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- About David Moore
About David Moore
since
10-20-2017
2 weeks ago
David Moore
Animated Arbiter
90
Posts
26
Likes
5
Solutions
2 weeks ago
I checked this on my own Soundtouch network - My Cloud Ex2 ultra as the NAS. For the Soundtouch app, Music, By Folder view - you can navigate down to the names in the individual files but file properties are not shown. The Nero streamig player also shows the NAS and the Soundtouch devices appear as 'play to' devices. VLC local network view will also show files on the NAS. To see individual file names without the extension (using Ipad), you can use the My Cloud app when integrated into the Files app, To see the file files properly you should connect to the NAS using Windows network share.
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04-25-2019
07:08 PM
Ok - this is odd. Shortly after submitting this the Soundtouch 20 reverted back its new name, the clock format changed back to 24 hour and both Soundtouch 300s report themselves as online as they should. All of this happened without doing anything. Dear Bose, please check if somebody was applying changes to the Soundtouch account device registration details recenrly. The firmware revisions remain as expected.
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04-25-2019
06:55 PM
Something odd happened this week with my Soundtouch 20 - It changed itself back to its previous device name and the time display reverted from 24 hour clock format to 12 hour clock format. The soundtouch app not cannot find the device and wrongly reports that the 2 Soundtouch 300s . appear on the app but on the about option report they are offline when they are both connected via ethernet and one of them is playing sound from HDMI at the time. I suspect somebody has reverted back settings on the Soundtouch app. The only recent thing done was installing the Soundtouch app on a recent Android phone.
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03-31-2019
03:01 PM
A related issue can happen when connected through HDMI direct in and the TV turns off and you switch back in, colour size and size size can be confused and switching the off and on back on can work.
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03-31-2019
02:44 PM
2 Likes
As soneone with 2 Soundtouch 300s, and a non samsumg 4k tv I suggest using the optical connection in place of the HDMI ARC Note that Soundtouch 300s have a passtrough possibility using the HDMI in port (enabled with Soundtouch ) that us not available to Soundbar 500/700? For Soundbar 700 it is meant to support HDMI EARC a new feature of the HDMI 2.x standards therefore supporting new TVs. if you get Soundbar 700 or Soundtouch 300 depends on your budget and if you have any other Soundtouch devices on your network or not or if you have a NAS storage with DNLA.
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03-25-2019
05:57 PM
I am quite happy with my QC35 (original version). But in case somebody wants to consider it here are some points for Bose to consider. 1. Provide more colour options outside the US, a fully red set would be nice. 2. Better battery would help, but the life is already quite good. 3. Charging time is not that bad, but USB-C can be added for those who prefer it, but I suggest to also keep the mini USB as well 4. Adding LDAC or similar codec for those not using IOS, so not useful for me. 5. Bluetooth 5 support. 6. An option for higher ambient noise cancel but with reduced quality audio not enabled by default. 7. Add find my buds support when the headset is switched on.
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03-24-2019
04:27 PM
Soundbar 700, 500 and Soundtouch 300 units do not send their own video through the HDMI port back to the TV, so you can see artwork only via the Bose Music app or for example on the Spotify app on your phone or tablet.
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03-24-2019
05:40 AM
We currently have 2 Soundtouch 300s and a Soundtouch 20 working together as needed. As it is spring - I was looking at the Soundtouch portrable as something which could be used with our network and also away from our network with our Ipads (IOS 12.1.4), so questions are: 1. How does the Sound compare to the Soundtouch 20, I expect better than the portable speakers? 2. How long does the battery last playing at around 30%. How long does the battery last with not playing and charge time, can the unit be used when charging. 3. Any issues with the up to date Soundtouch app and firmware especially together with the other units - the other units are in 20.0.10 of course 4. Will Airplay from the Ipad Mini 4 and Ipad Pro (1st gen) with IOS 12.1.4 work to the Soundtouch portable without connection to another WIFI - as the unit is without bluetooth. Our Macs use Mac OS 10.12.6 and 10.13.6 but not considering Airplay from those to the unit. 5. Any issues with using TuneIn, Spotify or music on NAS library (My Cloud Ex2). The objective is to use for music in a covered garage , not directly in the open.
