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- About digitalmediaphile
About digitalmediaphile
since
06-22-2018
Friday
digitalmediaphi
Friendly Fanatic
21
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12
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0
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Friday
2 Likes
I've been through 3 exchanges since I purchased these (when they first arrived at retail). I've never resolved this issue. I gave up after 3 exchanges. At that point it was too late to get a refund. The product is flawed and not fixable.
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11-02-2018
07:12 AM
1 Like
Jim, You can update the firmware, but you are not forced to add sounds. And you don't lose what you have now. I downloaded two of the new sounds Cascade is still the only one that works for me. I tried Boardwalk and one other. I don't know why they only added so-called relaxation sounds and zero "noise masking" sounds. They advertise these as noise masking sleepbuds. But they are not delivering what they advertise.
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11-01-2018
09:02 AM
Beyond disappointed. After complaints (including mine) that the original sounds were mostly too "bright" (and for me, only Cascade was usable and on my 3rd st of buds, it still turns to mush after a few hours), Bose finally unveils the sleep library without a single new noise masking sounds. Only "relaxation" sounds, and those are overly "bright" when I preview them. For a product called SLEEPbuds, I would have expected gentle, non vibrant real noise masking sounds. Does Bose NOT read/listen to feedback? To transfer a single sound, the app states from 1/2 hour up to 3 hours.
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10-31-2018
01:00 PM
This is not showing up for me. I've manually check for updates several times. Only see 1.5.5 - iOS 12.1, iPhone XS (but then 1.5.6 never showed up). Also checked on friends iPhone 6 and another iPhone 7.
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10-19-2018
11:24 AM
I've heard several different "answers" on timing. When I spoke to support for my last exchange (now on my 3rd set) and asked about this I was told the latest was "by end of this year". That was after after first being told "90 days or so" in June right after purchasing and discovering that only Cascade worked for me. I'm still seeing Cascade turn to a mushy brown noise after a period of time, but at least there is no annoyng hum (yet). I'm well past the time I can get a refund. The only saving grace would be new acceptable sounds that didn't change after a couple of hours use. Is the sound library really coming and when? How about posting the upcoming sounds somewhere as mp3 files so we can get some idea of what they are. I'm almost at the point of putting these up on eBay to try to recoup some of the $$ I spent. This was not an inexpensive purchase and right now I feel like I wasted $250.
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10-14-2018
11:26 AM
I found that only Cascade was usable for me. They've talked about a Sound Library where you can replace sounds (they are stored in the buds themselves so I don't belive you will ever be able to use an external app). I'm on my 2nd replacement set of buds.. In talking with support, I've asked about the timing of the Sound Library and they first said 90 days or so (back in June as I recall). Then the second time around they said "hopefully this year" which to me means they are having issues getting it working. I also regret spending this amount of money. If I COULD get my money back at this point (I bought the day they went on sale), believe me, I would. This 3rd set of buds isn't as bad as the first 2, but I find that the sound changes after a few hours from the "Cascade" to more of a plain brown noise. What they should do to demonstrate to us that there actually will be a sound library is to make the upcoming sound files available as mp3's on their web site so we can hear samples. Future buyers would appreciate that. I've actually discouraged others from purchasing these due to my bad experiences and the missing Sounds Library.
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09-13-2018
07:11 AM
You installed the GM release of iOS 12 and can't connect? They are releasing this to everyone on Monday. This is not good.
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08-27-2018
01:50 PM
After they fumbled twice more, asking me to send feedback via the app and then writing to ask what my issue was, I received a response: "Thank you so much for submitting Feedback via the Bose Sleep App, that's very helpful for us. I put a ticket in for this specific audio issue with the Cascade soothing sound for you, for our Engineers to take a look at. Please just allow about 3-4 business days for someone from our Team to reach out to you with a resolution. We have a few other members of the Sleepbuds Team, which is why you received that e-mail after you sent Feedback via the App. Apologies for any confusion. As soon as the Engineers have a resolution for you we will let you know. We appreciate your patience and hope you enjoy the rest of your weekend.." So they have made contact, but for some reason want 3-4 days (or longer) for a resolution.
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08-24-2018
05:52 PM
still nothing from support...
