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- About MykelNeiD
since
06-07-2017
10 hours ago
MykelNeiD
Animated Arbiter
119
Posts
17
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4
Solutions
yesterday
If i get this right you need the mac adress to pass it on to the admin so he can add it to the network (mac adress filter)? Maybe you can establish a direct connection from a laptop with an ethernet cable to the st300 and read out this information. The easiest way i think would be to have a dummy router or access point you have access to. It doesnt matter if this device has a internet connection. Just connect the st300 with it like written in the manual. When connected launch your soundtpuch app and go to the 3 lines on the top left corner - settings - info about- Soundtouch 300 . Down there the mac adress is shown. But maybe there is a more simple way. Edit: i would generally try to use an access point or router and connect it with the existing network to have something like a DMZ for your local network electronics. So you make sure that none else can control your st300. But maybe i am wrong.
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yesterday
Afaik it is written down in many tv's manuals and for me, as someone who earns his money with IT this is basic stuff. I also think the mods are aware of this,too but sometimes maybe miss that, while taking it for granted. Also if you read this forum many ppl claim to have taken care of a lot of stuff and are to stubborn to accept other ppl advises and get angry on stuff. Maybe they should make a prerequisite section and put it in the manual to make ppl aware of things
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yesterday
We do need more information about your hardware. What tv model are you using, what Soundtouch system? What does your cabling look like?
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yesterday
Yeah enabling SimplyLink(HDMI CEC) is mandatory to make this work. Not sure if this is part of the manual, but in case it is not bose probably should put a remark into the manual
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Friday
Because it's not designed to be paired with each other? I mean out of what illusion you would think that would be possible? Ppl tend to have the weirdest ideas...
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Friday
If Bose is not able to sort out what is the root cause of the issue to get a proper firmware ready, they'd at least put out a proper way to roll back and make sure the smartphone app can handle this. What really annoying is this the lack of tranceparancy of Bose. You can calm quite some people letting them know what exactly is going on right now, what the next steps would be to resolve this issue and give us an ETA on a fix ,if possible. If you can't ,well just be honest and say "we cannot give an ETA,just yet". But they should be do something asap.
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Thursday
I highly doubt you can make it a 7.1 system ,so my answer would be "no". But it could only be an artificial bottleneck by the software. Not sure though. Maybe some day in the future ,after all current state problems got fixed and it leaves headroom for an enhanced featureset.
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Wednesday
Ok so for me i do have a Asus Router and have set the following: 2.4ghz network set to n-only , since the st300 is bluetooth enabled(the refered bose kb article said to not do this if the soundtouch is not BT enabled) and i did put it on n only even before because i prefer n standard over the rest. Network is using 20/40Mhz Bandwith Channel Settings are set to auto 5ghz network is set to n/ac-mixed Network is using 20/40/80mhz Bandwith Channel stuff is auto again -- I read somewhere that if you can confire something like "AP isolation" (listed in the advanced wifi settings on ASUS) you should put it to "off", which i do have. There are some more settings, but i think that should be it for now. Maybe you can do some testing.
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Wednesday
Maybe you can make some remarks to specific settings like what mode is the router in atm? B/g/n/ac or mixed mode? What about dhcp ? Is it enabled? What is the lease time for the ip adresses? What router is it?manufacture and model? It can be important what wifi channel ot is using when you re living in a flat with multiple wifis around. What smartphone are using? Is it using the 5ghz band or 2.4 or even both? You could infact try a factory reset of the router. But i'd concider to do that if nothing else is helping.
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Wednesday
Maybe this is helping: https://www.soundtouch.com/KnowledgeCenterView#!/feedtype=SINGLE_ARTICLE_DETAIL&dc=SoundTouch&criteria=BESTANSWERS&id=kA240000000L3j3CAC Check for your router settings.Maybe it can be sorted out if you could provide screenshots of your router settings, but make sure not passwords are shown :)
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Wednesday
Can you check if this changes when you change the output mode for the digital optical output, or can you put it into bypass mode or something like this? Maybe the internal decoder has some sort of trouble processing the signal. Is it a built-in tuner, or an external? I somewhat doubt its Soundtouch related as this would probably apply to the other sources as well, but as you said this is not the case.
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Wednesday
Hi Tony, are you aware that you'd need to install the Bose Soundtouch app on a smartphone/tablet or PC/Mac ? The app will assist you with the update and provide the settings to control the levels of the rear speakers.
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Wednesday
1 Like
Wow all that effort put into a whine post. Congrats. No offense ,but this is pathetic. Problem somewhat is that people thing it's pretty much plug & play, unfortunately the whole chain of components to make it work _can_ be quite complex. Btw. it is no general issue with LG as mine does infact work well so far.