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03-09-2019
07:31 AM
Today I have finally managed to identify the problem solve this, see below: When you connect via the HDMI direct in port of a Soundtouch 300, aspect ratio data is not passed through from the originating source and the aspect ratio is gets wrongly set to 4:3 (suggesting the Soundtouch has it's own aspect ratio). Bose can address this be adding a comment on the manual or making possible firmware update to the HDMI controller (which the Soundtouch app calls Si9777) of the soundbar to ensure that the direct input sources aspect data data is passed through or changing the default ratio for trhe device Bose LS to 16:9 (the easy solution as all new TVs are 16:9). Mac OS 10.12.6 does not have any option to set the aspect ratio, only resolution and underscan. The fix is to change the TV setting from auto to 16:9 or full and hide your original TV remote from cats and use the Soundtouch one. Once that is done, set the underscan back to halfway and check audio midi settings which is now back to 48khz, 8 channel, 24 bit. 7.1 surround. I only need to find the Adapt IQ again.
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03-03-2019
06:18 AM
Todays update: Tried a reset using the soundtouch and teletext buttons on the affected Soundtouch 300. Tried disconnecting and reconnecting the HDMI cables. None of this resolved the the problem. Which to be exact is where the display is correctly sized but left start position for both horizontal and vertical is off screen leaving a border of about 3 cm at the button and about 1 cm at the side of the 43 inch TV display when viewed in 1080p. Of interest the Mac is started in a recovery mode, that displays correctly For the monent, I have done a workarond which was to connect the HDMI cable which was plugged into the HDMI in port directly to the TV and then the picture is ok, however Audio/Midi setup confirms the TV as only supporting Sterio (which is incorrect) but it least I hear something. All of ths suggests I need to try to delete the settings for the Bose LS device from the setup files and then try again so if if the settings can be corrected when HDMI in is tried again. So this means I may beed to discuss this matter further of an Apple Forum. Any useful suggestions are welcome which is trying to force correct surround source identifiication if connection from the Mac is done using Optical.
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03-02-2019
09:45 AM
Well I did do some testing after the 20.0.8 update and everything seemed ok. In the case of 20.0.10 update I did not perform retesting, but I did not encounter any issues with tunein radio. I do have a current issue on one my units but it is mentioned in a different post as I do not think it is connected to the update. The suspected echo issue seems related to the Netflix Series Episodes that were being watched at the time. As I mentioned before, Airplay is not a priority for me, Gapless playback would really be good.
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03-02-2019
09:25 AM
An odd issue has occured with one of my Soundtouch 300s in the past week or so. If I connect either my Mac Mini or PS3 to the HDMI in port, the picture passed through regardless of the resolution (I tried 720p, 1080p and 2160p from Mac) that is set has an oversized vertical size so that the top of the display is off the screen and changing any underscan settings (on the Mac) are not able to connect for that. The sound is working correctly with both Mac and PS3 confirming that the Bose supports up to 7.1 channels with 192khz as expected. This Soundtouch 300 was working perfectly fine and the issue occured when 20.0.8 was installed and still present with 20.0.10. I suspected the problem was the settings for Bose LS device was remembered on the Mac but as I said the issue is also reproduced on the PS3. I will try performing a full reset on this unit tomorrow, my other unit does not have this problem with same 20.0.10.
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02-28-2019
04:29 AM
2 Likes
This month has seen 2 Soundtouch updates 20.0.8 and 20.0.10 which it turns exist only for undisclosed legal reasons and based on the offical post created eventually created make no sense to install as they do add or fix anything. Please agree either to either decrease the frequency of such updates or to bundle such changes with an update that actually does something. My top recommendations for a useful updates would be: 1. Gapless music playback from NAS and Spotify 2. Adding the much requested wake up and sleep timer feature, as I read some have resorted to 3rd party Mac app store updates to do that, why not add this - the Wave products have it. For me Airplay 2 is not a high priority at all but it would be nice to have some timescale at least.
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02-21-2019
04:00 PM
I also found and applied this to my Soundtouch 20 and both Soundtouch 300s. It appears to be a very small update but as you said, no information on exactly what it does and no offical posting as there normally is. Afterwards I did some testing to make sure I found nothing wrong - I tested Spotify (with and without Play all), Netflix, from Mac via HDMI in (Hbo Go, ITunes Movie playback) and ITunes music playback from My Cloud NAS - in general no obvious changes however my wife claims there was an 'echo' on Netflix 4K TV playback to one of the ST300s but I was not sure myself.
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02-02-2019
04:25 PM
Today we actuallly managed to get a second Soundtouch 300, it seems retailers are not stocking the units (the shop we eventually found had just 2 units left) and even an offical Bose Store in Shopping Center Sud Vienna did not sell it and tried to sell us the Soundbar 700 instead.
