Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
-
Turn on suggestionsAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.Showing results for
- Headphones
- Speakers
- Wellness
- Wearables
- Additional Support
- About MarcV
About MarcV
since
12-26-2017
Sunday
MarcV
Friendly Fanatic
30
Posts
7
Likes
0
Solutions
Sunday
I've been playing around with the bluetooth settings a bit. It seems like the problem exists when the soundwear is linked with 2 bluetooth sources (like a smartphone and a tablet) and one of those sources is not present. I removed my smartphone from the sources using Bose Connect and now the problem seems to be gone...
... View more
Sunday
Ok so I just did the test with the old tablet and the problem is not present on that device...!?
... View more
Sunday
I love my soundwear speaker, but I'm experiencing very short audio interruptions every so many seconds (variable). It doesn't matter if the bluetooth source is my tablet or smartphone. It's especially annoying when listening to music. Distance between devices is short ( < 1m). Firmware on all devices is current. My smartphone is a Samsung A8 2018, the tablet is a Samsung S5e. I could still test this out with my old tablet also (Samsung S2) but I expect the result will be the same... Any ideas?
... View more
Labels:
02-03-2019
03:56 AM
1 Like
I've seen similar issues on my android phone. Speakers could not be found while both my android tablet and PC app found the speakers just fine. I believe it has to do with the fact that the phone has internet via both wifi and 4G. If I turn off mobile data on my phone but leave wifi turned on it works just fine!
... View more
01-20-2019
02:07 PM
It's the next best thing...
... View more
01-18-2019
12:47 PM
@mpf541 wrote: I am also seeing the same issue. Maybe they can figure out how to fix this soon. Don't know if anything was changed but it seems to work fine now...
... View more
01-18-2019
09:46 AM
I can now enter a custom stream URL in the app and store it under one of the presets. But when I open the app on another device, the same preset now shows as empty, so there must be some kind of synchronisation issue.
... View more
01-17-2019
08:12 AM
Playing custom streams works fine and they can be stored under a preset. But a preset entered on one device (say, a smartphone) is not reflected on another device (tablet for instance). The other devices show that preset as empty, available.
... View more
Labels:
11-27-2018
11:25 AM
So how does a service like TuneIn actually work? Do they provide a link to the original stream of a particular station or do they echo the stream of a station via their own servers?
... View more
11-25-2018
04:12 PM
2 Likes
Devices bought long before the switch to tuneIn should have their 50 cents for the vtuner service paid for. So those devices should still be serviced by vtuner...
... View more
11-24-2018
09:47 AM
2 Likes
I think it's much easier to play your favourite stream on your phone or tablet and connect it to your soundtouch via bluetooth. It's how I listen to Belgian radio to avoid the 15 minutes delay as long as this isn't solved by bose.
... View more
11-24-2018
04:11 AM
Did you try a wired network connection between your router and the Soundtouch device to exclude possible wifi issues?
... View more
11-22-2018
04:37 PM
I have but one thing to say... TuneOut!
... View more
11-21-2018
12:49 PM
I'm listening via bluetooth via my tablet for now. Hope this will be solved soon...
... View more
01-16-2018
11:14 AM
The address is only static if you set it fixed in the speaker, not in the router. That is however not possible as far as I know. If you fix the IP address of the speaker in the router, it is still assigned to the speaker via DHCP. And even if you don't fix it in the router, the IP address will most likely remain the same when it is renewed.
... View more
01-09-2018
12:15 PM
DHCP lease was/is set to 24H. I have assigned a fixed IP address to each MAC address of each device. There's something I still don't get though... these are no real "static" addresses as they are still assigned to the device via DHCP!?
... View more
01-07-2018
01:27 PM
1 Like
Good to hear I'm not the only one. This means that there actually is a problem and Bose needs to investigate!
... View more
01-06-2018
04:10 AM
Maybe the wifi signal is too weak? You can check it as described here: https://community.bose.com/t5/SoundTouch-Speakers/Issue-playing-internet-radio-streams/m-p/99808/highlight/true#M57164
... View more
01-06-2018
04:04 AM
Well, this morning it happened again, with the speaker connected via an ethernet cable, so the wifi has nothing to do with it. None of the presets wanted to start playing. It connects ot the stream (or so it seems) and then directly shows the STOP symbol (white square) on the display. Pushing the pauze/play button on the remote does not make it start...
... View more
01-03-2018
06:09 AM
No more issues with the Soundtouch connected via ethernet. The other one connected via wifi still encounters problems but I'm now only using this one as a slave.
... View more
12-29-2017
01:34 PM
Today I haven't had any issues. I now have connected the '30 directly to the router via a ethernet cable to avoid excess wifi load when playing grouped with the '20. I have the impression that the '30 is now faster in connecting to the stream. We'll see how it turns out
... View more
12-29-2017
06:28 AM
Just read another post that suggests that the stream is retransmitted...
... View more
12-29-2017
05:58 AM
Just asking this question out of curiosity... How does playing an internet audio stream on multiple Soundtouch devices simultaneously actually work? Is the stream received by the master in the system and then retransmitted to the slave(s) or do they all just listen to the same stream? If the master has to retransmit to the slaves this would mean a serious extra load for the (wireless) network...
... View more
Labels:
12-28-2017
10:11 AM
Hello Brent, Thanks for your reply! I have the Soundtouch 20 in the kitchen and the Soundtouch 30 is located in the living room. The '30 is very close to the router and indicates GREAT signal strength. The one in the kitchen only has FAIR signal strength. However, both have the issue. The issue is not the playing but getting the stream to start. And when the issue is there, it's usually there on all presets from unrelated stations. But once I can get it to play, it keeps on playing forever without issues. I don't think it is related to the two devices playing together or not. Regards - Marc
... View more
12-27-2017
06:52 AM
Probably a similar if not the same issue as what I'm experiencing... https://community.bose.com/t5/SoundTouch-Speakers/Issue-playing-internet-radio-streams/td-p/99016
... View more
12-26-2017
05:44 AM
Hi, I'm new here! I have both a Soundtouch 20 III and a Soundtouch 30 III. I mostly use these devices to play internet radio streams. In general this works just fine, but sometimes I experience problems starting a stream. When this happens, it usually is the case on all of my presets and on both the '20 and the '30. It connects and then immediately shows the stop icon (square) on the display. The stream itself is not the issue though, as I can start it right away on my tablet. Cold starting the Soundtouch does not help. The only thing left to do is wait and try again a little later. Both devices are connected over wifi using an Apple Airport Extreme router.
... View more
Labels:
