About Brandon_M

Hi greatwhitenorth,   Thanks for the question!   The only application that Bose offers to control the system is the SoundTouch App, which it sounds like you are using.  There is no possible way to revert to an older version of the app.   If you are using the speaker away from internet, or don't use the internet that often, you could use Bluetooth or Airplay (depending on the system you have) to stream music locally.  You could also use Spotify Connect if you have Spotify Premium.   Please let me know if you have any other questions.   Best Regards, Brandon - Community Support     ... View more

Hi Jlsanders682,   Thanks for the post, and welcome to the community!   What did you have a question about?  Were you wondering about a specific radio station?   Best Regards, Brandon - Community Support ... View more

Thanks for trying that Mouch.   At this point, you'll have to contact your service center in Kenya, or attempt to contact the store where you purchased the system in UAE.   Let us know if you have any other questions.   Best, Brandon ... View more

Thanks Nico.   Thank you for your response.   Are you able to use another bluetooth enabled device to scan for the ST300 to see if it's available to pair?  It shouldn't be after BT + WiFi is turned off.   Best, Brandon ... View more

Hi again captgadget,   Thank you for the reply.   Please let me know if you have any other questions.   Thanks, Brandon ... View more

Thank you for trying those steps manoov1.   There is one more step you can try before replacing the Soundbar.  Could you try a factory reset on the system?  Instructions are located HERE.   If this does not work, I would recommend a replacement.   Best, Brandon ... View more

Hi vjmurali,   Thanks for the post, and welcome to the community.   Can you follow THESE instructions for programming the Action Button?   What country are you located in?  Is Google Assistant available in your country?   Best Regards, Brandon - Community Support ... View more

Hi rooob,   Thanks for the post, and welcome to the community!   It sounds like HFP (Hands Free Profile) is being triggered, which means audio quality will be similar to a phone call.   Please check out our troubleshooting document HERE which may help to resolve your issue.   Please let me know if you have any questions.   Best Regards, Brandon - Community Support ... View more

Hi natthanun,   Thank you for the post, and welcome to the community!   With the evidence presented and troubleshooting you've done, it sounds like there is an issue with the silver system.  I would recommend that you contact your local support center via phone to arrange for service.  To find the number, please click HERE, select your country, and scroll down to the bottom of the page to "Contact Us".   Please let us know if you have any questions.   Best Regards, Brandon - Community Support ... View more

Thank you Mouch.   For the next steps, please factory reset the Lifestyle system (instructions HERE), then please go through setup like the product is brand new.  This should allow you to reconnect the wireless rear speakers and bass module.   Please let me know what happens.   Best, Brandon ... View more

Hi Zubat,   Thanks for the post, and welcome to the community!   What type of connector are you trying to convert?  Does your TV not have an optical output?   Best, Brandon - Community Support ... View more

Hi reallyz,   Thank you for the post.  We are actively working with TuneIn to add more Chinese stations to the music service.  You should see more stations available in the near future.   Best Regards, Brandon - Community Support ... View more

Hi again Nico,   Thanks for the info.     The system needs to be connected to Wi-Fi at least once in order to obtain a firmware update.   Do you know what frequencies are still being emitted from the system?     Connecting an Ethernet cable to the system will also disable Wi-Fi.  Can you try this and see if the issue still persists?   Best, Brandon ... View more

Hi beachbeardad,   Thanks for posting your findings!  I'm sure this will help others out with their Orbi networks.   Best Regards, Brandon - Community Support ... View more

Hi Cuto503,   Thanks for the question!   You will need to use an Optical connection in order to get Dolby Digital surround sound.  Bluetooth is not able to transmit 5.1 audio, only 2.0 stereo.   Let us know if you have any other questions!   Best Regards, Brandon - Community Support ... View more

Hi Sachin,   Thanks for the question!   You may be able to order a replacement for your VS-2 by contacting customer support via phone.   As far as repairing the VS-2 yourself, it may prove to be difficult to repair it yourself due to the numerous pins in an HDMI connector relative to the size.   Let me know if you have any other questions!   Best Regards, Brandon - Community Support ... View more

Hi Yellowbird,   Thanks for the post, and I'm sorry to hear about the playback issues you're having with your system.   How are you playing music to your SoundTouch 300?  Are you using the SoundTouch App, Bluetooth, or Spotify Connect?  What sources are you trying to play?   Have you done any troubleshooting since this issue started, like reboots of your soundbar and wireless router?   Let us know so we can get this resolved for you.   Best Regards, Brandon - Community Support ... View more

Hi MauiMinded,   Thanks for the post, and I'm sorry to hear about the difficulties you're having with installing the Bose Music app.   What is the brand and model of your phone?  What Android OS is installed?   Let us know so we can get this resolved for you.   Best Regards, Brandon - Community Support ... View more

Hi manoov1,   Thanks for the post, and I'm sorry to hear about the issues you're having with your Soundbar 700.   Is the update still stuck on the system?  If so, please remove the power cable from the soundbar for a full minute before reconnecting.  Does the system now start up correctly?   Let me know if you still have any questions.   Best Regards, Brandon - Community Support ... View more

Thank you for posting the results rick!   Out of curiosity, do you remember which file wasn't removed?  The SoundTouch Uninstaller should be removing all files associated with the install (except for maybe a few registry files on Windows machines).   Best, Brandon ... View more

Ht mtgbrown,   Thanks for the question!   In order to connect the Wave system to your turntable, you'll most likely need to connect a pre-amp to the turntable in order to make it compatible.   If you have any other questions, please let us know.   Best Regards, Brandon - Community Support ... View more

Hi jbryant,   Thanks for the post, and I'm sorry to hear about the difficulties you're having with your system.   The only way to turn on the system is via remote.  You can use the remote that came with the system, or a 3rd party universal remote programmed to control the Bose system.   If you would like to purchase a new Cinemate II remote, you can contact your local support center via phone to place an order.  To find the phone number, please go HERE and select your country, then scroll to the bottom to "Contact Us".   If you have any other questions, please let us know.   Best Regards, Brandon - Community Support ... View more

Hi again Mouch,   I'm sorry to hear that the issue is still unresolved.   Were you able to complete the troubleshooting steps in the previous post?   What do the lights on the back of the bass module and on the surround speaker power brick look like?  Are they blinking/solid?  What color are they?   Thanks, Brandon ... View more

Hi Echolot,   Thank you for the post!  This is a very odd issue.   Are any of the connections loose feeling?  Maybe the plug on the back of the SLC II, or the plug into the mains?  As well, what chargers are you using?     Let us know so we can get this resolved.   Best Regards, Brandon - Community Support ... View more

Hi Keyser78,   Thank you for the post.   Which skill are you trying to download?  There are two skills available on the Alexa app.  The 'Bose SoundTouch Control Skill' is only available in the United States, while the 'Bose Skill' is available everywhere.  Are you able to install the Bose Skill?   To learn more, check out THIS article on our support site.   Best Regards, Brandon - Community Support ... View more

Hi frogmoi,   Thank you for the question!   Do the networks have different SSIDs or are they all the same?  If you've connected the systems to a different SSID and want them to forget it, you'll have to factory reset the systems to clear the Wi-Fi pairing list.   You said that you are waiting on a response on your reported issue?  Did you report it here on the community?   Best Regards, Brandon - Community Support ... View more

Hi Pegasus67,   Thanks for the post, and I'm sorry to hear that you aren't happy with your system.   The original Solo can no longer be repaired, however we may have replacement options available.  I would recommend you contact your local support center via phone to see what options are available.  To contact support, select your country from THIS link, then scroll to the bottom to 'Contact Us'.   Please let us know if you have any other questions!   Best Regards, Brandon - Community Support ... View more

Hi Goyser,   Thanks for the question.  You can use THESE instructions to change the center channel, as well as bass levels.   If you have any other questions, please let us know.   Best Regards, Brandon - Community Support ... View more