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02-01-2019
07:30 PM
1 Like
Bose, you may want to check your forum as it seems you have a series of posts compliaining about Bose products while appearing to promote others (a view I do not share). While I have mh own concerns, I am invested in Soundtouch.
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02-01-2019
07:01 PM
Much to my shock it seems that the Soundtouch 300is going out of stock just as we are trying to get another one. For example try searching Amazon you are will see what I mean. I suspect its an attempt to improve sales for the Soundbar 700 which has removed several key features and added something I do not want instead [Alexa). Bose, do not abandon perfectly good products. tIn case anyone forgot what the Soundbar 700 cannot do compared with Soundtouxh 300 1. No HDMI input 2. Cannot integrate it to my other Soundtouch products (st20 and st300 in this case), so no Play all. 3. it wont play badk Music from my NAS and the Bose Music app wont go Landscape on an Ipad and has no Mac Version.
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01-29-2019
12:57 PM
You did not say what source was in use at the time. If it was a soundtouch music source (San or Spotify ot Radio for example) and no TV source was in use the Soundbar can be turned off using the Soundtouch app from any device in the network the Soundbar is using. Your TV may have received an update that affected hdmi cec and thus the Soundbar. Check the setting you have in the Soundtouch app under the advanced settings, hdmi cec option, I use alternate on.
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01-23-2019
03:33 AM
1 Like
Looks like the A2DP profile support has been deinstalled from your system. Make a backup of your important files to external media and then consider using the System Restore feature as there should have been a restore point autonatically created before you started to make driver changes. If that does not work then you may need to completely reinstall and let Windows updates reapply. If like me you have the orignal qc35 note the software update to 2.5.5 which is working ok on my unit having updated with Bose Connect.
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01-20-2019
04:22 PM
On the Soundtouch 300 you have 3 ways to pass multi channel sound directly. Hdmi in port (not enabled by default), Hdmi out/arc. Optical in. Use the HDMI/Arc connection depends on your TVs support of that feature, optical can be used if HDMI/arc does not work. The HDMI in port should be can support 7.1 sources, unlike the optical or HDMI/arc. if you have a Blu Ray player or. Games Console that has Blu Ray support (especially with a passthrough) that is a good choice for connecting to the HDMI in, or you can use a HDMI switch. Your Sky box should be suitable with all connection methods. To enable the HDMI in port, access the settings in the Soundtouch app as it cannot be done from the remote.
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01-15-2019
01:16 PM
This functionality which is obviously meant to provide Radio service support where not present on TuneIn service has just been added as a new option on the Settings menu of the Soundtouch app, Perhaps I will try this at the weekend.
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01-13-2019
01:18 PM
Not everyone has the same opinion as you. I have a Soundtouch 300 which is used almost everyday and considering to get another one. if you read the previous comments they suggest Airplay is essential (it is not) if like me you connected a Mac Mini to the HDMI in port (which the Soundbar 700 does not have) this works very well. If really want airplay find an Airport Express (if you still can). as for Apple Music, you can always play from the Mac or send via Bluetooth or use Spotify instead which I do. Ok I admit I did not get the Subwoofer but I do not need it. i wonder why there are so many people listed as starters who say bad things about the products.
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12-25-2018
03:23 PM
Check with the Soundtouch app that your ST300 has 20.0.6 firmware (November). I suspect your problem might be caused by interference from other devices, it should not be from firmware update as there as no update this month. if needed try the instructions in the user guide on page 19 or if that does not work than 43 of the user guide and repeat.
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12-24-2018
06:35 AM
Thank you for confirming this. However please confirm why the support page for Soundtouch 300 for several countries says - 2018 suggesting that Soundtouch 300 would not be sold in 2019, I hope that is not the case as we intend to get another one to complete our setup.
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Re: Why do audiophiles make fun of Bose speakers?
