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- About RubEma
About RubEma
since
04-25-2018
05-05-2018
RubEma
Friendly Fanatic
10
Posts
22
Likes
0
Solutions
05-05-2018
03:51 AM
3 Likes
Hi Every one, I am an Tech editor in one of the largest Newspaper in the middle east, (Alittihad News Paper). I am covering each and every thing in Tech field, since almost 20 years. I am also a big fan of Bose since the first beginning of the company. I am as all of you in the same boat. How Bose is treading its value customers? And how they didn't at less confirm that their Earbuds has this major problems? (Lags, connectivity...) For that, i am preparing an article in the newspaper regarding this issues. And i would like to know: If every one who has the Free edition of the Bose earbuds has this Lag, connectivity "specially with windows 10"... etc. issues? The article will be in Arabic Language and i know, it may not hears loud. But its at less a small pressure way against, how Bose dealing with its customers. Finally, i believe that we as Bose Fans, has the right to know whats going on with our favorite company? And why this limitation in support? I, by myself wont stop buying their products, but also, i will not stop complaining if the product has issue. Like what the Free edition has. Best,
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04-26-2018
03:13 AM
@ngcousineauwrote: @RubEma, I have tried steps by steps TWICE from the link you posted to try and fix the lagging issue (100% working) and it did nothing for me unfortunately. If someone tried it, did it work for you? BTW, thanks Bose for letting us know that you didn't forget about us. I'm one of those who is hoping with time there will be a fix and didn't return them. It doesn't bother me that much but still hope there will be a fix eventually, soon! Happy Wednesday everyone, Nathalie Hi @ngcousineau, Actually, those steps I mentioned do nothing for the LAGGING issue. Its only for ppl who’s having hard time to connect their buds to computer/laptop. As for the lagging issue, either my steps nor any other steps in the internet, can fix this issue. Bose has to do something with Microsoft to find a proper solution and permanent fix for this lag. Also, this lag it’s not only in Windows devices, it’s in (IOS – Apple iPhones) also. Youtube, facebook apps has this lag also when you connect your soundsport free buds to your smart phone. And that’s not the apps problem, its Bose problem with their buds. If I want to be fear, I can’t blame BOSE only (For Windows connection issue, not the lagging), I also blame myself when I bought the buds and other buyers, since we didn’t realize that packaging of the headphone doesn’t mentioned that its compatible with WINDOWS, while it’s clearly mentioned that its compatible with (iPod, iPhone, iPad and Android). As for the lagging issue, I am with you and with others, that BOSE has to fix it, or I am sure the company will start losing its reputation.
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04-25-2018
11:37 AM
@rhfeldman23wrote: Please stop saying this post resolves the issue. All of the workarounds fail and the problem is with the Bose and Microsoft integration. Bluetooth driver from mfg is not at fault. Its Bose and MS need to correct, and its Bose who does not work when all other bluetooth devices seem to work satisfactory. This issues is not solved or resolved. Until Bose updates the firmware or adds a Bose Connect App to Windows to control this, it will not be solved. Or Bose may have to change hardware to a new version if its in the hardware (less likely). We are still waiting for a correction from Bose. None of the workarounds are reasonable or consistently reproduceable. You are totaly right. But if you still have your buds and want to enjoy it with your PC/laptop. You will lose noting if your try those steps. Also, good luck waiting Bose or MS fixing this issue in the coming soon. Best,
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04-25-2018
11:05 AM
Hi, After you follow Mohsin_S, steps. You may take a look at this post. I managed to connect my Soundsport Free to my Windwos computer/laptop, without any isuee and 100% working. https://community.bose.com/t5/Wireless-Headphones/Soundsport-FREE-with-Windows-10-FIX-quot-100-WORKING-quot/m-p/123284#M21556 You will find step by step, how to connect your buds to your smart device, which will work 100% without issus. Best,
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04-25-2018
11:01 AM
@Noufilwrote: hey folks ! i got my soundsport free today and used them in the gym, they felt light, secured properly in my ear, great audio but momentary drops in the left bud. overall i was very satisfied with the purchase at this point. But then i got back home wanting to try them with my laptop and what a shame ! the a/v lag still exists on youtube in windows 10, ipad and iphone even after the 1.4.5 firmware upgrade. Theirs a connection drop in left earbud when i pair it with my dell inspiron. but i understand all these problems are currently being adressed in other threads. however i seem to be experiencing that when i play videos on vlc in my ipad and iphone theres no sound in either of the ear buds. can anyone please help me out ! thank you Hi, Please check out this post. I managed to connect my Soundsport Free to my Windwos computer/laptop, without any isuee and 100% working. https://community.bose.com/t5/Wireless-Headphones/Soundsport-FREE-with-Windows-10-FIX-quot-100-WORKING-quot/m-p/123284#M21556 This way is the right way for every one, who want his buds to work with windows 10. Best,
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04-25-2018
10:55 AM
@Noufilwrote: hey @RubEma first of all thank you so much for taking the time and effort to compile a step by step guide. however what good are 250 $ buds, if someone has to repeat these steps evertime they want to use the ssf. also they just go back to handsfree even if you dont disconnect sometimes. i hope bose can come up with a permanent solution to this rather than a tedious process to connect them with windows. I agree with you hunderd times. But after i bought this buds and tried it, i really couldin't gowing back to any other brands, in term of sound quality.
