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- About Ol’Fart
About Ol’Fart
since
06-27-2018
Online
Ol’Fart
Strident Supporter
57
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Solutions
a week ago
1 Like
Just to update... My system has been stable with Grouping/PlayAll for 16 days now. I will not be posting to this thread again unless I have a problem with the 19.0.9 patch. I guess I'm satisfied. Things are back to working as they were on May 1, 2018. Good Luck to the folks still having this, and related problems, and to all those who have now been waiting over 1.5 YEARS for Bose to implement their promised and advertised support for AirPlay 2. I only got screwed up for 2.5 months.
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2 weeks ago
1 Like
@Roolf7 wrote: Ok. Thanks a lot. I sent a pm to admin. I hope they can solve the problem. An other question please. How can I know the speaker firmware version? Hi Roofl7 Under "Settings" in the App, click on "About", then the name of each speaker/device. Under that name, you should see that the "Software Version" has changed from 19.0.5 to 19.0.9 after it is upgraded/patched.
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2 weeks ago
2 Likes
Hi Touch, I don't know how the weekend might figure into it, but usually it is by the next day. You PvtMsg the Community Moderator, he reads it and sends your Acct eMail addr to tech support who enterers it into their server, then the next time you open your app after they have done that, your app wil ask you to upgrade your firmware. Some or your speakers might need to be re-added, but only that first time and then they work.
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2 weeks ago
1 Like
@AnameiaBR wrote: Is there any alternative for those outside USA, as my nick mentions, I live in Brazil... You can look it up under "Contact Us" at the bottom of most Bose screens, and then switch the country to Brazil You will find... Brasil Engevideo 55-11-5041-8621 10-7:00pm BRT
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2 weeks ago
1 Like
19.0.9 is a Firmware version for each speaker, not an App version. To get it, see the instructions in the Thread August 1st - Play All Update - Located at the top of the SoundTouch Speakers section
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2 weeks ago
3 Likes
Hi AnameiaBR if you cannot remove all speakers from the app then re-add them through the app, connecting them to your WiFi, then you need to “contact us” (us is them, not me) at Bose through the “Contact Us” Links. They can talk you through it. Be prepared for a lot of time “on hold”. In the USA, that number is 800-379-2073. 9:00AM to 7:00PM ET on Saturday, closed Sundays.
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2 weeks ago
You probably will never get the music to play through both speakers, and in good sync without only playing through the ST App. Disabling the 5ghz will not help. If after a complete delete speakers in app, then reset by adding them back in the app on the same router and SSID does not work, and keep working, you will need to try the 19.0.9 patched discussed in the "August 1st Play All Update" thread. Good Luck
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2 weeks ago
2 Likes
Good to hear Mattboy, and good luck! I just passed day 9 with my system up. There's just something about the way it has been operating this time, that gives me a feeling of confidence it will continue (barring other firmware upgrades) Prior to this, 5 days was the longest a reset had lasted for me, 2-3 was normal. I know some people previously got up to1 tand 2 weeks stable before crashing again. So I guess 2 weeks is when I'll have high confidence. Staying with WiFi, and away from Bluetooth, keeps the system operating in a manner that meets my needs. I'm satisfied.
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3 weeks ago
1 Like
@Mattyboy wrote: Not that computer savvy, have a couple of questions, here goes. Does this patch involve messing around with routers? Is there a chance of it messing anything else connected to the network? How do you get the patch and do you need to do anything to get it to work? They just add your account email address to their file. Once added, the next time you open the ST app it will upgrade your firmware to 19.0.9. Before I got the patch, I cleaned out my old ST config. So I was starting fresh with nothing set up when the patch came. Adding my speakers went smoothly and the Grouping/PlayAll features worked. Nothing needed to be done to my router settings. " Is there a chance of it messing anything else connected to the network?" With Bose? OF COURSE there is a chance. I consider the previous 19.0.5 firmware to be no better than a virus they uploaded to my system. Their announcement implies the problems arise from users with inadequate router security and protection against KRACK. Just the opposite seems to be the truth. Firmware 19.0.5 conflicted with router running the CURRENT WAP2 security mode, especially those whose router manufacturer has already upgraded their firmware to address KRACK. My router was a current model Linksys running WAP2 security that Linksys had upgraded in February 2018 to addrees KRACK issues. Users with old routers running just outdated WEP security are the ones most likely to have not have a problem with the May 19.0.5 firmware upgrade. To get the patch, just follow the instructions in the pinned August 1 PlayAll Update thread at the top of the section.
