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- About David Moore
About David Moore
since
10-20-2017
6 hours ago
David Moore
Animated Arbiter
83
Posts
23
Likes
5
Solutions
10 hours ago
We currently have 2 Soundtouch 300s and a Soundtouch 20 working together as needed. As it is spring - I was looking at the Soundtouch portrable as something which could be used with our network and also away from our network with our Ipads (IOS 12.1.4), so questions are: 1. How does the Sound compare to the Soundtouch 20, I expect better than the portable speakers? 2. How long does the battery last playing at around 30%. How long does the battery last with not playing and charge time, can the unit be used when charging. 3. Any issues with the up to date Soundtouch app and firmware especially together with the other units - the other units are in 20.0.10 of course 4. Will Airplay from the Ipad Mini 4 and Ipad Pro (1st gen) with IOS 12.1.4 work to the Soundtouch portable without connection to another WIFI - as the unit is without bluetooth. Our Macs use Mac OS 10.12.6 and 10.13.6 but not considering Airplay from those to the unit. 5. Any issues with using TuneIn, Spotify or music on NAS library (My Cloud Ex2). The objective is to use for music in a covered garage , not directly in the open.
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2 weeks ago
Today I have finally managed to identify the problem solve this, see below: When you connect via the HDMI direct in port of a Soundtouch 300, aspect ratio data is not passed through from the originating source and the aspect ratio is gets wrongly set to 4:3 (suggesting the Soundtouch has it's own aspect ratio). Bose can address this be adding a comment on the manual or making possible firmware update to the HDMI controller (which the Soundtouch app calls Si9777) of the soundbar to ensure that the direct input sources aspect data data is passed through or changing the default ratio for trhe device Bose LS to 16:9 (the easy solution as all new TVs are 16:9). Mac OS 10.12.6 does not have any option to set the aspect ratio, only resolution and underscan. The fix is to change the TV setting from auto to 16:9 or full and hide your original TV remote from cats and use the Soundtouch one. Once that is done, set the underscan back to halfway and check audio midi settings which is now back to 48khz, 8 channel, 24 bit. 7.1 surround. I only need to find the Adapt IQ again.
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3 weeks ago
Todays update: Tried a reset using the soundtouch and teletext buttons on the affected Soundtouch 300. Tried disconnecting and reconnecting the HDMI cables. None of this resolved the the problem. Which to be exact is where the display is correctly sized but left start position for both horizontal and vertical is off screen leaving a border of about 3 cm at the button and about 1 cm at the side of the 43 inch TV display when viewed in 1080p. Of interest the Mac is started in a recovery mode, that displays correctly For the monent, I have done a workarond which was to connect the HDMI cable which was plugged into the HDMI in port directly to the TV and then the picture is ok, however Audio/Midi setup confirms the TV as only supporting Sterio (which is incorrect) but it least I hear something. All of ths suggests I need to try to delete the settings for the Bose LS device from the setup files and then try again so if if the settings can be corrected when HDMI in is tried again. So this means I may beed to discuss this matter further of an Apple Forum. Any useful suggestions are welcome which is trying to force correct surround source identifiication if connection from the Mac is done using Optical.
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3 weeks ago
Well I did do some testing after the 20.0.8 update and everything seemed ok. In the case of 20.0.10 update I did not perform retesting, but I did not encounter any issues with tunein radio. I do have a current issue on one my units but it is mentioned in a different post as I do not think it is connected to the update. The suspected echo issue seems related to the Netflix Series Episodes that were being watched at the time. As I mentioned before, Airplay is not a priority for me, Gapless playback would really be good.
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3 weeks ago
An odd issue has occured with one of my Soundtouch 300s in the past week or so. If I connect either my Mac Mini or PS3 to the HDMI in port, the picture passed through regardless of the resolution (I tried 720p, 1080p and 2160p from Mac) that is set has an oversized vertical size so that the top of the display is off the screen and changing any underscan settings (on the Mac) are not able to connect for that. The sound is working correctly with both Mac and PS3 confirming that the Bose supports up to 7.1 channels with 192khz as expected. This Soundtouch 300 was working perfectly fine and the issue occured when 20.0.8 was installed and still present with 20.0.10. I suspected the problem was the settings for Bose LS device was remembered on the Mac but as I said the issue is also reproduced on the PS3. I will try performing a full reset on this unit tomorrow, my other unit does not have this problem with same 20.0.10.
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3 weeks ago
1 Like
This month has seen 2 Soundtouch updates 20.0.8 and 20.0.10 which it turns exist only for undisclosed legal reasons and based on the offical post created eventually created make no sense to install as they do add or fix anything. Please agree either to either decrease the frequency of such updates or to bundle such changes with an update that actually does something. My top recommendations for a useful updates would be: 1. Gapless music playback from NAS and Spotify 2. Adding the much requested wake up and sleep timer feature, as I read some have resorted to 3rd party Mac app store updates to do that, why not add this - the Wave products have it. For me Airplay 2 is not a high priority at all but it would be nice to have some timescale at least.
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a month ago
I also found and applied this to my Soundtouch 20 and both Soundtouch 300s. It appears to be a very small update but as you said, no information on exactly what it does and no offical posting as there normally is. Afterwards I did some testing to make sure I found nothing wrong - I tested Spotify (with and without Play all), Netflix, from Mac via HDMI in (Hbo Go, ITunes Movie playback) and ITunes music playback from My Cloud NAS - in general no obvious changes however my wife claims there was an 'echo' on Netflix 4K TV playback to one of the ST300s but I was not sure myself.
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02-02-2019
04:25 PM
Today we actuallly managed to get a second Soundtouch 300, it seems retailers are not stocking the units (the shop we eventually found had just 2 units left) and even an offical Bose Store in Shopping Center Sud Vienna did not sell it and tried to sell us the Soundbar 700 instead.
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02-01-2019
07:30 PM
1 Like
Bose, you may want to check your forum as it seems you have a series of posts compliaining about Bose products while appearing to promote others (a view I do not share). While I have mh own concerns, I am invested in Soundtouch.
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02-01-2019
07:01 PM
Much to my shock it seems that the Soundtouch 300is going out of stock just as we are trying to get another one. For example try searching Amazon you are will see what I mean. I suspect its an attempt to improve sales for the Soundbar 700 which has removed several key features and added something I do not want instead [Alexa). Bose, do not abandon perfectly good products. tIn case anyone forgot what the Soundbar 700 cannot do compared with Soundtouxh 300 1. No HDMI input 2. Cannot integrate it to my other Soundtouch products (st20 and st300 in this case), so no Play all. 3. it wont play badk Music from my NAS and the Bose Music app wont go Landscape on an Ipad and has no Mac Version.
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01-29-2019
12:57 PM
You did not say what source was in use at the time. If it was a soundtouch music source (San or Spotify ot Radio for example) and no TV source was in use the Soundbar can be turned off using the Soundtouch app from any device in the network the Soundbar is using. Your TV may have received an update that affected hdmi cec and thus the Soundbar. Check the setting you have in the Soundtouch app under the advanced settings, hdmi cec option, I use alternate on.
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01-23-2019
03:33 AM
1 Like
Looks like the A2DP profile support has been deinstalled from your system. Make a backup of your important files to external media and then consider using the System Restore feature as there should have been a restore point autonatically created before you started to make driver changes. If that does not work then you may need to completely reinstall and let Windows updates reapply. If like me you have the orignal qc35 note the software update to 2.5.5 which is working ok on my unit having updated with Bose Connect.
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01-20-2019
04:22 PM
On the Soundtouch 300 you have 3 ways to pass multi channel sound directly. Hdmi in port (not enabled by default), Hdmi out/arc. Optical in. Use the HDMI/Arc connection depends on your TVs support of that feature, optical can be used if HDMI/arc does not work. The HDMI in port should be can support 7.1 sources, unlike the optical or HDMI/arc. if you have a Blu Ray player or. Games Console that has Blu Ray support (especially with a passthrough) that is a good choice for connecting to the HDMI in, or you can use a HDMI switch. Your Sky box should be suitable with all connection methods. To enable the HDMI in port, access the settings in the Soundtouch app as it cannot be done from the remote.
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01-15-2019
01:16 PM
This functionality which is obviously meant to provide Radio service support where not present on TuneIn service has just been added as a new option on the Settings menu of the Soundtouch app, Perhaps I will try this at the weekend.
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01-13-2019
01:18 PM
Not everyone has the same opinion as you. I have a Soundtouch 300 which is used almost everyday and considering to get another one. if you read the previous comments they suggest Airplay is essential (it is not) if like me you connected a Mac Mini to the HDMI in port (which the Soundbar 700 does not have) this works very well. If really want airplay find an Airport Express (if you still can). as for Apple Music, you can always play from the Mac or send via Bluetooth or use Spotify instead which I do. Ok I admit I did not get the Subwoofer but I do not need it. i wonder why there are so many people listed as starters who say bad things about the products.
