted in 5.0 Ghz; 2. If possible, disable 5.0 Ghz Data Rates from 1- to 11 Mbps, set 12-, 24- and 48 Mbps to Mandatory and make the rest as Supported; 3. Enable or allow 20- &/or 40 Mhz channel bonding; 4. Disable 80- &/or 160 Mhz channel bonding; and 5. Make sure mDNS is enabled. @Simanty wrote: Its approx 5 meters from my router and signal strength is only Fair. If it's >4 metres away from the wireless AP, use a smartphone or a tablet. Don't trust the RSSI reading from the Bose platform (because it's not only buggy but it only "reads" from the highly-congested 2.4 Ghz spectrum). A reading from -72 dBm (the lower the number, the better) is good. How to "measure" the RSSI (radio signal strength indicator) of the Bose platform to the WiFi AP? IMPORTANT: The distance between the Bose platform and the AP must have a minimum distance of 4 metres (~13 feet) due to free-space-loss (FSL). Smartphone is good because it's "small". Get an app that can "read" or measure the RSSI and expresses in "dBm" unit. The value is normally expressed in a negative value from 0 to -100 dBm with the aim of the lower-the-value-the-better. Put the phone IN FRONT of the Bose appliance and read the RSSI value in 5.0 Ghz. (If 5.0 Ghz is not available, then take the 2.4 Ghz. Pay close attention to the channel the AP is operating on.) Pay close attention of the phone's orientation in relation to the AP. Remember the "orientation"? Follow this and move the phone to the left, right and behind the Bose platform. Same as before, take the RSSI reading (5.0 Ghz preferred &, if 2.4 Ghz is the only one available, note down the channel of the 2.4 Ghz is operating on). I have no idea where the WiFi antenna of each Bose platform is and it's attenuation value. So I'm just going to have to presume that the WORST value of the reading is what you need to consider. NOTE: -72 dBm may not be "voice quality" signal but for a low-stream-low-speed requirement for a Bose platform, -72 dBm on 5.0 Ghz is already very, very good (and to aim for). Bose platform only have (a cheap) 1x1:1 (MIMO 1 inbound antenna, 1 outbound antenna, 1 spatial-stream) antenna. WiFi speed-wise? The antenna "might" negotiate to about 75 Mbps, however, this does not mean the platform will use up the entire 75 Mbps. Depending on what WiFi (not BLE) streaming metrics are used, between 64 kbps to 256 kbps is what it will "use" to connect to the internet. TO ANYONE READING THIS RESPONSE: Please give the above workaround a try and provide feedback (whether it works or not).
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09-30-2018
07:34 PM
@MRF wrote: I have thick pre Sheetrock era 1950's plaster walls getting a clean signal can be tough. That's nothing. Without doing any further research, I would give this kind of wall a -6 dBm loss (compared to elevator shaft, with cars, would be about -20 dBm and pre-fabricated concrete is about -12 dBm). What I would like to know is what kind of wireless AP/router/modem you've got. Make and model would be nice so I can determine if the issue is due to co-channel interference (if the WiFi adapter is connected only on 2.4 Ghz) or not.
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09-28-2018
10:14 PM
@Joel_D wrote: The new Smart Home Speakers will not be integrated with SoundTouch products. This is based on an entirely new platform Joel (and Bose), This "new platform", will wireless mDNS (read: multi-room wired/wireless streaming) be fixed or is it a copy-and-paste from the "old platform"? Next tricky question: Testing (or lack of). How much "testing" has this been done? Has this "new platform" been tested in the wild or just in a sandpit over at Bose? Best Regards/Mark
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09-25-2018
03:02 AM
Right-o. So this wireless modem/router/AP supports only 2.4 Ghz. So try the following: 1. Data Rates: Disable data rates from 1- to 11 Mbps, configure 12-, 24- and 48 Mbps as Mandatory and the rest are Supported. 2. If 40 Mhz channel bonding is enabled, turn it off 3. Radio channels: See what happens if you configure channel 11. 4. mDNS: Make sure this feature is enabled in the wireless router.
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09-15-2018
06:15 AM
Ok, so radio1 is actually 2.4 Ghz and radio0 is 5.0 Ghz. So what happens if you move the SSID to a 5.0 Ghz? What "series" is the Bose appliance? I believe series 3 supports dual-band WiFi.
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09-15-2018
04:53 AM
To the left, WiFi > radio1: Master "Bose", what settings can you do?
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09-15-2018
04:03 AM
@BigBad wrote: It’s a Linksys 3200 ACM flashed with OpenWRT firmware. Ok, so create an SSID that is only broadcasted in the 5.0 Ghz radio (WPA2 AES/PSK). Next, disable 5.0 Ghz data rates from 1- to 11 Mbps, configure 12-, 24- and 48 Mbps as Mandatory and the set the rest as Supported. Disable 80- and 160 Mhz channel bonding. It's OK to use 20- or 40 Mhz channel bonding. Make sure mDNS is enabled. Try to force the Soundtouch to connect to this new SSID.
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09-15-2018
02:10 AM
What is the exact model of the new wireless router/AP/modem? Can you try to factory-default the SoundTouch? I suspect the PSK is incorrect.
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09-15-2018
01:52 AM
1 Like
We are going around in circle, therefore, I am no longer replying to this sort of subject. I am not here to discuss or debate about what Bose "should" or "ought" to do to get their products working. I'm here to help Bose owners get their platforms to work with WiFi and wired network.
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09-14-2018
08:34 PM
@Marty K. wrote: SoundTouch products are not plain speakers, or mere blue tooth speakers, and they certainly aren't priced that way, or advertised that way. They are wi-fi speakers that are supposed to be able to do multi room audio. Bose's product pages for these devices talk over and over again about the app, but if the speakers and the app don't talk to each other reliably, Bose has not delivered on its promise. Firstly, let me say that I'm not here to defend Bose. I am here because I've observed Bose "support" to identify and fix issues relating to WiFi issue(s) about their product, sadly, "inadequate". The good thing about this forum is Bose actually "responds". The bad thing about Bose's response is, to sum it in a more diplomatic way (or risk getting this response torn down due to "SPAM"), is that they are unwilling to admit that their is a fault with how they've coded (or lack of coding) the WiFi supplicant. More importantly, they're unwilling to admit this fact because they don't have any WiFi engineers (full- or part time) in their organization. Like I've said in previous posts, Bose's major competitor, SONOS, even have a YouTube video about WiFi interference but Bose doesn't have any public-facing documentation(s) about this topic. Bose's "support" only has a list (dot points) to tell customers that what to do to fix the wireless. In other words, "the issue is YOUR wireless AP/modem/router and not a Bose issue". Now, about my comment of "Bose's core functionality". I will stand by it. Bose specializes in audio product. Period. Adding BLE, wired and wireless ethernet is just a way to get the product out the door faster. Bose is under NO obligation to get either the BLE or wired or wireless to work in any way. As long as it works in their lab (aka "controlled environment" that doesn't reflect a majority of the real world deployment), no matter how askewed it (testing and verification process) is, it is good enough to get the product out the door into anyone's home. Don't believe me? The since the word/phrase Internet of Things (IoT) has been introduced, this phrase as been used, abused and over-used. Every dodgy manufacturer from cheap internet-facing cameras which has hardcoded root username/password to personal video recorder with leaks credentials like a sinking ship. Bose's "IoT" platform is not immune. Bose does not have anyone who can fix issues because the issues don't form part of their "core" business/functionality: Audio. And I suspect the company who fabricated the wireless chip, Nortel (and later sold the business unit to Texas Instruments), don't want to improve the firmware unless Bose is willing to pony up more money. Don't believe me? Read the Security Bulletin by TrendMicro (December 2017) (LINK). This is about the security vulnerability of Bose and SONOS products. (SONOS has released an update to fix this vulnerability a few months after the bulletin was published.) And it is stated in this bulletin that TrendMicro has " reached out to Bose and are currently waiting for their response." No response from Bose. About a SECURITY BULLETIN. Since December 2017. Let that sink in. Regarding Bose's synchronized streaming to multiple platform (aka "multi-room WiFi streaming") is probably not working because of how badly mis-interpreted multi-cast DNS was coded into the system. I am hoping their instruction of Apple AirPlay 2 will make improvements. NOTE: When it comes to "high end" online speakers, SONOS is number one (at any given time, according to the TrendMicro security bulletin, there are between 4K to 5K online SONOS platforms compared to 1K Bose platforms), Bose is number two. I'm looking for options, myself. I want to replace my Soundtouch 30 (series 3). I've ruled out SONOS because all their platforms (including the new ones) only support 2.4 Ghz (WiFi). Another up-and-coming is Marshals and they too only support 2.4 Ghz.
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09-13-2018
06:57 AM
What is the exact model of the wireless router/AP/modem?