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3 weeks ago
2 Likes
Well they closed our long running thread on the Firmware 19.0.5 fiasco. And we can't reply to the Announcement of the temporary fix (rollback), So I'll start a new thread. I received the Firmware 19.0.9 on Tuesday morning July 24th to test. Sorry I never posted about it, but I had said I would not comment until it was announced. For me, 19.0.9 has been working for wifi initiated Grouping & PlayAll for 8 days without a failure. I have Grouped one ST20, one ST300, and 4 ST10s without any problem using the ST20 as the primary. I have also created 2 separate Groups: ST20,ST300 & two ST10s and another Group of two ST10s. I can play different music sources to each group at the same time, without any problem (so far). Using Bluetooth to connect to the primary speaker in the goup still has a lot of problems. But after it fails (or I get tired of its cutting in and out), I do not have to reset anything. I just start the Group with a wifi connection to the primary speaker , and all speakers work again. Only hitch is that when I start the app again, go to my primary speaker ST20, sometimes it takes 10 to 30 seconds for some of the other speakers to be available to add to the group. They start greyed out, but quickly become available. Hope it works for everbody! Hope it continues to work for me...
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3 weeks ago
@AlaskaMatt wrote: Quick update - I checked the router log, and saw no activity between either speaker and Bose. Again, doesn't mean it wasn't going on but it didn't show up in my router log. That said, I think the router log is deficient, and doesn't capture a bunch of interesting information. There is one last thing I could try to really suss this out (have my server act like the router and NAT for the network, so I can see every single packet) but it's a pain and I'm not going to invest the time right now as I have some other priorities on the noodle. If I still have problems this weekend I might give that a shot. Thanks for your input and efforts AlaskaMatt. It constatnly gets harder for my 70+ brain to learn new stuff, or even keep up-to-date with what it once knew. I do know that we cannot run/control the ST App without an internet connection, not just a working local LAN, even to play music located on the device one is using. We can only play it by bluetooth pairing outside the ST App to a single speaker, or aux wired to a speaker. I have never knowingly experienced it, but it is my understanding that if/when Bose's ST server is down, I also cannot use the App. If the server or internet connection goes out after one has started a ST session, the ST App will stop functioning.
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3 weeks ago
@g25 wrote: I'm not having any issues personally, butI do wish Bose would add a device something like the SONOS BOOST, which may resolve at a lot of issues for many people. Thanks for your report g25. Would you mind telling the Community how many, and of which models of ST speakers you have in your system that are working in a PlayAll- Grouped Speaker setup. Readers would also be interested in the Firmware version your ST App reports for those speakers (and anything else about your system that you care to share)? Knowing what is working helps all of us. Thanks again...
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3 weeks ago
1 Like
Hi AlaskaMatt, Interesting post. Reading and understanding the significance of what I see, or don't see in a router log is not something that is in my skill set. I have heard it speculated that something in the 19.0.5 upgrade changed the way the ST system handles the communications between an ST speaker and the Bose servers resulting in a security break that confuses our systems. It appears to vary by the security modes/processes of an individual users' routers. We reset our systems (by a variety of means) and get them working again. Then each time we start a Grouping or PlayAll session the speakers in that group have to communcate through the Bose server for some reason. Periodically, for some reason, our routers block that communications/check-back and that is when our system fail until we reset them again. Can you see anything is your analysis that supports or refutes something like that happening?
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3 weeks ago
Unfortunately, I cannot survey people who might not be having any PlayAll, Grouping, Pairing, WiFI connection, etc. problems, they are not spending their time monitoring this thread. I would be curious to read replies, from those having problems, about their router/network security settings to see which of these following conditions/options are reflected in their router settings. If you know how to check . . . Under your router's WIFI Security Mode Settings 1. None or Open 2. WEP or WEP 64 or WEP 128 (those of you with modem/routers from your telephone or cable company that have not been upgraded in the last 5-10 years might actual see this) 3. WPA or WPA-PSK (ditto) 4. WPA2 or WPA2-AES or WPA/WPA2 or WPA/WPA2 Mixed, or TKIP/AES (each might add "Personal" or "Enterprise") If #4, can you check your Router's firmware version to see if you updated or you received an automatic update after January 2018. Mine setting is #4 "WPA/WPA2 Mixed", with its firmware auto updated in late February 2018.
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3 weeks ago
2 Likes
Hi AlaskeMatt. I hope that works for you, but I feel I must let you know that at least 4 of us posting here have tried things very similiar...and it did not last. I got 4.5 days. I did not go back through all these posts to check, but I seem to recall, someone got around 3 weeks, another reported about 2 weeks, and another 3 days. I set up a distinct LAN network on a Linksys EA6900 with just a 2.4 band active. It was hardwired (and not bridged) through my main router (Linksys EA8500) to get it an internet connection through my cable modem (which was setup to function only as a modem, and not a router). The ONLY devices (IP's) set up on that 2nd router(SSID) were a ST300, four(4) ST10s and an iPod to run the Bose ST App. I even setup a new Bose ST account so it wouldn't be corrupted by anything from the other configuration. All the speakers had been Removed from my previous ST account through the App using the previous router/LAN connection. As I configured this 2nd LAN the Bose speakers were no longer visible on my main LAN and Devices on my main LAN were not visible to my iPod when it was signed on to this 2nd network. It seemed to test perfectly for several days, then... Once again, I certainly hope you can (and will) come back here weekly to report that your system is still working. (edited for formatting)
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4 weeks ago
Welcome to the world of problems covered in the thread titled Re: UPDATED JUNE 12th - MASTER: Play All not working correctly after 19.x update...
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4 weeks ago
1 Like
For anybody who cares why I deleted my own post from early this morning... Upon review I felt that post charaterized as my facts, some information given me by others, without getting their review or permission. Thus I thought the post was inappropriate and should be deleted.
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4 weeks ago
Deleted by the author due to typos and errors.
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4 weeks ago
@BDW1986 wrote: Dear Bose, Still miss two main features: - possibilty to create groupes (stay in memory), now I have to add all speakers all the time - Possibility to create playlists or next to play directly in app Is Bose working on one of this topics ? Regards Obvious NOT People have been asking for this since I started grouping speakers and reading this Community almost 2 years ago.
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4 weeks ago
@rm wrote: Hello Tony G. , I did all those steps, but nothing, same problem here. No lights, but i can see the soundbar connected to the network, I can see then sound bar with the iPhone app, but no sound coming out of the soundbar. Any suggestions ? thanks Hi rm 1. you might want to try deleting (remove speaker) the ST300 from the SoundTouch app. then unplug the 300...wait...plug in re add the ST300 thru the app might work...might not 2. you can try completely re-setting the remote. Never done that, so not sure of the process. I just recall somebody posting about doing that.
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4 weeks ago
I can't get this to work. My Image Gallery does not appear as a source for choosing an avatar from I've put my images in both Public and Private gallaries. Is there a specific size and format (png vs jpg) that the image must be to appear as an option? Go to My Settings > Avatars. Choose a new avatar in one of these ways: Choose an avatar from the Community collection. (Choose an avatar collection and click the avatar your want.) Use an image from your Image Gallery. (Click From Image Gallery and click the image you want.) You can only use this option if you have uploaded images that have been approved.