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12-25-2018
03:23 PM
Check with the Soundtouch app that your ST300 has 20.0.6 firmware (November). I suspect your problem might be caused by interference from other devices, it should not be from firmware update as there as no update this month. if needed try the instructions in the user guide on page 19 or if that does not work than 43 of the user guide and repeat.
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12-24-2018
06:35 AM
Thank you for confirming this. However please confirm why the support page for Soundtouch 300 for several countries says - 2018 suggesting that Soundtouch 300 would not be sold in 2019, I hope that is not the case as we intend to get another one to complete our setup.
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Re: Why do audiophiles make fun of Bose speakers?
12-22-2018
02:58 AM
12-22-2018
02:58 AM
There is a youtube video that discusses this topic is depth but everyone has their own opinion as ti why they selected Bose. My choices started with replacing a bluetooth headphone that would not charge and which was hurting my head to wear for long periods. I first tried to Sony MDR 1000x and then the QC35, after watching videos on both. i selected QC35 as it felt much better on the head and the musid seemed more enhanced to me, soundthing I linked when comparing something on CD with that from a Minidisc to to my ears had sounded better. My wife selected the Soundtouch 20 which as small, looked good, was not expensive and did what we needed. Following that we decided to think about replacing our old home cimena, whch was connected to my mac and which did not support HDMI sound input. i considered Pioneer (also big) and even Naim but we decided in the Soundtouch 300 it is blended in with look of the TV easily taking up less space and we could then get the multi room feature working as well. We would consider getting another Soundtouch 300 to complete our setup. Of note is the power usage topic, our old home cimena used input power of 150w, the Soundtouch 20 is 90w and I was amazed when I found out that the Soundtouch 300 was just 65w and sounded much stronger due to the special technologies that Bose has used. i will be ignoring the Soundbar 700 as it is not compatible with the Soundtouch 300 we already have and also heard yet another story about a gray parrot ordering from Amazon when the owner was not around. As for Speaker 500, same reason except that it looks like a larger version of the Revolve. We did not make up on mind on Portable speakers yet, the Resokve seems too expensive. For our car, we have an old Mirrrorlink unit which still sounds ok, but but can Bose produce make a system that can be fitted to existing cars as we might be interested since we cannot afford a Mazda.
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12-16-2018
02:27 AM
Your conments appear to suggest you made your CD collection available for use with the ITunes match service. That service as I recall, works only with supported Apple Devices and uses the M4P protected music format rather than the M4A format, which mean soundtouch cannot play back unless via Bluetooth. If the files were imported i to a local ITunes library first (quite likely) then you may have local m4a copies that the Soundtouch can play and you can either install the Soundtouch software on the Mac and make the Itunes library available while that computer is on. iTunes needs to be set to maintain an XML version of the library file and share it with other applications for this to work. Or you can get NAS storage that supporta DNLA (I use WD My Cloud ex2 ultra) and tell the Soundtouch app about that whidh is the approach I find the best. For best results network your Soundtouch devices via ethernet rather than Wifi and your speaker finding problems will go away. if you have the space use Apple Lossless format which Soundtouch supports.
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12-02-2018
05:18 AM
1 Like
iTunes music may be played with Soundtouch as follows (not listed in order) 1. The sound from music and other media on your Ipad can be played via Bluetooth. 2. Non protected Itunes music (m4a) can be played from NAS library that has ITunes server or from a computer that has a local Itunes library exported as XML and Soundtouch software installed and running on it. Notes: If playing from Itunes library on a Mac or Windows PC the Soundtouch background app needs to be left running. I used a Mac Mini in this manner until I got a NAS. The NAS I use is WD My Cloud Ex2 ultra and this works great with Soundtouch. Only old Soundtouch hardware supports AirPlay but an update for Airplay 2 is promised. If you have a Bose Soundbar that has optical input and an Airport Express with 7.8 firnware installed, you may be able to add Airplay 2 support via this approach. The Soundtouch app looks great on the Ipad and is used to control the Play all feature which also works with Bluetooth sources and it does not have to remain running, it just acts as a control. The apple music service is not available for native use from Soundtouch products and is quite a common request. Music extracted by Itunes and saved in Apple Lossless are compatible with Soundtouch. For the best experience use a NAS with your Soundtouch networked devices control it from your Ipad. In my view Soundtouch 300 music playback is noticeably better than Soundtouch 20 and reconmended. The most recent update does not impact ITunes playback, on the subject of Internet Radio however there any many comments.
