About Joel_D

Hello Nicola,   Thank you for posting and welcome to the community.   It looks like you do have two different systems that will not be able to be combined.   The CineMate bass module would go with the two smaller speakers, and you would need an Interface Module that connects to the bass module along with the speaker wire that also connects to the bass module.    The best thing to do in this instance is to contact technical support for further assistance with parts.    If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.   Kind Regards, Joel - Community Support ... View more

Hello  edgerdje,   Thank you for all the details and welcome to the community.   We're sorry to see your Solo 5 is no longer powering on, but we would be happy to assist.    The best way to get this resolved is by contacting support for service.   If you go HERE , select your region, scroll to the bottom, choose "Contact Us" and a phone number will be displayed.   Kind Regards, Joel - Community Support ... View more

Hello blindlegsparker,   Thanks for posting and congratulations on your recent purchase.   The best place to receive correct answers on our Pro Portable products would be HERE.   Kind Regards, Joel - Community Support     ... View more

Hello BerniR,   Thanks for posting and welcome!   I would like to clarify with you on the detail of what you meant by intercom/announcements? Can you let us know how you were planning on using the Home Speaker 500?   Warm Regards, Joel - Community Support ... View more

Hello All,   Thank you for the continued post and interests in these feature requests.   We can assure you all that we have passed this along to development for consideration. However, we cannot guarantee that all feature requests will be implemented in our products.   If there are any future updates, we'll be sure to share any information with the community.    Kind Regards, Joel - Community Support ... View more

Hello simonzouein,   Thanks for posting and welcome to the community.   I'm sorry to see your SoundTouch Portable II is no longer starting after a recent update, but we'd be happy to help.   Can you try performing a factory default of your speaker? Instructions can be found HERE.    Let us know if this helps.   Kind Regards, Joel - Community Support ... View more

Hello NeonsNight,   Thanks for the question.   We cannot update this at this time since there will be future updates to release new features, but we appreciate the questions.   Have a good day.   Kind Regards, Joel - Community Support ... View more

Hi MRAUDIO,   Have you tried removing your Alexa voice service from the Home Speaker 500 and re-adding it back after the change in your SiriusXM?   If you have already tried that, the next step would be to gather logs for me to raise this to development.    Let us know the results.   Kind Regards, Joel - Community Suppoirt ... View more

Hello gscott133,   Thanks for posting and welcome to the Bose Community.   We're sorry to see your noise cancelation is not working as good as it used to, but we'll be happy to help.   We would suggest contacting technical support over the phone for service since you have also tried new batteries as well.   If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.    Kind Regards, Joel - Community Support       ... View more

Hi Nelson,   Thanks for the update.   That is odd in what solved the issue.   Please keep an eye on this and let us know if anything changes.   Kind Regards, Joel - Community Support ... View more

Hi Stu,   Thanks for testing that for me.    It sounds like there may be a power sync issue that is happening here.   You can disable this by going to Settings after tapping the system bubble at the bottom-right corner. Then navigate to "Power Sync" and disable this.   Kind Regards, Joel - Community Support ... View more

Hello Stacy24411,   Thanks for posting and welcome to the Bose Community.   During the setup process in the Bose Music app for controlling your other device, is it finding the makes and models of your devices? If not, what are the makes and models of the devices you have issues programming?   Are your sources in a cabinet or is it all in a wide open area?   Let us know the results.   Warm Regards, Joel - Community Support ... View more

Hi Hernan Lpz,   Thanks for the reply.   You can email global_service@bose.com with the details of the issue that is happening and your location.   Kind Regards, Joel - Community Support   ... View more

Hello MRAUDIO,   I would suggest making sure your SiriusXM account is activated in your Alexa app as a music service and if you did not update the new password there, please try that.    I'm not aware of this particular issue with the "device offline" message besides checking the above mentioned.   Let me know if that helps.   Kind Regards, Joel - Community Support ... View more

Hello Jason,   Thanks for the question.   Which soundbar do you currently own so I can look into the details for you?   Kind Regards, Joel - Community Support     ... View more

Hello DanEllisUK,   I will get this raised to development for you. If any additional information is needed, we'll reach back out to you.   Kind Regards, Joel - Community Support ... View more

Hello Charliebc,   Thanks for the question.   As per what jimgfitz mentioned the SoundTouch 10's would not work as part of a surround sound setup for your SoundTouch 300.   If you are unable to locate an Acoustimass 300 or the Virtually Invisible rear speakers, the Bass Module 700 and Bose Surround Sound speakers are also compatible as well with your SoundTouch 300.   Kind Regards, Joel - Community Support ... View more

Hi DanEllisUK,   Has this been happening since you have owned the Soundbar 700 or has this recently occurred?   Kind Regards, Joel - Community Support ... View more

Hello Hernan Lpz,   Thank you for posting.   We're sorry to see that you're running into an issue with charging your SoundLink Mini II.   We would suggest contacting technical support for further assistance.   If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be listed.   Kind Regards, Joel - Community Support ... View more

Hi tm2670,   Thanks for the additional details.   What I can suggest trying before contacting technical support over the phone is a factory default and instructions can be found HERE.   If that still is unable to resolve the issue after testing, please contact your regional tech support.   Let us know how it goes after the factory default testing.   Kind Regards, Joel - Community Support ... View more

Hello mortarum,   Thanks for the question.   There have been no new updates; I will keep you posted if anything changes.   Kind Regards, Joel - Community Support       ... View more

Hello MRAUDIO,   Thanks for posting.   There was an intermittent outage reported last night with SiriusXM, and this should now be resolved.   Can you let us know if you're still having this issue?   Kind Regards, Joel - Community Support ... View more

Hello terho,   Thank you for all of the information.   We have raised this to development for you.   If any other information is needed, we'll reach out to you.   Kind Regards, Joel - Community Support     ... View more

Hello stupoox,   Thanks for posting and welcome to the community.   I will pass your feedback along as well for this feature request.   As for your CEC issue that you're experiencing with your TV, we may need to adjust the CEC settings on the Soundbar 700.   Open the Bose Music app and select your Soundbar 700 Tap the picture of your system in the bottom-right corner Select Settings Scroll down to the "Power" section then select "Advanced CEC" Change it from "On" to "Alternate" and test   Let us know what the results are.   Kind Regards, Joel - Community Support         ... View more

Hello Pir8king,   Thanks for posting and welcome to the community.   There are no issues with linking an iHeart Radio account within the Bose Music app.    Have you tried rebooting your mobile device? Is there another mobile device you can test with? What is the make and model of your mobile device?   Let us know the results so we can assist further.   Kind Regards, Joel - Community Support   ... View more

Hi DanEllisUK,   Thanks for the information.   Where in location is the Humax HDR box to your Soundbar 700? It sounds like it is receiving an intermittent response from the Soundbar during commands since the IR control is being sent out of the soundbar itself and not from the remote.   Kind Regards, Joel - Community Support   ... View more