This is what he said , Bose UK Customer Service have received communication today that our engineers have identified an issue, and that they have found a fix for this issue. We understand that this fix will be included in the next update for the SoundTouch software, which is due in early to mid-September. We are not able to hotfix this as incremental updates such as this can cause bugs in other areas of SoundTouch, but we can confirm that a fix is coming. Please feel free to email me back with any questions. Kind regards Sam ... View more

Hi everyone, Just an update. I've been emailing uk support last week and today the told me a fix would be coming early or mid September. Let a hope and pray this is right. ... View more

Yes I agree totally with you, I think beta testers from actual owners would be a great idea and prevent all this happening all over again and only help The Bose brand in the long run.   ... View more

Ok Thank you Brent. ... View more

Any news back yet? ... View more

Thank you. Appreciate the help. ... View more

Thanks for getting back to me , 1 yes when it comes to the bass test tones they only come from the soundbar during calibration. 2 yes the led is white before and after calibration 3 there is some audio from am300 but it might as well not be there. When I turn it off from the app the soundbar produces more bass than the sub did when it was on. I would like to add that I have done a factory reset many times. Yes the bass is much better after it but my soundbar and surround speakers sound terrible. They needed to be calibrated. But as soon as I do it I lose all bass again. This is reallly really upsetting me. As before this my system sounded amazing I was more than happy. But after new update it just sounds empty. No punch. ... View more

Thanks man you r a legend ! ... View more

Thank you very much for doing that SHREYAS. I really appreciate you doing that. Also I agree that we should keep this guy close as he seems to actually be doing something. ... View more

I have tried the factory default. Yes the bass is a little better but still must have it to max to get any strong bass at all where as before new update I had it at maybe the 2 setting. Also after factory default the soundbar itself and the surround speakers did not sound as good. So I had to run adaptiq but after a ran adaptiq all bass was lost again and yet again the bass test tones only came from the soundbar and not the sub. ... View more

Ok, thank you magic. ... View more

There is a lot of us in this boat with you my friend. It happened after the latest update. There is other threads on it. Take a look on the forum you will see. We are all hoping for a fix  ... View more

Thank you for reply Brent,  but cant you ask magic where he got the new firmware ? In private of course. Maybe then you can find out the truth for us please. Because I can't see why he would just make up something like that.  ... View more

Magic,  can you help? Have you the new firmware installed and if you have can you tell one of the mods in private where you got it ?  ... View more

@all mods , can you tell us anything about magic has said ? Any help would be appreciated. ... View more

Yes they seem to be your only two choices my friend. But please add to those threads so they know it's not an isolated problem. ... View more

https://community.bose.com/t5/SoundTouch-Speakers/Firmware-15-issues-here-is-the-solution-finally/m-p/64924#M44378 Also look at this thread. ... View more

https://community.bose.com/t5/SoundTouch-Speakers/Acoustimass-300/m-p/63825#M43755 Go to this thread my friend. We are all in the same boat. ... View more

Well I'm from Ireland really hope they implement it here :) ... View more

Thank you magic I apologise for asking. I'm just frustrated with the lack of bass. Thank you for letting us know about what you have found out and again I apologise for asking for the new firmware. ... View more

Thank you for you're reply. Can you ask about the fw version 14.988 as mentioned in another thread by magic as he has said that support have told him that some subs have something wrong with them and that there is a fix for the sub with a new fw called 14.988. Please find out what you can. ... View more

I apologise. It's just I'm sick of being told one thing and then being told another. ... View more

Exactly !!!! This is really maddening. It feels like we are being treated like idiots. When will we finallly get the truth ???? ... View more

It's just that this is all so frustrating. We are being told one thing by the mods here and another from support elsewhere. Can someone here tell us the truth for once. We are told that the new update was supposed to have no bass. Now we are hearing that a new firmware has been made to fix said issue???? What is going on bose ???,, ... View more

Magic can supply a link to this firmware and how to install? ... View more

I totally agree. I was more than happy with the st300 the sub and the surround speakers until the latest update. You can't expect us to sit back and take the answer that Brent gave us as acceptable. The system sounds COMPLETELY different after the latest update. I too want more answers and a fix so I can get what I paid for back ! ... View more

So the product they advertised with the thunderous base ( which is why I bought it cause it sounded amazing ) is not the way it was meant to sound??? Does that mean we are all intitled to a refund because the product they sold us was broken and had a bug they knew about for over a year ?? Is that what they are saying ?? ... View more

So as far as bose is concerned nothing is wrong ? Is that what we are taking from this ? No other comments from bose on the problem? ... View more

So you are saying Bose that everything is working as it should now. Well this is not sounding as it originally did.  Which is why I bought it. So now it's a different system as far as I am concerned with no bass tones at all. So am I intitled to a refund ???,, ... View more