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11-30-2018
10:08 AM
You do not need to uninstall but if you reinstall without unibstall you may found you end up with 2 or more sets of Bose entries listed in the startup items tab of the user accounts and everything will continue to work as long as you remember to run the install manually,each time the app says there is an update seems this a fault with the software updater itself which needs an update and probably relates to recent security updates to MacOS that may have broken it.
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11-30-2018
09:59 AM
There should be no association between the connectivity inidcator and the AdaptIQ prodedure ending unless connectity to the bass speaker was lost due to interference from something else or dislodged the cable from the soundbar to the bass speaker if you used one, if needed try pairing the bass speaker again before you run the AdaptIQ. The Soundtouch indicator may also go orange if you do not have anything playing for a while as a reminder. The TV will turn in the soundbar automatically if connected via HDMI and the default CEC is enabled. If can auto turn on if set to detect a sound via the optical after about 2 seconds if the standby feature on the power button was set.
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11-21-2018
05:37 PM
I tested this on my Soundtouch 300 and Soundtouch 20 systems when I used the Update All option on the Soundtouch IOS app. I am pleased to confirm that Play All was not affected by the 19th Nov update which means it works for me. You will need to respecify login details for Spotify the first time you restart the Soundtouch app after the units update, but only once. Playback from NAS is also working with the 19th Nov firmware.
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11-21-2018
02:09 AM
I will try the given suggestion. As I reminder, the Mac Soundtouch app was never un the Mac app store, so you download ir directly from the Bose site, check the support pages for the Soundtouch for the link in question and I will do likewise. if this does not work, it will try to restore it badk fron my Time Capsule so I suggest you make sure you have a Time Machine backup completed first in case you wondered disabling Anti Virus/Firewall did not affect this issue but you may need to all Firewall exceptions for Soundtouch after it is reinstalled (if you non Apple firewall)..
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11-20-2018
03:47 AM
1 Like
On My Macbook Air 2017 (High Sierra, 10.13.6, 2018 005 update), the newly provided Soundtouch app update does not install, sequence of events as below. Start existing Soundtouch app, and App Update Required is shown, select Update app. Downloading occurs, Installing starts, when promoted to make changes enter your account password and the updater immediately closes. To use the existing Soundtouch app select cancel at the prompt where the Mac says Soundtouch app wants to make changes, ignore the oh oh message and continue as normal. Both my Soundtouch 20 and Soundtouch 300 applied their updates with the IOS app with minor issues: Soundtouch 300 flashed 2 orange lights after the update until the remote was pressed at which point it could be found and controlled normally. Soundtouch IOS app prompts for Spotify account details which were previously saved. Update (21st Nov) Downloading the Soundtouch app directly from the Support downloads section for a Soundtouch product and running the installer without attempting to remove the application has been confirmed to work, Just remember to stop the Soundtouch Music Server on the Mac first before to run the Installer.
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11-07-2018
02:19 AM
1 Like
I speak as someone with both 2010 and 2014 Mac Mini models and I will list what should be possibe for almost every model here: 1. Wave Systems without Soundtoucb base unit, use 3.5mm audio cable (2 channel) to aux input and expect some initial delay that will be ok for music, but may show lipsync issues. 2. Soundtouch Wave, as per 1 but Bluetooth works much better and does not have then lipsync issue. 3. Soundtouch 20, 30, use Bluetooth as per 2. 4. Home speaker 500, as per 3. 5. Soundtouch 300, use HDMI connection from the Mac to HDMI input (enable in the Soundtouch app) and set Audio Midi settings to 8 channel, 24 bit, 48khz, 7.1 surround for best results. You can also use the optical input but you need small adapter for the square ended optiical cables at the Mac Mini end of the lead and output is limited to 5.1. On either optical or HDMI, ITunes TV and Movie content may be played but see later note. Bluetooth can also be used but this is inferior. 6. Soundbar 500, connect via Bluetooth or optical as per 4 but this unit check with Bose if you intend to get one to confirm the best settings as Dolby and DTS decoding is absent. 7. Soundbar 700, use HDMI arc via TV if supported, optical if not and and Bluetooth as last resort. You might be aboe to use HDMI here if you have a matrix switch unit but propably not a good idea. To make best use of this you need top to find a TV that supports HDMI 2.2 (specifically HDMI e-arc) however almost nothing does yet so be prepared to wait several months before replacing your TV. If you are playing Itunes media that has surround content such as Movies and TV series only enable the ‘prefer ac3’ option if you are connected via optical. I have sound that some games are not conpatible with setting Surround sound on the audio Mini options (everything else works fine, the games in Queston are Doom 3 and Quake 4 from Aspyr when you need to force 2 channel use or I found gets a nasty chopping noise from Soundtouch 300, not a fault with the unit, its a known issue with the game).