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Tuesday
It can happen to tempered glass: https://en.wikipedia.org/wiki/Spontaneous_glass_breakage Though it should be very very rare. Not sure if this is covered by warranty, but i'd say it was a faulty glass plate. I dont even know if any insurance whould pay the damage will be hard to prove unless an expert can prove that it was not your fault. Give it a try and call your local bose support hotline.
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a week ago
Not sure how this would work tp be honest. How does your current cabling look like? I mean the avr does only have 1 arc channel that is supposed to be connected to the tv. But how is audio being processed to the soundtouch then? My guess would be the optical connection then as the avr offers 2 of them. Next step would by to see if the st300 accepts pre processed audio signals from the avr or if the avr needs do bypass the signal so the st300 can do the decoding. But this would result in purely dolby digital/dts only.. Also to mention even if the source is delivering something like doöby atmos or dts:x , the advanced techniques carry the core codec like dolby digital and dts in its wrapper codec. Meaning the only reason why an avr would make sense is for being an expensive HDMI switch. Never heard of anyone that got it to work, but i'd be highly curious. What is the core idea behind this?
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a week ago
You're welcome. I somewhat do agree that Bose needs to provide a solution to adjust each speaker's level individually and also stuff like simple left/right balance. @humbertoje one last thing i'd advice you to check. Make sure that whatever devices you use for playback do have set the audio mode correctly. I felt like if my TV was set to PCM the whole system did not sound good, especially the VI300 sounded like they didn't play the whole package. I had to switch my TVs output mode to "auto" on the audio format, so it'll properlly process dolby and dts for like the built in Netflix/Amazon app etc. Same applies for the BD/UHD Player - mine offers pcm or bitrate, so picking bitrate over pcm is the obvious choice.
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a week ago
Hey humbertoje, You just cannot adjust vi300 volume through the st300 hardware remote. Thought i already said that clearly, sorry for the missunderstanding. Also the reason i am asking for specific scenarios is that i find my vi300 rather loud in most cases. But mine do stand like 1 foot behind and like 3feet to the left of my sofa as on the other side aswell facing the TV. Eventhough the speakers arent dipoles, i felt like turning them to point at the tv is giving the more emersive ecperience. But maybe if you do put them on the wall at a distance of like 10feet they,re not loud enough. Dunno.
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a week ago
Ah ok mate, sorry if i got this wrong. Apparently controlling the tv via the app is not possible. You can only adjust the volume of the vi 300 through the app in addition to the regular volume levels you can control via the remote. Out of curiosity - whats the exact scenario you're facing that makes you wanting to change volume levels that often, or is it something else?
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a week ago
?? Exact model? Why shouldn't it work? Do you even know the basics? You may want to take a look at the manual of both devices to clear things up.
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a week ago
Here in Germany the channels would be either call the local Bose support hotline, or claim it via the vendor.
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a week ago
Of course. You can increase or decrease the volume of the vi 300 at every point in time and with whatever source your are using i.e. spotify,blu ray, netflix etc.
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a week ago
Well, i have to believe that you tried each step and did it correctly. So there is not much i could think of that may help. If returning is the only way to make you geel better, do it. The optical connection and the hdmi mess might be one thing why sonos is optical only, but for premium price as well. So for me the comparison to a much cheaper item is not that smart. It is also no question of price in general i believe. All i can say from my pov is i owned a philips and now do own a lg tv and did not have any major issues, yet. So my guess is the hdmi implementation by samsung also needs to be taken care of by samsung. Not only bad Bose.
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a week ago
Just stick with the bose support, so you will make sure you act within warranty. And don't ask another user to leak something as it is no official sw just yet
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2 weeks ago
Is there something you did try to fix it? Otherwise do the basic stuff: Unpower both Unplug cables Wait a few minutes Replug --- Try if disabling and reenabling hdmi arc/cec controls on the tv and also try if putting hdmi cec mode to alternate inside the soundtouch app is resolving it. --- Last but not least. Some ppl report that a factory reset of their samsung did resolve this issue.
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2 weeks ago
Hi Jessi, da es sich um ein englisches Forum handelt, wäre es besser du schilderst deine Frage nochmal auf englisch oder rufst mal beim dt. Kundendienst an: 069-667786790 . Denke der Kundendienst kann dir am schnellsten deine Frage beantworten.
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2 weeks ago
1 Like
I did have this with my lg iled c6 once and i believe to disable and re enable simplylink gor each source again one by one. But what i noticed was that it took about 3 secs until sound came out after reenabling so be a little patient. Lastly you could do a factory reset on your tv but be careful to save your settings in case you did some isf calibration. Otherwise it'll get lost.
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2 weeks ago
Well, maybe just give your local support a call, but if i was you, i'd rather call my insurance in case it was an accident ( animals, children etc.) otherwise i'd imagine the glass to be quite pricey.
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2 weeks ago
Likely to be the UB 20 series II you are looking for. Ez to gather this information from the webz, isn't it?
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