About Joel_D

Hi Nelson,   Thanks for the update.   That is odd in what solved the issue.   Please keep an eye on this and let us know if anything changes.   Kind Regards, Joel - Community Support ... View more

Hi Stu,   Thanks for testing that for me.    It sounds like there may be a power sync issue that is happening here.   You can disable this by going to Settings after tapping the system bubble at the bottom-right corner. Then navigate to "Power Sync" and disable this.   Kind Regards, Joel - Community Support ... View more

Hello Stacy24411,   Thanks for posting and welcome to the Bose Community.   During the setup process in the Bose Music app for controlling your other device is it finding the makes and models of your devices? If not, what are the makes and models of the devices you have issues programming?   Are your sources in a cabinet or is it all in a wide open area?   Let us know the results.   Warm Regards, Joel - Community Support ... View more

Hi Hernan Lpz,   Thanks for the reply.   You can email global_service@bose.com with the details of the issue that is happening and your location.   Kind Regards, Joel - Community Support   ... View more

Hello MRAUDIO,   I would suggest making sure your SiriusXM account is activated in your Alexa app as a music service and if you did not update the new password there, please try that.    I'm not aware of this particular issue with the "device offline" message besides checking the above mentioned.   Let me know if that helps.   Kind Regards, Joel - Community Support ... View more

Hello Jason,   Thanks for the question.   Which soundbar do you currently own so I can look into the details for you?   Kind Regards, Joel - Community Support     ... View more

Hello DanEllisUK,   I will get this raised to development for you. If any additional information is needed, we'll reach back out to you.   Kind Regards, Joel - Community Support ... View more

Hello Charliebc,   Thanks for the question.   As per what jimgfitz mentioned the SoundTouch 10's would not work as part of a surround sound setup for your SoundTouch 300.   If you are unable to locate an Acoustimass 300 or the Virtually Invisible rear speakers, the Bass Module 700 and Bose Surround Sound speakers are also compatible as well with your SoundTouch 300.   Kind Regards, Joel - Community Support ... View more

Hi DanEllisUK,   Has this been happening since you have owned the Soundbar 700 or has this recently occurred?   Kind Regards, Joel - Community Support ... View more

Hello Hernan Lpz,   Thank you for posting.   We're sorry to see that you're running into an issue with charging your SoundLink Mini II.   We would suggest contacting technical support for further assistance.   If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be listed.   Kind Regards, Joel - Community Support ... View more

Hi tm2670,   Thanks for the additional details.   What I can suggest trying before contacting technical support over the phone is a factory default and instructions can be found HERE.   If that still is unable to resolve the issue after testing, please contact your regional tech support.   Let us know how it goes after the factory default testing.   Kind Regards, Joel - Community Support ... View more

Hello mortarum,   Thanks for the question.   There have been no new updates; I will keep you posted if anything changes.   Kind Regards, Joel - Community Support       ... View more

Hello MRAUDIO,   Thanks for posting.   There was an intermittent outage reported last night with SiriusXM, and this should now be resolved.   Can you let us know if you're still having this issue?   Kind Regards, Joel - Community Support ... View more

Hello terho,   Thank you for all of the information.   We have raised this to development for you.   If any other information is needed, we'll reach out to you.   Kind Regards, Joel - Community Support     ... View more

Hello stupoox,   Thanks for posting and welcome to the community.   I will pass your feedback along as well for this feature request.   As for your CEC issue that you're experiencing with your TV, we may need to adjust the CEC settings on the Soundbar 700.   Open the Bose Music app and select your Soundbar 700 Tap the picture of your system in the bottom-right corner Select Settings Scroll down to the "Power" section then select "Advanced CEC" Change it from "On" to "Alternate" and test   Let us know what the results are.   Kind Regards, Joel - Community Support         ... View more

Hello Pir8king,   Thanks for posting and welcome to the community.   There are no issues with linking an iHeart Radio account within the Bose Music app.    Have you tried rebooting your mobile device? Is there another mobile device you can test with? What is the make and model of your mobile device?   Let us know the results so we can assist further.   Kind Regards, Joel - Community Support   ... View more