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09-13-2018
02:53 AM
@Marty K. wrote: this is the core functionality of the product. I disagree. The "core" functionality of the Soundtouch is audio. Adding BLE and/or WiFi is just another way of sell the product. Bose does not have any obligation to get the Soundtouch to work with WiFi when options such as Aux port, BLE and ethernet are available. NOTE: Ethernet also suffers the same mDNS issue as wireless. What should be noted is, according to the TrendMicro (December 2017) about security vulnerability of Bose Soundtouch (LINK), at any given time there are 1,000 Soundtouch that are online (mostly US and Sweden) while there are >4,000 SONOS online. This means Bose doesn't have the "numbers" to call in someone to fix the issue with wired/wireless networking. NOTE: Read the TrendMicro report and notice the following lines: We also reached out to Bose and are currently waiting for their response.
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09-12-2018
02:47 AM
@jimgfitz wrote: Your wife takes orders from you? My wife needs my technical skills to get the Soundtouch to work on wired & wireless. So if she doesn't listens to me the only way for her to connect her beloved Bose Soundtouch is via BLE (which she finds inadequate). So, yeah. She takes orders from me. @jimgfitz wrote: Links to competitors sites is spam. I will respect that kind of decision if Bose has something to back it up. But they don't. SONOS, for example, has good videos about WiFi co-channel interference (LINK).
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09-11-2018
10:45 PM
@Fizzer wrote: But unfortunately this is 2018, not the 90s. So when you jump into the Wireless Home Speaker game, you should at least be ready to make an effort. And I never got the impression that Bose was. With Sonos, I now feel genuine excitement. After 10 minutes in their app, I understood why they’re the leader in their field. Their ecosystem is stable. Their app features and services are plentiful. They have new products coming that play nice with their old ones. They’ve just gone public. I told my wife that her Bose SoundTouch 30 is the last product she'll get from Bose. THREE of my biggest gripe with the Bose platform are: Bose's "closed ecosystem". It's like they want to be like Apple. It will only make things worst because Bose don't have IT support to get their platform to move forward for home and office use. Unlike pre-wireless it was easy to hook it up as long as their are audio out ports. Nowadays, people want to hook up these things with either BLE or WiFi. The problem now is Bose's WiFi is not up to scratch. As I've posted before, Bose probably don't have a WiFi engineer who knows how to code the WiFi supplicant that is part of their "closed ecosystem". Bose's implementation of mDNS needs a lot of help. How can they say that their speakers have "multi-room support" if there is a lag? Bose's definition of WiFi. Don't tell your customers to use 2.4 Ghz because, frankly, there is "no place at home" to use 2.4 Ghz. 2.4 Ghz is overly congested in residential and commercial areas. If you can't code your WiFi to be "smart" then get someone to do it. Failure to do so only makes customers think it's a "Bose thing". Oh yeah. Gaslighting. The forum administrator needs to "grow up". I had a response removed because of SPAM. I had to re-write my thread to keep it from getting removed. I am a regular at a Lithium-based forum of a very large (multi-billion dollars per year) company. I've never had a thread removed due to "SPAM". About SONOS, some people think "Bose platform and WiFi don't work (well) so I'm going to SONOS". Bad news people: Bose platform have dual-band WiFi (2.4 Ghz & 5.0 Ghz), however, SONOS platform are only single-band (2.4 Ghz). If there is co-channel interference issues using Bose, then it'll be worst when migrating to SONOS. I am looking at Marshal multi-room speakers (LINK), however, their product specification page (about WiFi) is so poorly written that it doesn't make sense. It says " Connects to your home Wi-Fi network with any WPA, 802.11 b/g/n/ac, 2.4 GHz/5 GHz with diversity ". If you've invested "thousands of dollars" that means you have a strong passion with audio equipment. Here's a good option: Raspberry Pi 3 (rPi), a good amplifier and wired speakers. The new rPi has dual-band WiFi plus BLE. You can connect the rPi using cable to the amplifier (or via BLE). There is a plethora of open-sourced UNIX/Linux-based apps that mimiks the Bose app which is easily "presented" using a browser (mPC is one that comes to mind). Hope this helps.
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09-10-2018
06:15 PM
You may need a dual-band (2.4 Ghz and 5.0 Ghz) wireless modem/router/AP and do the following: 1. Create a new SSID (WPA2 AES/PSK) that is only broadcasted on the 5.0 Ghz radio; 2. Still on 5.0 Ghz, disable Data Rates from 1- to 11 Mbps, make 12-, 24- and 48 Mbps Mandatory and the rest are Supported; 3. If 80- or 160 channel bonding is enabled, disable it; 4. Enable 20- and/or 40 Mhz channel bonding on the 5.0 Ghz radio; and 5. If there is a setting for mDNS, make sure this is enabled. 6. Once these are done, factory-default/factory-reset the SoundTouch appliances and get them to join the new SSID that is only broadcasted in 5.0 Ghz.
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