12-21-2018
02:58 AM
12-21-2018
02:58 AM
There is a youtube video that discusses this topic is depth but everyone has their own opinion as ti why they selected Bose. My choices started with replacing a bluetooth headphone that would not charge and which was hurting my head to wear for long periods. I first tried to Sony MDR 1000x and then the QC35, after watching videos on both. i selected QC35 as it felt much better on the head and the musid seemed more enhanced to me, soundthing I linked when comparing something on CD with that from a Minidisc to to my ears had sounded better. My wife selected the Soundtouch 20 which as small, looked good, was not expensive and did what we needed. Following that we decided to think about replacing our old home cimena, whch was connected to my mac and which did not support HDMI sound input. i considered Pioneer (also big) and even Naim but we decided in the Soundtouch 300 it is blended in with look of the TV easily taking up less space and we could then get the multi room feature working as well. We would consider getting another Soundtouch 300 to complete our setup. Of note is the power usage topic, our old home cimena used input power of 150w, the Soundtouch 20 is 90w and I was amazed when I found out that the Soundtouch 300 was just 65w and sounded much stronger due to the special technologies that Bose has used. i will be ignoring the Soundbar 700 as it is not compatible with the Soundtouch 300 we already have and also heard yet another story about a gray parrot ordering from Amazon when the owner was not around. As for Speaker 500, same reason except that it looks like a larger version of the Revolve. We did not make up on mind on Portable speakers yet, the Resokve seems too expensive. For our car, we have an old Mirrrorlink unit which still sounds ok, but but can Bose produce make a system that can be fitted to existing cars as we might be interested since we cannot afford a Mazda.
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12-15-2018
02:27 AM
Your conments appear to suggest you made your CD collection available for use with the ITunes match service. That service as I recall, works only with supported Apple Devices and uses the M4P protected music format rather than the M4A format, which mean soundtouch cannot play back unless via Bluetooth. If the files were imported i to a local ITunes library first (quite likely) then you may have local m4a copies that the Soundtouch can play and you can either install the Soundtouch software on the Mac and make the Itunes library available while that computer is on. iTunes needs to be set to maintain an XML version of the library file and share it with other applications for this to work. Or you can get NAS storage that supporta DNLA (I use WD My Cloud ex2 ultra) and tell the Soundtouch app about that whidh is the approach I find the best. For best results network your Soundtouch devices via ethernet rather than Wifi and your speaker finding problems will go away. if you have the space use Apple Lossless format which Soundtouch supports.
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12-02-2018
05:18 AM
1 Like
iTunes music may be played with Soundtouch as follows (not listed in order) 1. The sound from music and other media on your Ipad can be played via Bluetooth. 2. Non protected Itunes music (m4a) can be played from NAS library that has ITunes server or from a computer that has a local Itunes library exported as XML and Soundtouch software installed and running on it. Notes: If playing from Itunes library on a Mac or Windows PC the Soundtouch background app needs to be left running. I used a Mac Mini in this manner until I got a NAS. The NAS I use is WD My Cloud Ex2 ultra and this works great with Soundtouch. Only old Soundtouch hardware supports AirPlay but an update for Airplay 2 is promised. If you have a Bose Soundbar that has optical input and an Airport Express with 7.8 firnware installed, you may be able to add Airplay 2 support via this approach. The Soundtouch app looks great on the Ipad and is used to control the Play all feature which also works with Bluetooth sources and it does not have to remain running, it just acts as a control. The apple music service is not available for native use from Soundtouch products and is quite a common request. Music extracted by Itunes and saved in Apple Lossless are compatible with Soundtouch. For the best experience use a NAS with your Soundtouch networked devices control it from your Ipad. In my view Soundtouch 300 music playback is noticeably better than Soundtouch 20 and reconmended. The most recent update does not impact ITunes playback, on the subject of Internet Radio however there any many comments.
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11-30-2018
10:08 AM
You do not need to uninstall but if you reinstall without unibstall you may found you end up with 2 or more sets of Bose entries listed in the startup items tab of the user accounts and everything will continue to work as long as you remember to run the install manually,each time the app says there is an update seems this a fault with the software updater itself which needs an update and probably relates to recent security updates to MacOS that may have broken it.
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11-30-2018
09:59 AM
There should be no association between the connectivity inidcator and the AdaptIQ prodedure ending unless connectity to the bass speaker was lost due to interference from something else or dislodged the cable from the soundbar to the bass speaker if you used one, if needed try pairing the bass speaker again before you run the AdaptIQ. The Soundtouch indicator may also go orange if you do not have anything playing for a while as a reminder. The TV will turn in the soundbar automatically if connected via HDMI and the default CEC is enabled. If can auto turn on if set to detect a sound via the optical after about 2 seconds if the standby feature on the power button was set.
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11-21-2018
05:37 PM
I tested this on my Soundtouch 300 and Soundtouch 20 systems when I used the Update All option on the Soundtouch IOS app. I am pleased to confirm that Play All was not affected by the 19th Nov update which means it works for me. You will need to respecify login details for Spotify the first time you restart the Soundtouch app after the units update, but only once. Playback from NAS is also working with the 19th Nov firmware.
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