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04-25-2018
10:41 AM
Hi everyone, Please check out this post. I managed to connect my Soundsport Free to my Windwos computer/laptop, without any isuee and 100% working. https://community.bose.com/t5/Wireless-Headphones/Soundsport-FREE-with-Windows-10-FIX-quot-100-WORKING-quot/m-p/123284#M21556 This way is the right way for every one, who want his buds to work with windows 10. Best,
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04-25-2018
10:41 AM
Hi everyone, Please check out this post. I managed to connect my Soundsport Free to my Windwos computer/laptop, without any isuee and 100% working. https://community.bose.com/t5/Wireless-Headphones/Soundsport-FREE-with-Windows-10-FIX-quot-100-WORKING-quot/m-p/123284#M21556 This way is the right way for every one, who want his buds to work with windows 10. Best,
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04-25-2018
10:33 AM
18 Likes
Hi Every one, I will go straight with this one. I am like lots of the Soundsport free owners who has a problems and hard time to connect their earbuds with their computers/laptops. I tried all the options available in this forum and everywhere else in the internet, but I was unlucky to find the proper solution and couldn’t manage to connect my buds to my Alienware m18x or my custom build computer (Asus Rampage V10 Mother Board). Here is what it works with me: My setup: Windows 10 PRO 64bit (Ver. 1709 – OS Build 16299.371) Bose Soundsport free – Blue Color (January 2018 Release – March Firmware) Broadcom Corp. Bluetooth (Bcbtums – 07/14/2015 – Ver. 12.0.1.659) The Steps: 1- FROM YOUR COMPUTER/LAPTOP: Be sure that your buds are switch off or keep them in their charger box. Go to Bluetooth menu, buy press the Right click over the Bluetooth icon in the taskbar and choose (Open setting). Check under the Audio section if you can see your buds. Remove the device (Bose soundsport free/ or whatever you name it) which paired with your computer. From the device manager, remove any things related to the Bose soundsport free buds. If you tried to connect your buds to your computer you should see 1 or 2 drivers under Bluetooth section. Uninstall it. Please note, that if you rename your buds in the BOSE CONNECT APP, you should see the drivers under that name. You also may not see any drivers since your already delete the paired buds from the Bluetooth menu. 2- FROM YOUR SMART DEVICE: You need to make sure that your buds are connected successfully to your smart device. Also, double check that BOSE connect app can find your buds. If you have trouble connecting your buds to your smart device, try to remove the buds from the Bluetooth menu (Forget this device in IOS). Make sure bose connect app is killed from the background. Make sure your smart device Bluetooth is switch on. Your buds should be in their charging box at this point. Open bose connect app, then take out your buds from their charging box. Drag down to connect, select your buds from the menu (Select an accessory). Your buds should be connected successfully to your smart device. Press over the GEAR on the top right of bose connect app. Press over connection. You will see you buds in the top. Switch of you buds and confirm the disconnect. Close and Kill bose connect app. On your left bud, press 10 second until you hear the sound (Bluetooth devices cleared). 3- Back to your computer/laptop: Repeat the second step from number 1 step. Click over the + (Add Bluetooth or other device). Choose the kind of your device, you should press over Bluetooth. Wait until you see your bose soundsport buds under the list. Then select it. Wait for a minute until Windows finish downloading/installing the necessary drivers. You can see now under the Bluetooth menu in the audio section, that you bose soundsport free is connected to your computer under the description (Connected Voice, Music). Congratulation!!! Your Bose soundsports free buds are connected 100% with no issue to your computer/laptop. Don’t forget to increase the volume up, since after these steps the sound will be at 50%. Please Note: If you lose the connection between your buds and computer/laptop, you need to repeat each and every step above. Also (But I didn’t try it yet) you need to repeat all those steps even if you connect your buds to your smart device. Also, don’t forget to remove the old connection always from your smart device Bluetooth menu, if you find troubles to connect it to bose connect app. (Check the second step from number 2 step). If you have any other problems I will be more than happy to help as much as I know. I spend more than 3 days trying to figure this out, even BOSE them self they don’t know this solution. Best, Emad