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11-05-2018
03:27 PM
I suspect the best solution for you may be the Soundtouch sa5 and related speaker package as that is intended for larger more open areas. It would help the Moderators if you mentioned the approximate size and shape of the garage. Soundtouch 10 is for kitchen use, 20 for usual rooms and 30 for larger enclosed rooms and for your garage its propably too big for the ST30s waveguide (or any Soundbar).
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11-05-2018
03:01 PM
Fron the brief description it is not clear from what date your problem started to occur but careful check when your ST300 applied the 19.0.13 update and when your TV last applied its own software update. At a guess I suspect the HDMI CEC/ARC behaviour on your TV has been updated by an uodae it received, the Soundtouch update i mentioned should not have changed that aspect. Check the HDMI CEC setting, in the Soundtouch app, select the Speaker (not setup Speaker), cog wheel, Advanced Setup, HDMI CEC and check what setting you have there, if you have ‘Default On’ try setting Alternate On (which allows Soundtouch to turn off with the TV but using the TV remote will not control the soundbar and configure yur TV setting for the ST300 remote instead, check the book of codes included in the box). I had similar issues to what you mentioned when I set fully automatic HDMI CEC on a Samsung Blu Ray player as the TV and play would fight to control each others devices would switch off autonatically after switching on etc). You can also try a different HDMI cable just in case. If nothing else works turn off HDMI CEC on the Soundtouch app and consider connecting via the optical cable supplied. Powering off your Soundbar frequently should be avoided where possible as it is designed to remain in standby node so a music source can activate it. If you configure the auto on feature, power cycling the soundbar seems to force that setting to be lost.
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10-31-2018
03:43 AM
1 Like
The speed loss is more likely caused by other wifi nearby Wifi networks, as Soundtouch does not create its own Wifi unless reset back to the setup mode. Make sure that your Airport network is set to use separate ssid for the 2.4ghz and 5ghz networks and if want to continue to use wifi made sure the Soundtouch is only told about once of them to avoid automatic switching if the speed drops below 10mb/s. If you used multiple wifis or mixed mode (automatic switching) after setting the airport as indicated about, reset the Soundtouch and reselect the Wifi you want it to remain using (use the 5ghz in the devices are in the same room and less than 10 metres away otherwise use the 2.4ghz one). If you are able to do so connect your Soundtouch 300 by directly to your Time Capsule (or Airport Extreme) as I have done which disable the wifi and enable you find the Soundbar every time with the Soundtouch app (unless the IP address was changed, in whidh case power cycle the Soundbar). Usual cat 5 utp cable is sufficient unless the unit is more then than say 5 metres away in which case consider sstp (shielded cable), cat 6 cable can also be used, Soundtouch networks do not require Gigabit ethernet, if you are using Airport Express and installed the latest firmware you can enable Airplay 2 support by connecting the optical output (you may need an adapter) unless you are already using it. Do not connect the Soundtouch to the wan point of your Airport device.
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10-25-2018
03:22 PM
Siundtouch 20 and Soundtouch 30 speakers are stereo speakers and in the case of the Soundtoucb 30 also with built in waveguides to bounce the sound around. if you are indeed hearing mono sound, check you are not playing a mono source, that you can hear sound from both sides of the front of the unit, that you did not place the units in a corner facing away from you, also check how far between the front of the unit and the wall behind you. Soundtouch units are intended for typical domestic use, so they will not sound as good if used in a very large area where the walls are too far away where it might wrongly sound similar to mono if you have a room large big enough to have echoes especially from large structures. if you want to have two or more units play the same music/sound you need to use the Play All feature from the Soundtouch app when the units are networked together either via ethenet cable to a router or same wifi. Play all can use internet radio, bluetooth, local network storage or steaming services initiated from one of the devices. By stereo pairing I assume you mean pairing two mono units via bluetooth to create a pair and that is only required on the Soundtoucb 10, Resolve etc.
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