About JCK

This was exactly the issue I had earlier and I had to take my device to Bose store and get it exchanged for a new one unfortunately. And now again I am getting the same issue. It is very disappointing. I tried all these IR blasters before as well and it was not working.    ... View more

Nothing for TV control works. ... View more

Is there any sequence I need to follow ? Cos I tried this and there is no luck. ... View more

Yes I have tried both the options and it simply does not work. ... View more

@rongoode  !!! Thanks so much. !! The fix actually worked and looking good for me. I faced the same issue and tried all the insane options.  @Tony G Community Support - Sir! I think the post that needs to be looked into for any tips Bose software development can look at is the post from Tongoode. That really helps to diagnose the problem and nail it. It might be just related to pairing and at a wrong time. This is a simple and most efficient work around for now, without giving up any features. However the problem of delay in the sound is still there.. Atleast, I was able to use the ear phones effectively with my PC.  The post was as below:    " The issue for me seems to be that if the right bud connects to the PC before the left bud connects to the right bud, it will disable stereo audio on the PC (I don't know why, but this seems to be the what). After much frustration and research, the following works for me:   1. Keep the buds in the case. 2. Make sure there are no devices recognized by the Bose Earbuds other than the PC within range (Turn bluetooth off on other devices temporarily if need be). 3. Turn the PC's bluetooth off (lower right menu of windows, click the bluetooth icon, show bluetooth devices, and there is a toggle switch to turn bluetooth off). 4. Take the earbuds out and put them both in your ears. 5. You'll hear "connecting to [name of device]" over an over again. 6. After about 60 seconds it tells you a device cannot be found and you'll hear a beep in the left earpiece - that is the left earpiece finally connecting to the right ear piece. 7. Only then (after the left earpiece has connected to the right) should you turn your PCs bluetooth back on.  8. Once the earbuds then connect to the PC, I seem to be able to finally use them in stereo mode " ... View more

Hi Everyone   there is a new firmware update from Bose for SS wireless.. Does anyone know wha exactly is the update doing? ... View more

Thank you for a quick response Greg. Appreciate it. Will look forward for a resolution. Nice to hear that Bose is working on it. ... View more

Greg,   Is there anyway that Bose can take this up.. As, the solution that is working temporarily and with some inconsistency is not something that would work on longterm and may not be acceptable to everyone as well, as it is not solving all the problems. And, the solution is actually not provided by Bose. The solution provided by Bose was the most complex procedure I have ever heard of.  There needs to be some firmware updates to correct the issue. Bose customer care acts as if they dont know any problem about this and blames on Windows 10 OS that it has some issues. Seem to be a problem that needs to get fixed can you please take up with your development team.   Thanks      ... View more

Thank you so much for the hint. Bose team should at least look at alternatives. This is one of those things which will make the ear phones work on a stereo mode. I have been giving a shot for 10 hrs now and it seem like working fine. I will try taking out left first cos I had to disconnect and reconnect. This is certainly helping. Until Bose fixes the issue this work around is worth a shot. ... View more

Would be great if you could write down the steps you used to connect to your laptop.. Reason being, as soon as I remove the telephony option, the system is completely disconnected from the audio and it does not recognize my device.  ... View more

Hi Can you please let me know on what you did to make it work?     ... View more

Hi Dennis   I tried but the system says paired, but SSF keeps saying that it is ready to connect. It is just not connecting.  Any thoughts? ... View more