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08-24-2018
01:03 PM
Yes, I replied within 2 minutes of receiving your DM. How long should I expect to wait for a response from support ?
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08-23-2018
06:21 PM
I really wanted to love this product. But I feel that I have wasted $250. First set of buds had problem where left bud turned to static during the night using Cascade. Replacement buds turn to harsh ugly brown noise in left ear after a few hours. I sent the following email to support, and have yet to receive a response (did get a read receipt on it so I know they have it). "RE: Order N052839891 I am having issues with the replacement buds. After a few hours, using the replacement buds, the sound in the left earbud changes to an annoying noise or a different kind of plain brown noise sound when I use the Cascade sound. If I pause and restart the sound, it is immediately back to normal again for a few hours. I don’t like the other available sounds and really want Cascade to work properly. I sleep on my back so it isn’t pressure on the bud or the pillow. Over the past few weeks I have tried different volume levels with Cascade, with no change in behavior. I really want the Cascade sound to play constant through the entire night. I do not use alarms. I am using an iPhone 7 with the latest released iOS. I have the latest 1.54 app and the latest firmware in both the charger and the buds. I have tried resets twice. Please advise next steps." It is well past the time that I can return to Best Buy. The product does not work for me. First Bose product I've had over the years that has been so poor. Please don't tell me to phone support and wait on hold. They should have responded to my email.
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08-01-2018
07:07 AM
I only mentioned Indiegogo because there seems to be better information there on bugs and features than there is here.
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07-29-2018
08:46 AM
I've been reading the Indiegogo site as Bose is responding there to questions that also impact production. https://www.indiegogo.com/projects/bose-noise-masking-sleepbuds-sold-out-sleep#/updates/all - on July 27, Liz from Bose posted " but we’ll soon be releasing new features that will require the new hardware – most importantly, the sound library (woohoo!)." - Can we get an ETA and some idea of how this will work?
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07-27-2018
01:17 PM
1 Like
Replacement arrived 2nd day air yesterday. Charged it up, updated the charging base, connected to app, did the firmware upgrade. What a difference. The sound was constant all last night. Did not go to a static like sound in the middle of the night, did not lower in volume. Did not seem to have a muddiness to sound that the original ones I purchased had. Hoping they stay this way. Just dropped off the defective ones at a UPS access point using the prepaid label Bose provided. I have to say Bose customer service is among the best I've experienced.
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07-24-2018
11:24 AM
1 Like
@KevinLongtime - mine seems to have gotten worse over time, too.
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07-23-2018
09:24 AM
1 Like
Soke to support, they are sending replacements and a return label and will give my buds to engineering to see if they can determine the cause.
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07-22-2018
08:25 AM
1 Like
I get this every night but I believe it is in both buds. I use Cascade. Stopping the sound in the app and restarting ALWAYS fixes it. I've also experienced volume decreases.
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07-12-2018
11:38 AM
1 Like
I'd love to know which sounds are designated "pink" noise versus "brown" noise, etc. Would it be possible to get this information for each of the current AND future sounds?
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06-29-2018
08:01 AM
1 Like
Cascade is the only usable sound for me. I'd love a GENTLE Rain sound, as the Shower is too intense (not a volume thing). Swell keeps me awake, something about the rhythm, Altitude is terrible, Cascade is almost ok, too strong (this isn't a volume thing). Circulate "competes" with the fan in my bedroom. Downstream is too intense like the others, Warm Static is too weird. Have not tried Rustle as I've never liked the sound of rustling leaves. Tranquility keeps me awake. Campfire, have not tried, never thought the sound of a real campfire was pleasing. Would love to have other sounds to swap in. Any guestimate on when there might be other choices?
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06-22-2018
01:21 PM
3 Likes
My expectations were that since the sounds are stored IN the hardware that taking the buds out of the case would turn on the sounds once you had selected the sound and volume level on your iPhone. It appears that this is not the case and that the app has to be used to START the sound and that the app needs to be running in the background. It would be good to be able to not have this requirement. So if I had "all night" selected, taking out of the case would immediately start an 8 hour playback at the last volume selected, using the last sound clip selected. Similarly if I had 6 hours selected, it would auto start a 6 hour session. Not sure how alarms would work with this as I don't know if this is stored in the buds or only in the app.
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