About Tony_A

Hi Drigga,   A solid red LED bar indicates a system failure.  If they have already tried a basic reboot or factory default, it sounds like something may have failed during the install process and I recommend having them reach out to their local support team.  Just click HERE and select your country and Contact Us at the bottom of the page.    Warm Regards, Tony A  ... View more

Hi Hammas,   That's great to hear!  Definitely let us know if you have any further questions!   Warm Regards, Tony A  ... View more

Hi Randy,   I'll reach out to you via PM to gather some info.   Warm Regards, Tony A  ... View more

Hi all,   Thank you for your interest in the latest firmware updates.  The latest update is a minor update that updates the legal disclosure for the software.  When we have more information on the major firmware update that was mentioned earlier, we will be sure to inform everyone as soon as we hear anything.  We thank you for your patience and hanging in there while we make sure everything is ironed out!   Warm Regards, Tony A - Community Support  ... View more

HI Debanjan,   Thanks for the update, that definitely helps!     Have you been able to try factory defaulting the speaker yet?  If not, HERE are the steps on how to do so.  Also, if we can also reboot the router as well, that would be great. Lastly, if you were able to connect to the speaker with a mobile device not on Wi-Fi, does the issue occur like this as well?   Warm Regards, Tony A  ... View more

Hi Stu,   Thanks for posting and sorry to hear you're experiencing this issue as well.  Our engineering team is aware of the issue and are actively working on a fix.  As soon as we hear more, we will be sure to inform everyone on the Community.   Warm Regards, Tony A ... View more

Hi DKEN9,   Thanks for joining the Community!   The Bose 321 systems used a very specific cable to connect the acoustimass modules as does the Lifestyle CD based systems.  There are no adapters that will be able to convert these connections as there are so many changes between the two systems.     Warm Regards, Tony A - Community Support  ... View more

Hi linge67,   Thanks for writing in!   Unfortunately, by design, the system will require a tap of the control pod to wake it from the muted mode after standby.     Warm Regards, Tony A - Community Support  ... View more

Hi jimgfitz,   Thanks for writing in!  I do agree, Atmos is quite an experience!     In most cases, Bluetooth uses the A2DP profile for stereo audio transmission.  In regards to the computer. it sounds like the app is using an encoding that allows psychoacoustics to kick in to give you a perception of sound moving vertically very similar to gaming headsets.  If you do end up going the route with the multiple Acoustimass 10 systems, we'd love to hear your thoughts on the setup.   Warm Regards, Tony A - Community Support  ... View more

Hi Jinantha,   Thank you for taking the time to try out the headset and I'm sorry to hear about the issues.  I can understand your frustrations and would like to help!   In this particular case, was the headset tested with different mobile devices at all?  What was the primary source device and software?  Do these issues happen between the 50-80% volume range?   Let us know so we can further assist!   Warm Regards, Tony A - Community Support  ... View more

Hi Randy,   Thanks for posting on the Community!  Sorry to hear about the intermittent audio, but would be happy to help!   When the issue occurs, can you confirm that the LEDs on the wireless receivers are illuminated? Have you been able to reboot the soundbar and wireless receivers by disconnecting power for 30 seconds?   Let us know so we can further assist!   Warm Regards, Tony A - Community Support  ... View more

Hi PercyBottle,   Thanks for the update!  Glad to hear that this ended up working and hopefully other users find this helpful.   Warm Regards Tony A  ... View more

Hi Antonio,   Thanks for the update!    Can we try and connect the headset to a computer with a USB cable and navigate to btu.bose.com?  I'd like to see if the headset gets registered by the updater and if there is an update available as well.  If this doesn't resolve the issue, I'd recommend reaching out to your local support team for service.  Just click HERE and select your country and Contact Us at the bottom of the page.   Warm Regards, Tony A ... View more

Hi Zlt,   Thanks for posting on the Community!   That's a great question!  When you connect the audio cable to the headset it should disable the Bluetooth chip in the headset.  Let me confirm with our development team and I'll update the post as soon as I hear back.    Warm Regards, Tony A - Community Support ... View more

Hi jchristianbassett,   Thanks for the reply.  The solid red LED indicates that there is a system failure.  I would recommend reaching out to your local support team by clicking HERE for service.  Just select your country and Contact Us at the bottom of the page.   Warm Regards, Tony A  ... View more

Hi ybo,   Thanks for writing in!  Sorry to hear about the troubles, but would be happy to help!   Can you confirm which source you're playing while in a group? Have you been able to test anything from the Bose Music app like Tune In radio? Have you been able to reboot the systems and router by disconnecting power for 30 seconds?   Let us know so we can further assist!   Warm Regards, Tony A - Community Support  ... View more