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4 weeks ago
1 Like
@sbleyo wrote: Thanks Ol’Fart for pointing this out. As no such quote button appears on any iOS device I had assumed that the reply would automatically go as a reply to the original post. However looking further, the whole thread does not appear in any kind of “conversation” format where replies to specific posts would be organised in sequence. Rather it’s only chronological. Considering the issue we are facing on the software / firmware side with our Bose products, I am not surprised the overall forum interface is also lacking... I see, that button is not on my iPad, just on my Windows Laptop. And I agree with you last statement too.
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4 weeks ago
2 Likes
@sbleyo wrote: This thread should be renamed to “SoundTouch Play All issue” for clarity so that future buyers and current owners really have a chance to follow what is really going on. . It is more than just "Play All" 19.x. affected all "Grouping" functions stereo pairing Bluetooth connectivity, cutting in and out even in single speaker mode Lost wifi connections Audio fading in and out Volume control(app v speaker v device)
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4 weeks ago
1 Like
@sbleyo wrote: How do you do play all then ? Does it still work in that case ? Hi sbleyo, When Replying to a specific comment, you need to either 1. Press the black quote button 2. or just start out referencing the person you are specifically reply to Otherwise we readers have a hard time following and understanding the context of some of your replies.
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4 weeks ago
Sorry Amit, If you just upgraded your firmware to 19.0.5 (May 2018) that is probably the source of your problem. Bluetooth connections to my ST20 and ST300 started doing that. I now only connect using wifi. The following thread discusses all the problems with this upgrade and Bose's lack of response. Re: UPDATED JUNE 12th - MASTER: Play All not working correctly after 19.x update
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4 weeks ago
1 Like
I remain extremely frustrated with Bose, but I am not jumping to Sonos and I caution others about investing significant dollars there. Sonos is based on single band “g” wifi. That is 3 generations old, 2005 technology. They also hype as a plus that they do not support Bluetooth. Do they even know what it is? A close examination of the pictures and specs of the hardware of the speakers also looks like something circa 2005, at least pre 2010. Their systems continued functioning will be relying on other current devices continuing to be backwards compatible to a 2005 technology. But I do understand, and wish those switching only the best.
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a month ago
1 Like
Hi MartinC Glad to hear you will stay in touch I did not know "speakers... vs. max 4 for Bose (correct me if I am wrong)" I am try ti keep 6 connected. My groupings tend to be either 3 or 4, two of the ST10 on another floor are only group together, never with the other 4. In addition to setting up all 6 on the main WiFi router & SSSID, I have tried keeping the 4 on 1 router(AP with unique SSID), the other two on the main wifi SSID. Any comments?
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a month ago
2 Likes
Reposting here something that was posted yesterday from Tannabata in " Re: So frustrated with SoundTouch "No WiFi" error screens" Quote Tannabata Friendly Fanatic yesterday Re: So frustrated with SoundTouch "No WiFi" error screens Norbert, I work for a retailer who sells Bose and my approach has been to warn anyone wanting multiroom audio away from the SoundTouch products. My colleagues are doing the same as we’ve recieved too many complaints and returns to make selling them worth our time
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a month ago
Hi Don, Welcome to the club of frustrated users after the 19.0.5 firmware update. You might want to follow the thread "Re: UPDATED JUNE 12th - MASTER: Play All not working correctly after 19.x update" What usually works, but only for a day or two, maybe up to 5 days is -in the ST app, remove/delete your two ST10 speakers -reboot your router -in the app, add back your 2 ST10s -in the app, connect to one of the ST10s with wifi, not bluetooth -then group the second ST10 If you are lucky, you will now get sync'd sound, but only temporarily. Also, My reply is assuming you mean SoundTouch 10, Not Soft Touch 10
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