I also had the same problem. Ridiculous that the only way to fix this is to buy another pair?!?!? How is it unsanitary to replace a plug? I don't stick the plug in my ear for frick sakes! For a product that is this expensive and a company with a supposed 'good reputation' like Bose, very very disappointing. I will not be repurchasing, nor will I be recommending any Bose product to anyone unless this issue is solved.
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