Hi Chad_NE,   Thanks for suggestions and I'm gad you're enjoying the headset!   I will certainly forward this along to our development team to see if we can implement any of these ideas with a future update.    Warm Regards, Tony A - Community Support  ... View more

Hi ewilburn54,   Thanks for posting on the Community!   If you're trying to use a 3rd party active subwoofer with the Soundbar 700, it will not work as the system is only compatible with the Bass Module 700 or 500.  The 3.5mm connection on the soundbar was designed to be used with the bass modules mentioned previously if there were any issues with the wireless aspect.   Warm Regards, Tony A - Community Support  ... View more

Hi Renni,   Thanks for the update!  Definitely let us know the outcome.   Warm Regards Tony A  ... View more

Hi Rantideva,   Thanks for reaching out to us on the Community!  I'm sorry to hear you're experiencing these issues, but would be happy to help!   I would recommend checking out this video for some great tips on troubleshooting ARC issues.  HERE is a link to our support video.     Warm Regards, Tony A - Community Support  ... View more

Hi Utimate15,   Thanks for writing in!   You shouldn't run into any issues at all here and should work just fine.    Let us know if you have any further questions!   Warm Regards, Tony A - Community Support  ... View more

Hi rolloffman,   Thanks for joining the Community!  Sorry to hear about the troubles, but would be happy to help!   Based on the great troubleshooting, it does sound like an issue with  the speaker.  We can certainly gather logs and escalate this to see if we can identify the issue.  I'm going to reach out to you via PM to gather a little more information.   Warm Regards, Tony A - Community Support  ... View more

Hi JMCC,   Thanks for posting on the Community!  Sorry to hear about the audio troubles, but would be happy to help!   Does this issue ever happen on it's own without the remote? Can we try and disconnect the power cord on the Solo system for 5 minutes for a full reset? The red/green alternating blinks indicate that the system entered diagnostic mode.  The only way to do this is to press and hold the on/off button for 10 seconds.  It sounds like the system is holding on to the remote command for an extended period of time and let's see if the full reset helps.   Let us know how it goes!   Warm Regards, Tony A - Community Support  ... View more

Hi Goran65,   If this particular reset didn't help to resolve the issue, it does appear that the TV may be incompatible with the ARC features.  I would recommend using the optical cable from the TV which should clear this up.  SInce this soundbar is capable of Dolby Digital and DTS, it should not impact the performance of the soundbar.   Warm Regards, Tony A  ... View more

Hi nvrpc1,   Thanks for your interest in the Noise Masking Sleep Buds!   We don['t have any news on a new variant of the Sleep Buds, but as soon as we hear anything, we'll be sure to inform the Community.   Warm Regards, Tony A  ... View more

Hello everyone,   Thanks for writing in and providing your feedback!   We have raised this request to our development teams but there are no updates at this time.  But @DanEllisUK has a great recommendation and to look into an HDMI splitter with audio extractor.  If someone does try this, it would be great to hear the feedback on the performance difference.     If we hear anything, we'll be sure to let everyone know.   Warm Regards, Tony A - Community Support  ... View more

Hi rpangili,   Thanks for posting on the Community!  Sorry to hear about the update issues, but would be happy to help!   Let's start by checking what the current software version is.  If you turn on the TV and console, press and hold the setup button on the front of the console until the system information screen comes up.  From here, let us know what software version of the console is.   The update process should still work with a 3rd party USB drive.  We recommend that there are no files on the drive and that there is at least 2Gb of space.  When using a third party drive, once the Unify process has you connect the drive to the console, it should upload a file to the drive which will let you open the installer on a computer.   Warm Regards, Tony A - Community Support  ... View more

Hi Debanjan,   Thanks for posting on the Community!  Sorry to hear about the troubles, but I'd be happy to help!   Could you let us know what version of iOS and Mac OS you are running?  Also, which iPhone and Mac? Let's start by clearing the Bluetooth list which can be done by holding down the Bluetooth button on the speaker for 10 seconds. From here, let's remove the speaker from the Bluetooth device list on the iPhone and Mac. Now, at this point, let's reboot the speaker by disconnecting power for 30 seconds and reconnect just the iPhone and test.   Let us know how it goes!   Warm Regards, Tony A - Community Support  ... View more

Hi robbievee,   Thanks for posting on the Community!   There wouldn't be any further controls of level aside from the volume slider in the SoundTouch app.  It may be that the speakers have a really high output and a bit odd that a powered speaker doesn't have any gain controls.  Could you provide us a make/model of the speakers you're connecting?   Warm Regards, Tony A - Community Support  ... View more

Hi Tooltime,   Thanks for the great tip!  Hopefully this helps with other users experiencing this issue.   Warm Regards, Tony A  ... View more