About Brandon_M

Brandon_M · ‎02-25-2019

Thanks for the info Drigga. I'm thinking we'll have to submit a ticket to the software team to resolve this. Is the e-mail in your Community account the same as your Bose Music account? Can you try the command again and record the exact date and time? We can look at the request in the cloud and see exactly what is going on. Best, Brandon

Brandon_M · ‎02-22-2019

Hi again, Interesting. I'm glad it's working again! Please let us know if you have any other questions. Best, Brandon

Brandon_M · ‎02-22-2019

Hi again, Amazon Music is not yet available through SoundTouch in India. When it's available we'll inform the community. Best, Brandon

Brandon_M · ‎02-22-2019

Hi Biem, Thank you for the post, and I'm sorry to hear about the issues you're having. Which app are you using? The SoundTouch App or the Bose Music App? Can you try logging out of the app and logging back in? Does this restore TuneIn? Let us know so we can get this resolved. Best Regards, Brandon - Community Support

Brandon_M · ‎02-21-2019

Hi Dan, Good question. Since CEC isn't standardized I believe 'Alternate CEC' uses a different set of instructions to communicate with your TV and other devices. I don't know the specifics behind it however, so I'll put in a request to get more info about it. I'll let you know when I hear back. Best, Brandon

Brandon_M · ‎02-21-2019

Hi wkozy, I can't give you an exact date but it should be soon. I'll let you know when the ticket is updated. Best, Brandon

Brandon_M · ‎02-21-2019

Thanks for the info. Does the XBOX also have the low audio issue that your television has? Please let me know. I think we're going to have to escalate this issue to the engineering team as I'm not entirely sure what is going on. Best, Brandon

Brandon_M · ‎02-21-2019

Hi Drigga, Thanks for the info. My apologies as that info I provided was actually for Spotify Connect, not for Alexa. If you play Spotify using Spotify Connect or the SoundTouch App, does the same thing happen? As well, have you tried multiple playlists? As well, what is the exact phrase you are using to tell Alexa to play your playlists on random? I just tested "Alexa, shuffle the playlist [playlist name] on Spotify" on a Home Speaker 500, and it shuffled correctly for me. Best, Brandon

Brandon_M · ‎02-21-2019

Hi PChak, Thank you for the post, and I'm sorry to hear about the issues you're having with your WMP library. Just to confirm, is all of the music located locally on your computer? If so, what are the file types? Let me know so we can get this resolved for you. Best Regards, Brandon - Community Support

Brandon_M · ‎02-21-2019

Hi there, Thanks for the post, and welcome to the community! I've tested this in house, and can see the same error code when attempting to play. I'll submit a request to have this fixed! Best Regards, Brandon - Community Support

Brandon_M · ‎02-21-2019

Hi raeroman, Thank you for the inquiry. There's no further information regarding Alexa availability in Latin America. When it becomes available, we will notify the community. Best, Brandon - Community Support

Brandon_M · ‎02-19-2019

Hi RPiplica, Thanks for the post, and welcome to the community! We do have replacement control pods available for the Companion 20 speakers. Please contact your local support center via phone to place an order for a new one. Best, Brandon - Community Support

Brandon_M · ‎02-19-2019

Hi HPB1, Thank you for the post, and welcome to the community. I'll put in a request to have this resolved. Best, Brandon - Community Support

Brandon_M · ‎02-19-2019

Thanks Drigga! I've forwarded these as well. Best, Brandon

Brandon_M · ‎02-19-2019

Hi wkozy, Thanks for the inquiry. There aren't any updates that I can see. I'm going to ping the software team and follow up. Best, Brandon

Brandon_M · ‎02-19-2019

Hi Randy, Thank you for the post, and welcome to the community! Since the post is regarding the SoundTouch function of the system we can leave it here. What is the brand and model of your wireless router? If rebooting your router temporarily resolves your issue, we'll want to investigate. Just to confirm, the app stops detecting your system on both your iPhone and Mac? Best, Brandon - Community Support

Brandon_M · ‎02-19-2019

Hi cromwellbose, Thanks for the question! What questions did you have about the Surround Speakers? We only offer wireless rear speakers for the Soundbar 500; there is no option to hard wire them. Best Regards, Brandon - Community Support

Brandon_M · ‎02-19-2019

Hi again, I don't believe this is a common issue, however it is something that I've seen before from different TVs and output devices (most often cable boxes). What sources are you playing from your TV? What do you have plugged into your television besides the Bose system? Are there any levels in the TV settings for audio output that can be changed? Best, Brandon

Brandon_M · ‎02-19-2019

Hi again, Thanks for the info. A 6255 error message means that the service is not available in your country. Which country are you in? I'll put in a request to have those stations added to TuneIn. Best, Brandon

Brandon_M · ‎02-18-2019

Hi Suresh, Thanks for the post. I will put in a request to have this added. Is there a specific station you would like? What error message and code are you getting when attempting to add Amazon Prime Music? Best, Brandon - Community Support

Brandon_M · ‎02-18-2019

Hi Bosemutant, Thanks for the question. There's no further information regarding Airplay 2 except that it is coming . When we receive any further information, we will let you know! Best, Brandon - Community Support

Brandon_M · ‎02-18-2019

Hi Drigga, Thank you for the post! This is actually expected behavior. When shuffle is enabled for Spotify, it will start a shuffled playback beginning with the first track of the playlist. This functionality is independent of the Bose app and system controls. I believe this would have to be a change on Spotify's end. Let us know if you have any questions. Best Regards, Brandon - Community Support

Brandon_M · ‎02-18-2019

Hi raghu001, Thanks for the reply. Did you get a chance to try the factory reset in my previous post? Did it help at all? Best, Brandon

Brandon_M · ‎02-18-2019

Hi Em.evans, Thanks for the post, and welcome to the community. Jimgfitz is correct. You'll have to either use a converter to send audio via HDMI, or (my recommendation) connect the turntable to your television using the red and white RCA connections. Let me know if you have any other questions! Best Regards, Brandon - Community Support

Brandon_M · ‎02-18-2019

Hi Drigga, Absolutely. I'll forward your suggestion onto the software team. Best, Brandon - Community Support

Brandon_M · ‎02-15-2019

Thanks for the layout Jos! If it's only audio from the TV that is having the issue (which includes internal TV sources and your Mediabox) then there must be a setting in the television that can be adjusted. Are there any settings in your television for "Audio Out" or "HDMI-ARC"? Are any of those settings regarding audio output level or volume? Best, Brandon

Brandon_M · ‎02-15-2019

Hi yellowmonkey, Thanks for the question! They should be able to connect without issue, however depending on the speakers you have they might be tuned a little differently or be a different impedance, which could cause issues in the long term. Best Regards, Brandon - Community Support

Brandon_M · ‎02-15-2019

Hi pitpat, Thanks for the question, and welcome to the community! While we haven't specifically tested FiiO devices, I'm fairly certain that they will work without issue with the SoundSport Free headphones. Let us know if you have any questions! Best Regards, Brandon - Community Support

Brandon_M · ‎02-15-2019

Hi sbastick, Thanks for the post, and welcome to the community. This is a great idea! I'll send this up to the sleepbuds development team for their consideration. Please feel free to post any other ideas you have! Best Regards, Brandon - Community Support

Brandon_M · ‎02-15-2019

Hi Geiri, Thanks for the post, and welcome to the community! You can use either the AM300, or the BM700 as they are essentially the same subwoofer with a different name. Let us know if you have any questions. Best Regards, Brandon - Community Support

About Brandon_M

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