About Joel_D

Hi Rob,   Thank you for posting.   I appreciate you sharing your network setup and your new SoundTouch setup with the SoundTouch Wireless Link.   Let us know if you have any other questions in the future.   Kind Regards, Joel - Community Support     ... View more

Hi mat1,   You're welcome.   Let me know how everything works out for you.   Kind Regards, Joel  ... View more

Hi mat1,   This sounds like you have a Soundbar 700 remote instead of the SoundTouch 300 remote. You might want to take it back where you purchased it from and get either a Soundbar 700 or get the correct remote for the SoundTouch 300.    If you get the Soundbar 700, the app needed for that is the Bose Music app instead of SoundTouch.   Kind Regards, Joel  ... View more

Hi mat1,   Thanks for the quick reply.   No worries, I'm here to help you. Try resetting the SoundTouch 300 by unplugging it for 30 seconds from power, then when you plug it back in, try attempting setup with the SoundTouch application.    Let me know if that helps.   Kind Regards, Joel ... View more

Hello sspangler@zoominternet.net,   Thank you for posting and welcome to the community!   I'm sorry to hear your speaker is not working. Which speaker do you have?   Kind Regards, Joel - Community Support   ... View more

Hello mat1,   Thank you for posting.   Sorry to hear you're running into issues with your soundbar, but I'd like to help.   From your description, it sounds like you have a SoundTouch 300 and not a Soundbar 700.  Can you take a picture of the lights on the soundbar you're describing? Which app did you download is the Bose Music app or SoundTouch app?   Let us know the results so we can assist you further.   Kind Regards, Joel - Community Support ... View more

Hello All,   12/14 Update:   We would like to follow up on the progress the team has been making regarding missing stations.   As you may be aware, we are actively collecting station requests and working with TuneIn to resolve them.  These requests cannot be guaranteed, but TuneIn has been able to restore some channels based on your feedback.   Further, we are working hard to provide a direct way to input a stream URL into the SoundTouch app, so you can enjoy your favorite stations and set them as presets.  We are planning to release this as quickly as possible, with a tentative plan to launch this feature in January 2019.   Yet again, we appreciate your patience and dedication to Bose.   Update announcements can be found HERE.   Kind Regards, Joel - Community Support ... View more

Hi  massenz,   Thank you for posting and welcome!   I'm sorry to hear about your frustration with the QC35 II, but I'd like to see if I can help. Another user was able to resolve their issue with this by disabling the "Calls from iPhone" under the FaceTime app on their iPad.   If you have that installed, I would suggest to check those settings and let us know if that helps.   Kind Regards, Joel - Community Support   ... View more

Hi Nikos,   Thanks for getting back to me with details.   Even though a printer or PS3 is in an "Off" state, they are still technically connected and sending and receiving signals. I'm not concerned with the Wi-Fi lighting in this case, but for testing can we try unplugging the printer and PS3 from power and try using Bluetooth again?   Let me know how it goes.   Kind Regards, Joel - Community Support ... View more

Hi Nawor,   Thank you for reaching out to us.   I'm sorry to hear about your video disappearance issue with your system. I would suggest trying a new HDMI cable as you were mentioning. There is not one in particular that I can recommend over the other. I would avoid getting a hi-speed one since that console was not designed for that type of application.   Let us know the results.   Kind Regards, Joel - Community Support ... View more

Hi Reggie,   Thanks for posting.   I'm sorry to see this is happening with your Macbook.    Can test by unpairing them and forgetting the connection from your MacBook?   Also, I would recommend for testing is to turn Bluetooth off on your iPhone during the process of connecting to your Macbook again.   Kind Regards, Joel - Community Support ... View more

Hello All,   Thank you for all of the feedback.   I can assure you that this has been passed to the development teams.    If there is an update on this feature request, we'll be sure to let the community know.    Kind Regards, Joel - Community Support     ... View more

Hello Doug27,   Thank you for the question and welcome to the community!   I did some investigating for you and the region codes cannot be manually changed on those consoles. They can only be changed by a Bose service facility in which you would need to contact service in Brazil.   If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a number will be displayed.   Kind Regards, Joel - Community Support     ... View more

Hi Adam,   Thanks for getting back to us.   There is not any setting for how the Optical Signal is received in the Bose Console. You can also check the formats your TV is outputting for audio as well and see if you're able to adjust that.   Let us know the results from Tony's suggestions.   Kind Regards, Joel - Community support ... View more

Hi Brian F,   Thank you for posting.   I'm sorry for the frustration with your QC35 II, but I'd like to help.    Can you confirm that you have disabled "Voice Prompts" within the Bose Connect app? This will help with the "Do not disturb" mode when its enabled on your phone. When Voice Prompts are disabled on the QC35 II there will be no verbal notifications coming through your headphones besides a beep tone. This is the way the product was designed so you can be alerted of a phone call or message.    Sleeping with the QC35 II on is not the intended use case of this product, but if you do not want to be disturbed during a nap, disabled "Voice Prompts" and do not connect them to your phone. This way there will be no disturbances.   Let us know if you have any other questions.   Kind Regards, Joel - Community Support ... View more

Hi jbglass42,   Thank you for the question and welcome to the Bose Community!.   In order for this to work with your 901's, you would need to also purchase a receiver.    You would connect the receiver to the 901 equalizer then to the amplifier you have and then from the amplifier to the 901's.   Hope this helps.   Kind Regards, Joel - Community Support ... View more

Hi @Falke1987,   Thank you for the questions.   Development is currently working on the ability to add custom URL's so you can stream your favorite station that may not be available in TuneIn. You will also be able to save these as presets as well.   We will be sure to share more information with the community once we have it.   Kind Regards, Joel - Community Support ... View more

Hello Kashgar,   Thank you very much for posting and breaking everything down.   As for the features you mentioned that users have asked for such as Clock Radio, Alarms and Sleeping mode, I cannot speak to these directly since they were passed to development as feature requests.   There has not been any communication if these will be implemented.    Kind Regards, Joel - Community Support ... View more

Hi @musicl1913,   Thank you for letting me know about your station.   Since your region supports iHeart Radio, you can create a free account and add that as a music source to your SoundTouch account and WAAF is available as a station.   Kind Regards, Joel - Community Support      ... View more

Hi JohnCarr,   Thank you for the question.   Yes, we are currently working TuneIn directly with all of the station requests.   For the ones that will not have the ability to be added to TuneIn, there will be the additional feature of custom URL streaming coming.   Kind Regards, Joel - Community Support ... View more

Hi Karl_12,   Thanks for getting back to me.   I would suggest staying on this thread, and when I hear back, then I can update you directly.   Once I have more information I can ping you directly from here.   Warm Regards, Joel      ... View more

Hello PPMoon,   Thanks for posting.   I'm sorry to see you're Sleepbuds are no longer working correctly. You've already attempted the things I would have suggested to try.    The next step to take to get this resolved is to contact support via the phone for a replacement.   If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.   Let us know how the replacement works out for you.   Kind Regards, Joel - Community Support ... View more

Hi Eak1bb,   Thanks for the reply.   Is your Blu-Ray player connected to your TV directly with an HDMI and nothing else going to the Bose console? If it is, you only need to control the volume from the Bose remote and not change the source on the console since you're just running an optical cable from the TV to the console.   Kind Regards, Joel  ... View more

Hello nikos,   Thank you for posting and welcome to the community.   I can understand your frustration with wanting Bluetooth to work, but I'd like to help.   How far are you from your Soundbar 700 when streaming Bluetooth from your Mac and iPhone?   What other devices do you have near your Soundbar 700 that are wireless?   Let us know the results.   Kind Regards, Joel - Community Support ... View more