Hi DanEllisUK,   Thanks for the information.   Where in location is the Humax HDR box to your Soundbar 700? It sounds like it is receiving an intermittent response from the Soundbar during commands since the IR control is being sent out of the soundbar itself and not from the remote.   Kind Regards, Joel - Community Support   ... View more

Hello codnik,   Thanks for posting and welcome to the Bose Community.   We excited to see you're interested in Bose Frames.    The Bose Frames can only be paired to 1 device at a time and will not be able to share the audio with a second device.    The Bluetooth connection for Bose Frames is capable of stable operation at up to 30 feet. Performance can be affected by obstacles such as walls or metal, interference from Wi-Fi or other wireless devices, and device manufacturers' Bluetooth implementations.   I'm not sure which Companion speaker you're referring too, but the specs are usually the same for any Bluetooth device.   Kind Regards, Joel - Community Support ... View more

Hello warrclan5,   Thank you for posting and welcome to the Bose Community.   We truly appreciate your feedback, and we'll pass this along to development.   The Bose Frames are designed to deliver a revolutionary open ear audio experience in a stylish form factor. Bose Frames will receive over-the-air updates via the Bose Connect app, and future updates will unlock new features as they become available such as new Bose AR experiences created by third-party developers.   Have you tried the Bose Frames yet and how was your experience?   Kind Regards, Joel - Community Support ... View more

Hello DanEllisUK,   Thanks for posting.   What product is having the issue controlling your Humax HDR-1100S?   Let us know the results.   Kind Regards, Joel - Community Support ... View more

Hello mobilebuilder08,   Thank you for the update.   I took a look into this for you, and you have two options.   On the Samsung One Connect Box HDMI 4 would be the ARC connection that you would want to connect your SoundTouch 300 to the One Connect Box. If that option is not working for you, the other connection would be to the back of the TV using the Digital Optical Audio Out to the SoundTouch 300 using an Optical Cable.   Kind Regards, Joel - Community Support   ... View more

Hello tm2670,   Thanks for posting and welcome to the community.   We're sorry to see that you're running into issues with your Echo and the SoundTouch 10 with Bluetooth, but we'd be happy to help.    What generation is your Echo Dot? Does rebooting the Echo Dot fix the issue as well?   Let us know the results.   Kind Regards, Joel - Community Support ... View more

Hello RJ Pablo,   Thanks for the question.   We have submitted this as a feature request to development about the separate volume for Alexa.   We cannot promise that this will be implemented, but if anything changes, we'll let the community know.   Kind Regards, Joel - Community Support ... View more

Hello Thomas12345,   Thanks for posting.   If you have already tried the steps mentioned in the other threads, we would suggest contacting technical support over the phone for further assistance.    For technical support contact information, go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be listed for support.   Kind Regards, Joel - Community Support ... View more

Hello @ theorygeek,   Thanks for the question.   We would suggest contacting your point of purchase to discuss return options for you Soundbar 700 and Bass Module 700.    Kind Regards, Joel - Community Support ... View more

Hello SunnyC,   Thank you for your post and welcome to the community.   There should be no issues with being able to use the SoundTouch app on your new phone without having a working remote. However, you won't be able to use the other features of your Wave SoundTouch IV without the remote.   When you said that you're going through the setup process on your new phone with the SoundTouch app, are you resetting up the system to your Wi-Fi network? You should not have to do that since you already have it set up. The only thing you should need to do when you open the SoundTouch app on the new phone is to log into your existing SoundTouch account.    For a new remote, go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed for support.   Let us know the results.   Kind Regards, Joel - Community Support ... View more

Hello mrossini,   Thanks for posting.   We would suggest contacting technical support to set up service for your Solo system, so you can enjoy it again.   If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed for support.   Kind Regards, Joel - Community Support ... View more