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04-25-2018
09:39 AM
1 Like
Hi Every one, I will go straight with this one. I am like lots of the Soundsport free owners who has a problems and hard time to connect their earbuds with their computers/laptops. I tried all the options available in this forum and everywhere else in the internet, but I was unlucky to find the proper solution and couldn’t manage to connect my buds to my Alienware m18x or my custom build computer (Asus Rampage V10 Mother Board). Here is what it works with me: My setup: Windows 10 PRO 64bit (Ver. 1709 – OS Build 16299.371) Bose Soundsport free – Blue Color (January 2018 Release) Broadcom Corp. Bluetooth (Bcbtums – 07/14/2015 – Ver. 12.0.1.659) The Steps: 1- FROM YOUR COMPUTER/LAPTOP: Be sure that your buds are switch off or keep them in their charger box. Go to Bluetooth menu, buy press the Right click over the Bluetooth icon in the taskbar and choose (Open setting). Check under the Audio section if you can see your buds. Remove the device (Bose soundsport free/ or whatever you name it) which paired with your computer. From the device manager, remove any things related to the Bose soundsport free buds. If you tried to connect your buds to your computer you should see 1 or 2 drivers under Bluetooth section. Uninstall it. Please note, that if you rename your buds in the BOSE CONNECT APP, you should see the drivers under that name. You also may not see any drivers since your already delete the paired buds from the Bluetooth menu. 2- FROM YOUR SMART DEVICE: You need to make sure that your buds are connected successfully to your smart device. Also, double check that BOSE connect app can find your buds. If you have trouble connecting your buds to your smart device, try to remove the buds from the Bluetooth menu (Forget this device in IOS). Make sure bose connect app is killed from the background. Make sure your smart device Bluetooth is switch on. Your buds should be in their charging box at this point. Open bose connect app, then take out your buds from their charging box. Drag down to connect, select your buds from the menu (Select an accessory). Your buds should be connected successfully to your smart device. Press over the GEAR on the top right of bose connect app. Press over connection. You will see you buds in the top. Switch of you buds and confirm the disconnect. Close and Kill bose connect app. On your left bud, press 10 second until you hear the sound (Bluetooth devices cleared). 3- Back to your computer/laptop: Repeat the second step from number 1 step. Click over the + (Add Bluetooth or other device). Choose the kind of your device, you should press over Bluetooth. Wait until you see your bose soundsport buds under the list. Then select it. Wait for a minute until Windows finish downloading/installing the necessary drivers. You can see now under the Bluetooth menu in the audio section, that you bose soundsport free is connected to your computer under the description (Connected Voice, Music). Congratulation!!! Your Bose soundsports free buds are connected 100% with no issue to your computer/laptop. Don’t forget to increase the volume up, since after these steps the sound will be at 50%. Please Note: If you lose the connection between your buds and computer/laptop, you need to repeat each and every step above. Also (But I didn’t try it yet) you need to repeat all those steps even if you connect your buds to your smart device. Also, don’t forget to remove the old connection always from your smart device Bluetooth menu, if you find troubles to connect it to bose connect app. (Check the second step from number 2 step). If you have any other problems I will be more than happy to help as much as I know. I spend more than 3 days trying to figure this out, even BOSE them self they don’t know this solution. Best, Emad
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