I'm on this forum at the moment searching for alternative repair information. I am about to send my QC-20's to the 3rd Party Utah repair center. Their website is RepairBoseHeadphones.com. I called and the cost of the spliced repair is $70. As this is my third pair of Quiet Comfort 20's I'm going to try this avenue rather than pay the barely discounted rate. If Bose Reads this, you should sell replacements AT COST. This design flaw should have never made it to market.
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